Extra Credit

Hosted by NACM

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Episodes

221

Latest episode

Oct 2026

Language

EN-US

About the show

Welcome to Extra Credit, a weekly podcast from the National Association of Credit Management. You can expect to hear from different credit professionals each Friday. We’ll help you stay informed about the latest in the B2B credit world.

Listen to episodes

60 recent

November 6, 2026Episode 2206 min

Peer-to-peer education: Improved learning for credit professionals

Tell us what you love about Extra Credit and what topics you want covered! Peer-to-peer education can enhance the learning experience for credit professionals, while helping them form mutually beneficial relationships. Whether you’re comparing notes, brainstorming ideas or sharing war stories, industry peers can provide more valuable insights than traditional learning methods can. Connect with us on LinkedIn: @ Nacm-National @ FCIB

October 30, 2026Episode 2194 min

The future of credit: Inspiring the next generation through change

Tell us what you love about Extra Credit and what topics you want covered! In credit management, change is inevitable and necessary for growth. Now, a generational gap has formed where older generations leave tenured positions and younger generations begin their credit careers. This transition brings different expectations of the workplace, and an opportunity to shape who leads credit next. Being open to new strategies, new ideas and new people is what makes that change possible, and it is how credit teams can prepare for what comes next. Connect with us on LinkedIn: @ Nacm-National @ FCIB

October 23, 2026Episode 2184 min

Managing stress in the credit department

Tell us what you love about Extra Credit and what topics you want covered! In a field like credit management, it’s easy to let stress get out of control as you face an ever-growing to-do list. Similar to how mitigating risk with each transaction protects your company, managing your workload and subsequent stress protects your mental wellbeing and prevents burnout. Connect with us on LinkedIn: @ Nacm-National @ FCIB

October 16, 2026Episode 21710 min

Credit Conversations that Count - Ep. 1

Tell us what you love about Extra Credit and what topics you want covered! Welcome to this special edition of the Extra Credit podcast: Credit Conversations that Count—a segment where credit professionals can engage in candid conversations about trends, challenges, strategies, and personal wins or lessons in the credit and finance world. We're joined by Anissa Martin, CCE, FinOps director of AR at Driven Brands, Inc., and discussing the idea behind the inception of this segment and where it’s heading. Connect with us on LinkedIn: @ Nacm-National @ FCIB

October 2, 2026Episode 2164 min

Stronger together: How credit teams are bridging generational gaps

Tell us what you love about Extra Credit and what topics you want covered! No two people are the same. This mere fact is what makes life so interesting. These differences alone can actually lead to more beautiful and meaningful outcomes so long as people are willing to work together. But finding togetherness can be challenging, especially when an individual can’t get along with someone different from them. Nowhere is this more apparent than in today’s workplace, where colleagues of varying ages and backgrounds are expected to collaborate toward the same goals every day. Connect with us on LinkedIn: @ Nacm-National @ FCIB

September 25, 2026Episode 2154 min

Finding the right way to reach customers

Tell us what you love about Extra Credit and what topics you want covered! There is an art to communication in credit management. With a wide, diverse customer base, credit professionals cater to unique, distinctive needs with each account they serve. Connect with us on LinkedIn: @ Nacm-National @ FCIB

September 4, 2026Episode 2143 min

Keep calm and lead on: Leadership to aspire to

Tell us what you love about Extra Credit and what topics you want covered! There’s no denying that credit professionals encounter their fair share of stressful situations. When their customer files for bankruptcy, for example, they’re navigating shifts in communication, payment expectations and business practices all while seeking sound legal advice. During challenging times, people look for strong leadership to guide and motivate them. By using an admirable set of character traits, credit managers can provide direction even when the road ahead is uncertain. Connect with us on LinkedIn: @ Nacm-National @ FCIB

August 28, 2026Episode 2135 min

Working with sales to build a stronger credit department

Tell us what you love about Extra Credit and what topics you want covered! Salespeople tend to focus on generating as many sales as possible for the company, while the credit team works to protect the company from risk. Despite the differences in the two responsibilities, there is a lot that can be gained through increased collaboration between the two departments. Connect with us on LinkedIn: @ Nacm-National @ FCIB

August 21, 2026Episode 2123 min

Financial statement analysis beyond the first glance

Tell us what you love about Extra Credit and what topics you want covered! Financial statement analysis is not just about good or bad ratios; it’s about discerning the underlying causes and implications for a company’s financial stability. Delving deeper into financial statements can reveal hidden risks, even when initial figures seem promising. Connect with us on LinkedIn: @ Nacm-National @ FCIB

August 14, 2026Episode 2115 min

Beat the Sunday scaries: Strategies for workplace wellness

Tell us what you love about Extra Credit and what topics you want covered! Workplace wellness drives performance and keeps teams motivated. When it’s missing, even the most capable associates can start to withdraw, burn out or lose satisfaction in their roles. To prevent that from happening, we’re sharing practical strategies credit leaders can use to improve well-being for their teams and themselves. Connect with us on LinkedIn: @ Nacm-National @ FCIB