Extra Credit

Hosted by NACM

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Episodes

218

Latest episode

Oct 2026

Language

EN-US

About the show

Welcome to Extra Credit, a weekly podcast from the National Association of Credit Management. You can expect to hear from different credit professionals each Friday. We’ll help you stay informed about the latest in the B2B credit world.

Listen to episodes

60 recent

October 16, 2026Episode 21710 min

Credit Conversations that Count - Ep. 1

Tell us what you love about Extra Credit and what topics you want covered! Welcome to this special edition of the Extra Credit podcast: Credit Conversations that Count—a segment where credit professionals can engage in candid conversations about trends, challenges, strategies, and personal wins or lessons in the credit and finance world. We're joined by Anissa Martin, CCE, FinOps director of AR at Driven Brands, Inc., and discussing the idea behind the inception of this segment and where it’s heading. Connect with us on LinkedIn: @ Nacm-National @ FCIB

October 2, 2026Episode 2164 min

Stronger together: How credit teams are bridging generational gaps

Tell us what you love about Extra Credit and what topics you want covered! No two people are the same. This mere fact is what makes life so interesting. These differences alone can actually lead to more beautiful and meaningful outcomes so long as people are willing to work together. But finding togetherness can be challenging, especially when an individual can’t get along with someone different from them. Nowhere is this more apparent than in today’s workplace, where colleagues of varying ages and backgrounds are expected to collaborate toward the same goals every day. Connect with us on LinkedIn: @ Nacm-National @ FCIB

September 25, 2026Episode 2154 min

Finding the right way to reach customers

Tell us what you love about Extra Credit and what topics you want covered! There is an art to communication in credit management. With a wide, diverse customer base, credit professionals cater to unique, distinctive needs with each account they serve. Connect with us on LinkedIn: @ Nacm-National @ FCIB

September 4, 2026Episode 2143 min

Keep calm and lead on: Leadership to aspire to

Tell us what you love about Extra Credit and what topics you want covered! There’s no denying that credit professionals encounter their fair share of stressful situations. When their customer files for bankruptcy, for example, they’re navigating shifts in communication, payment expectations and business practices all while seeking sound legal advice. During challenging times, people look for strong leadership to guide and motivate them. By using an admirable set of character traits, credit managers can provide direction even when the road ahead is uncertain. Connect with us on LinkedIn: @ Nacm-National @ FCIB

August 28, 2026Episode 2135 min

Working with sales to build a stronger credit department

Tell us what you love about Extra Credit and what topics you want covered! Salespeople tend to focus on generating as many sales as possible for the company, while the credit team works to protect the company from risk. Despite the differences in the two responsibilities, there is a lot that can be gained through increased collaboration between the two departments. Connect with us on LinkedIn: @ Nacm-National @ FCIB

August 21, 2026Episode 2123 min

Financial statement analysis beyond the first glance

Tell us what you love about Extra Credit and what topics you want covered! Financial statement analysis is not just about good or bad ratios; it’s about discerning the underlying causes and implications for a company’s financial stability. Delving deeper into financial statements can reveal hidden risks, even when initial figures seem promising. Connect with us on LinkedIn: @ Nacm-National @ FCIB

August 14, 2026Episode 2115 min

Beat the Sunday scaries: Strategies for workplace wellness

Tell us what you love about Extra Credit and what topics you want covered! Workplace wellness drives performance and keeps teams motivated. When it’s missing, even the most capable associates can start to withdraw, burn out or lose satisfaction in their roles. To prevent that from happening, we’re sharing practical strategies credit leaders can use to improve well-being for their teams and themselves. Connect with us on LinkedIn: @ Nacm-National @ FCIB

August 7, 2026Episode 2104 min

DSO isn't the whole story: The metrics credit managers use for benchmarking

Tell us what you love about Extra Credit and what topics you want covered! For decades, Days Sales Outstanding (DSO) has been the default answer to a simple question: how well is a company collecting what it’s owed? It’s easy to calculate, explain and compare across periods, which is exactly why it became the metric many credit professionals reach for first. But a company can post a stable or improving DSO while still carrying rising bad debt, an aging portfolio of high-risk accounts or a shrinking cash conversion cycle that’s straining working capital. The number checks out. The reality underneath it doesn’t. To form a more complete view of receivables health, credit teams are tracking key performance indicators (KPIs) alongside DSO. Connect with us on LinkedIn: @ Nacm-National @ FCIB

July 31, 2026Episode 2094 min

Building relationships to weather the storms

Tell us what you love about Extra Credit and what topics you want covered! Credit managers like to know what’s coming next. Mitigating risk means following industry trends and economic cycles to see where the future might take your business, but what about the unpredictable? As hundreds of wildfires rage through Canada and blanket parts of the United States in smoke, more credit managers are finding themselves grappling with the unpredictable. Connect with us on LinkedIn: @ Nacm-National @ FCIB

July 24, 2026Episode 2082 min

Guidelines for choosing a third-party collections agency

Tell us what you love about Extra Credit and what topics you want covered! Collecting on overdue accounts can be time-consuming and stressful for credit teams, especially when they’re dealing with customers who are financially stretched. Uncomfortable as it is, the process is essential for maintaining sustainable cash flow and preserving customer relationships. Connect with us on LinkedIn: @ Nacm-National @ FCIB