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Extra Credit

Extra Credit

Hosted by NACM

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Episodes

212

Latest episode

Aug 2026

Language

EN-US

About the show

Welcome to Extra Credit, a weekly podcast from the National Association of Credit Management. You can expect to hear from different credit professionals each Friday. We’ll help you stay informed about the latest in the B2B credit world.

Listen to episodes

60 recent
August 14, 2026Episode 2115 min

Beat the Sunday scaries: Strategies for workplace wellness

Tell us what you love about Extra Credit and what topics you want covered!Workplace wellness drives performance and keeps teams motivated. When it’s missing, even the most capable associates can start to withdraw, burn out or lose satisfaction in their roles. To prevent that from happening, we’re sharing practical strategies credit leaders can use to improve well-being for their teams and themselves. Connect with us on LinkedIn: @Nacm-National @FCIB

August 7, 2026Episode 2104 min

DSO isn't the whole story: The metrics credit managers use for benchmarking

Tell us what you love about Extra Credit and what topics you want covered!For decades, Days Sales Outstanding (DSO) has been the default answer to a simple question: how well is a company collecting what it’s owed? It’s easy to calculate, explain and compare across periods, which is exactly why it became the metric many credit professionals reach for first. But a company can post a stable or improving DSO while still carrying rising bad debt, an aging portfolio of high-risk accounts or a shrinking cash conversion cycle that’s straining working capital. The number checks out. The reality underneath it doesn’t. To form a more complete view of receivables health, credit teams are tracking key performance indicators (KPIs) alongside DSO. Connect with us on LinkedIn: @Nacm-National @FCIB

July 31, 2026Episode 2094 min

Building relationships to weather the storms

Tell us what you love about Extra Credit and what topics you want covered!Credit managers like to know what’s coming next. Mitigating risk means following industry trends and economic cycles to see where the future might take your business, but what about the unpredictable?As hundreds of wildfires rage through Canada and blanket parts of the United States in smoke, more credit managers are finding themselves grappling with the unpredictable. Connect with us on LinkedIn: @Nacm-National @FCIB

July 24, 2026Episode 2082 min

Guidelines for choosing a third-party collections agency

Tell us what you love about Extra Credit and what topics you want covered!Collecting on overdue accounts can be time-consuming and stressful for credit teams, especially when they’re dealing with customers who are financially stretched. Uncomfortable as it is, the process is essential for maintaining sustainable cash flow and preserving customer relationships. Connect with us on LinkedIn: @Nacm-National @FCIB

July 17, 2026Episode 2076 min

Does your sales team know their customer?

Tell us what you love about Extra Credit and what topics you want covered!Know your customer (KYC) is not exclusively a credit assignment. The task of learning your customers’ patterns and operations is shared between the credit and sales teams. As both departments interact with the customer in different ways and interact with distinct parts of their business, each has a unique understanding of the customer. For a full view of who you’re working with, there must be an open line of communication between sales and credit.Connect with us on LinkedIn: @Nacm-National @FCIB

July 10, 2026Episode 2064 min

Stuck in a rut? Here’s how credit professionals are staying motivated and engaged at work

Tell us what you love about Extra Credit and what topics you want covered!No matter what you do for a living, nothing compares to your first day on the job. For the first week or two, your enthusiasm and curiosity are at an all-time high. Over time, however, that feeling can subside, and if not maintained, can leave professionals disengaged and unmotivated to work. Employee engagement and motivation are critical for talent retention, professional development and company success. Credit professionals who uncover what motivates them and their team are that much closer to creating a high-performing department by fostering a fulfilling work environment.Connect with us on LinkedIn: @Nacm-National @FCIB

June 26, 2026Episode 2052 min

Partnering with general contractors to resolve payment delays

Tell us what you love about Extra Credit and what topics you want covered!Timing of payments during construction projects can be complicated as money flows through all the different parties involved. At times, slow payment can lead to customers paying late as they await their own payment from the general contractor. Connect with us on LinkedIn: @Nacm-National @FCIB

June 19, 2026Episode 2045 min

Live from the Credit Congress Expo Hall: AI & AR coming together!

Tell us what you love about Extra Credit and what topics you want covered!AI companies are paying up for new AR hires—what are they looking for?AI is rapidly changing the future of credit, collections and accounts receivable. A recent $250K+ AR job posting from a leading AI company specifically sought experience using AI and large language models (LLMs) within finance operations.What does that mean for today’s credit professionals? Join us as we take on the topic with Jared Shulman, Co-founder and CEO of Daylit.Connect with us on LinkedIn: @Nacm-National @FCIB

May 29, 2026Episode 2034 min

Protecting against check fraud

Tell us what you love about Extra Credit and what topics you want covered!As new technologies give way to more advanced forms of check fraud, it is important that credit managers reevaluate fraud prevention measures. From learning the red flags to establishing a procedure to follow when a customer exhibits suspicious behavior, the strongest defense against fraud is a multifaceted one. Connect with us on LinkedIn: @Nacm-National @FCIB

May 22, 2026Episode 2023 min

Managing retainage on construction projects

Tell us what you love about Extra Credit and what topics you want covered!When it comes to construction credit, there is nothing more critical, or complex, than contracts. With so many unique terms and contract language shaping each project, it is important that credit professionals know what’s headed their way at the onset. Connect with us on LinkedIn: @Nacm-National @FCIB

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