Experiencing Healthcare Podcast

Hosted by James Preston, Matt Staub

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118

Latest episode

Sep 2026

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About the show

Welcome to the Experiencing Healthcare Podcast with Matt Staub. Our goal is to provide you with experiential healthcare information and leadership ideas that you can learn from.

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60 recent

October 26, 202632 min

From Different to Difference

What if the goal was never to be different, but to be the difference? On this episode of The Experiencing Healthcare Podcast, Jamie Preston sits down with Your Health CEO Matt Staub to unpack a billboard Matt had driven past thousands of times before it finally stopped him. Someone crossed out two letters and added one word, and “Be Different” became “Be the Difference.” That small edit opens a big conversation about impact, stress, and why ordinary people are the ones who change things, in healthcare and everywhere else. In this episode: Why being different is about identity, and being the difference is about impact “The game is good to you if you’re good to the game,” and what fixing someone else’s divot has to do with it Survival mode vs. the executive state: how stress shuts down empathy, and the simple reframe that brings it back The myth that you need a calling, a title, or a special gift to make a difference Viktor Frankl’s unusual prescription for despair, and Matt’s “next step” approach for anyone who feels too overwhelmed to give Whether you lead a care team or are just trying to get through a hard Monday, this conversation is a reminder that small things add up. Listen in, then go be the difference for someone today.

September 29, 202636 min

Remote Patient Monitoring, We all Need It!

For most of us, the doctor only sees our blood pressure, weight and oxygen levels a few times a year, usually when something is already wrong. Is that really health care, or just sick care? In this episode of Experiencing Healthcare , Jamie Preston sits down with Your Health CEO Matt Staub to talk about remote patient monitoring (RPM). RPM is the subject of Matt's master's thesis and a program he championed from day one. He explains why Your Health invests in daily data when many fee-for-service systems hand out devices only after a crisis and take them back once things settle down. He also explains why he's proud to call himself "the most compliant patient in the practice." In this episode: How daily weigh-ins can catch fluid retention in heart failure patients before it turns into a hospital stay Why the data matters as much to the patient as it does to the provider, and how it helps people build habits that stack on each other Why RPM should be tailored rather than one-size-fits-all, including when daily tracking can backfire What happens when a healthcare company holds its own workforce to the standard it asks of patients, with "grace with accountability" How healthier employees can mean lower insurance costs, stronger recruiting and happier teams If you lead a practice, run a business or care for an aging parent, this conversation will change what you think it means to stay healthy between appointments.

September 21, 202649 min

When to Grab the Wheel

What if the most important leadership skill isn't knowing when to lead — it's knowing when to let go? In this episode of Experiencing Healthcare, Jamie sits down with Matt Staub, CEO of Your Health, for an honest, story-driven conversation about one of the hardest things leaders face: the moment you have to decide whether to intervene or trust the person in front of you to figure it out themselves. Matt draws on his own experience leading a complex healthcare organization — and some unexpectedly vivid analogies involving Teslas, flight instructors, and teaching a daughter to drive — to explore what real leadership presence actually looks like. What you'll hear in this episode: Why knowing when not to take control is the mark of a confident, mature leader The difference between someone struggling because of skill versus someone struggling because of confidence — and why each demands a completely different response What it means to be a "leader of leaders" — and how to build people who can steer the ship when you're not in the room How grace, trust, and being secure in yourself are the foundation of every great leadership relationship Why leaders should take their PTO — and why the week before you leave is actually your most productive If you lead people — or you're being led — this one will stay with you.

August 25, 202639 min

The Detour

Every leader has a plan — until the road closes. The question isn't whether you'll hit a detour. It's whether you've been honest enough about which ones you could have seen coming. In this episode, Jamie sits down with Matt Stobb, CEO of Your Health, for a candid conversation on what detours really cost healthcare leaders — and what they can teach us. Drawing on real moments from the frontlines of healthcare leadership, Jamie and Matt explore the difference between detours we create and detours we inherit, and what we owe our teams when we hit either one. Key topics covered: The critical difference between avoidable and unavoidable detours — and how leaders confuse the two Why "there's no lesson in the second kick of a mule" is the most underrated leadership principle in healthcare A leader's real job when the detour hits: take responsibility, communicate openly, and run toward the fire — not away from it How navigating hard moments together is one of the most powerful team-building forces in healthcare Why the detour sometimes becomes a better route than the one you originally planned If you're in the middle of a detour right now — or just past one you're still processing — this episode will meet you there.

August 11, 202638 min

Give Them The Pickle!

What if the biggest threat to your healthcare organization isn't competition or reimbursement rates — it's the moment one of your team members decided that the policy was more important than the person in front of them? In this episode, Jamie sits down with Matt Staub, CEO of Your Health, to explore the timeless "Give 'Em the Pickle" philosophy — born in a burger joint, but almost perfectly designed for healthcare. Matt and Jamie unpack the four pillars of the pickle framework — service, attitude, consistency, and teamwork — and trace each one directly into the reality of patient care, care team dynamics, and organizational culture. Video Link Give Em The Pickle Youtube Video What you'll hear in this episode: Why charging a loyal customer 75 cents for extra pickles is the same mistake healthcare makes every day — and how the Ritz Carlton's $2,500 employee empowerment policy points to a better way How attitude isn't just a soft skill — it's the infrastructure of every patient interaction, including the ones where you're already having a bad day Why mistakes in healthcare aren't failures — they're invitations, and the patients who complained and felt heard often become your fiercest advocates What real consistency looks like in care delivery: not doing the same thing robotically, but doing ordinary things extraordinarily well, every single time How teamwork in healthcare means every person in the organization — from the CEO to the community health worker — has a role in whether the patient feels seen and served This episode will challenge you to look at service not as a department or a satisfaction score, but as the very soul of what your organization stands for. Give 'em the pickle.

July 21, 202647 min

Are You A Healthcare Advocate?

An ER nurse who spent 15 years on the night shift says she can predict which patients heal fastest — and it has nothing to do with diet or exercise. It's whether someone showed up for them and refused to stay quiet. In this episode, Matt Staub, CEO of Your Health, sits down with Jamie Preston to unpack that idea from every angle: as a son who once filled a hospital waiting room with 20 advocates for his mother's liver transplant, as a nursing home administrator who sat with a dying patient who had no one else, and as a cancer patient who carried a notebook into every appointment so he wouldn't forget the questions that mattered. Together they explore: Why family advocates get prioritized in the ER — and it isn't about fear of being sued The data behind advocacy: a 65% drop in 30-day hospital readmissions and a 98% staff satisfaction rate when patients have someone in their corner How to ask a "dumb" question without ever sounding dumb — and why staff want you to ask it What to do when a well-meaning advocate crosses the line into disrespect, and how healthcare workers can hold the line with empathy intact The "teach-back" method that helps patients actually retain what they were told Why the best advocates aren't the loudest in the room — they're the most present This is a conversation about the most overlooked job in healthcare: the one nobody's officially hired for, but everybody eventually needs. Whether you're a caregiver, a patient, or the clinician on the other side of the exam table, you'll walk away knowing exactly what to do differently at your next appointment.

July 7, 202628 min

For The Win Part 2: The Gift of Failure

What if failure isn't the opposite of winning — but the gift that makes it possible? In Part 2 of this two-part conversation, Your Health CEO Matt Staub opens up about the present he gave himself at 40: permission to fail. Then he shows what that looks like when life tests it — walking Jamie through a 2025 that brought prostate cancer, his daughter's surgery, the loss of his father, and professional hardship, and the quiet strength it takes to look back and say, "That was a good try. I'm still here. I'm hard to beat." In this episode, you'll hear: How Matt reframes a loss into a "fall forward" — and the simple habit he uses to do it The agonizing leadership question of when to let someone you care about fail Why accountability, done right, is one of the best gifts you can give a friend The danger of only celebrating big wins — and how complacency quietly creeps in Why the only voice that truly matters is the one inside your own head If you missed Part 1, start there for the full arc. Then settle in here for the deeper, more personal half — and walk away with a new relationship to the losses in your own life.

June 30, 202633 min

For The Win

Whoever scores the most goals wins. Simple — until you leave the field and try to keep score in your actual life, where there's no referee and no final whistle. So how do you know if you're winning? In Part 1 of this two-part conversation, Your Health CEO Matt Staub sits down with Jamie Preston to redefine what a win actually is. Matt opens with the daily ritual that grounds him — making it to the gym — and the moment he realized the win wasn't the scale or the heavier lift, but the discipline of showing up at all. In this episode, you'll hear: Why the heaviest weight at the gym is the front door — and what that teaches about every goal The hidden cost of only celebrating the big wins (hint: it's called burnout) What a humbling match-play golf loss taught Jamie about changing the goal instead of the game Why Matt believes pressure is a privilege — and how he leans into it Who actually decides what counts as a win, and what to do when there's no scoreboard This is the half where winning gets redefined from the outside in. Press play, then come back next week for Part 2 — where it gets personal.

June 23, 202644 min

The Merger with Matt Staub

What if the patient never noticed the merger at all? For Matt Staub, that's not a failure — it's the goal. In this episode, Your Health CEO Matt Staub sits down with Jamie to talk through the company's merger with TCPA and Providence Care — a move that brings together similar footprints in primary care, palliative, hospice, skilled nursing, and assisted living across South Carolina and Georgia. As a 23-year healthcare veteran going through his first merger, Matt is candid about the tedious due-diligence "earnest money" phase, the EMR transitions ahead, and why he refuses to let "what could go wrong" crowd out "what could go right." You'll hear: Why "mass moves mass" — and what scale actually buys patients in care management and data analytics How Your Health breaks 50,000 patients into groups, teams, and "hubs" so no one falls through the cracks The "change is hard" philosophy and the discipline of productive (not just effective) communication How the spirit of agape — godly love — still threads through a company that's evolved far past its original name What success looks like in six months: patient retention, mission and margin If you lead through change — or live through it — this one will reframe how you think about getting bigger without losing what made you matter.

June 16, 202642 min

Matt Goes To The Capital

What if the most important care in the entire healthcare system is also the most underfunded? While hospitals and inpatient reimbursements rise with inflation, the physician fee schedule has quietly declined roughly 33% in real terms over 25 years — and this year it's facing another cut. In this episode, Jamie Preston sits down with Your Health CEO Matt Staub, just back from Capitol Hill, where he spent a record-setting 95-degree day meeting with seven legislative offices to advocate for physicians, providers, and the patients they serve across rural South Carolina, Georgia, and beyond. What follows is part field report, part reflection on why preventive primary care saves money and lives — and why we plan meticulously for weddings, retirement, and vacations, but treat our own health with a "call us if something happens" approach. In this conversation: Why a 2.5–5% physician fee cut hits frontline rural practices hardest The bipartisan doctors' caucus and the real appetite for reform Why winning can come from a loss — the Kobe Bryant mindset on process over outcome How a Disney ride (Spaceship Earth) reframes humanity's whole story around communication The case for proactive, team-based primary care over reactive sick visits Press play for a conversation about advocacy, communication, and a simple, powerful idea: the change you need to make starts with you.