Esker On Air

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Jun 2026

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About the show

Introducing Esker On Air — a podcast dedicated to breaking through the noise of digital transformation and getting to know Esker on a deeper level through insightful conversations with the experts that work here. From artificial intelligence, to customer experience, to corporate culture, host Scott Leahy delves into any and all topics related to digitally transforming business processes and creating highly efficient organizations in an increasingly data-driven world.

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60 recent

June 11, 202619 min

Season 7 Episode 5: Breaking Down Customer Service Silos

A delayed order here. A missed pricing exception there. A customer waiting an extra day for an answer. A deduction that could have been prevented.No big deal, right? Except it is. Season 7 Episode 5 of Esker On Air explores the real business impacts of a customer service function that has to depend on disconnected systems, scattered data, manual processes and departmental silos — and what you can do about it. You’ll discover:Why departmental silos persist despite a dizzying amount of technologyThe warning signs that your Customer Service team is strugglingHow to connect workflows, improve collaboration & remove roadblocksResources:Esker: info@esker.comContact Us [Click Here]

May 28, 202611 min

Season 7 Episode 4: The SaaSpocalypse Isn’t Coming: Why AI Can’t Replace SaaS

Is a SaaSpocalypse really on the horizon? Or is this narrative missing some critical pieces?Season 7 Episode 4 of Esker On Air digs into what’s actually happening in the relationship between AI and finance software — and why it’s making certain types of platforms more essential than ever. You’ll learn: Why AI needs SaaS platforms & SaaS platforms need AIHow enterprise tech stacks are evolving into new architecture layersWhat this all means for your long-term tech strategy

May 14, 202618 min

Season 7 Episode 3: 7 AP KPIs That Drive Real Change

If you’re still measuring accounts payable (AP) performance the same way you did five years ago, you’re not seeing a clear picture of AP’s impact on the business.Season 7 Episode 3 of Esker On Air reveals 7 KPIs that show how AP is actually delivering value via operational efficiency, stronger cashflow, supplier satisfaction satisfaction and more.Resources:Esker: info@esker.comContact Us [Click Here][eBook] 10 AP KPIs You Should Be Measuring[Webinar] AP KPIs Without the Noise

April 23, 202612 min

Season 7 Episode 2: The Impressive ROI of Using Esker Customer Success

Season 7 Ep. 2 of Esker On Air reveals the ultimate cheat code for getting the most out of your Esker investment: Esker’s Customer Experience team. Discover the amazing results of Esker customers who use Customer Experience vs. those who don’t. Plus, learn how Customer Experience fundamentally differs from traditional customer service.Resources:Esker: info@esker.comContact Us [Click Here]

April 9, 202610 min

Season 7 Episode 1: 7 AI Automation Mistakes & How to Avoid Them

Check out Season 7 Ep. 1 of Esker On Air to explore to learn how to avoid common pitfalls that can derail your AI automation project before it even gets going. Get practical advice for ensuring a smooth implementation — from data management and process standardization to aligning your teams and measuring the right KPIs.Resources:Esker: info@esker.comContact Us [Click Here]

November 27, 20257 min

Season 6 Episode 16: A Practical Guide for Modernizing the Office of the CFO

Listen to Season 6 Ep. 16 of Esker On Air for a practical, high-level guide to creating a modern, connected and empowered Office of the CFO. From identifying your biggest pain points to defining what success looks like, Esker On Air host Scott Leahy shares the 5 steps that can take you from a back-office dinosaur to the growth architect of tomorrow.Resources:Esker: info@esker.comContact Us [Click Here]AI Automation Suite for the Office of the CFO

November 13, 202511 min

Season 6 Episode 15: What AI Really Does in AR: 5 Practical Use Cases

Listen to Season 6 Ep. 15 of Esker On Air to discover 5 ways AI works within accounts receivable (AR) to turn data into intelligence, take over time-draining activities and protect cashflow. Hear Esker’s I2C Strategic Solution Manager Whitney Thomas explain exactly how AI produces real results like 95% reduction in unapplied cash and 71% reduction in past-due payments. Resources:Esker: info@esker.comContact Us [Click Here]

October 30, 20258 min

Season 6 Episode 14: E-Invoicing Mandates Explained: Your Readiness Guide

Listen to Season 6 Ep. 14 of Esker On Air to get up to speed on what’s happening with e-invoicing mandates in the EU and what they mean for your business. Learn what e-invoicing mandates involve, which EU countries are rolling out mandates in the next 12-18 months, how this will impact U.S. companies and what you should be doing to prepare. https://www.esker.com/solutions/global-e-invoicing/electronic-invoicing/https://cloud.esker.com/fm/einvoicing-compliance-map/

October 9, 20259 min

Season 6 Episode 13: How Procurement Supports the Modern Office of the CFO

Listen to Season 6 Ep. 12 of Esker On Air to learn how your Office of the CFO can become more responsive, transparent and aligned with your organization’s long-term goals by integrating procurement and finance. Esker eSourcing Head of Sales Adam Collins shares best practices and tools for improving procurement performance while enabling closer collaboration with Finance leaders.

September 18, 20256 min

Season 6 Episode 12: AI to the Rescue: 3 Ways It’s Saving AP from Fraud

Listen to Season 6 Ep. 12 of Esker On Air to explore 5 ways AI is helping accounts payable (AP) teams solve their biggest headaches. From preventing increasingly sophisticated fraud attempts to untangling chaotic inboxes, AI is an incredibly versatile and powerful addition to your AP team. Tune in as Esker On Air host Scott Leahy spotlights the fascinating ways AI supports the modern AP function.Resources:Esker: info@esker.comContact Us [Click Here]