Epic Entrepreneurs

Hosted by Bill Gilliland

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307

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Aug 2026

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About the show

Welcome to Epic Entrepreneurs! What does it take to build a real and thriving business in today’s world? As entrepreneurs and business owners, we went into business to have more freedom of time and money. Yet, the path of growing a business isn’t always filled with sunshine and rainbows. In this chart-topping show, host Bill Gilliland; author of the best-selling book “The Coach Approach” leverages his decades of experience coaching proven entrepreneurs to make more money, grow the right teams, and find the freedom of EPIC Entrepreneurship.

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August 19, 202629 min

Starting A Roofing Business After A Hurricane Takes More Than Hustle with Reed Brown, Roof Rangers

Owning a roofing business can look “easy” right up until the phone starts ringing at night, a crew needs an answer on a jobsite, and a customer wants perfection on a messy tear-off. We’re joined by Reed Brown of Roof Rangers, a residential and commercial roofing contractor serving Greenville, the Upstate of South Carolina, and beyond, for an honest look at what it takes to build a company when the work is nonstop and your name is on every detail. Reed shares why he launched Roof Rangers in October 2024 right after Hurricane Helene, what seasonality looks like in roofing, and how real-world constraints like permits and special requirements can become some of the most stressful moments for an owner. We also talk about the mindset shifts that matter most: taking emotion out of decisions without losing care for the customer, keeping the work fun even under pressure, and making tough calls when honesty and accountability slip. If you’re trying to grow a home services business, you’ll love Reed’s practical strategy for boosting conversions: offering a “good, better, best” estimate (Essential, Preferred, and Pro) so homeowners can see options upfront and have a better conversation about value, products, and scope. We wrap with Reed’s take on AI and tools in the trades, why boundaries protect both family and business, and what Roof Rangers is rolling out next, including custom copper and steel rain chains and the Greenville Home Show. Subscribe, share this with a business owner who needs it, and leave a review if you want more candid growth stories like this. CONTACT INFO: reed@roofrangers.us https://www.linkedin.com/in/reed-brown-26943829a/ https://www.roofrangers.us/ https://www.instagram.com/roof.rangers/ https://www.facebook.com/profile.php?id=61573527734567 Thanks for Listening. You may contact me or our team at https://billgilliland.biz/ All the best! Bill Please hit the subscribe button, leave us a 5 star review, and share this podcast. You can reach me at williamgilliland@actioncoach.com or at https://billgilliland.biz/

August 18, 202639 min

Why We Refuse The Buy-Today Discount Pitch with Celena Luster, The Window Source of Morgantown

High-pressure home improvement sales have trained homeowners to brace for impact, and Celena Lusster is done with that. We talk with Celena, co-owner of Windows Source of Morgantown, about building a window replacement and door installation company on a simple promise: no gimmicks, no pressure, just honest service. From the first conversation, their goal is to educate customers on what actually matters, like energy efficiency, long-term durability, and why the cheapest option can become the most expensive mistake. We also get real about what growth looks like behind the scenes. Celena shares the moment their family business started to feel bigger than a job, record months in 2025 that carried into 2026, and why bringing their sons into ownership changed the stakes. We dig into the stress of seasonality in Morgantown, WV, the practical bottlenecks that can slow production, and what it takes to scale without lowering the bar on craftsmanship and communication. You’ll hear how they differentiate from big box stores and “sell it and forget it” contractors by supporting homeowners long after the last window is installed, including helping navigate warranty issues instead of sending people to an 800 number. Celena also explains a leadership decision many owners avoid: walking away from more work when trust is already broken, because protecting the team and the customer matters more than the transaction. We close with a look at AI and automation in the window and door industry, plus hard-won advice for family-run businesses trying to stay on the same team. If you like conversations about small business growth, customer service, leadership, and building a durable local brand, subscribe, share this with a business owner you know, and leave a review. What’s one “no gimmicks” rule you wish every contractor followed? Email: cluster@windowsourcemorgantown.com Socials: IG - https://www.instagram.com/tws_morgantown/ FB - https://www.facebook.com/TheWindowSource/ LI - https://www.linkedin.com/company/the-window-source-of-morgantown/ Website: https://windowsourcemorgantown.com/ Thanks for Listening. You may contact me or our team at https://billgilliland.biz/ All the best! Bill Please hit the subscribe button, leave us a 5 star review, and share this podcast. You can reach me at williamgilliland@actioncoach.com or at https://billgilliland.biz/

August 18, 202626 min

How Burcham's Plumbing Wins With Fair Pricing And Reliable Service

You can tell a lot about a business by what they obsess over, and Caitlin and Daniel Burcham obsess over the basics most people mess up: showing up on time, treating customers with respect, and doing plumbing work the right way the first time. We talk with the owners of Burcham’s Plumbing about how a family-owned plumbing company grows in the real world, from residential service calls to commercial projects, gas lines, drains, and new construction, without hiding behind vague promises or flashy branding. We get into the behind-the-scenes decisions that matter for any local service business: how they think about fair pricing, why they sometimes work with customers who cannot pay everything up front, and what it felt like to quit full-time jobs and go all-in. Caitlin is candid about the learning curve of running a business when you know the trade but you are still mastering operations, leadership, and the numbers. We also talk hiring and training, why apprenticeships can be the answer when skilled labor is hard to find, and what separates a tech you can trust in a customer’s home. Then we zoom out to the bigger picture: competition in the trades, collaborating with other plumbers instead of treating everyone like an enemy, and why AI and automation are unlikely to replace hands-on skilled trade work any time soon. Caitlin also shares practical small business marketing advice that helped them expand beyond their immediate area, including Facebook, BNI, Chambers of Commerce, and builder networks, plus the simple truth that people buy from who they know, trust, and like. If you care about small business growth, plumbing entrepreneurship, and building a trusted local brand, you’ll get a lot from this conversation. Subscribe for more trade and entrepreneur stories, share this with a business owner who needs momentum, and leave a quick review to help more listeners find the show. CONTACT INFO: Info@burchamsplumbing.com Burchamsplumbing.com Facebook and Instagram are Burcham's Plumbing Thanks for Listening. You may contact me or our team at https://billgilliland.biz/ All the best! Bill Please hit the subscribe button, leave us a 5 star review, and share this podcast. You can reach me at williamgilliland@actioncoach.com or at https://billgilliland.biz/

August 14, 202643 min

What Would Change If You Treated Your Home Like An Investment with Kaylee Holley, HomeSmiles Virginia Beach

One tiny home problem can quietly turn into a five figure repair, and most of us do not notice until it is too late. We sit down with Kaylee Holly of Home Smiles Virginia Beach to break down what preventative home maintenance actually looks like for real homeowners, not as a perfect Pinterest checklist, but as practical habits that protect your biggest investment. We talk through the core services that prevent expensive damage in Virginia Beach and the wider Hampton Roads area: gutter cleaning, dryer vent cleaning, pressure washing, basic exterior checks, and spotting early signs of water intrusion. Kaylee shares the moment the mission became personal, when a small toilet wax seal failure led to major water damage and a costly floor replacement. From squishy floors to attic HVAC leaks and vent condensation, we dig into the “sounds normal” clues that should make you pause and get a pro set of eyes on your home. You also get the behind-the-scenes view of building a home services franchise: why customers often call in emergency mode, how staffing and hiring affect growth, and what “great customer service” looks like when someone is trusting you with their house. We wrap with a simple one hour weekend walkthrough you can do today, plus Kaylee’s take on AI, the future of the trades, and why a yearly maintenance plan can buy back your time and reduce stress. If this helped you think differently about homeownership and preventative maintenance, subscribe, share it with a fellow homeowner, and leave a quick review so more people can avoid the expensive surprises. What’s the first maintenance task you’re going to handle this week? Contact Info: Salesvirginiabeach@homesmiles.com Thanks for Listening. You may contact me or our team at https://billgilliland.biz/ All the best! Bill Please hit the subscribe button, leave us a 5 star review, and share this podcast. You can reach me at williamgilliland@actioncoach.com or at https://billgilliland.biz/

August 10, 202645 min

The Four Day Workweek That Starts With Cleaning A Van with Jesse Kellogg, Grinning Possum Wood Originals

You can feel it when someone didn’t start a business to “be their own boss”, they started because real life demanded it. That’s what makes this conversation with Jesse Kellogg from Grinning Possum Wood Originals so honest. We talk about the moment his promised construction hours vanished, how he began building anything he could out of a shed, and how he landed an enormous early project, a 56 foot porch, before he’d ever built a porch at all. From there, we dig into what actually grows a contracting and remodeling business: referral marketing, trust, and reputation. Jesse explains why he works almost entirely off referrals, how that changes the client relationship, and why doing the job right matters even when the work is hidden behind walls. We also get real about the parts of entrepreneurship people romanticise, especially “freedom”. Jesse breaks down the self-discipline and responsibility that come with owning the calendar and carrying the risk. If you care about time management, you’ll love his weekly system: using Mondays for ordering materials, reorganising the work van, and batching consultations so Tuesday through Friday stay focused. Finally, Jesse shares his next growth play, One Call Crew, a model built around pairing clients with licensed, insured trade pros while he oversees standards and relationships. Subscribe for more entrepreneur interviews, share this with a business owner who needs it, and leave a review. What part of running a small business feels like the biggest myth to you? CONTACT INFO: gpswoodoriginal@gmail.com Www.gpswoodoriginals.com Instagram: Gps_wood_originals_LLC Facebook: @Gpswoodoriginals Thanks for Listening. You may contact me or our team at https://billgilliland.biz/ All the best! Bill Please hit the subscribe button, leave us a 5 star review, and share this podcast. You can reach me at williamgilliland@actioncoach.com or at https://billgilliland.biz/

August 5, 202647 min

How A Husband And Wife Built A High-Standard Cleaning Company In North Carolina with Sydney Allen Lapanne, Red Wolf Cleaning Services

Most cleaning companies say they’re “detailed” and “reliable,” but Sydney Le Pen from Red Wolf Cleaning Services takes a sharper stance: the real product is consistency. Cliff McCray and Sydney unpack what it takes to deliver luxury-level cleaning for residential and commercial clients while still running a sustainable service business in North Carolina. If you’ve ever felt like your reputation depends on who shows up that day, this conversation will hit home. We talk through the hidden cost of entrepreneurship, especially the myth that the owner is swimming in free time. Between late-night call-outs, hiring issues, and the endless small fires, freedom can feel further away the more the business grows. Sydney shares how Red Wolf protects quality with practical quality control systems: SOPs, room checklists, regular audits, and even sending after-photos to clients. The goal is simple: remove uncertainty for the customer and make great work repeatable for the team. The episode also gets real about resilience. Sydney explains how Helene disrupted operations, how they communicated limitations like water and power issues, and how recurring revenue kept the business steady. We dig into burnout, what it looks like in a physically demanding industry, and why leadership means catching fatigue before quality slips and reviews suffer. Sydney also shares how an autoimmune condition is forcing a shift from owner-operator to manager, including building digital training so cleaners can find answers fast and stay confident in the field. You’ll walk away with lessons on scaling a cleaning business, hiring and retention, customer service basics that most competitors ignore, and a mindset that keeps you moving even when you want to quit. Subscribe, share this with a service business owner who needs it, and leave a review with the biggest standard you want to build next. redwolfservice.nc@gmail.com www.redwolfservicesnc.com https://www.facebook.com/RedWolfServices Thanks for Listening. You may contact me or our team at https://billgilliland.biz/ All the best! Bill Please hit the subscribe button, leave us a 5 star review, and share this podcast. You can reach me at williamgilliland@actioncoach.com or at https://billgilliland.biz/

August 3, 202637 min

You Never Stop Having A Boss As An Owner with Christian Adams, Carolina Temperature Control

You can feel it when a company is built on pride and you can also feel it when it’s built on pressure. We talk with Christian Adams, owner of Carolina Temperature Control, about what growth really looks like inside a modern trades business serving Northeast South Carolina with HVAC, plumbing, electrical, and indoor air quality. He shares how the company jumped from about 10 employees to roughly 50 to 60, and why the popular fantasy of “having no boss” turns into a much more demanding reality: you answer to customers, you answer to your team, and you answer to payroll every single week. We get practical about scaling a home services company without losing quality. Christian explains why processes matter more than hustle once you start growing fast, how roles evolve from everyone doing everything to clear accountability, and why letting go of control is a leadership skill you have to earn. We also unpack what actually moves the needle: employee performance powered by culture, trust, and the kind of workplace that makes good people bring their friends. If you care about customer service, five-star Google reviews, and building a durable local brand, this conversation delivers real-world lessons. Then we look forward: how AI automation may change phone answering, dispatch, and smarter HVAC systems, while field technicians stay essential. Christian also lays out expansion goals and the mindset he leans on when business gets heavy. If you’re building a service business, running a small business, or trying to scale a trades company, you’ll leave with a clearer playbook for people, process, and staying steady through the hard months. Subscribe, share this with an entrepreneur friend, and leave a review if it helps. What’s the biggest myth you had to unlearn as an owner? CONTACT INFO: christiana@orangetrucks.com https://www.orangetrucks.com/ Thanks for Listening. You may contact me or our team at https://billgilliland.biz/ All the best! Bill Please hit the subscribe button, leave us a 5 star review, and share this podcast. You can reach me at williamgilliland@actioncoach.com or at https://billgilliland.biz/

July 31, 202635 min

From Tree Crew To Real Freedom with Rejoice Tracey, Crazy Irish Tree Service

The fantasy of entrepreneurship is freedom on day one. The reality can look like 12 to 14 hour days, a phone that never stops, and a business that follows you home. We sit down with Rejoice Tracy of Crazy Irish Tree Service to talk honestly about what it took to build a local service company from scratch, what it costs in energy, and what it takes to get your time back without letting customers down. Rejoice shares how she and her husband grew a family-run tree service in East Tennessee starting in 2015, with her running the office side and him leading the crew in the field. We get into the less-glamorous parts of small business growth: miscommunications that can wreck trust, the importance of the owner being on site for quality control, and why safety is the non-negotiable standard when equipment and property risks are real. She also breaks down what actually drives revenue in their world: referrals, repeat customers, and visible proof of good work. The conversation turns practical with hiring and scaling. Rejoice explains why hiring can be brutal in the trades, how probation periods and honesty tests protect the team, and why training teachable people often beats chasing perfect experience. We also talk burnout, rest, and designing boundaries like shutting off calls after five and protecting weekends, plus a clear piece of advice for any owner feeling stuck or overwhelmed: reach out to your industry community, find a mentor, and stop trying to solve everything alone. If you’re building a home service business, a trade business, or any local company where reputation matters, you’ll leave with concrete ideas you can use right away. Subscribe to Epic Entrepreneurs, share this with a business owner who needs a reset, and leave a review with the boundary you’re going to set next. CONTACT INFO: crazyirishtreeservice@yahoo.com https://www.facebook.com/eyerishtreeservice/ https://crazyirishtreeservice.com/ Thanks for Listening. You may contact me or our team at https://billgilliland.biz/ All the best! Bill Please hit the subscribe button, leave us a 5 star review, and share this podcast. You can reach me at williamgilliland@actioncoach.com or at https://billgilliland.biz/

July 29, 202635 min

My First Customer Asked Me To Kill A Cat with Michael Boehmler, Buzzkill Pest Solutions

A lot of pest control sounds the same until you meet someone who spent 10 years doing mosquito research in a lab. We’re joined by Michael Ballmer, founder of Buzzkill Pest Solutions, to talk about what happens when scientific training collides with the realities of building a local service business from scratch. Michael breaks down why the pest control industry can feel confusing to homeowners right now, especially with private equity and national brands buying local companies and keeping the names. We dig into how that “fake competition” affects training, service quality, and chemical use, and what customers should look for when choosing a technician. He also explains integrated pest management (IPM), why it often means using less chemical, and why “the label is the law” when it comes to safe, legal pesticide application. On the entrepreneurship side, we get candid about the biggest lie of “working for yourself”, the slow grind of building without big ad budgets, and the stress of trying to secure business funding for equipment. Michael shares lessons learned the hard way about buying cheap tools, why he’s moving toward battery-powered gear, and how free inspections and doing small extra fixes can drive conversions through trust instead of hype. We also touch on AI bug identification, why it’s frequently wrong in the real world, and how bad advice can make infestations harder and more expensive to solve. If you like honest small business stories with practical takeaways and a few truly wild moments, hit play. Subscribe, share this with a local business owner, and leave a review telling us what part you want to hear more about next. CONTACT INFO: michael@buzzkillps.com https://www.buzzkillps.com/ Thanks for Listening. You may contact me or our team at https://billgilliland.biz/ All the best! Bill Please hit the subscribe button, leave us a 5 star review, and share this podcast. You can reach me at williamgilliland@actioncoach.com or at https://billgilliland.biz/

July 27, 202632 min

How A Virginia HVAC Startup Scales With Fair Prices with Jesse Bergstrom, Just Chillin

“Freedom” is the word everyone sells you when you start a business, but Jesse Bergstrom says the truth is heavier and better: freedom is tied to responsibility and self-discipline. Jesse runs Just Chillin, a Virginia heating and cooling company serving real homeowners with real problems, and he walks us through what it feels like to make the leap from side work to going all-in. If you’ve ever wondered whether your business will fly or blow up, you’ll recognize the fear and the focus it takes to commit. We dig into the unglamorous stress points that trip up small business owners, especially in the trades: HVAC licensing, certifications, accounting, business structure, and figuring out the “next right step” when the information feels scattered. Jesse also talks about the growing blue collar talent gap, why HVAC is becoming more of a necessity than a luxury, and how community and relationships can fill the knowledge gaps faster than Googling ever will. Then we get practical about scaling a service business: fair pricing in a high-demand market, building trust, and paying a livable wage to drive morale and performance. Jesse shares what he looks for when hiring technicians (curiosity and drive over a perfect resume), plus quick-fire insights on success, failure, burnout, competition, and quality. If you’re feeling stuck, his advice is simple and hard to do: take a breath, reconnect with your why, and delegate what you’re not great at so you can keep moving. If you enjoy honest small business conversations, listen now, share this with a founder who needs it, and subscribe plus leave a review so more entrepreneurs can find the show. CONTACT INFO: justchillinhvac523@gmail.com https://www.justchillinva.com/ Thanks for Listening. You may contact me or our team at https://billgilliland.biz/ All the best! Bill Please hit the subscribe button, leave us a 5 star review, and share this podcast. You can reach me at williamgilliland@actioncoach.com or at https://billgilliland.biz/