Inspector Empire Builder

Hosted by Matt Williams

Business Entrepreneurship EducationInterviews guests

Website RSS feed

Episodes

117

Latest episode

Oct 2026

Language

About the show

The Inspector Empire Builder Podcast is where home inspection professionals come to rise, not just in business, but in mindset, leadership, and long-term legacy. If you're a home inspection business owner focused on growing, scaling, and building through your team, this show is your blueprint for achieving both time freedom and financial success. We go deep into team development, sales systems, client service, operational excellence, and the business frameworks that lead to sustainable, rapid growth. Every episode is crafted to help you get out of the day-to-day grind and start building.

Listen to episodes

60 recent

October 22, 202639 min

The Hidden Revenue Opportunity After Every Home Inspection

What if your home inspection could provide far more value than just an inspection report, and create an additional revenue opportunity for your business at the same time? In this episode of the Inspector Empire Builder Podcast, Matt Williams sits down with Celeste Starchild to talk about the evolution of HomeBinder into Haven and what that change means for home inspectors, real estate agents, and homeowners. Haven has expanded from a digital home-management platform into a homeowner concierge service designed to help buyers through one of the most stressful parts of homeownership: actually getting moved in. The conversation covers how Haven can help homeowners connect utilities, shop insurance, find internet providers, coordinate movers, set up security services, manage home information, and continue receiving support after closing. Matt and Celeste also tackle one of the biggest concerns inspection companies have when partnering with technology companies: client data. They discuss consumer permission, trust, customer experience, value exchange, and why Celeste believes inspection companies should share in the value created when their clients choose additional services. If you own a home inspection company and are looking for ways to increase customer value, grow ancillary revenue, protect your client relationships, and differentiate your business, this episode offers a very different way to think about what happens after the inspection. What You’ll Learn: → You’ll learn why HomeBinder was rebranded as Haven and how the company evolved from a simple digital home binder into a broader moving and homeownership concierge designed to reduce stress during the home-buying process. → You’ll hear how Haven approaches homeowner data, consent, and communication, including its client-care follow-up process and why Celeste says homeowners who do not want additional assistance are not continually contacted. → You’ll discover how Haven makes money through service providers such as internet, security, insurance, energy, and other vendors—and why inspection companies can share in some of the value generated when their clients select those services. → You’ll also hear Matt and Celeste discuss the future of the inspection industry, why market share matters more than simply riding a strong housing market, and why some of the most successful inspection companies are expanding their value through ancillary and adjacent services. Connect with IEB using the following links: Website : http://www.iebcoaching.com Spotify : https://open.spotify.com/show/4bZtKgILVQZEJ4yFEJlz7g?si=8eade097c8664515 Instagram : https://www.instagram.com/iebcoaching Email : support@iebcoaching.com Your next big breakthrough is one click away. Book your strategy call! https://www.iebcoaching.com/growth-discovery-call

October 15, 20266 min

I Was Bald for 20 Years. Here's Why I Have Hair Now

After 20 years of being bald, I finally have hair! If you've noticed my new look on the Inspection Empire Builder Podcast, you're probably wondering what happened. Today, I'm sharing my personal hair transformation journey, why I made the change in 2026, and what's been happening behind the scenes. I started losing my hair in my early 20s and spent two decades shaving my head. After years of being comfortable bald, I decided to explore my options, speak with hair specialists, and try something different. Have questions about my hair journey? Call or text me at 505-301-5784. Subscribe to the Inspection Empire Builder Podcast for more conversations, business insights, and personal stories! Connect with IEB using the following links: Website : http://www.iebcoaching.com Spotify : https://open.spotify.com/show/4bZtKgILVQZEJ4yFEJlz7g?si=8eade097c8664515 Instagram : https://www.instagram.com/iebcoaching Email : support@iebcoaching.com Your next big breakthrough is one click away. Book your strategy call! https://www.iebcoaching.com/growth-discovery-call #InspectionEmpireBuilder #HairTransformation #HairLossJourney #BaldToHair #PersonalGrowth

October 15, 202637 min

AI Can Write Your Inspection Report, But Should It?

AI is already changing home inspection report writing, but does that mean AI will eventually replace the home inspector? In this episode of the Inspector Empire Builder Podcast, Matt Williams sits down with Dylan Chalk of Scribeware to break down how artificial intelligence, inspection software, commercial inspection reporting, and smarter templates are changing the way inspectors work. Dylan explains what Scribeware 7 brings to the table, including built-in scheduling, payments, automated messaging, commercial inspection workflows, Smart Tags, and an MCP AI integration that allows tools like Claude to work directly with Scribeware. More importantly, they tackle the question every inspection business owner should be asking: where does AI actually improve an inspection business, and where can it create unnecessary risk? They discuss why fully AI-generated inspection reports may still have serious limitations, how experienced inspectors rely on templates as checks and balances, why human judgment remains critical on-site, and how AI can be used more safely to build templates, organize inspection knowledge, and draft unusual comments. If you own a home inspection company, manage multiple inspectors, perform commercial inspections, or want to understand how AI could affect the inspection industry, this conversation gives you a practical look at what is working today, and what may still be years away. What You’ll Learn: → You’ll learn why Dylan believes your inspection template may be one of the most valuable assets in your company and how AI can help build, organize, proofread, and improve that template without replacing your expertise. → You’ll hear how Scribeware’s Smart Tags and commercial inspection workflows help organize large amounts of building data by unit, system, contractor, urgency, and cost, making complex commercial inspection reports easier for owners, brokers, contractors, and inspectors to use. → You’ll discover why letting AI interpret every photo and automatically write an entire inspection report could introduce accuracy, cost, proofreading, and liability concerns, and why structured mobile workflows still provide important checks and balances. → You’ll also learn the practical AI applications Dylan considers the lowest-risk opportunities today, including template construction, template management, proofreading, and creating rough drafts for unusual inspection conditions that aren’t already covered in your comment library. Connect with IEB using the following links: Website : http://www.iebcoaching.com Spotify : https://open.spotify.com/show/4bZtKgILVQZEJ4yFEJlz7g?si=8eade097c8664515 Instagram : https://www.instagram.com/iebcoaching Email : support@iebcoaching.com Your next big breakthrough is one click away. Book your strategy call! https://www.iebcoaching.com/growth-discovery-call

October 8, 202649 min

How to Make More Money on Every Home Inspection

Want to grow your home inspection business without simply cramming more inspections into your calendar? In this episode of the Inspector Empire Builder Podcast, Matt Williams sits down with Adam Long of Porch and Inspection Support Network to break down how home inspection companies can increase revenue, improve efficiency, and build a more scalable business. They dive into home inspection pricing, ancillary services, inspection packages, call centers, software automation, AI, average ticket growth, franchise business models, and the systems that help inspection companies grow beyond the owner. If you're a home inspector, multi-inspector company owner, or inspection entrepreneur trying to increase profit without working 80 hours a week, this conversation is packed with practical strategies you can apply. You’ll learn: → Why raising your home inspection prices may be less risky than you think, how good-better-best inspection packages can dramatically increase your average ticket, and why missed phone calls can quietly cost your company thousands in lost revenue. → You’ll hear how ancillary services like sewer scopes, termite inspections, radon testing, solar inspections, pool inspections, and other add-ons can transform the economics of your business. → Matt also shares how his company grew past $2 million in annual revenue, why his team sells premium “Works” inspection packages, and how better systems, call handling, software, and automation create capacity without constantly adding payroll. → Adam also explains the role of Inspection Support Network, America’s Call Center, Porch, warranties, analytics, AI, and business community in helping inspection companies scale. Connect with IEB using the following links: Website : http://www.iebcoaching.com Spotify : https://open.spotify.com/show/4bZtKgILVQZEJ4yFEJlz7g?si=8eade097c8664515 Instagram : https://www.instagram.com/iebcoaching Email : support@iebcoaching.com Your next big breakthrough is one click away. Book your strategy call! https://www.iebcoaching.com/growth-discovery-call

October 1, 20261 hr 5 min

Stop Chasing $500 Inspections: Go Commercial Instead

If you’re still relying almost entirely on residential home inspections, you may be leaving one of the biggest opportunities in the inspection industry untouched. In this episode of the Inspector Empire Builder Podcast, Matt Williams sits down with InterNACHI founder Nick Gromicko for a wide-ranging conversation about commercial inspections, commercial property inspection fees, AI, business growth, delegation, leadership, and the future of the inspection industry. Nick explains why he believes commercial inspections are harder to commoditize, why commercial clients can support dramatically larger inspection fees, and why building the right team matters more than simply working longer hours. They also dig into CCPIA, Nick’s new commercial property listing platform, AI-generated leads, inspection software, government and institutional contracts, hiring high-level operators, and the transition from technician to CEO. If you own a home inspection company and want to increase revenue, diversify beyond residential inspections, build a commercial inspection division, or create a company that can grow without you personally doing every job, this episode will challenge the way you think about scaling. You’ll learn: → Why commercial property inspections can command thousands, or even tens of thousands, of dollars while residential inspection prices remain compressed. → How AI is changing SEO, lead generation, commercial real estate listings, and the way inspection businesses get discovered. → Why Nick would rather hire highly capable leaders, give them real authority, and let them make mistakes than build a company filled with assistants waiting for instructions. → How moving from technician to CEO requires delegation, trust, specialized talent, and a completely different way of thinking about business growth. Connect with IEB using the following links: Website : http://www.iebcoaching.com Spotify : https://open.spotify.com/show/4bZtKgILVQZEJ4yFEJlz7g?si=8eade097c8664515 Instagram : https://www.instagram.com/iebcoaching Email : support@iebcoaching.com Your next big breakthrough is one click away. Book your strategy call! https://www.iebcoaching.com/growth-discovery-call

September 24, 202640 min

Home Inspectors: Add a FREE 90-Day Warranty

Home warranties have a reputation problem, and home inspectors are often caught in the middle when something breaks months after an inspection. In this episode of the Inspector Empire Builder Podcast, Matt Williams sits down with Grant Brittain, SVP of Sales and Strategy at Super, to unpack how Super is attempting to reinvent the home warranty experience for homeowners, real estate professionals, and home inspectors. Grant explains how Super's In the Clear program uses the home inspection report to help establish the condition of major systems and appliances at the time of inspection. You'll hear how participating inspection partners can provide limited 90-day coverage on qualifying systems and appliances, how that coverage can become a powerful marketing differentiator, and why connecting inspections with warranty protection may help eliminate confusion when something breaks months after closing. They also dig into some of the biggest frustrations with traditional home warranties: slow scheduling, contractor incentives, unexpected out-of-pocket expenses, and the dreaded HVAC failure that seems to happen on the hottest day of the year. If you own a home inspection company and want to increase your value to agents and buyers, this conversation gives you a different way to think about warranties, inspections, and protecting the homeowner after closing. You’ll Learn: → Why homeowners sometimes confuse a home inspection with a home warranty and how inspectors can better explain the difference. → How Super's In the Clear program uses the inspection report and why the condition of an aging HVAC system can matter more than its age alone. → How inspection partners can offer limited 90-day coverage on qualifying systems and appliances without adding another per-inspection warranty expense. → How Super says its scheduling technology, contractor compensation model, and payment structure are designed to address common frustrations in the traditional home warranty experience. Connect with IEB using the following links: Website : http://www.iebcoaching.com Spotify : https://open.spotify.com/show/4bZtKgILVQZEJ4yFEJlz7g?si=8eade097c8664515 Instagram : https://www.instagram.com/iebcoaching Email : support@iebcoaching.com Your next big breakthrough is one click away. Book your strategy call! https://www.iebcoaching.com/growth-discovery-call

September 17, 202652 min

How to Become the Home Inspector AI Recommends First

Want more home inspection leads without depending entirely on realtor referrals? In this episode of the Inspector Empire Builder Podcast, Matt Williams sits down with Khurram Shahzad of Digital Addicts to break down the science behind digital marketing for home inspectors, and why the companies that understand the buyer journey can win customers long before someone searches for a home inspector. Khurram explains how homebuyers move from Zillow, Redfin, Google, social media, reviews, and educational content into the actual decision to book an inspection. You'll discover how search engine optimization, AI search, Meta ads, Google reviews, website conversion, call-to-action buttons, landing pages, retargeting, online scheduling, and fast lead response all work together. They also explore why reducing friction can dramatically increase conversion rates, how educational videos can build trust before the buyer ever needs an inspection, and why your digital reputation may determine whether Google or AI recommends your company over a competitor. If you're a home inspector, multi-inspector company owner, or inspection entrepreneur trying to generate more inspections, improve your home inspection marketing, rank higher in search, and convert more homebuyers into customers, this episode gives you practical strategies you can start applying now. You’ll Learn: → Why the homebuyer's journey begins long before they search for a home inspector, and how educational content can position your company as the trusted local expert before the inspection is ever needed. → How Google search, AI search engines, reviews, website content, captions, transcripts, SEO, social media, and local authority signals work together to influence which inspection companies buyers discover and trust. → Why small conversion details, including call-to-action colors, button placement, online scheduling, missed calls, callback speed, and long phone menus—can create friction that costs your inspection company booked jobs. → How home inspectors can combine realtor relationships with direct-to-consumer marketing, educational videos, Meta retargeting, reviews, and local content to create a more predictable inspection marketing system. Connect with IEB using the following links: Website : http://www.iebcoaching.com Spotify : https://open.spotify.com/show/4bZtKgILVQZEJ4yFEJlz7g?si=8eade097c8664515 Instagram : https://www.instagram.com/iebcoaching Email : support@iebcoaching.com Your next big breakthrough is one click away. Book your strategy call! https://www.iebcoaching.com/growth-discovery-call

September 10, 202640 min

Women Are Changing the Home Inspection Industry

Women are entering the home inspection industry in growing numbers, and they’re changing what successful inspection businesses can look like. In this episode of the Inspector Empire Builder Podcast, Matt Williams sits down with Lisa from InterNACHI to talk about women in home inspection, building a successful inspection business, creating stronger industry relationships, and finding a community of people who genuinely want to help you grow. Lisa has spent more than two decades with InterNACHI and now leads its Women’s Chapter, giving her a front-row seat to the evolution of the home inspection profession. Whether you’re a female home inspector, inspection company owner, office manager, spouse involved in the business, or someone considering a home inspection career, this conversation reveals why networking, mentorship, customer service, ancillary inspection services, business education, and real-world relationships matter more than ever. You’ll also hear about the InterNACHI Women’s Chapter, its virtual meetings, the first annual women’s networking event at the Boulder House of Horrors, and why some of the most valuable lessons in business happen outside the classroom. What You’ll Learn → Why more women are succeeding in home inspectionMatt and Lisa discuss the changing demographics of the inspection industry, the value women are bringing to inspection companies, and how communication, customer service, attention to detail, and relationship-building can become competitive advantages. → How InterNACHI’s Women’s Chapter creates real connectionsDiscover how the virtual chapter brings together hundreds of women from across North America, including inspectors, owners, employees, and others involved in inspection businesses, to exchange ideas, ask questions, learn from speakers, and create trusted professional relationships. → Why networking can transform your inspection businessLisa and Matt explain why conferences, mastermind communities, hallway conversations, informal gatherings, and one-on-one relationships can produce some of the biggest breakthroughs for home inspectors and inspection business owners. → Why inspectors need to think beyond basic home inspectionsThe conversation covers ancillary services such as radon testing, mold inspections, sewer scopes, septic inspections, commercial inspections, technology, CRMs, AI, digital reporting, and other opportunities that can help inspectors adapt to a changing real estate market. To connect with InterNACHI’s Women’s Chapter use the following links: October event : https://www.nachi.org/chapters/women/events/2026/10/women-s-live-networking-event-at-hoh1 InterNACHI`s Women's Chapter : https://www.nachi.org/chapters/women Connect with IEB using the following links: Website : http://www.iebcoaching.com Spotify : https://open.spotify.com/show/4bZtKgILVQZEJ4yFEJlz7g?si=8eade097c8664515 Instagram : https://www.instagram.com/iebcoaching Email : support@iebcoaching.com Your next big breakthrough is one click away. Book your strategy call! https://www.iebcoaching.com/growth-discovery-call

September 3, 202651 min

How a Solo Home Inspector Gets $900 Average Tickets

What if you could make more money from your home inspection business without cramming more inspections into your calendar? In this episode of the Inspector Empire Builder Podcast, Matt Williams sits down with Coy from BPI Inspections to break down how a solo home inspector built a premium home inspection brand, reached roughly a $900 average inspection ticket, and created service packages designed to move his company out of the price-shopping game. Coy shares how he transitioned from law enforcement into home inspections, why he decided to target the luxury real estate market, and how adding services like sewer scopes, mold testing, pool and spa inspections, thermal imaging, floor plans, and premium inspection packages dramatically increased the value of each client. They also dive into home inspection pricing strategies, raising prices without losing business, package psychology, premium branding, hiring a scheduler, improving the customer experience, marketing to both buyer and listing agents, and why successful home inspection companies need to think like marketing companies first. If you're a solo home inspector trying to increase your average ticket, charge premium prices, sell more ancillary services, or build a business that doesn't compete on price, this episode is packed with ideas you can apply. Highlights: → You’ll learn how Coy positioned BPI Inspections for higher-end homes and built a roughly $900 average ticket instead of competing with lower-priced home inspectors. → You’ll discover how three-tier and premium service packages can simplify the buying decision, increase ancillary service sales, and move customers toward higher-value home inspection options. → You’ll hear why Matt raised inspection prices by 25% while fully booked, what happened to demand afterward, and why testing your pricing can be one of the fastest ways to improve profitability. → You’ll also learn how hiring a scheduler, marketing to listing agents, creating a one-stop-shop inspection experience, and selling the value of your brand can help a solo home inspector grow without becoming a commodity. Connect with IEB using the following links: Website : http://www.iebcoaching.com Spotify : https://open.spotify.com/show/4bZtKgILVQZEJ4yFEJlz7g?si=8eade097c8664515 Instagram : https://www.instagram.com/iebcoaching Email : support@iebcoaching.com Your next big breakthrough is one click away. Book your strategy call! https://www.iebcoaching.com/growth-discovery-call

August 27, 202659 min

You Don’t Own a Business, You Own a Job

Do you own a home inspection business, or have you simply created another job for yourself? In this episode of the Inspector Empire Builder Podcast, Matt Williams talks with Joe Worthy about how home inspectors can stop selling only their own time and start building a scalable company that has real value. Joe shares how the Arizona Parallel Inspection Academy trains new home inspectors through structured ride-alongs, field experience, business education, mentoring, and new-construction inspections. Matt and Joe also discuss why completing the minimum licensing requirements does not automatically make someone a competent inspector, and why a strong training system must teach routines, communication, judgment, and business fundamentals. This conversation also explores home inspection marketing, realtor referral relationships, business phone systems, pricing strategy, delegation, team development, and exit planning. You will learn why inspectors should make themselves valuable to real estate agents, how to remain responsive without becoming the permanent bottleneck, and why every system should be designed with future growth in mind. This episode is for solo home inspectors, multi-inspector company owners, inspection trainers, and entrepreneurs who want to escape daily fieldwork, build a stronger team, create a sellable business, and become the visionary instead of remaining the doer. What You’ll Learn: → How to train competent inspectors: Joe explains his staged parallel-inspection process, beginning with observation and gradually increasing responsibility. You will hear why 30 ride-alongs may satisfy licensing requirements but may not provide enough experience to operate independently. → How new construction improves training: Matt and Joe discuss using pre-drywall inspections and active construction sites to teach inspectors what proper installation looks like before they begin identifying defects in completed homes. → How to become irreplaceable to realtors: Learn why education, responsiveness, personal communication, technical support, and consistent follow-up create stronger realtor referral relationships than competing on price. → How to build a company with exit value: Discover why centralized phone systems, trained inspectors, documented processes, appropriate pricing, delegation, and reverse planning can turn a solo job into an operational business someone may eventually want to buy. Connect with IEB using the following links: Website : http://www.iebcoaching.com Spotify : https://open.spotify.com/show/4bZtKgILVQZEJ4yFEJlz7g?si=8eade097c8664515 Instagram : https://www.instagram.com/iebcoaching Email : support@iebcoaching.com Your next big breakthrough is one click away. Book your strategy call! https://www.iebcoaching.com/growth-discovery-call