Elevate Care

In part three of our series with Amy Rojas, we discuss the critical aspects of leadership, focusing on the importance of having a clear vision, consistency in leadership, understanding team dynamics, and the necessity of regular development conversations. They emphasize that people are the greatest asset of any organization and that leaders must invest in their teams to foster engagement and productivity. The conversation also highlights the significance of knowing individual team members' aspirations and values to guide their career development effectively.Chapters00:00 Introduction to Leadership and Results03:01 The Importance of Vision and Consistency in Leadership05:56 Understanding and Empowering Your Team08:50 Development Conversations and Career Pathing About AmyAmy Rojas is an accomplished business and HR executive with a proven track record of driving success by aligning people strategies with business objectives. Her career began in fostering business growth through product innovation, later shifting her focus to achieving organizational excellence through its people. With undergraduate and master’s degrees in psychology, Amy brings unique insights into human behavior as a powerful tool for leadership and team development.Amy’s extensive HR expertise spans Talent Management, Global Talent Acquisition, workforce planning, and building high-performing teams. She is skilled in crafting integrated talent strategies that create measurable impact. Her leadership has been integral in managing transformational changes, including culture development and navigating mergers and acquisitions, always maintaining a people-centric approach.Certified in executive coaching by the International Coaching Federation, Amy specializes in guiding senior leaders and teams, fostering trust, and unlocking their full potential. Her dedication to excellence extends to areas such as change management, HR operations for business success, and senior leadership development.With her deep understanding of business and human behavior, Amy helps organizations thrive by creating empowered, innovative cultures. Her commitment to delivering results leaves a meaningful and lasting impact wherever she contributes.Connect with Amy on LinkedIn Sponsors: Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more.About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here. Find Us On:WebsiteYouTubeSpotifyAppleInstagramLinkedInXFacebook Powered by AMN Healthcare

In this 3-part episode series, we dive into the heart of change management with insights from Amy Rojas, a seasoned business and HR leader. Amy uncovers the core drivers of successful change, from crafting a compelling vision to leading with vulnerability and building a feedback-rich culture that empowers teams. She reframes change as an ongoing mindset rather than a one-off event and shares powerful strategies to help leaders foster trust, spark innovation, and create lasting impact.Chapters00:00 Introduction to Change Management03:02 The Importance of Vision in Change05:54 Vulnerability and Leadership08:48 Empowering Teams Through Feedback11:57 Change as a Constant MindsetAbout AmyAmy Rojas is an accomplished business and HR executive with a proven track record of driving success by aligning people strategies with business objectives. Her career began in fostering business growth through product innovation, later shifting her focus to achieving organizational excellence through its people. With undergraduate and master’s degrees in psychology, Amy brings unique insights into human behavior as a powerful tool for leadership and team development.Amy’s extensive HR expertise spans Talent Management, Global Talent Acquisition, workforce planning, and building high-performing teams. She is skilled in crafting integrated talent strategies that create measurable impact. Her leadership has been integral in managing transformational changes, including culture development and navigating mergers and acquisitions, always maintaining a people-centric approach.Certified in executive coaching by the International Coaching Federation, Amy specializes in guiding senior leaders and teams, fostering trust, and unlocking their full potential. Her dedication to excellence extends to areas such as change management, HR operations for business success, and senior leadership development.With her deep understanding of business and human behavior, Amy helps organizations thrive by creating empowered, innovative cultures. Her commitment to delivering results leaves a meaningful and lasting impact wherever she contributes.Connect with Amy on LinkedIn Sponsors: Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more.About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here. Find Us On:WebsiteYouTubeSpotifyAppleInstagramLinkedInXFacebook Powered by AMN Healthcare

In this episode of Elevate Care, we meet with Amy Rojas, an experienced business and HR executive, to explore how leaders can unlock their potential and cultivate high-performing teams. Amy shares actionable strategies, including the importance of setting clear expectations, removing barriers, delivering meaningful feedback, and celebrating achievements. She underscores the vital role of trust in building strong teams and offers practical advice for navigating change while keeping teams engaged. This insightful conversation highlights the essential groundwork needed to create a thriving organizational culture. Don't miss Amy's expert guidance on fostering leadership and teamwork excellence.Chapters00:00 Unleashing Leadership Potential02:12 The Four Pillars of High-Performing Teams05:30 Building Trust Within Teams10:43 Navigating Change and Engagement16:28 The Power of Foundational WorkAbout AmyAmy Rojas is an accomplished business and HR executive with a proven track record of driving success by aligning people strategies with business objectives. Her career began in fostering business growth through product innovation, later shifting her focus to achieving organizational excellence through its people. With undergraduate and master’s degrees in psychology, Amy brings unique insights into human behavior as a powerful tool for leadership and team development.Amy’s extensive HR expertise spans Talent Management, Global Talent Acquisition, workforce planning, and building high-performing teams. She is skilled in crafting integrated talent strategies that create measurable impact. Her leadership has been integral in managing transformational changes, including culture development and navigating mergers and acquisitions, always maintaining a people-centric approach.Certified in executive coaching by the International Coaching Federation, Amy specializes in guiding senior leaders and teams, fostering trust, and unlocking their full potential. Her dedication to excellence extends to areas such as change management, HR operations for business success, and senior leadership development.With her deep understanding of business and human behavior, Amy helps organizations thrive by creating empowered, innovative cultures. Her commitment to delivering results leaves a meaningful and lasting impact wherever she contributes.Connect with Amy on LinkedIn  Sponsors: Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more.About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here. Find Us On:WebsiteYouTubeSpotifyAppleInstagramLinkedInXFacebook Powered by AMN Healthcare

Mark Hagan joins Elevate Care to discuss the dynamic role of technology in healthcare, especially in workforce management. He highlights the importance of strong partnerships between CIOs and HR leaders, effective change management strategies, and the role of AI in improving employee experiences. Mark also emphasizes the critical need for robust technology and data foundations to drive success across healthcare organizations.Chapters00:00 Introduction to Healthcare Technology Leadership02:46 The Evolution of Workforce Technology in Healthcare06:10 Strategic Partnerships: CIOs and HR Leaders08:58 Criteria for Selecting Healthcare Technologies11:46 Successful Implementation and Change Management15:06 Future Innovations in Healthcare Workforce Technology17:51 The Role of AI in Healthcare Technology21:07 Creating a Positive Employee Experience23:58 The CIO's Role in Driving InnovationAbout Mark:Mark Hagan is the Chief Information and Digital Officer at AMN Healthcare, overseeing digital strategy, technology R&D, IT infrastructure, data security, and program management. With extensive experience in systems integration, platform rationalization, and enterprise technology execution, he has led innovations and digital transformations across multiple organizations.Before joining AMN Healthcare, Mark served as CIO and Senior VP of IT at Envision Healthcare, where he spearheaded IT strategies for healthcare services. Earlier, as IT Director at TeleTech, he managed global infrastructure expansions across multiple continents.Mark also contributes as a director for M&M Properties Colorado LLC and Wonolo, Inc. Passionate about innovation, he has introduced AI, robotic process automation, and natural language processing to enhance operations and drive growth.Learn more about Mark Hagan: https://www.amnhealthcare.com/about/amn-leadership-team/mark-hagan/Connect with Mark on LinkedIn Sponsors: Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more.About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here. Find Us On:WebsiteYouTubeSpotifyAppleInstagramLinkedInXFacebook Powered by AMN Healthcare

We’re excited to share highlights from the Leadership Succession Planning and Masterclass webinar featuring Christine MacKey-Ross, President of Leadership Solutions at AMN Healthcare, Richard Ani, Leadership Development Consultant, and Lukas Voss, Content Writer at Becker’s Healthcare. This episode of Elevate Care dives into the strategic importance of leadership succession planning and development within organizations.The discussion explores key considerations for hiring, growing, and transitioning leadership roles to align with organizational goals. Topics include the pros and cons of hiring internal versus external candidates, the role of organizational culture, and the value of mentorship and onboarding programs. The speakers also address the importance of intentional development processes, the influence of generational differences on leadership expectations, and the cost implications of leadership development. They emphasize that investing in future leaders is essential to reducing turnover and driving organizational success.Chapters00:00 Introduction to Leadership Succession Planning01:27 Strategic Importance of Leadership Development04:12 Organizational Culture and Leadership Readiness08:19 Internal vs. External Candidates11:55 Onboarding and Mentorship for Internal Candidates16:52 Mentorship Roles and Their Importance21:38 Assessing Leadership Readiness26:53 The Role of Intentional Development30:33 Generational Differences in Leadership Development35:39 Cost Considerations in Leadership Development Sponsors: Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more.About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here. Find Us On:WebsiteYouTubeSpotifyAppleInstagramLinkedInXFacebook Powered by AMN Healthcare

Join host Kerry Perez on Elevate Care as she chats with Chris Keithly, VP of Patient Care Services at Bay Health. They dig into how to better support nurses, tackle burnout, and use tech and teamwork to improve patient care. Chris shares smart tips for managing staffing challenges and advice for future healthcare leaders—all while exploring what it takes to create stronger connections in nursing teams and beyond. Don't miss this inspiring look at the heart of patient care!Chapters00:00 Introduction to Chris Keithly and Her Role02:48 The Impact of Technology on Patient Care05:54 Addressing Staffing Challenges and Retention Strategies09:12 Innovative Solutions for Burnout and Work-Life Balance12:51 The Importance of Data-Driven Decisions17:10 Advice for Aspiring Healthcare LeadersConnect with Chris on Linkedin Sponsors: Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more.About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here. Find Us On:WebsiteYouTubeSpotifyAppleInstagramLinkedInXFacebook Powered by AMN Healthcare

In this episode of Elevate Care, Kerry speaks with Robin Goldsmith, Global Lead for Health Innovation and Strategy at Verizon. They explore how connectivity is transforming healthcare, from meeting evolving consumer expectations to driving health equity. Robin shares her insights on pandemic-driven innovation, the critical role of startups in tackling health disparities, and the exciting potential of AI in the industry.Discover how reliable connections enable care at home and why fostering a culture of innovation is essential for healthcare organizations. Tune in to learn how Verizon is shaping the future of healthcare through technology and strategic innovation. Chapters00:00 Introduction to Health Innovation at Verizon02:19 The Role of Connectivity in Healthcare05:51 Trends in Healthcare Technology08:39 Consumer Preferences Shaping Healthcare Delivery10:26 Verizon's Commitment to Health Equity12:16 Innovative Startups and Health Equity14:43 Fostering Innovation in Healthcare18:55 Challenges and Opportunities in Healthcare20:21 The Future of AI in Healthcare23:33 Advice for Maintaining Innovation in Healthcare  Sponsors: Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more.About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here. Find Us On:WebsiteYouTubeSpotifyAppleInstagramLinkedInXFacebook Powered by AMN Healthcare

Join Liz Cunningham in this episode of Elevate Care as she interviews with Nick Schwartzrock, founder and CEO of Advanced Recovery Specialists. Together, they explore the intersection of cutting-edge technology and compassionate care in the healthcare industry.This episode dives deep into telehealth and remote patient monitoring, showcasing how innovation, agility in leadership, and a patient-first mindset are transforming the way healthcare is delivered. Nick shares the lessons learned from his career, successful case studies of healthcare technology applications, and his vision for the future of telehealth in a post-COVID world. 00:00 – Introduction to Advanced Recovery Specialists01:20 – The Evolution of Telehealth and Remote Patient Monitoring04:12 – Integrating AI in Healthcare06:07 – Innovation as a Mindset10:21 – Learning from Failure in Healthcare13:17 – Agility in Leadership and Product Development15:36 – Humanizing Healthcare Products21:17 – Telehealth Trends Post-COVID26:06 – Future Innovations in Telehealth28:25 – Success Stories in Patient Care Sponsors: Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more.About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here. Find Us On:WebsiteYouTubeSpotifyAppleInstagramLinkedInXFacebook Powered by AMN Healthcare

What does it take to guide healthcare through evolving times? Tune in as Kerry Perez, host of Elevate Care, engages in a thoughtful and inspiring conversation with Cary Grace, CEO and President of AMN Healthcare.Cary’s story offers a grounded perspective on what it means to lead through change. From her unique path in healthcare to the transformation of AMN Healthcare, you'll gain a better understanding of how the right balance of innovation and human connection can shape the industry. Together, Kerry and Cary discuss the vital role technology and people play in driving meaningful progress.At the heart of the conversation lies a powerful reminder of the importance of trust, integrity, and collaboration. Cary Grace shares her insights on building partnerships that can withstand challenges and create shared value—not just for organizations but for the communities they serve.Looking to the future, Cary reflects on how AMN Healthcare is preparing for what’s next. They explore emerging trends and discuss how we can approach these shifts with cautious optimism and a commitment to care.This episode extends an invitation to explore not just what’s possible for healthcare, but how, together, we can take meaningful steps toward a stronger, more connected future.🎧 Key Topics Covered:How AMN Healthcare has evolved alongside Cary Grace’s leadershipThe role technology and human touch play in shaping better healthcare outcomesEssential principles for fostering strong partnershipsInsights into future trends—and the work required to meet them effectivelyWhy trust and care remain the bedrock of impactful healthcare leadershipChapters to Guide Your Listening00:00 Introduction to Cary Grace and AMN Healthcare02:24 Cary Grace’s Journey in Healthcare04:48 The Evolution of AMN Healthcare07:37 Technology and People in Healthcare10:15 Client Partnerships and Innovations13:35 Defining True Partnerships16:01 Trust and Integrity in Partnerships18:50 Community Engagement and Impact21:36 Future Aspirations for AMN Healthcare24:00 Trends in Healthcare Staffing27:18 Closing Thoughts and ReflectionsThis episode offers a balanced perspective on the challenges and opportunities ahead for the healthcare industry.📢 Listen now and explore more about the show here: Elevate Care Podcast Sponsors: Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more.About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here. Find Us On:WebsiteYouTubeSpotifyAppleInstagramLinkedInXFacebook Powered by AMN Healthcare

In this episode of Elevate Care, host Kerry Perez speaks with Leora Westbrook about the importance of retention strategies in the healthcare workforce. They discuss the challenges faced by healthcare organizations in retaining talent, the evolving needs of a multi-generational workforce, and effective strategies to reduce attrition. Leora shares insights from clinician surveys and highlights the significance of data-driven decisions in developing tailored retention strategies. The conversation emphasizes the need for continuous evolution in workforce management practices to ensure long-term sustainability and success.Learn more about the show: https://www.amnhealthcare.com/podcastselevate-care-podcast/ Improve Your Bottom Line: 4 Prove Revenue Solution: https://www.amnhealthcare.com/amn-insights/managed-services-programs/whitepapers/revenue-recovery-and-margin-retention-ebook-and-infographic/ Chapters00:00 Introduction to Retention Strategies01:51 Understanding Workforce Dynamics and Retention Challenges05:12 Effective Retention Strategies and Success Stories07:10 Key Takeaways and Future Considerations About LeoraAs President of Workforce Strategy & Optimization (WSO) at AMN Healthcare, Leora leads the WSO team in strategy, technology, analytics solutions, and consulting. She has over 15 years of experience in healthcare services, business development, and program management. She holds an MBA from Nova Southeastern University and a Bachelor of Science in Biomedical Engineering from the University of Miami.Connect with Leora: https://www.linkedin.com/in/leorawestbrook/About KerryKerry Perez leads the design and development of enterprise strategy in addition to overseeing Marketing, Corporate Communications, and Creative Services.Ms. Perez joined AMN Healthcare in 2007 and has held various roles during her tenure, including recruitment, marketing, innovation, strategy, and M&A. She most recently served as the company’s Vice President of Enterprise Strategy. She also stood up AMN Healthcare's Diligence and Integration Management Office, which led the strategic and functional integration of new acquisitions to drive synergy. She was named among Staffing Industry Analyst’s Top 40 Under 40 in 2021, and she hosts the AMN Healthcare podcast, Elevate Care.Ms. Perez maintains the guiding principles of being customer obsessed, thinking big and delivering results. She has a passion for mentoring emerging leaders and building effective teams.Ms. Perez holds a Bachelor of Arts degree in Business Economics and a Bachelor of Arts degree in Communication from the University of California at Santa Barbara. For more than four years, she has served on the board of Dallas-based nonprofit, CitySquare, which focuses on fighting the causes and effects of poverty. Connect with Kerry: https://www.linkedin.com/in/kerrycperez/ Sponsors: Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more.About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here. Find Us On:WebsiteYouTubeSpotifyAppleInstagramLinkedInXFacebook Powered by AMN Healthcare