Elevate Care

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Aug 2026

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Elevate Care Podcast delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show: https://www.amnhealthcare.com/campaign/elevate-care-podcast/

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August 18, 202629 min

Language Access on the Front Lines: How Main Line Health Builds Trust at the Bedside with Erin Dougherty Cieszynski

What happens when a patient can't communicate with the team caring for them? On this episode of the Elevate Care podcast, host Christin Stanford talks with Erin Dougherty Cieszynski, Manager of Guest Relations and Patient Experience at Main Line Health, about what language access looks like once a policy meets a patient in an exam room. This conversation is part two of a series with Main Line Health, following a leadership-level discussion on operational strategy with Suzanne Smith. Check out part one ! Erin brings over 12 years of patient advocacy experience to a conversation grounded in real moments from the floor: emergency department visits, registration desks, and the quiet handoffs between nurse, patient, and family. She walks through how Main Line Health moved from reactive interpreter use to automatic activation, why a universal sign-on changed adoption rates among clinicians, and how something as simple as a badge buddy can close a communication gap before it becomes a safety risk. Erin also shares how an ASL interpreter helped identify a hearing-impaired patient as a victim of human trafficking, connecting the dots between language access, patient safety, and trust. Throughout, she reframes language services as a driver of stronger patient outcomes, better satisfaction scores, and increased community referrals, not just a regulatory requirement. Key Takeaways Language access should be automatic at the start of care, not a last resort. Reducing friction through universal app sign-on, badge buddies, and dual handsets drives faster clinician adoption. Patients who feel heard are more likely to return, refer others, and engage in preventive care. Language access touches the entire patient journey, from registration through discharge and follow-up. Strong interpreter access supports both patient safety and staff satisfaction. Health systems should expect deeper digital integration and a shift toward population-mapped language access strategy. Chapters 00:00 – Introduction to Language Access and Patient Experience 01:39 – Erin's Role in Guest Relations at Main Line Health 02:06 – Where Language Access Shows Up Most for Patients 03:05 – Why Communication Is the Foundation of Quality Care 04:42 – Closing the Gap Between Policy and Frontline Reality 05:38 – What Good Language Access Looks Like on the Floor 07:09 – How Providers Use Interpreter Services Under Pressure 08:30 – Building Adoption Across Clinical Teams 09:35 – Feedback That Shaped a Better Program 11:04 – Adapting Language Access to Rising Patient Volumes 12:00 – Connecting Language Access to Referrals and Revenue 13:07 – A Story of Language Access Saving a Life 16:40 – The Link Between Language Barriers and Preventive Care 18:09 – Small Changes with Outsized Impact 19:17 – Where Communication Breakdowns Still Happen 20:51 – Advice for Healthcare Leaders 21:49 – The Next Five Years of Language Access Meet Erin Dougherty Cieszynski Erin Dougherty Cieszynski works across the full continuum of care to help patients navigate the healthcare system, understand their treatment, and feel confident their voices are being heard. Known for her empathy and ability to bridge the gap between clinical teams and the patients they serve, Erin has led efforts at Main Line Health to expand interpreter access, streamline technology adoption among clinicians, and connect language access directly to patient safety and satisfaction outcomes. To hear more from the Main Line Health language access series, listen to part one of this conversation featuring Suzanne Smith's perspective on operational strategy and system-wide impact. Sponsors: We're proudly sponsored by AMN Healthcare , the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare. Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources! Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more. About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here . Find Us On: Website YouTube Spotify Apple Instagram LinkedIn X Facebook Powered by AMN Healthcare Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

August 11, 202641 min

Understanding and Solving Rural Healthcare’s Unique Challenges: Brian Floyd’s Six-Dimension Framework

In this episode of the Elevate Care podcast, host Enderson Miranda sits down with Brian Floyd, Chief Operating Officer at ECU Health and chairman of the board for the North Carolina Health Care Association, to unpack a framework Brian calls the "six dimensions of rurality." Drawing on more than 30 years of healthcare leadership, coupled with the unique understanding of a clinician that practiced within the rural healthcare setting, Brian explains why treating rural healthcare as simply a geography problem misses the point, and why density, distance, demographics, disease burden, determinants, and disparity together create structural barriers that urban-focused policy often fails to address. Brian also shares how ECU Health builds a sustainable workforce from within its own communities, using point-based admissions systems with local universities to keep talent close to home, and how the organization has partnered with AMN Healthcare to achieve conversion rates for international nurses well above the national average. The conversation closes with a candid look at the role technology can play in closing access gaps, and the advocacy work that healthcare leaders must take to ensure rural systems remain viable for the communities that depend on them. This episode offers healthcare leaders a clear and structural lens for evaluating rural care delivery, along with concrete workforce and policy strategies that translate directly into retention, access, and financial sustainability. Key Takeaways Rural healthcare needs a structural definition, not just a geographic one. Brian's six dimensions of rurality (density, distance, demographics, disease burden, determinants, and disparity) reframe how leaders and policymakers should evaluate rural care delivery. Hospital closures are the tail end of a much longer decline. Physician loss, specialty care exits, and reduced preventative services happen long before a hospital closes its doors. Payment reform must remain a top policy priority. Wage index adjustments and reimbursement structures often pay rural systems less for treating the same disease burden as urban systems. Local workforce investment drives long-term retention. ECU Health adjusts university admissions criteria to prioritize students from the communities it serves, growing local enrollment by over 10 percent. Mission-driven culture fuels nurse retention, both nationally and internationally. ECU Health converts more than 90% of international nurse placements into permanent employees, a rate significantly above national average. Technology can close access gaps that bricks-and-mortar models cannot. Telehealth and AI free up clinician time for direct patient care and extend reach across low-density rural regions. Chapters 00:00 – Introduction to Brian Floyd and ECU Health 01:01 – Brian's Journey from Nursing to Health System Leadership 04:08 – Why Rural and Urban Healthcare Operate Under Different Realities 07:04 – The Six Dimensions of Rurality: Density, Distance, Demographics, Disease Burden, Social Determinants, and Payment Disparity 14:06 – How Technology and AI Can Close Rural Access Gaps 17:37 – Where Rural Healthcare Gaps Hit Hardest: Patients Versus Systems 20:52 – The Policy Gap: Why Payment Reform Matters Most 24:08 – Building a Sustainable Rural Workforce from Within 32:29 – Local Talent Meets Global Talent: Retaining International Nurses 36:42 – Advocacy Advice for Healthcare Leaders Meet Brian Floyd Brian Floyd is Chief Operating Officer at ECU Health, a health system with eight hospitals, including a 1,100-bed tertiary academic medical center, and roughly 250 clinics across eastern North Carolina. He also chairs the board of the North Carolina Health Care Association. Brian began his career as a nurse in cardiac surgery before moving into practice administration and executive roles, eventually leading ECU Health's academic medical center as CEO. With more than 30 years of experience spanning clinical operations, health system leadership, and health policy, Brian is a recognized voice on rural healthcare sustainability, workforce strategy, and payment reform. Learn more about ECU Health at ecuhealth.org . Sponsors: We're proudly sponsored by AMN Healthcare , the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare. Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources! Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more. About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here . Find Us On: Website YouTube Spotify Apple Instagram LinkedIn X Facebook Powered by AMN Healthcare Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

August 4, 202629 min

Beyond Compliance: How Main Line Health Is Transforming Care Through Language Access with Suzanne Smith

What happens when language access moves from a compliance checkbox to a strategic priority? In part one of this two-part Elevate Care series, host Christin Stanford talks with Suzanne (Sue) Smith, System Director of Patient Experience at Main Line Health, about the evolving role of language services across a five-hospital system outside Philadelphia. Sue walks through how her team reframed language access from a cost center function into an essential clinical tool, one that belongs alongside staff, medicine, and equipment as a core part of care delivery. She shares how Main Line Health doubled its device deployment, the operational and financial ripple effects that followed, and why quality, safety, and patient experience function as a three-legged stool that only stands when every leg holds. The conversation also covers the human side of the equation: reduced staff burnout, stronger trust with patients who use American Sign Language, and fewer patients leaving without being seen. Sue makes the case that language access is not a cost center. It is a bridge for building relationships, supporting staff, and driving the kind of connected care that keeps patients coming back. Key Takeaways Language access works best when it is treated as an essential care tool, not a call-center service or a line-item expense. Doubling device availability at Main Line Health improved communication volume and clarity, while easing pressure on nursing and support staff. Quality, safety, and patient experience depend on each other. When one falls, the whole structure falls. Reliable interpretation reduces reliance on untrained family members or staff, protecting both accuracy and patient trust. Language access touches every part of the patient journey, from registration and wayfinding to discharge paperwork, not only clinical encounters. Strong language services can reduce patients leaving without being seen and support broader operational metrics tied to patient experience. Chapters 00:00 – Introduction to Language Access as a Strategic Priority 01:50 – Sue's Role Leading Patient Experience at Main Line Health 03:00 – From Compliance Checkbox to Shared Commitment 05:24 – Language Services as an Essential Care Tool 08:33 – Balancing Cost Conversations with Care Excellence 12:08 – How the Right Tools Reduce Staff Burnout 15:11 – Trust, Validation, and the Risk of Informal Interpreters 17:20 – Doubling Devices: A Main Line Health Deployment Story 21:07 – Connecting Language Access to Operational Metrics 24:58 – Language Access Beyond the Clinical Encounter 27:02 – A Final Word for Leaders Still on the Fence Meet Suzanne Smith Suzanne "Sue" Smith serves as System Director of Patient Experience at Main Line Health, where she oversees connected care across five hospitals and more than 150 physician practices outside Philadelphia. With over 25 years in healthcare, Sue leads a team spanning patient navigators, EDI ambassadors, spiritual care, and volunteers, all focused on making sure every patient feels seen and understood. Her work centers on building bridges between data and humanity, using language access as one of the clearest expressions of patient-centered care. Sponsors: We're proudly sponsored by AMN Healthcare , the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare. Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources! Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more. About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here . Find Us On: Website YouTube Spotify Apple Instagram LinkedIn X Facebook Powered by AMN Healthcare Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

July 28, 202643 min

Building Tomorrow's Nurse Leaders: Lessons in Trust, Resilience, and Retention With Alan Vierling

Nursing leadership has never carried more weight, or more complexity. In this episode of Elevate Care, host Steven Endsley sits down with Alan Vierling, Chief Nurse Executive at San Juan Regional Medical Center, to talk about what it actually takes to build a sustainable pipeline of nurse leaders in an environment defined by workforce shortages, generational shifts, and rising expectations for both quality and financial performance. Alan brings a career's worth of perspective to the conversation, from his start as an operating room technician to leadership roles across Ohio, Texas, Michigan, and Alaska before landing at San Juan Regional. He shares candid insights on identifying leadership potential, the role of emotional intelligence in a text-driven generation, and why San Juan Regional has built structured programs like book clubs, skip-level meetings, and simulation-based coaching to develop leaders earlier in their careers. The discussion also covers practical retention strategies, including sabbaticals for veteran managers, dedicated overnight support to reduce burnout, and New Mexico's unique childcare and tuition benefits designed to remove barriers for nursing staff. Alan closes with a grounded take on artificial intelligence in healthcare: a tool for sharper decision-making, not a replacement for the human connection that defines nursing. Key Takeaways Nurse leadership development requires both structured programs (book clubs, coaching) and informal access (skip-level meetings) to build trust and leadership readiness at every level. Emotional intelligence, not technical skill alone, is often the clearest early indicator of leadership potential among nursing staff. Retention strategies like sabbaticals, overnight management support, and reduced administrative burden directly address burnout among frontline nurse managers. State-level benefits, such as free childcare and tuition support in New Mexico, are reshaping how health systems compete for nursing talent. Artificial intelligence can strengthen data fluency and speed up clinical decision-making, but it cannot substitute for authentic, face-to-face patient and staff connection. Reframing setbacks as learning opportunities, rather than crises, builds long-term resilience across nursing leadership teams. Chapters 00:00 – Introduction to Nursing Leadership Challenges 01:07 – Inside San Juan Regional Medical Center's Rural Trauma Network 05:26 – Alan Vierling's Path from OR Technician to Chief Nurse Executive 10:50 – Structured and Informal Leadership Development Tactics 13:55 – Identifying Leadership Potential and Emotional Intelligence 16:20 – Coaching the Next Generation Through Technology and Communication 20:18 – Barriers Facing Nurse Managers Today 25:07 – New Mexico's Childcare and Tuition Benefits for Nursing Staff 28:09 – Retention Strategies: Sabbaticals and Overnight Support 33:09 – Leading Through Crisis: Lessons from Covid-19 37:13 – Artificial Intelligence, Data, and the Future of Nursing 42:12 – Final Advice for Emerging Healthcare Leaders Meet Alan Vierling Alan Vierling is the Chief Nurse Executive at San Juan Regional Medical Center, a 200-bed, level three trauma facility serving the Four Corners region of New Mexico. With over 45 years in healthcare, Alan's career spans operational leadership roles in Ohio, Texas, Michigan, and Alaska, including serving as a hospital president and chief operating officer. His experience includes leading a hospital through a high-stakes Joint Commission survey, running a system-wide operational transformation initiative, and overseeing the Alaska Native Medical Center's trauma, clinic, and travel operations across the state. Alan holds a doctorate and is known for building leadership development programs centered on coaching, emotional intelligence, and workforce retention. Sponsors: We're proudly sponsored by AMN Healthcare , the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare. Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources! Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more. About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here . Find Us On: Website YouTube Spotify Apple Instagram LinkedIn X Facebook Powered by AMN Healthcare Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

July 21, 202631 min

Bridging the Language Gap: Lessons from the Seattle/King County Clinic with Dr. Rick Arnold

In this episode of the Elevate Care On the Road podcast, host Christin Stanford closes out the two-part series with a conversation with Dr. Rick Arnold, one of the longest-serving medical directors at the Seattle/King County Clinic. Recorded on-site, this episode examines how one of the country's largest free clinics delivers care to thousands of patients over four days [SA1] , and why interpretation services stand at the center of that effort. Dr. Arnold walks through the scale of the clinic's operation, from orienting thousands of volunteers to coordinating everything from dental care to ultrasound exams. He speaks candidly about the barriers that make a clinic like this necessary in the first place, and how professional medical interpretation, supporting over 50 languages, transforms both the patient experience and the provider experience. Along the way, he shares a memorable story about a patient in active labor awaiting dental care and reflects on why this work reconnects him to the reasons he became a physician. About Rick Arnold Rick Arnold, MD, serves as one of the medical directors at the Seattle/King County Clinic, a role he has held for over a decade, longer than any other medical director at the clinic. He oversees the medical section, which spans physical exams, immunizations, imaging, laboratory services, acupuncture, physical and occupational therapy, and wound care. Beyond direct patient care, Dr. Arnold focuses heavily on connecting patients to federally qualified health centers and community resources so that care continues well after the clinic closes for the year. His work centers on removing barriers, whether financial, linguistic, or cultural, that keep underserved populations from accessing quality health care. Chapters 00:00 – Introduction to the Elevate Care On the Road Series 00:49 – Rick's Role and the Scale of the Clinic 02:11 – Why This Clinic Needs to Exist 03:06 – A Day at the Clinic: Volunteers, Services, and Numbers 04:20 – Connecting Patients to Long-Term Care 06:19 – Interpretation Services and Continuity of Care 06:56 – Challenges and Rewards for Clinicians 10:14 – A Patient Story: Labor, Language, and Dental Care 12:04 – Why Volunteers Keep Coming Back 14:08 – Supporting Over 50 Languages at the Clinic 15:56 – The Risks of Family Members as Interpreters 19:24 – The Value of Professional Medical Interpreters 21:00 – What Happens Without Language Access 22:35 – Language Access and Operational Efficiency 23:32 – Rick's Personal Connection to This Work 24:47 – A Moment That Reinforced the Mission 26:24 – The Future of Language Access in Health Care 27:59 – Advice for Health Systems Building Language Access Programs [SA1] The conversation was four days, or the clinic was a 4-day pop up? I'm confused. Sponsors: We're proudly sponsored by AMN Healthcare , the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare. Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources! Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more. About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here . Find Us On: Website YouTube Spotify Apple Instagram LinkedIn X Facebook Powered by AMN Healthcare Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

July 14, 202618 min

Care Without Barriers: Inside Seattle King County Clinic's Mission to Serve the Underserved

In this episode of the Elevate Care podcast—and the first installment of the new series on the road—host Christin Stanford travels to Seattle, Washington to visit Seattle King County Clinic, a large-scale, free pop-up clinic that has delivered more than $33 million in health services over 11 years. Christin sits down with Julia Colson, the clinic's founder and project executive, to unpack the vision, partnerships, and community impact behind this remarkable initiative. Julia shares how a single episode of 60 Minutes sparked the idea, how a "stone soup" model of collaboration keeps the clinic running, and why her ultimate goal is to see the clinic put out of business. She also speaks to the power of language access in delivering truly equitable care—including a moving story about a patient who found an interpreter for Quechua, an indigenous language of the Incan empire. This is part one of a two-part series. Part two will feature medical director Rick Arnold and focus on the clinical delivery side of the clinic. Learn more about Language Services at Language Services | AMN Healthcare About Julia Colson Julia Colson is the Founder and Project Executive of Seattle King County Clinic, operating under Seattle Center, a department of the City of Seattle. Without a background in healthcare, Julia built this community-driven initiative from the ground up—knocking on doors, forging partnerships, and uniting healthcare organizations, civic agencies, nonprofits, businesses, and volunteers around a shared mission. Over 11 years, the clinic has provided free dental, vision, and medical care to more than 36,000 patients, delivering over $33 million in services to underserved populations across the Seattle-King County region. Chapters 00:00 – Welcome and Series Introduction 00:28 – Introducing Julia Colson and Seattle King County Clinic 01:43 – What the Clinic Is and Who It Serves 02:32 – The Origin Story: From a 60 Minutes Episode to a Community Clinic 03:14 – What the Clinic Means to Patients and Volunteers 04:12 – Patient Demographics and the Biggest Care Needs 04:54 – Barriers to Care: Affordability, Language, and More 06:03 – Why Language Access Changes Everything for Clinicians and Patients 07:10 – A Powerful Story: Finding an Interpreter for Quechua 09:50 – The "Stone Soup" Model of Community Partnership 11:28 – Downstream Impact: What Happens After the Clinic Closes 12:45 – Advice for Communities Looking to Build Similar Models 13:44 – The Unexpected Goal: Putting the Clinic Out of Business 15:10 – What Julia Is Most Proud Of 16:06 – AMN Healthcare's Role as a Language Access Partner 17:38 – Preview of Part Two with Medical Director Rick Arnold Sponsors: We're proudly sponsored by AMN Healthcare , the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare. Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources! Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more. About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here . Find Us On: Website YouTube Spotify Apple Instagram LinkedIn X Facebook Powered by AMN Healthcare Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

June 23, 202618 min

From Gatekeeper to Growth Engine: Unlocking the Strategic Power of Credentialing with Terin Stamps

In this episode of the Elevate Care podcast, host Nishan Sivathasan sits down with Terin Stamps, Vice President, Credentialing Solutions at AMN Healthcare, to explore how credentialing—often dismissed as a back-office paperwork function—can become a powerful competitive advantage for health systems. Terin draws on more than 15 years of healthcare operations experience to break down what credentialing actually encompasses, how automation and AI are reshaping the function, and why involving credentialing teams earlier in the contracting process leads to faster onboarding, fewer disruptions, and stronger patient safety outcomes. She also addresses how health systems can build crisis-ready credentialing playbooks and shares her outlook on where the space is headed over the next five years. About Terin Stamps Terin Stamps is the Vice President of Credentialing Solutions at AMN Healthcare, a role she has held for three years. With over 15 years of healthcare operations experience, Terin previously served as an AVP at HCA Healthcare and has worked across three major health systems. Her team transforms what many perceive as a compliance-heavy administrative function into a strategic capability that drives growth readiness and patient safety. Terin is a passionate advocate for standardization, smart technology adoption, and the consultative role credentialing can—and should—play throughout the full workforce lifecycle. Chapters 00:00 – Introduction and Welcome 00:17 – Terin's Background and Role at AMN Healthcare 01:00 – What Is Credentialing? Breaking Down the Basics 02:42 – Federal, State, and Facility Requirements: Finding the Balance 03:27 – Credentialing as a Patient Safety Function, Not Just a Barrier 04:36 – How the Pandemic Changed Credentialing and Compliance 06:05 – Turning Credentialing into a Competitive Advantage 07:31 – The Impact of Streamlining: Faster Starts and Happier Clinicians 08:15 – The Role of Automation and AI in Modern Credentialing 09:22 – Building Technology That Flexes Without Creating Chaos 10:44 – Maintaining the Human Touch Alongside AI 10:44 – Credentialing in a Labor Disruption: Building Your Crisis Playbook 12:42 – Short-Term Fixes vs. Long-Term Credentialing Strategy 14:41 – What the Next 12 to 18 Months Look Like 13:36 – The Three-Year and Five-Year Outlook: Data Sharing and Strategic Integration 16:32 – AI Agents and the Future of Workforce Productivity in Healthcare Sponsors: We're proudly sponsored by AMN Healthcare , the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare. Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources! Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more. About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here . Find Us On: Website YouTube Spotify Apple Instagram LinkedIn X Facebook Powered by AMN Healthcare Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

June 9, 20263 min

Season 4 Begins: Deeper Conversations, Expert Voices, and Care Delivered Differently

In this special season premiere of the Elevate Care podcast, host Kerry Perez officially kicks off Season Four with an exciting announcement: the podcast is expanding its roster of expert hosts. Each new host brings a distinct perspective rooted in their specific area of healthcare expertise, covering clinical care, workforce strategy, technology, operations, and emerging models of care. Kerry sets the stage for what listeners can expect this season—focused, expert-led conversations that tackle healthcare's most pressing challenges. From workforce strategy and leadership development to expanding access across diverse communities, Season Four is designed to deliver real-world insights that healthcare leaders can take back to their teams and organizations. Perhaps the biggest change this season? Elevate Care is hitting the road. The team will travel to guests and record conversations in person, bringing listeners even closer to the strategies and perspectives shaping care delivery today. Chapters 00:00 – Welcome to Season Four 00:23 – Why Healthcare Is Changing Faster Than Ever 00:52 – Introducing the New Multi-Host Format 01:24 – What to Expect This Season 01:52 – Key Topics: Workforce, Technology, and Access to Care 02:46 – Something New: Recording on the Road 03:10 – A Closing Message to Healthcare Leaders Sponsors: We're proudly sponsored by AMN Healthcare , the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare. Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources! Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more. About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here . Find Us On: Website YouTube Spotify Apple Instagram LinkedIn X Facebook Powered by AMN Healthcare Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

May 29, 20261 min

A Quick Update from Elevate Care: What’s Next in Season 4

After a brief pause, Elevate Care is back—with intention and a bold new direction. In this special update, host Kerry Perez shares what’s been happening behind the scenes and why the team took time to rethink how the podcast shows up for today’s healthcare landscape. As the challenges facing clinicians, leaders, and organizations continue to evolve, so does our approach to bringing you meaningful, relevant conversations. Season 4 of Elevate Care brings an exciting new format designed to go deeper into the topics that matter most. From workforce strategy and clinical care to technology, operations, and emerging models of care, you’ll hear directly from leaders on the front lines—sharing honest insights into what’s working, what’s changing, and what it takes to truly elevate care today. Expect more dynamic conversations, a lineup of expert hosts, and even more in-person interviews from across the country. What to expect this season: New episodes dropping biweekly More focused, expert-led conversations Episodes tailored to specific challenges across healthcare Honest dialogue about what’s working—and what isn’t Real-world insights from leaders on the front lines And something new for Season Four: we’re on the road Season 4 launches soon—so stay tuned and make sure you’re subscribed so you don’t miss what’s next. Sponsors: We're proudly sponsored by AMN Healthcare , the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare. Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources! Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more. About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here . Find Us On: Website YouTube Spotify Apple Instagram LinkedIn X Facebook Powered by AMN Healthcare Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

March 17, 202614 min

Staffing Healthcare Expansions: The Power of RPO with JB Tanner and Taryn Coates

In this episode of Elevate Care, AMN Healthcare leaders JB Tanner and Taryn Coates to explore how Recruitment Process Outsourcing (RPO) offers a strategic, scalable solution for health systems navigating new builds and expansions. JB and Taryn break down a recent major project with a Southwest health system. The organization was planning a $200 million tower edition, requiring over 400 hires in just eight months. By leveraging a dedicated RPO team, they successfully recruited highly specialized pediatric roles while maintaining strict regulatory compliance. The results speak for themselves: 95% of critical roles filled ahead of deadlines, time-to-fill dropped from 78 to 47 days, and the health system saw $2.3 million in labor savings. Tune in to learn how an RPO partnership can seamlessly integrate with your internal talent acquisition team to drive efficiency, secure top talent, and keep your next expansion project on track and under budget. About the Guests JB Tanner is the Vice President of RPO at AMN Healthcare. With extensive experience in talent acquisition strategy, JB specializes in helping healthcare organizations build scalable recruitment processes that drive long-term success. LinkedIn/JBTanner Taryn Coates serves as the Vice President of Business Development at AMN Healthcare. She leads recruitment teams through complex hospital expansions, ensuring alignment with strategic timelines and organizational goals to deliver high-quality patient care. LinkedIn/TarynCoates . Sponsors: We're proudly sponsored by AMN Healthcare , the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare. Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources! Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more. About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here . Find Us On: Website YouTube Spotify Apple Instagram LinkedIn X Facebook Powered by AMN Healthcare Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.