Doing Information Right™

Hosted by Steve Weissman, The Info Gov Guy™

Business Management

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Latest episode

Jul 2026

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About the show

Best practices and insights in the information governance, records management, and business process arenas ... from the mind of Steve Weissman, The Info Gov Guy™ at Holly Group

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28 recent

July 28, 202658 min

How to Write Policies That Encourage Compliance - Community Roundtable

Many organizational policies are written as a series of imperatives: do this, don't do that, always, never. While well-intentioned, this approach often leaves capable professionals feeling like children who have to be controlled rather than trusted. The result? Policies that are read reluctantly, followed inconsistently, and viewed as obstacles rather than guidelines. This installment of our IG Community Roundtable explores the connection between policy tone and staff behavior, and explains how respectful, positively framed policies can encourage questions without fear of reprimand. * See our page on LinkedIn! * https://www.linkedin.com/company/infogovroundtable Your hosts: • Steve Weissman - steve@hollygroup.com • Jesse Wilkins - jesse.wilkins@opensitysolutions.com • Donda Young - dlyoung@heliasconsulting.com Book mentioned in this video: by Lewis Eisen How to Write Rules That People Want to Follow, 3rd Edition: A guide to writing respectful policies and directives https://www.amazon.com/Write-Rules-That-People-Follow-dp-1988749069/dp/1988749069/ref=dp_ob_title_bk © Steve Weissman • All Rights Reserved • www. hollygroup.com • 617-383-4655

June 2, 2026Episode 450 min

A Governance "Ask Us Anything!" - Community Roundtable

This IG Community Roundtable is an “Ask Us Anything” session in which the conversation was driven entirely by YOU. Think of it as nearly an hour of free consulting with three top resources – plus a bit of peer review – and you get the idea. Watch, learn, and enjoy! * See our page on LinkedIn! * https://www.linkedin.com/company/infogovroundtable Your hosts: • Steve Weissman - steve@hollygroup.com • Jesse Wilkins - jesse.wilkins@opensitysolutions.com • Donda Young - dlyoung@heliasconsulting.com © Steve Weissman • All Rights Reserved • www. hollygroup.com • 617-383-4655

May 18, 2026Episode 354 min

The Three Sides of the Information Inventory Coin - Community Roundtable

If you’re reading this, then your to-do list probably includes tasks like updating your retention schedule, reducing paper, cleaning up your data stores, protecting privacy, boosting findability, etc. But you can’t do any of these things without first knowing what information you have and where it’s stored – which is why you need to start by conducting an information inventory and drawing a data map. This edition of the IG Community Roundtable will explores why this screamingly obvious bit of advice is so often (in our experience) given short-shrift, why the work is more than worth the psychic pain it can cause, and how to ease that pain for the people whose cooperation and input you need. * See our page on LinkedIn! * https://www.linkedin.com/company/infogovroundtable Your hosts: • Steve Weissman - steve@hollygroup.com • Jesse Wilkins - jesse.wilkins@opensitysolutions.com • Donda Young - dlyoung@heliasconsulting.com © Steve Weissman • All Rights Reserved • www. hollygroup.com • 617-383-4655

May 13, 2026Episode 234 min

Citation vs. Provenance, and Their Criticality to AI Success (with John Martin)

If you’re exploring, piloting, or implementing AI, take note of this critical distinction when it comes to ingesting and leveraging information: • Citation: the information exists, and I can tell you where to find it • Provenance: the information exists, and I can tell you where to find it, where it originated, and when it arrived Understanding the difference is foundational to getting practical value from AI, most instances of which cite their data sources but say nothing about whether those sources, or that data, is at all reliable. Join me and John Martin, Founder & CEO of RedFile Technologies, in this edition of Speaking Of, in which we discuss the meaning and ramifications of a LinkedIn post he wrote on the subject.* You really don’t want to miss it. – Steve Weissman - steve@hollygroup.com – John Martin - john_martin@redfile.ai *Citation alert! "Why Citation Is Not Provenance" https://www.linkedin.com/pulse/why-citation-provenance-john-martin-obske/?trackingId=iTtM6kVT2Y1me1APTa5xrA%3D%3D) © Steve Weissman • All Rights Reserved • www. hollygroup.com • 617-383-4655

May 7, 2026Episode 129 min

When Policy Documents Contain the Wrong Content (with Lewis Eisen)

Creating policy documents takes an awful lot of effort. But are we making it harder on ourselves than we need to? Lewis Eisen of Perfect Policies says “yes,” and you need to hear why. Spoiler: it’s because the people who should be focused on approving the policies spend too much time wordsmithing the user version – a job better left to those on the operational front lines. Have a watch and you’ll agree that it’s 30 minutes of pure gold. And if that’s not enough, there’s a free e-book in it for you as well! (See below.) -- The article that sparked this conversation: https://www.linkedin.com/pulse/policies-organizational-legislation-lewis-eisen-jd-cip-ken9e/ -- Highlights: 3:51 On whether people should even be reading policies 5:56 On separating docs that communicate policies from those where the policies are formed 6:53 On “marketing” your policies to facilitate compliance 9:03 On separating oversight and operations 11:48 On AI as an example 12:56 On trusting the specialists you’ve hired 16:34 On policies’ true intention 18:00 On culture change 24:50 On working through mission, then values, and then strategy 28:38 On Lewis’ free new book “Why Are Your Rules Yelling At Me?” -- Get Lewis’ new book – downloadable for free! “Why Are Your Rules Yelling At Me?” https://lewiseisen.com/yelling -- Steve Weissman - steve@hollygroup.com Lewis Eisen - lewis@perfectpolicies.com © Steve Weissman • All Rights Reserved • www. hollygroup.com • 617-383-4655

December 30, 2025Episode 932 min

Never Waste a Crisis! (with Cheryl Banke)

The most efficient and effective governance projects tend to be those that follow some sort of emergency: a breach, a lawsuit, a flood, etc. Hence the expression "never waste a crisis" – a phrase of which I was recently reminded by Cheryl Banke, CEO and Founder of Belvedere Consulting and my special guest in this episode of Speaking Of. Have a watch and let us know what you think as we discuss scenarios and recommendations regarding: - Paying attention to what's happening in the business - Paying attention to what's happening in technology - Anticipating crisis points - Thinking beyond just records You'll be glad you did! -- Steve Weissman - steve@hollygroup.com Cheryl Banke - clb@crmig.com © Steve Weissman • All Rights Reserved • www. hollygroup.com • 617-383-4655

December 7, 2025Episode 856 min

Governance, Dashboards, and Audits (Oh My) - Community Roundtable

You know how important metrics are to doing governance right. (If you don’t, have a watch of our May 2025 Roundtable on the subject!) But simply collecting them isn’t enough; rather, you have to ensure they are viewable, analyzable, and actionable on an ongoing basis, and reportable in easily-digested ways to senior executives and external overseers. In practical terms, this means enhancing your dashboarding and auditing capabilities – twin requirements that are critical to the longevity of your program and are the subject of our next IG Community Roundtable. Join us as we dive into whys and wherefores of these too-often-overlooked issues, exploring the relationship between them and the ripple effects associated with doing them well (or not) … effects that can impact your ability to cost-justify your entire initiative. This will be an hour very well spent! Brought to you by governance experts • Steve Weissman - steve@hollygroup.com • Jesse Wilkins - jesse.wilkins@epiqglobal.com • Donda Young - dlyoung@heliasconsulting.com and people like you! © Steve Weissman • All Rights Reserved • www. hollygroup.com • 617-383-4655

November 18, 20252 min

Pursuing Good Governance? It’s About Time.

When pursuing good governance, time needs to be at least as well budgeted as money. Otherwise, you’ll do a poor job of it – or worse, never get done at all. © Steve Weissman • All Rights Reserved • www. hollygroup.com • 617-383-4655

November 14, 20252 min

What to Do if Your AI is Fizzling

Remember how AI was going to disrupt and transform our businesses? Well, according to research and my own observations, a lot of that hype has since fizzled. Why? Because there’s more focus being placed on installing AI than installing AI of practical value – and it’s the latter that is going to make or break it where you work. Here's a short list of critical tasks to keep your initiative from stalling out – or to revive it if it has. Have a listen and then give me a ring, and I’ll help you get the most value you can from what you’re doing. © Steve Weissman • All Rights Reserved • www. hollygroup.com • 617-383-4655

March 31, 2025Episode 52 min

True Stories in Information Governance: A Privacy Swing and Miss

Here's a story about that time a client with a privacy initiative almost skipped SalesForce as a system to include in its search for PII – "because it doesn’t have any private information in it"! Note the word ALMOST! -- Steve Weissman steve@hollygroup.com 617-383-4655 © Steve Weissman • All Rights Reserved • www. hollygroup.com • 617-383-4655 © Steve Weissman • All Rights Reserved • www. hollygroup.com • 617-383-4655