Distinguished | Hospitality Leadership Podcast with Dean Upneja

Hosted by BU School of Hospitality Administration

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Aug 2026

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About the show

What does it take to lead in one of the world's most dynamic industries? Distinguished brings you unfiltered conversations with the executives, founders, general managers, and investors who are shaping the future of global hospitality. Hosted by Dean Arun Upneja of Boston University's School of Hospitality Administration, each episode goes beyond the headlines to tackle the real challenges facing hospitality leaders today from hotel operations and restaurant innovation to talent management, climate action, and the rise of AI and robotics across the industry. Our guests represent every corner of hospitality: luxury hotels, independent restaurants, travel and tourism, entertainment venues, and more. They bring hard-won insight, bold ideas, and the kind of candor you won't find in a boardroom. Whether you're a seasoned hospitality professional, an emerging leader, or simply passionate about the industry, Distinguished is your front-row seat to the conversations that matter. Follow Distinguished on Apple Podcasts, Spotify, or wherever you listen and join a growing community of hospitality leaders who never stop learning.

Listen to episodes

44 recent

August 5, 2026Episode 1218 min

Rod Clough: 2026 Hotel Market Outlook, RevPAR, and AI in Valuation

Every so often an interview is also a reunion. Before he led the Boston University School of Hospitality Real Estate Program, Kaushik Vardharajan spent fifteen years at HVS, the global consulting firm focused exclusively on the hospitality industry. For this interview, Kaushik sits down with Rod Clough , who is now running it across the Americas. This episode of the Distinguished Podcast was recorded on the road at the NYU International Hospitality Investment Forum in New York City. Rod Clough, President of the Americas for HVS, built his career over more than three decades. With some of the deepest data in the industry behind him, Rod shares: Why this year's performance has surprised almost everyone Where the opportunities lie well beyond the headlines How to leverage AI while maintaining expert judgment at the heart of a valuation Email us at shadean@bu.edu The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja , Dean Producer: Mara Littman , Executive Director of Strategic Operations and Corporate Relations Research and Content Creation: Lan Lu Marketing: Anne Dawson Editing: Isabella Laikin and James Leon Music: “Airport Lounge" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 4.0 License http://creativecommons.org/licenses/by/4.0

August 3, 2026Episode 1117 min

Chad Sorensen: Hotel Asset Management, Margins, and Guest Experience

Ask Chad Sorensen what wins in 2026 and he will not say growth; he will say execution and margins. This episode of the Distinguished Podcast was recorded on the road at the 2026 NYU International Hospitality Investment Forum in New York City, with guest host Kaushik Vardharajan , Director of Boston University School of Hospitality’s Real Estate Program. Chad is CEO of CHM Warnick, a leading hotel asset management and advisory firm, and vice chair of Boston University School of Hospitality’s Real Estate Advisory Council. Tune in to hear this insider’s perspective on: Using AI to find savings without compromising the guest experience The risks in changing brand and manager at the same time Advice for owners on making strategic capital investments Email us at shadean@bu.edu The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja , Dean Producer: Mara Littman , Executive Director of Strategic Operations and Corporate Relations Research and Content Creation: Lan Lu Marketing: Anne Dawson Editing: Isabella Laikin and James Leon Music: “Airport Lounge" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 4.0 License http://creativecommons.org/licenses/by/4.0

July 1, 2026Episode 1041 min

The Simmer Live at the Summit: Judy Thelen of beli on Taste, Trust, and the Future of Restaurant Discovery

We are proud to share from the BU SHA Hospitality Leadership Summit stage on April 10, 2026, the first LIVE podcast recording of The Simmer podcast. Hosted by Kristen Hawley , founder of Expedite, must-read news source about restaurant technology and the future of hospitality, and Brandon Barton , CEO of Bite, this podcast features Judy Thelen , co-founder and CEO of beli, the super-popular app for social restaurant list-keeping and recommendations. The conversation covers why ubiquitous “Best of” lists are flawed, and that the so-called “best” comes down to personal taste: what’s best for you, with a little help from friends – specifically, the ones with similar preferences. Hosted by Dean Arun Upneja , BU School of Hospitality Administration Featuring the Simmer with Kristen Hawley & Brandon Barton Guest: Judy Thelen , CEO of beli Recorded live at the BU SHA Hospitality Leadership Summit bu.edu/hospitality | shaden@bu.edu Subscribe to The Distinguished wherever you listen to podcasts. Email us at shadean@bu.edu The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja , Dean Producer: Mara Littman , Executive Director of Strategic Operations and Corporate Relations Research and Content Creation: Lan Lu Marketing: Anne Dawson Editing: Isabella Laikin and James Leon Music: “Airport Lounge" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 4.0 License http://creativecommons.org/licenses/by/4.0

June 10, 2026Episode 931 min

Leading With Curiosity: Jaclyn Leibl-Cote, President and CEO of Collette

What does it take to lead a 100+ year-old travel company into its next chapter without losing the soul that made it legendary? In this episode of Distinguished, Dean Arun Upneja sits down with Jaclyn Leibl-Cote , President and CEO of Collette, a family-owned guided travel brand since 1918. As the first woman to lead the company in its century-long history, Jaclyn has earned her role through experience, starting as a tour guide and growing into leadership across marketing, product, and global strategy. In this conversation, Jaclyn talks about how Collette is thoughtfully integrating AI and data into a deeply human-centered brand. She also shares personal impact moments from her travels, ranging from a village in Peru to a powerful conversation in the Middle East, that have shaped her leadership philosophy. This episode will challenge you to think differently about how legacy and disruption are not opposites, and why curiosity may be the most essential leadership skill of all. Subscribe to Distinguished wherever you listen to podcasts and learn more at bu.edu/hospitality. To join the conversation, email sha@bu.edu. The Distinguished podcast is produced by the Boston University School of Hospitality Administration. Host: Arun Upneja, Dean Producer: Mara Littman Research: Lan Lu Editing: Isabella Laikin Sound Engineering: Andrew Hallock Email us at shadean@bu.edu The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja , Dean Producer: Mara Littman , Executive Director of Strategic Operations and Corporate Relations Research and Content Creation: Lan Lu Marketing: Anne Dawson Editing: Isabella Laikin and James Leon Music: “Airport Lounge" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 4.0 License http://creativecommons.org/licenses/by/4.0

May 20, 2026Episode 847 min

Jen Ziskin, Executive Director of Mass Restaurant United: Advocating on Wages, Fees, and Workforce So Independent Restaurants Can Thrive

Restaurants are more than places to eat. They are where communities gather, cultures are shared, and everyday moments become lasting memories. But behind every restaurant is a complex reality, rising costs, workforce challenges, and shifting consumer expectations. In this episode of The Distinguished, Dean Arun Upneja welcomes Jen Ziskin , Executive Director of Mass Restaurant United and co-owner of La Morra and Punchbowl in Brookline, MA. With a background in education, restaurant ownership, and statewide advocacy, Jen brings a rare perspective on what it takes to sustain independent hospitality. They cover the wage gap between front and back of house, the fight against junk fee legislation, credit card processing fees on tips and taxes, immigration’s role in restaurant culture, real estate challenges, Gen Z dining shifts, tipping fatigue, mental health resources, and the promise and limits of AI in operations. Email us at shadean@bu.edu Learn more about Mass Restaurants United The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja, Dean Producer: Mara Littman, Executive Director of Strategic Operations and Corporate Relations Research and Content Creation: Lan Lu Editing: Isabella Laikin Music: “Airport Lounge" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 4.0 License http://creativecommons.org/licenses/by/4.0 Email us at shadean@bu.edu The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja , Dean Producer: Mara Littman , Executive Director of Strategic Operations and Corporate Relations Research and Content Creation: Lan Lu Marketing: Anne Dawson Editing: Isabella Laikin and James Leon Music: “Airport Lounge" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 4.0 License http://creativecommons.org/licenses/by/4.0

May 6, 2026Episode 743 min

Jeff Gates, COO of Columbus Hospitality Group, on Elevating the Art of Service in the Tech Age

What does it take to lead in a changing industry? In this episode of Distinguished, Dean Arun Upneja speaks with Jeff Gates , Chief Operating Officer of the Columbus Hospitality Group (CHG) , about the lessons that his many years in restaurants have taught him about leadership, resilience, and the power of people. From his first job at the dish table to overseeing some of Boston’s most celebrated restaurants, Jeff shares how humility, empathy, and consistency have shaped his philosophy: hospitality is a mirror of what you give, reflecting back at you. Listen to this podcast for an exploration of how leaders can balance technology and human touch, foster purpose-driven teams, and find meaning in everyday service. As the industry adapts to new expectations and tools such as AI, Jeff reminds us that hospitality’s greatest strength has always been, and will always be, its humanity. 🎧 Topics Include: Why every leader should start “from the bottom up” How AI and innovation can support, not replace, hospitality Lessons in mentorship and creating a culture of care The story behind CHG's newest concept, Gary’s Pizza And what makes great hospitality timeless Email us at shadean@bu.edu The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja , Dean Producer: Mara Littman , Executive Director of Strategic Operations and Corporate Relations Research and Content Creation: Lan Lu Marketing: Anne Dawson Editing: Isabella Laikin and James Leon Music: “Airport Lounge" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 4.0 License http://creativecommons.org/licenses/by/4.0

March 27, 2026Episode 641 min

Putting Philoxenia into Practice with Demetri Tsolakis, CEO of Xenia Greek Hospitality

Demetri Tsolakis, CEO of Xenia Greek Hospitality , reflected on a powerful, yet often forgotten idea: hospitality is not a transaction, but a human obligation. Drawing from the ancient Greek philosophy of philoxenia, Tsolakis described hospitality as the act of turning a stranger into a friend, an approach that shapes every decision across his restaurants. The discussion also explored how this philosophy extends behind the scenes. Tsolakis shared his people-first approach to leadership, emphasizing personality over résumés, storytelling over scripts, and empowerment over micromanagement. By investing in education, trust, and creative freedom, he enables teams to act with ownership and authenticity. As the interview made clear, hospitality done right is not only about speed, rules or efficiency; it is about emotion, connection, and care. In an increasingly transactional world, Tsolakis’s perspective offers a compelling reminder that the most memorable experiences begin with how people are made to feel. Email us at shadean@bu.edu The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja , Dean Producer: Mara Littman , Executive Director of Strategic Operations and Corporate Relations Research and Content Creation: Lan Lu Marketing: Anne Dawson Editing: Isabella Laikin and James Leon Music: “Airport Lounge" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 4.0 License http://creativecommons.org/licenses/by/4.0

January 5, 2026Episode 537 min

The Cycles Are the Opportunity: Ian Livingstone on Crises, Capital, and Long-Game Real Estate

What do you do when the real estate market collapses? If you’re Ian Livingstone, you buy. In this episode of Distinguished, Dean Arun Upneja speaks with Ian Livingstone , the co-founder of London & Regional Properties , one of the UK’s largest private real estate groups, about what it really takes to build a £12 billion global empire, through booms, crashes, and everything in between. Livingstone shares how he went from running 170 optician stores to reshaping urban skylines; why crisis moments create once-in-a-generation opportunities; and how he’s built cities like Panama Pacifico, where 20,000+ homes, schools, and commercial districts grew from a single idea and decades of patience. A candid, behind-the-curtain conversation on timing, conviction, distressed assets, hospitality real estate, and why the future of leisure and experience-driven travel still holds unmatched potential, even in the age of AI. Email us at shadean@bu.edu The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja , Dean Producer: Mara Littman , Executive Director of Strategic Operations and Corporate Relations Research and Content Creation: Lan Lu Marketing: Anne Dawson Editing: Isabella Laikin and James Leon Music: “Airport Lounge" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 4.0 License http://creativecommons.org/licenses/by/4.0

November 21, 2025Episode 448 min

The Heart of Hospitality: Bashar Wali on Emotion, Belonging, and What AI Can’t Replace

Most leaders talk about transforming hospitality. Bashar Wali actually walked away from a $150 million hotel portfolio to do it. The founder of This Assembly , Wali is building a new kind of hospitality ecosystem, one centered on emotion, belonging, and human connection rather than automation and efficiency. In this episode, Dean Arun Upneja speaks with Wali about why the future of hospitality isn’t just digital, but deeply human. From challenging the idea that loyalty can be bought with points to exploring how AI should enhance emotional intelligence, Wali urges leaders to rethink what makes hotels truly memorable. A celebrated thought leader and frequent speaker at BU SHA, Wali is known for his powerful TED Talk on why “ humanity matters more than material luxuries ” and for his keynote at the 2024 BU Hospitality Leadership Summit . With more than 20 years of leadership experience at companies like Wyndham International, Starwood, and Provenance Hotels, he continues to inspire the industry with his conviction that hospitality isn’t a transaction; it’s a feeling. And in an AI-driven world, that feeling may be the most valuable asset of all. Email us at shadean@bu.edu The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja , Dean Producer: Mara Littman , Executive Director of Strategic Operations and Corporate Relations Research and Content Creation: Lan Lu Marketing: Anne Dawson Editing: Isabella Laikin and James Leon Music: “Airport Lounge" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 4.0 License http://creativecommons.org/licenses/by/4.0

October 6, 2025Episode 349 min

The Four-Pillar Framework for Talent Management in Hospitality: Sarah Diehl on Culture, Values & Leadership

When Sarah Diehl’s corporate HR role was eliminated, she called it “the best thing that could have happened.” Out of that setback came Empowered Hospitality, a consulting firm dedicated to helping restaurants and hotels build resilient, people-first teams. In this conversation with Dean Arun Upneja, Sarah shares her four-pillar framework for talent management and explains why culture, onboarding, and employee experience are the true engines of success, whether you’re leading a small neighborhood restaurant or a billion-dollar resort. Her insights remind us that in hospitality, strategy isn’t just about operations or service standards, it’s about how you lead, how you listen, and how you create workplaces where people want to stay and grow. Email us at shadean@bu.edu The “Distinguished” podcast is produced by Boston University School of Hospitality Administration. Host: Arun Upneja , Dean Producer: Mara Littman , Executive Director of Strategic Operations and Corporate Relations Research and Content Creation: Lan Lu Marketing: Anne Dawson Editing: Isabella Laikin and James Leon Music: “Airport Lounge" Kevin MacLeod (incompetech.com) Licensed under Creative Commons: By Attribution 4.0 License http://creativecommons.org/licenses/by/4.0