Data Driven Leadership

Hosted by Resultant

Technology Business

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Aug 2026

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About the show

The power of Data is undeniable. And unharnessed - it's nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what's possible. Helping communities and people thrive. This is Data Driven Leadership a show brought to you by Resultant.

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60 recent

August 5, 202635 min

Growing Beyond Technical Expertise as a Data Leader with Capital One's Senior Director of Data Engineering

Technical expertise can only take you so far. At some point, career growth depends on earning trust, asking better questions, and learning how to see beyond your own area of expertise. In this episode, Jess Carter sits down with Colleen Tartow , Senior Director of Enterprise Data Engineering at Capital One. After starting her career as an astrophysicist, Colleen moved into enterprise data engineering. She shares what that transition taught her about leadership, trust, and making better decisions. Jess and Colleen also discuss what it means to be truly data-driven and why the best leaders are willing to change their minds when the evidence points in a new direction. In this episode, you'll learn: How to balance confidence in your expertise with humility When to go deep into technical details and when to focus on the bigger picture How evidence should shape strategy instead of simply validating it Things to listen for: (00:00) Introduction to the episode with Colleen Tartow (04:00) How astrophysics mirrors modern data engineering (11:25) Building trust quickly in new companies and industries (14:54) Why listening is a critical leadership skill (17:34) The transition from IC to leadership roles (27:34) How to tell if a company is truly data-driven or not Colleen's LinkedIn: https://www.linkedin.com/in/colleen-tartow-phd/

July 1, 202635 min

What It Actually Takes to Make Your Organization AI-Ready

Every AI hallucination, every bad output, and every broken dashboard traces back to the same root cause. Your data was never ready in the first place. In this episode, Jess Carter sits down with Mark Marshalek to talk about why data governance is having a major comeback in the age of AI. Drawing on his leadership experience at Farmers Insurance and his work as a Senior Lecturer at The Ohio State University, Mark explains how governance, curiosity, and flexibility can help teams experiment with AI responsibly. He also shares why stronger data discipline is essential for AI readiness. In this episode, you'll learn: Why data discipline matters for AI adoption How leaders can make governance feel practical instead of bureaucratic Why curiosity and flexibility are critical skills for the future of work Things to listen for: (00:33) Introduction to the episode with Mark Marshalek (02:48) Why data governance is becoming more important (06:29) Connecting governance to business value (15:54) How leaders can encourage teams to use AI (27:00) AI adoption in highly regulated industries (30:28) Mark's advice for the next generation of workers Mark's LinkedIn: https://www.linkedin.com/in/mark-marshalek-11543721/

June 3, 202630 min

How Southwest Airlines Built an AI Literacy Program That Drives Real Adoption

In this episode, Jess Carter sits down with Nicola Smith , senior AI advisor at Southwest Airlines, to explore how organizations can operationalize AI strategically and build a workforce ready for the future. Nicola shares her insights on AI literacy, human-centered design, and creating a mindset of abundance that empowers employees rather than creating fear. In this episode, you'll learn: How to develop an enterprise AI strategy that works across departments The importance of building AI literacy programs How AI can enhance creativity, innovation, and decision-making Things to listen for: (00:00) Introduction to the episode with Nicola Smith (04:44) Building enterprise and departmental AI strategies (07:30) Bottom-up innovation and employee-driven AI use cases (09:51) Adoption through AI literacy programs (13:24) Combating fear and cultivating a mindset of abundance (22:22) Storytelling and transparency in AI-driven organizations (27:49) Future AI initiatives and emerging technologies Nicola's LinkedIn: https://www.linkedin.com/in/nicolasmith22/

May 6, 202617 min

Why AI Literacy Is Critical for Today's Business Leaders

How can business and IT leaders align on AI and make smarter decisions together? Jess Carter reflects on conversations with business, IT, and data leaders across industries, sharing common themes she has observed around AI adoption. She discusses the disconnect between technical teams and business stakeholders, and offers practical advice on how to bridge that gap, build confidence with AI, and focus on real business value. In this episode, you'll learn: How data leaders can better connect AI initiatives to business outcomes Why developing hands-on experience with AI tools is critical How business leaders can experiment with AI while managing risk and cost Things to listen for: (00:00) Introduction to the episode (02:16) The two types of IT and data leaders approaching AI (06:25) Prompt engineering and AI experimentation (09:20) Managing data security and tool limitations (14:06) Why AI adoption looks different for every organization Jess's LinkedIn: https://www.linkedin.com/in/jessicaccarter/ Not sure if your AI efforts are actually paying off? Take this free quiz and find out where your business stands: https://info.resultant.com/ai-value-scorecard

April 8, 2026Episode 9339 min

Can Certain Personality Traits Undermine Leadership? Understanding the Dark Triad with Ernest O'Boyle

When times get tough, we rely on leaders to make the hard decisions. That's why their character is so critical—it can make or break a team, a company, or even an entire organization. In this episode, Jess Carter sits down with Ernest O'Boyle to explore the "dark triad" of leadership and how these toxic traits can quietly sabotage a workplace. Professor Ernest shares his research on how these traits often go unchecked, leading to manipulation and a toxic culture. They discuss how leaders with dark triad traits can distort data, influencing outcomes and undermining trust in data-driven decisions. In this episode, you'll learn: How toxic leadership traits impact team performance The effects of narcissism and Machiavellianism in leadership dynamics How to build and maintain a positive workplace culture despite challenging behaviors Things to listen for: (00:00) Introduction to the episode with Ernest O'Boyle (02:00) The dark triad traits in leadership (06:45) How narcissism and psychopathy show up in the workplace (10:25) Leadership in high-pressure environments (14:10) Managing manipulative behaviors in teams (18:00) How organizational culture shapes leadership behavior (22:15) Ethical dilemmas in decision-making (27:30) Can toxic leadership traits be reformed? Ernest's LinkedIn: https://www.linkedin.com/in/ernest-o-boyle-4547a729/

March 25, 2026Episode 9227 min

How Hungryroot Built Data Ownership and Its Impact on AI with Ben Ganzfried

AI can make decisions fast. But weak data foundations still slow everything down. In this episode, Jess Carter sits down with Senior Director of Data Platform & Governance at Hungryroot Ben Ganzfried to discuss what it takes to build trust in data as companies grow. At Hungryroot, data does more than support reporting. It informs recommendations, recipes, and inventory decisions. Ben shares lessons on building data foundations that help teams move faster with more confidence. He explains why governance should reinforce accountability, not create friction, and why unclear ownership becomes a bigger risk when more decisions depend on data. In this episode, you'll learn: Why data governance is crucial for business growth Best practices for managing data security and accessibility How to foster a data-driven culture within your organization Things to listen for: (00:00) Introduction to the episode with Ben Ganzfried (02:41) How Hungryroot uses data to personalize the customer experience (08:39) Making faster decisions through better governance (14:15) The rise of data and AI leadership roles (19:23) Why ambiguity becomes a risk as systems scale (23:38) Curiosity as part of data-driven leadership Ben's LinkedIn: http://linkedin.com/in/ben-ganzfried-1a5a8620a/?skipRedirect=true Links from the episode - https://www.cdomagazine.tech/opinion-analysis/lessons-in-ambiguity-data-ai-and-the-limits-of-informal-coordination https://benganzfried.com/f/the-nature-of-data-the-foundation-we-forgot-and-why-it-matters https://benganzfried.com/f/the-year-the-margin-for-error-disappeared https://www.cdomagazine.tech/opinion-analysis/lessons-in-ambiguity-data-ai-and-the-limits-of-informal-coordination

March 11, 2026Episode 9136 min

Former FBI Executive on Leading Through Crisis with Incomplete Data

Some moments define the kind of leader you are. When the stakes are high and the data is incomplete, your character becomes the strategy. In this episode, former FBI agent Herbert Stapleton joins Jess Carter to explore the role of integrity, decision-making, and leadership in high-stakes environments. Drawing from his two decades of experience in federal law enforcement, Herb shares his insights on how character and effective leadership are essential when the stakes are life and death. He discusses the importance of honesty, accountability, and the challenges of making tough decisions with incomplete information. In this episode, you'll learn: How to lead with integrity under intense pressure The importance of humility and confidence in leadership Ways to foster trust and loyalty within your team during crises Things to listen for: (00:00) Introduction to the episode with Herbert Stapleton (02:20) Herb's journey from law school to the FBI (06:34) Leadership development in the FBI (10:03) Decision-making with incomplete information (14:32) How to deal with crises in corporate settings (17:35) Prioritizing wellness in your team (22:21) Developing character in the age of AI (28:33) Can integrity be taught? Herb's LinkedIn: https://www.linkedin.com/in/herb-stapleton-b94a19126/ https://www.dinsmore.com/

February 25, 2026Episode 9029 min

Are You Leading AI or Letting It Lead You?

Many organizations are adopting AI tools at record speed. Few are stepping back to ask whether they are meaningfully transforming how work gets done. In this episode of Data-Driven Leadership, Jess Carter sits down with Sindhu Venkata , Vice President of Technical Delivery at Resultant , to discuss what intentional AI leadership looks like. Sindhu introduces the idea of the "AI speed trap" — the cycle of moving faster, producing more, and slowly eroding quality, trust, and critical thinking along the way. She explains why AI failure is rarely a technology problem; it's a leadership problem. This episode is especially relevant for executives, data leaders, and operators navigating AI adoption across their teams. In this episode, you'll learn: The difference between operational AI and transformational AI Why the AI speed trap creates fatigue and poor outputs How leaders can adopt AI without losing critical thinking Things to listen for: (00:00) Introduction to the episode with Sindhu Venkata (08:02) The AI speed trap and work slop (17:57) AI licenses vs. transformational strategy (23:57) Trust erosion and AI hallucinations (27:55) Leading AI adoption with intention Sindhu's LinkedIn: https://www.linkedin.com/in/sindhuvenkata/

February 11, 2026Episode 8937 min

How to Be a Master Negotiator and Lead with Confidence

Data can point to the right answer, but negotiation determines whether it happens. In this episode of Data Driven Leadership, Jess Carter sits down with Charlotte Westerhaus-Renfrow , Clinical Associate Professor of Business Law and Management at the Kelley School of Business at Indiana University . They discuss why negotiation is a core leadership skill that transforms the way you approach tough conversations. Charlotte explains why effective leaders do not rely on one negotiation style. They prepare, assess the moment, and pivot when the strategy no longer serves the goal. This episode is especially relevant for leaders navigating complex tradeoffs, limited options, or tense conversations where outcomes and relationships both matter. In this episode, you'll learn: How to recognize the negotiation style that works best for you Strategies for building and maintaining strong professional relationships The importance of mentorship in leadership development Things to listen for: (00:00) Introduction to the episode with Charlotte Westerhaus-Renfrow (09:08) How to select a mentor (11:52) Negotiation styles and strategies (23:19) When you're overwhelmed, do this (26:28) Know your alternatives in a negotiation (28:24) Leveraging AI for better communication (31:56) Building and maintaining professional relationships Charlotte's LinkedIn: https://www.linkedin.com/in/charlottewesterhaus/ Self-assessment: https://hubs.ly/Q042Ty6d0

January 28, 2026Episode 8813 min

Hands-on Leadership: Closing Process Gaps and Iterating AI Strategy

How can leaders make better data-driven decisions? Jess Carter shares some of her recent reflections on leadership, from improving workflows within the organization to navigating AI. She talks about how leaders can stay hands-on, spot problems before they turn into bigger issues that impact the business, and earn their team's trust. In this episode, you'll learn: The questions leaders need to ask to identify problems in the organization Tips for democratizing decision-making How a personal philosophy around AI leads to more confident decisions Things to listen for: (00:00) Introduction to the episode (01:05) A methodology for spotting problems you might otherwise miss (04:40) Showing up and building trust with your team (06:26) Democratizing problem-solving (08:23) How to start figuring out your AI philosophy Jess's LinkedIn: https://www.linkedin.com/in/jessicaccarter/