
Stop Guessing. Start Growing With Data and AI
Your CPG brand is collecting more data than ever. But are you using the right information to actually grow your business? In this episode of CPG Insiders, Dr. Mark Young and Justin Girouard welcome Tim Shea, Founder & CEO of Latticework Insights , to reveal why so many CPG and DTC brands are sitting on untapped growth opportunities hidden inside their own data. With 25 years of experience in data science and retail, Tim explains what separates good brands from elite brands, why tracking the wrong KPIs can derail your strategy, and how AI is making advanced analytics faster and more accessible than ever. One of the biggest opportunities? Customer retention. Tim shares a real-world example of how identifying one overlooked customer behavior revealed a potential $500,000 revenue opportunity. In this episode, you'll discover: Why collecting more data doesn't necessarily lead to better decisions The biggest mistakes CPG brands make when measuring performance How siloed teams and conflicting KPIs prevent growth Why customer lifetime value (LTV) and acquisition costs (CAC) matter How AI can uncover opportunities traditional reporting misses The SMART framework for evaluating customer behavior Why identifying one high-leverage metric can transform a brand's strategy How smaller and emerging CPG brands can start using AI and analytics today You don't need more dashboards. You need better insights, clearer priorities, and a team that's aligned around what drives growth. About our guest: Meet Our Guest: Tim Shea Tim Shea is the Founder & CEO of Latticework Insights, a data science agency helping retail, CPG, and DTC brands turn complex data into actionable business intelligence. With 25 years of experience spanning retail, consumer products, apparel, luxury, and technology, Tim works with brands to improve customer retention, understand profitability, identify growth opportunities, and build stronger data-driven organizations. Learn more about Tim and Latticework Insights at https://www.latticeworkinsights.com/ Episode chapters: 00:00 – The AI revolution and what it means for business 04:25 – Meet Tim Shea, Founder & CEO of Latticework Insights 07:51 – Why data and team alignment matter 11:29 – The hidden costs of fragmented data 14:01 – What separates good brands from elite brands 19:59 – The customer retention opportunity brands overlook 23:22 – How AI is accelerating business analytics 28:36 – Should businesses be afraid of AI? 33:11 – What your P&L isn't telling you 37:24 – How smaller CPG brands can get started 40:04 – Working with Latticework Insights 44:31 – Tim's practical advice for getting started with AI Subscribe to CPG Insiders for more conversations on brand growth, CPG marketing, retail strategy, consumer behavior, and scaling your business. #CPGInsiders #CPGMarketing #CPGBrands #DataAnalytics #ArtificialIntelligence #BrandGrowth #CustomerRetention #DTCBrands #ConsumerPackagedGoods #BusinessGrowth











