Courageous Conflict

Hosted by Dr. Donna Marino

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About the show

Welcome to Courageous Conflict, hosted by Dr. Donna Marino, a family-run business specialist. Join us to nurture a "Dream Team" mindset, ensuring seamless succession, scalability, and new leadership. Gain expert insights and practical tips for harmonious, thriving family enterprises. Your journey starts now!

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42 min

The Nguyen Family's Journey of Resilience and Success in Business with Tam Nguyen

Join us on a remarkable journey as we listen to the story of Tam Nguyen and the indomitable spirit that led his family from war-torn Vietnam to the foundation of Advance Beauty College in the United States. Tam's parents' incredible saga of escape, separation, and reunion underpins the very values that have turned their beauty education business into an institution that's cultivated over 50,000 professionals. Their story isn't just one of survival, but of forging a lasting legacy through courage, sacrifice, and an unwavering commitment to family and community.In this conversation, we explore the nuances of maintaining harmony between family ties and the demands of running a business. I open up about the essential role of trust within the family unit, which naturally spills over into community relationships, fostering a powerful network of support and local engagement. We discuss how leading with heart and intellect can amplify a business's success and how being part of affinity groups can mitigate the isolation that often comes with entrepreneurship. The talk also navigates the delicate process of passing the torch to the next generation, underscoring the importance of a solid support system during these pivotal transitions.Wrapping up our discussion, we reflect on the intricate dynamics at play within family-operated ventures, drawing insights from the growth of a nail salon training program to a comprehensive beauty and wellness education powerhouse. We examine the personal connections fostered in the beauty industry and the unique position of beauty professionals in the lives of their clients. Finally, we extend our heartfelt gratitude to you, our listeners, for joining the conversation. Your feedback and engagement are the lifeblood of our show, and I personally invite you to reach out with your thoughts, questions, and stories. Your interaction enriches our community and fuels our dedication to bringing you inspiring content.Highlight Time Stamps:(04:18 - 05:32) From Trauma to Success(10:36 - 12:55) Family-Oriented Philanthropic Business Owners(17:13 - 18:13) Family Business and Community Impact(23:03 - 24:19) Succession Planning in Family Businesses(31:19 - 32:47) Challenges of Family Businesses(33:45 - 35:20) Global Expansion of Premier Beauty Training(37:06 - 38:08) The Visual and Personal Beauty IndustryConnect with Tam Nguyen:LinkedInLearn more about Advance Beauty College:https://www.advancebeautycollege.edu/Tam Nguyen’s Bio:My life starts and ends with my FAMILY as a father of three and husband to Christine since 2006. Together, we aspire to live the HEALTHIEST & HAPPIEST life with empathy and compassion while making a positive IMPACT for our beloved commUNITY where we live, work & play. Tam Nguyen has 30 years of experience as a business, community, education and philanthropic leader. Nguyen is the second generation family business owner of Advance Beauty College graduating over 50,000 beauty professionals over its 37 year history. The nation's premier nail-salon training program headquartered in Orange County's Little Saigon ranks among the largest in the U.S. Advance Beauty College is an industry leader having launched in 2020 a hybrid online learning option setting the bar as an industry pioneer. Nguyen also served two terms on the prestigious national board of directors for the American Association of Cosmetology Schools from 2010-2016. Additionally, Nguyen is the past chairman and CEO of the Vietnamese American Chamber of Commerce of Orange County (2009-2013) and founding chair of the Small Business Diversity Network (SBDN). He has taught business management at Cal State Fullerton (CSUF) as a faculty member since 2016 with an emphasis on Family Business Dynamics. Nguyen is very active in the community serving in leadership roles for numerous public agencies and nonprofits such as the Orange County Transportation Authority, where he serves as its 2024 chair. He serves as chair of the Cal State Fullerton (CSUF) Philanthropic Foundation Board of Governors and as a board member of the Orange County United Way (Past Vice Chair), the Garden Grove Community Foundation (Past President), MemorialCare's Orange Coast Medical Center (Fountain Valley) and MemorialCare’s Saddleback Medical Center (Laguna Hills) and Genesis Bank (Newport Beach). Nguyen also is cofounder of Nailing It For America that provided $30 million dollars worth of personal protective equipment and over 85,000 restaurant meals to healthcare workers and vulnerable seniors during the height of the COVID-19 pandemic. Tam was born in Vietnam, arrived to the United States at the age of one and raised in both Los Angeles County (Walnut) and Orange County (Westminster). He graduated from UC Irvine (1995), AUC (2000) and CSUF (2005) and holds both MD and MBA degrees. The role Nguyen enjoys the most, along with his wife Christine, is being parents to their three children. Their family symbols are 5NH (Five Nguyening Hearts) and CT3 (Compassion & Trust which is also the first letter of their names) Connect with Dr. Donna:LinkedIn | https://www.drdonnamarino.com/Learn more about Dr. Donna’s Executive Coaching:Get your copy of Dr. Donna’s book, Unleash the Wise Leader in You! on Amazon.Learn more about Leadership & Team Trainings for Family BusinessesFind out if our Women’s Leadership Group is right for you.Podcast Category:Business: ManagementBusiness: CareersPodcast Artist Name:Dr. Donna MarinoShow Email:podcast@drdonnamarino.comShow Website URL:https://www.drdonnamarino.com/

53 min

Strategic Leadership and Branding in Family Firms with Meghan Lynch

Unlock the secrets to successful leadership transitions in family businesses with insights from our guest Megan Lynch, CEO of Six Point Strategy. Discover the importance of strategic succession planning, stewardship, and the delicate balance of preserving legacy while embracing new leadership. Megan shares her unique journey from a non-family business background to becoming a trusted advisor, highlighting the universal challenges of maintaining trust and honoring legacy within any business context.Join us as we explore the emotional depth of branding for family businesses. Branding goes beyond mere logos; it embodies a company's reputation and the experiences it offers. Learn how effective communication and listening are crucial in navigating branding changes, especially when it involves a cherished family legacy. Through captivating storytelling, we address the fears and resistance that accompany rebranding, emphasizing how to create a space where these concerns can be respected and addressed.Explore the potential of visionary branding to bridge generational gaps in family businesses. By engaging multiple generations in branding discussions, families can create a brand that is not only adaptable and inclusive but also energizes and inspires all stakeholders. We introduce tools like generational brand assessments to unlock the true potential of family brands, ensuring they thrive across generations. This episode is essential listening for anyone interested in the dynamic world of family enterprises and the power of strategic branding.Connect with Meghan Lynch:Connect with Meghan on LinkedInLearn more about her work at Six-Point Strategy:Our TeamGet a free generational brand assessment:Six-Point StrategyMeghan’s Bio: Meghan Lynch is the CEO of Six-Point Strategy, which helps generational family businesses turn their reputation into a strategic asset. She also co-hosts Building Unbreakable Brands, a podcast on generational leadership, with her 9-year-old son, Henry.Connect with Dr. Donna:LinkedIn | https://www.drdonnamarino.com/Learn more about Dr. Donna’s Executive Coaching:Get your copy of Dr. Donna’s book, Unleash the Wise Leader in You! on Amazon.Learn more about Leadership & Team Trainings for Family BusinessesFind out if our Women’s Leadership Group is right for you.Podcast Category:Business: ManagementBusiness: CareersPodcast Artist Name: Dr. Donna MarinoShow Email: admin@drdonnamarino.comShow Website URL: https://www.drdonnamarino.com/

36 min

From NFL Player to Financial Advisor: Brent Novoselsky's Journey of Values, Finance, and Football

Join me as I sit down with Brent Novoselsky, a former NFL player who has transformed his career into behavioral finance advising. Brent shares how the discipline, preparation, resilience, and teamwork from his football days seamlessly transitioned into his new role, helping clients make financial decisions that reflect their core values. We discuss his personal journey from growing up in a middle-class Jewish family in Skokie, learning from his father's career choices, to pursuing a path with no ceilings. Listen in as Brent and I explore the complexities of transitioning from one life stage to another, particularly the shift from being a professional athlete to a career in financial advising. We emphasize the importance of maintaining consistency in diet and exercise, nurturing personal relationships, and the significance of preparation in both life and financial planning. Brent provides key financial advice on understanding tools like 401(k)s, the importance of insurance, and managing newfound wealth wisely, especially for athletes. Our conversation focuses on identifying personal values to make informed financial decisions and avoid common pitfalls.Throughout this episode, we highlight the importance of community, personal connections, and support during challenging times. I invite listeners to engage actively with the podcast, connect directly, and be part of a larger conversation centered around courageous conflict and shared experiences.Connect with Brent Novoselsky:Connect with Brent on LinkedInLearn more about the Alera Group:https://aleragroup.com/profile/brent-novoselsky-chfcr-bfatm-cpfa Brent’s Bio: After seven seasons in the NFL as a tight end—first with the Chicago Bears as an undrafted free agent in 1988, then with the Minnesota Vikings from 1989 to 1994—Brent Novoselsky transitioned from the field to financial services. The values he carried from football—discipline, preparation, resilience, and teamwork—have shaped his approach to advising clients for over 30 years.Today, he specializes in life insurance, disability coverage, long-term care, 401(k) plans for companies, Keyman and buy-sell agreements, and C-suite, value-based financial planning. But tools are just tools—what really matters is how and why you use them. Brent is a behavioral finance advisor, which means he starts with your values before diving into your numbers. He helps individuals and organizations make financial decisions that reflect who they are and what they stand for.He’s proud to serve clients across the country who are looking for more than just financial advice—they're looking for a trusted partner.Connect with Dr. Donna:LinkedIn | https://www.drdonnamarino.com/Learn more about Dr. Donna’s Executive Coaching:Get your copy of Dr. Donna’s book, Unleash the Wise Leader in You! on Amazon.Learn more about Leadership & Team Trainings for Family BusinessesFind out if our Women’s Leadership Group is right for you.Podcast Category:Business: ManagementBusiness: CareersPodcast Artist Name: Dr. Donna MarinoShow Email: admin@drdonnamarino.comShow Website URL: https://www.drdonnamarino.com/

37 min

Overcoming Personal Battles to Revitalize a Century-Old Legacy with Adam Hill

Growing up in a family business with roots stretching back a century, Adam Hill never imagined the weight of legacy would be so entwined with personal struggle. His battle with alcoholism and an anxiety disorder not only shaped him but also transformed his approach to leadership. Discover how Adam harnessed his recovery journey to rejuvenate his family business during a challenging era marked by declining profitability and the impact of the COVID-19 pandemic. Through embracing community support and implementing the Entrepreneurial Operating System (EOS), Adam not only revitalized his company but has now dedicated himself to guiding other family businesses towards similar success.Family businesses come with their own unique set of challenges, especially when addiction and mental health issues lurk beneath the surface. Adam candidly shares the dangers of nepotism and enabling behaviors, emphasizing the necessity of courageous conflict and accountability to dismantle artificial harmony. The conversation also navigates the intricate communication dynamics within multi-generational organizations and the risks of treating core values as sacrosanct traditions that hinder progress. By rethinking legacy and focusing on forward-looking goals, family businesses can adapt and thrive in ever-changing environments.Implementing the Entrepreneurial Operating System was a game-changer for Adam's family business, propelling its growth by 50%. Through his personal story, he illustrates the benefits of EOS, particularly in streamlining decision-making and fostering a unified vision among family members. The importance of separating family, ownership, and business components is emphasized, along with the power of collaboration in achieving healthier operations. In a lively exchange with Dr. Donna, the episode invites listeners to partake in this rich dialogue and encourages them to reach out with thoughts and questions, continuing the conversation beyond the episode.Connect with Adam Hill:Connect with Adam on LinkedInLearn more about EOS:https://www.eosworldwide.com/adam-hill Learn more about Fearless Family Business:https://podcasts.apple.com/us/podcast/fearless-family-business/id1654008950 Adam’s Bio: Adam Hill is a Professional EOS Implementer, family business visionary, international keynote and TEDx speaker, bestselling author, and host of the Fearless Family Business Podcast. As CEO of a century-old, fourth-generation family business, Adam has successfully guided his family’s company through generational transition and significant economic and cultural change, to become an aligned, sustainable, nine figure business. Managing generational transition can be one of the biggest challenges that a family business faces. It goes beyond the transfer of wealth. Families must also prepare the next generation, uphold evolving values, plan for sustainable growth, align stakeholders, and manage communication effectively. Not to mention the most critical element of all - preserving the family connectedness and love that transcends any business. It’s a process with a lot of moving parts, where systems, structure, and communication can be the difference between success and dissolution. Adam grew up in the family business and has spent more than two decades working in and leading the company providing a deep understanding and expertise in managing complex family business dynamics. He has a bachelor's degree in Psychology from the University of California, Santa Barbara, and an MBA from the University of Massachusetts. As a coach and advisor, Adam has a rich history of taking his own lessons and triumphs and applying them to coaching and mentorship. After transforming his life and becoming an elite world championship qualifying triathlete, he coached dozens of triathletes to cross their first Ironman triathlons. Today, as a Professional EOS implementer and family business visionary, he helps entrepreneurs and leadership teams get more of what they want from their business through the Entrepreneurial Operating System. Adam leverages his platform as an international keynote speaker to do more than just entertain audiences. He provides actionable strategies that address the pivotal challenges of leading a family business into the future. When he is not coaching, speaking, or hosting his podcast, chances are he’s “entertaining” people with dad jokes. Whether or not he's successful with that, you can be the judge.Connect with Dr. Donna:LinkedIn | https://www.drdonnamarino.com/Learn more about Dr. Donna’s Executive Coaching:Get your copy of Dr. Donna’s book, Unleash the Wise Leader in You! on Amazon.Learn more about Leadership & Team Trainings for Family BusinessesFind out if our Women’s Leadership Group is right for you.Podcast Category:Business: ManagementBusiness: CareersPodcast Artist Name: Dr. Donna MarinoShow Email: admin@drdonnamarino.comShow Website URL: https://www.drdonnamarino.com/

58 min

Thriving Amidst Family Business Challenges with Ryan Gracyalny

Join us for an insightful exploration into the dynamics of family-run businesses with our special guest, Ryan Gracyalny, Director of Training and Development for the UTEC Group. Ryan brings a wealth of experience from growing up in a second-generation metal fabrication enterprise. His unique journey, from doing grunt work as a child to returning as a professional to transform the company culture, offers valuable lessons on resolving conflicts and enhancing team dynamics. Together, we unpack the balance between maintaining family relationships and fostering a thriving business environment, all while preserving cherished family legacies.Listen in as we tackle the unspoken challenges and complex changes within family businesses. Ryan and I discuss the tendency to avoid conflict and how this can lead to dysfunctional environments. By addressing the root causes of these issues and not just the symptoms, we share how businesses can move beyond surface-level solutions. Our conversation highlights the importance of understanding clients' true needs and asking the right questions to uncover deeper issues. This journey is not just about transformation but about embracing uncomfortable truths and navigating through long-standing hostilities to bring about genuine change.Finally, we focus on unlocking the potential within family businesses by moving beyond mere awareness to implementing actionable strategies. Understanding individual and team strengths can lead to more harmonious work environments, and we explore how acknowledging actual traits over established roles can transform dynamics. Ryan shares personal stories of transformation and emphasizes the necessity of engaging in conflict early and often. By fostering a foundation of trust and psychological safety, family businesses can cultivate open communication, leading to surprising positive outcomes. Tune in to discover how embracing conflict with courage can ultimately strengthen both family and business bonds.Connect with Ryan Gracyalny:Connect with Ryan on LinkedInLearn more about Connecting the Dots:https://shows.podcastle.ai/connecting-the-dots-I2SPL3kp Learn more about The Utech Group:https://utechod.com/ Ryan’s Bio: Ryan Gracyalny is the Director of Training & Development for The Utech Group, a second generation family business based in De Pere, Wisconsin focused on helping family-centric companies thrive in transition. Ryan's passion and focus lies in creating meaningful growth and breaking down the barriers between people - especially through the lens of personality work. Beginning his leadership path as a inner city social sciences teacher, Ryan shifted his course to continue pursuing his purpose to have the greatest possible impact on people. He rejoined his family’s manufacturing business, finding a niche in organizational development, and working with every level of leadership to create engagement and movement within the company. After joining The Utech Group in late 2015, Ryan leveraged his experience to work with organizations across the country to improve their culture, leadership development, and team development. A creative thinker and problem-solver, Ryan collaborates with organizational leaders to create customized, high-impact training and team development experiences that truly move the needle. These sessions equip people with cutting-edge tools to improve relationships, optimize their teams, and develop the change resiliency leaders need to thrive in the modern business world. He’s driven to help people think differently about themselves, each other, and their work, while providing innovative tools and insights into how they can improve their workplace culture and productivity. Ryan loves spending time with his wife (Nicole) and their two children (Weston and Navy), writing, recording and playing music and mowing the lawn on a Saturday morning.Connect with Dr. Donna:LinkedIn | https://www.drdonnamarino.com/Learn more about Dr. Donna’s Executive Coaching:Get your copy of Dr. Donna’s book, Unleash the Wise Leader in You! on Amazon.Learn more about Leadership & Team Trainings for Family BusinessesFind out if our Women’s Leadership Group is right for you.Podcast Category:Business: ManagementBusiness: CareersPodcast Artist Name: Dr. Donna MarinoShow Email: admin@drdonnamarino.comShow Website URL: https://www.drdonnamarino.com/

55 min

Navigating Family Business Succession: Insights and Strategies with Christy Maxfield

Join me as I explore the multifaceted world of family-run enterprises alongside my insightful guest, Christy Maxfield, founder of Purpose First Advisors. Christy shares her unique perspective, shaped by her upbringing in a family business, and how it has informed her career in succession and exit planning. Together, we unpack the challenges of balancing personal and business life, and the complex dynamics inherent in family businesses. Christy's passion for generational wealth building, especially for women and entrepreneurs of color, shines through as she provides invaluable insights on achieving freedom and profitability for business owners.Listen in as we tackle the often emotional and challenging process of family business succession planning. We discuss the critical importance of having open and honest conversations to prevent future conflicts and misunderstandings. Through personal anecdotes, we highlight how the lack of communication can strain relationships and stress the next generation. By acknowledging individual strengths and fostering transparent dialogue, families can create succession plans that honor each member's contributions while aligning with the family's values. This conversation offers practical advice for families seeking a harmonious transition in their business legacy.Finally, we reflect on the identity challenges that arise when family businesses change hands or dissolve. Christy and I discuss the significance of early succession planning, aligning talents with business needs, and the emotional hurdles of stepping back from a business. We emphasize the need for strategic planning, flexibility, and finding purpose beyond work to ensure a fulfilling transition into a less work-centric lifestyle. With Christy's expertise, this episode provides a comprehensive understanding of how to navigate the complexities of family business succession successfully.Connect with Christy Maxfield:Connect with Christy on LinkedInLearn more about Purpose First Advisors:https://www.purposefirstadvisors.com/ Christy’s Bio: Christy is the founder of Purpose First Advisors, a firm that specializes in helping business owners enjoy the highest possible income, wealth and freedom from their businesses. Christy advises business owners who want to deeply understand their business, optimize its performance, and position it to be profitable and transferrable. She believes profitable ownership and successful exit planning are important strategies for individual and generational wealth building, particularly for women and entrepreneurs of color. Christy has a Bachelor’s in Political Science degree from Montclair State University and a Master of Business Administration from Webster University. She earned her certified exit planning advisor credential in 2023 and is a trained professional facilitator of The Communication Protocol. Connect with Dr. Donna:LinkedIn | https://www.drdonnamarino.com/Learn more about Dr. Donna’s Executive Coaching:Get your copy of Dr. Donna’s book, Unleash the Wise Leader in You! on Amazon.Learn more about Leadership & Team Trainings for Family BusinessesFind out if our Women’s Leadership Group is right for you.Podcast Category:Business: ManagementBusiness: CareersPodcast Artist Name: Dr. Donna MarinoShow Email: admin@drdonnamarino.comShow Website URL: https://www.drdonnamarino.com/

47 min

Nurturing Innovation and Intrapreneurship with Louis Gump

Transformational leader and business builder Louis Gump shares his captivating journey from his roots in Johnson City, Tennessee, to key roles at media giants like the Weather Channel and CNN. As a partner in the Executive Operations practice at TechCXO and an accomplished author, Louis reveals how his early experiences in his family's wholesale pharmaceuticals business gave him a unique perspective on continuous improvement and valuing team members. He opens up about the warmth and support he received from his family as he chose a path outside the family business, providing inspiration for anyone navigating family expectations and career choices.Louis provides a wealth of insights into fostering an innovative intrapreneurial culture, especially within family businesses. He emphasizes the crucial role of self-knowledge in intrapreneurship and how families can evolve to support diverse career paths. Drawing from his leadership experiences in both large corporations and smaller digital media ventures, Louis highlights how innovation is essential across all sectors, including nonprofits and government settings. He discusses common pitfalls that can stifle creativity and innovation, offering practical advice on how to nurture a culture of growth and adaptability.The conversation also shines a light on the contrasting dynamics between large corporations and family-run businesses, exploring the delicate balance between control and empowerment. Louis's insights into cultural adaptation stress the significance of long-term commitment and the integration of non-family members to enhance creativity. By highlighting how subsequent generations often excel at more collaborative leadership styles, Louis offers a fresh perspective on steering family businesses toward a future of innovation and growth. Whether you're in a family business or leading a larger team, this episode is packed with valuable lessons for fostering an intrapreneurial spirit.Connect with Louis Gump:Connect with Louis on LinkedInLearn more about Louis Gump:https://louisgump.com/ Learn more about The Inside Innovator:https://www.amazon.com/Inside-Innovator-Practical-Guide-Intrapreneurship/dp/1639080945 Louis’ Bio: Louis K. Gump is a business builder, transformational leader, and pragmatic optimist. He has worked with some of the most recognized companies in the world, developing talented teams and achieving remarkable success for growth businesses. He has done this from multiple perspectives: as an intrapreneur within large corporations, as CEO and entrepreneur within smaller companies, and in strategic industry leadership roles.Gump is a partner in the Executive Operations practice of TechCXO, where he focuses on serving as a fractional CEO and COO for growing businesses, as well as an advisor to executives on a range of topics related to business growth and team performance. Earlier in his career, he presided over award-winning mobile businesses at The Weather Channel and CNN. More recently, he has served as CEO of two digital media firms and led Cox Media, the advertising division of Cox Communications, the third largest cable provider in the US. Gump has also held leadership roles in a wide range of industry and community organizations, including ten years on the board of the Mobile Marketing Association, where he served as global chairman. He earned an MBA from the University of Virginia Darden School of Business and a BA from Duke University.Connect with Dr. Donna:LinkedIn | https://www.drdonnamarino.com/Learn more about Dr. Donna’s Executive Coaching:Get your copy of Dr. Donna’s book, Unleash the Wise Leader in You! on Amazon.Learn more about Leadership & Team Trainings for Family BusinessesFind out if our Women’s Leadership Group is right for you.Podcast Category:Business: ManagementBusiness: CareersPodcast Artist Name: Dr. Donna MarinoShow Email: admin@drdonnamarino.comShow Website URL: https://www.drdonnamarino.com/

46 min

Redefining Conflict as a Catalyst for Growth with Diana Greene

Dr. Donna invites you to explore the fascinating realm of family-run businesses and the transformative power of inclusive conflict with special guest Diana Greene, founder of Defyne LLC. Diana's journey from a large family to becoming a pioneering conflict strategist offers a unique perspective on harnessing tension for innovation. Her experiences at a biotech company inspired her role as an ombuds, where she learned to turn diverse perspectives into solutions, leading to stronger team dynamics and groundbreaking outcomes. Together, we delve into the importance of embracing hypothesis-driven approaches to conflict that foster creativity and growth.We unpack the critical necessity for unified conflict management strategies that ensure equity and inclusivity within organizations. With insights drawn from diverse identities like gender and race, our conversation highlights the power of adopting a "yes, and" mindset over rigid, black-and-white views. We discuss how ingrained family dynamics impact workplace interactions, emphasizing the need for unlearning outdated behaviors to align with present-day scenarios. Through these discussions, we aim to equip listeners with tools for navigating complex interpersonal conflicts, particularly in family business contexts.In our exploration of conflict resolution, we underscore the pivotal role of self-awareness and empathy. By acknowledging the intricacies of personal and professional disputes, we advocate for open communication and radical acceptance. This episode outlines how viewing conflicts as opportunities for growth can enhance collaboration and innovation. Encouraging gratitude and seizing opportunities, we invite you to connect and share your experiences with Courageous Conflict, enriching our community with your insights and feedback.Connect with Diana Greene:Connect with Diana on LinkedInLearn more about Defyne, LLC:https://www.defyne.work/ Diana’s Bio: Diana Pastrana is the founder and visionary of Defyne LLC where she helps organizations grow through conflict in her work as an organizational Ombuds and DEI consultant. She has over a decade of experience working in different industries to help build stronger, more inclusive teams. Diana is an Inclusion Institute Certified Diversity Practitioner (IICDP) and holds a certificate from Cornell University in Conflict Resolution. Connect with Dr. Donna:LinkedIn | https://www.drdonnamarino.com/Learn more about Dr. Donna’s Executive Coaching:Get your copy of Dr. Donna’s book, Unleash the Wise Leader in You! on Amazon.Learn more about Leadership & Team Trainings for Family BusinessesFind out if our Women’s Leadership Group is right for you.Podcast Category:Business: ManagementBusiness: CareersPodcast Artist Name: Dr. Donna MarinoShow Email: admin@drdonnamarino.comShow Website URL: https://www.drdonnamarino.com/

48 min

Transforming Family Dynamics with Emotional Insight with Greg, Sharon, and Sam Mischio

Unlock the transformative power of emotional intelligence by exploring the unique dynamics of blending family and business life with the Mischio family. As the driving force behind the digital marketing agency Winbound, founder and CEO Greg Mischio opens up about his journey of welcoming his son Sam into the business as a Customer Success Manager. With his wife Sharon, a former teacher-turned-parent coach, acting as an unofficial advisor, listeners will gain insights into how curiosity and communication are key to navigating the complexities of family-run enterprises.The Mischios' candid reflections reveal how emotional intelligence has been pivotal for overcoming both tactical and strategic challenges in growing Winbound. Influenced by leaders like Daniel Goleman, Gary Vaynerchuk, Brene Brown, and Richard Rohr, Greg talks about his initial hesitations and how Sharon’s guidance has enriched family business discussions. Sam shares his firsthand perspective on his father's transformation and the importance of soft skills in effectively managing their business, emphasizing the role of empathy and vulnerability in fostering healthy personal and professional relationships.Join us as we explore generational understanding and the evolving workplace values that shape today’s business landscape. Sam discusses the shifts in workplace expectations that younger generations bring, and how balancing traditional work ethics with modern adaptability is crucial. Through storytelling and curiosity, this episode offers listeners valuable lessons on creating harmonious working environments, whether in family-operated businesses or larger organizations. Engage with us, and let these insights help cultivate more emotionally intelligent relationships in all facets of life.Connect with Greg:Connect with Greg on LinkedInConnect with Sharon:Connect with Sharon on LinkedInConnect with Sam:Connect with Sam on LinkedInLearn more about Parent Partner Coaching:https://parentpartnercoaching.com/ Learn more about Winbound:https://winbound.com/ Greg’s Bio: Greg Mischio is the Founder and CEO of Winbound. Greg launched Winbound in 2014 to help small marketing teams struggling to produce the content that it takes to market effectively in today’s digital world. Winbound has evolved its model since those early days to mirror the sales process, effectively helping companies use content to create a “Digital Twin” of their sales team. They focus specifically on b2b manufacturing companies.Sharon’s Bio: Sharon Mischio is a certified parent coach, seasoned public school teacher, former professional nanny and proud mom of two adult kids. Sharon was also an only-child caregiver to her parents for over 10 years. These combined experiences led to her decision to become a certified parent coach. Now, as founder of Parent Partner Coaching, Sharon is a trusted listening partner to parents who want to bridge the gap from where they currently are to where they want to be. She offers a non-judgmental listening ear, sprinkled with sage advice about the reasons kids behave the way they do – along with steps parents can take to build connection and calm the chaos in their home and in their minds.Sam’s Bio: Sam is the Customer Success Manager for Winbound. As Customer Success Manager, Sam plays an integral role in client communication, analytics management, and sales and marketing alignment. A Marketing major and a December 2018 graduate of Carthage College, Sam has been a part of the Winbound team for the last 18 months. Prior to joining spend 3.5 years working for the Headquarters of Pi Sigma Epsilon Sales, Marketing, and Management Fraternity, and a Direct Marketer at Power Home Remodeling.Connect with Dr. Donna:LinkedIn | https://www.drdonnamarino.com/Learn more about Dr. Donna’s Executive Coaching:Get your copy of Dr. Donna’s book, Unleash the Wise Leader in You! on Amazon.Learn more about Leadership & Team Trainings for Family BusinessesFind out if our Women’s Leadership Group is right for you.Podcast Category:Business: ManagementBusiness: CareersPodcast Artist Name: Dr. Donna MarinoShow Email: admin@drdonnamarino.comShow Website URL: https://www.drdonnamarino.com/

52 min

Mastering Family Business Dynamics: Communication Strategies for Success with Debra Roberts

What happens when family dynamics intersect with business operations? Join us with Debra Roberts, a licensed clinical social worker and the genius behind the Relationship Protocol, as we break down communication in family-run enterprises. Debra illuminates the profound impact of ingrained family relationships on workplace interactions and offers her unique perspective on cultivating effective communication. Together, we explore the necessity of setting boundaries and fostering open dialogue as key components in crafting a harmonious and productive work environment where personal history doesn't overshadow professional relationships.Commitment and connection are at the heart of thriving organizations, and this episode places them front and center. Through insightful anecdotes, we spotlight the importance of aligning words with actions to build a reputation of trust and reliability. A standout story about a franchise owner underscores the power of embodying commitment. Our conversation delves into the art of turning towards others rather than away, emphasizing active engagement over distractions or preconceived notions. Recognizing when someone is genuinely open to communication—or when it's time to focus energies elsewhere—is crucial for building meaningful connections.In the realm of clean communication, we tackle the nuances of sarcasm, accountability, and the power of genuine apologies. Debra shares essential tools for navigating conflict and emphasizes the importance of trust and understanding, especially in digital interactions. By being self-aware and considering how personal emotions color perceptions, we can create healthier communication dynamics. Join us in this compelling discussion that arms you with strategies to foster lasting relationships both personally and professionally.Connect with Debra:Connect with Debra on LinkedInLearn more about The Relationship Protocol:https://www.therelationshipprotocol.com/ Debra’s Bio: Debra Roberts, LCSW, is a conversation expert, business consultant, and trauma-trained clinician. As the creator of The Relationship Protocol® model, she provides easy-to-follow communication tools designed to quickly boost confidence, foster connection, and reduce stress and misunderstandings across various settings.With over 25 years of experience, Debra has become the go-to expert for individuals and organizations seeking effective communication and conflict resolution strategies. Her proprietary, practical approach delivers immediate results. She is a Licensed Clinical Social Worker, an Inc.com columnist, and has been featured in major publications, including The New York Times, Real Simple, Business Insider, and The Cut.Connect with Dr. Donna:LinkedIn | https://www.drdonnamarino.com/Learn more about Dr. Donna’s Executive Coaching:Get your copy of Dr. Donna’s book, Unleash the Wise Leader in You! on Amazon.Learn more about Leadership & Team Trainings for Family BusinessesFind out if our Women’s Leadership Group is right for you.Podcast Category:Business: ManagementBusiness: CareersPodcast Artist Name: Dr. Donna MarinoShow Email: admin@drdonnamarino.comShow Website URL: https://www.drdonnamarino.com/