S2 E36: Communication With All Sides of the Transaction... Please!!! | Real Estate Lender Fails, FSBO Lessons & How to Protect Your Clients
What happens when a lender stops communicating, the closing date keeps shifting, and your sellers are watching their next chapter get delayed again and again? In this episode of Closing Chapters, Brittney walks through a recent transaction that stretched to sixty-six days under contract, and nearly fell apart, not because of the market, not because of the buyers, but because of one lender who couldn't pick up the phone.Brittney breaks down the anatomy of a transaction communication failure: what it costs sellers when they're being ghosted, what it does to agents who are trying to hold things together, and why a VA buyer ended up switching loan types on closing day when none of it had to happen. She also makes the case for something that should be obvious but often isn't, which is that agents, lenders, and attorneys need to function as a unified team, and the other side of the table deserves honesty and transparency too.This episode is as much a masterclass in professionalism as it is a real story from the field. If you want to know how to protect your clients, your reputation, and your sanity through a complicated transaction, this one is worth your full attention.Key TakeawaysCommunication across all parties, agent, lender, and attorney, is not optional. It is how you protect your clients.Lenders who go silent do not just inconvenience agents. They derail transactions, cause closings to fall through, and damage relationships they will never repair.Sellers deserve real information in real time. Changing stories and delayed updates erode trust fast.Every agent on every side of a deal should be in a shared communication chain on any contingency that affects the closing.You can advocate hard for your client without being disrespectful to the other side. Being kind is a negotiating advantage.When a lender tells a buyer's agent they are considering walking away from a transaction, that is a failure of professional responsibility.VA buyers deserve agents and lenders who actually know how to serve them. This loan product matters and it takes expertise.Even when things are going wrong, consistent and proactive communication changes the outcome.🎧If this episode hit close to home, please subscribe, leave a review, and share it with an agent or lender who needs the reminder. Your support helps this podcast reach more military families and real estate professionals who are doing the work every day.Closing Chapters Podcast: Where Every Mission Has A StoryThanks for listening. We talk all things military real estate, my transactions, the mistakes, the wins, and simple plays you can use right now.Work With Me:Buying or selling near Fort Bragg & Moore CountyAgents, partner with me Connect With Brittney:🌐 Website📚 Training Platform📺 YouTube📸 Instagram📘 Facebook💼 LinkedIn📧 Email: brittney@homeswithbrittney.comIf this episode helped, follow the show, leave a quick review, and share it with a friend in PCS season.Disclaimer: This podcast education only & is not legal, tax, or financial advice. Talk with your own pros about your situation. Opinions are my own.© 2025 Brittney Frye. All rights reserved. Realtor, license # 352197 in NC. Brokerage: REAL Broker l Military Division




