Claims Never Sleep

Hosted by Meghan Henry

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Latest episode

Oct 2026

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About the show

Attorney and partner Meghan Henry, who also hosted a podcast, has joined Cruser Mitchell, and is launching a new podcast that delves into the world of Claims. With a wide range of guests from across the industry, the podcast learns about the claims process, through anecdotes from many perspectives of the insurance business.

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60 recent

October 22, 2026Episode 7947 min

Public Entity: Uncovered

This week, Greg Wagner joins Claims Never Sleep

October 1, 2026Episode 7855 min

Why Can’t We All Be Friends?

This week, Meghan and her co-host Kyle Mitchell, welcome Walter Nelson, who has 30 years of experience as an insurance specialist. He began his career as an auto and homeowner’s adjuster with SAFECO in Fountain Valley, CA. Within a year, he was moved into commercial lines focusing primarily on construction defect claims. Most of his career has focused on the direct handling and management of multi-million-dollar exposure complex litigated residential and commercial construction defect, and general liability claims with an emphasis on coverage, contract, and damages analysis. Walter brings 8 + years of proven team/people management and leadership experience including extensive technical and practical knowledge of various property and casualty lines of business including construction, general liability, OCIP/CCIP, excess, severe bodily injury, and fatality, auto, and E&O to his current role of Directot, Claims Manager with AmTrust.

September 24, 2026Episode 7750 min

Covered: Underwriting, Property, and Claims

This week, Claims Never Sleeps welcomes Gabrielle L. McCann, an insurance professional currently serving as Assistant Vice President and Underwriting Director for Construction Property (West Region) at Zurich North America

August 6, 2026Episode 761 hr 1 min

Intelligent Claims Workflows

This week, Meghan Henry welcomes Andrew Leeds, the Chief Claims Officer at Plymouth Rock Assurance, bringing over 20 years of insurance industry experience—including leadership roles at Liberty Mutual—to oversee property and casualty claims operations and digital claims modernization.

July 30, 2026Episode 7537 min

Blueprints, Risk and Responsibility

This week's guest is Georgia Steele, a seasoned risk management professional, regarding her career path and experiences in the industry.

July 9, 2026Episode 7456 min

Off the Rails: Claims Edition

This week, Meghan Henry is joined by her co-host Kyle Mitchell... and they welcom Alan Ness AVP, Claims & Tort Litgation at Amtrak to the podcast!

May 28, 2026Episode 7355 min

Not Fully Automated: Claims Still Need Humans

This week, Claims Never Sleeps welcomes Awais Farooq, CPCU®, AIC®, AIC-M®, LPCS, who serves as Chief Claims Officer at Venbrook, where he leads claims strategy and operations, focusing on modernization, talent development, and delivering strong client outcomes.

May 7, 2026Episode 7254 min