Checking In with Rosanna Caira

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Jun 2026

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About the show

Insightful and engaging interviews between Hotelier editor and publisher Rosanna Caira and leaders from the Canadian hotel business. Find out how these influential hoteliers are carving out success in the hotel landscape.

Listen to episodes

60 recent

June 5, 202651 min

E61. Something for Everyone

In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Shannon McCallum, vice-president, Hotel Operations, Resorts World Las Vegas. The conversation touches on McCallum’s career ─ starting at the Fairmont Vancouver Hotel Airport to now leading the Resorts Worldwide umbrella, consisting of three separate hotel properties spanning 3,506 rooms. Among the varied topics the two discuss are the challenges and opportunities of operating in the competitive Las Vegas market, how technology is helping her properties operate more efficiently and what it means to be a woman executive in a man’s world.

May 13, 202653 min

E60. Showing Up

In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Paul Hawes, president and CEO of the BC Hotel Association. Their discussion focuses on the various factors impacting his association members — from high operational costs to the challenges of finding talent to the growth of sustainability initiatives and more.

April 27, 202649 min

E59. An Epic Collection

In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with Daniel Gallant, vice-president of the Epik Collection, a Montreal-based group of independent boutique hotel properties. Their conversation touches on the company’s success by offering luxury havens that capitalize on art, local charm and personalized service, delivered through a unique and fluid management system whereby team leaders manage the properties as a unit instead of being guided by a general manager.

March 4, 20261 hr 6 min

E58. The Dealmaker

In this special episode of Checking In, celebrating International Women’s Month, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Patricia Phillips, CEO and Chair of the PBA Group of Companies, a diversified real-estate and hospitality company, headquartered in Calgary Alberta. As one of the few female CEO leaders in the hospitality industry, Phillips has led PBA’s transformation from one of Canada’s largest landowners into one of Western Canada’s most innovative developers and hospitality innovators and she’s done it by pioneering a distinctive management and development model, astute deal-making, and a compassionate and empathetic leadership style.

January 23, 202650 min

E57. Opportunities for Growth

In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with Gaurav Gupta, president of the Montreal-based Artifact Group. The episode explores the intricacies of hotel operations, from F&B to Design to Technology, all the while emphasizing the importance of adaptability and the importance of understanding market demands.

August 15, 202541 min

E56. Sustainable Solutions

In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Greg Hegger, co-founder and COO of Fox Fold. The two discuss the company's mission to provide high-quality tissue products and its dedication to crafting soft, strong and sustainable tissue products that not only meet the needs of their customers, while saving money, but also contribute to a healthier planet.

May 30, 202553 min

E55. The Brand Promise

In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Guillaume Benezech, senior director of Global Brand Management and Marketing for the Ritz-Carlton and Ritz-Carlton Reserve, about the need for luxury hoteliers to fulfill their brand promise. Benezech discusses the importance of crafting personalized experiences that promote authenticity and exclusivity, creating unforgettable moments, and consistently meeting and exceeding customer expectations in order to maintain a strong brand identity while ensuring long-term success in the luxury market.

March 17, 202545 min

E54. Anticipating Change

In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier, speaks with Tony Elenis, president and CEO of the Ontario Restaurant Hotel & Motel Association, about some of the most important issues his association is dealing with. including labour challenges, wholesale liquor changes in the province, and the uncertainty surrounding the potential impact of tariffs.

February 11, 202557 min

E53. Igniting Toronto's Visitor Economy

In this episode of Checking In, Rosanna Caira, editor and publisher of Hotelier magazine speaks with Andrew Weir, president and CEO of Destination Toronto about the growing importance of tourism, the impact of special concert and sporting events on the visitor economy and the challenges and opportunities that Toronto faces as we head into a new year.

February 7, 202533 min

E52. Making it Better

This special episode of Checking In, is based on an excerpt between an interview with Madone Pelan, GM of the Oak Bay Beach Hotel, and Rosanna Caira, editor and publisher of Hotelier magazine. In the interview, the award-winning Victoria, B.C.- based hotelier, looks back at her trajectory in the hotel industry, outlines the various successes her hotel has achieved over the past year and talks about the various changes implemented at The Oak Bay Beach Hotel since the pandemic.