Chats with Jason

Hosted by Jason S Bradshaw

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Jan 2026

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What if the secret to transforming your business wasn’t in the next big strategy—but in the experiences you create every single day? Chats with Jason is more than a podcast—it’s a movement led by customer experience strategist and bestselling author Jason S Bradshaw. In each episode, Jason sits down with world-class leaders—not just from customer service or HR, but from technology, marketing, finance, design, leadership, and more. Why? Because every part of a business touches the customer or employee experience—and when those experiences improve, everything changes. From boardrooms to back offices, from frontline stories to CEO insights, these conversations unpack what it really takes to create brands people love, cultures that thrive, and businesses that grow—sustainably and meaningfully. Because when you improve the experience, you improve your business—and the world around you.

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January 27, 202628 min

Bringing Wonder Back to Work | Leadership, Culture & Service with Peter Merritt

What if the missing ingredient in leadership, culture, and service isn’t strategy… but wonder?In this episode of Chats with Jason, Jason S. Bradshaw sits down with Peter Merritt — Australia’s 2024 Keynote Speaker of the Year, founder of House of Wonderful, and author of Wonderlicious. Together, they explore how leaders can bring wonder back into the workplace to reignite team engagement, elevate customer experience, and create cultures people feel proud to belong to.This conversation is a powerful reset for leaders who feel their workplace energy has gone flat. Peter shares practical, human-centered ways to transform service, strengthen connection, and lead with heart — without bigger budgets.You’ll learn:Why wonder is a leadership advantage, not a luxuryHow small moments create magnetic workplace culturesThe role of presence, gratitude, and emotional energy in leadershipHow to improve customer and employee experience through heart-led serviceSimple rituals that can elevate team engagement starting todayIf you care about leadership development, workplace culture, employee engagement, or customer experience, this episode will leave you inspired and equipped with practical ideas you can use immediately.Time Stamps: 00:00 Introduction to the Power of Wonder00:38 Meet Peter Merritt: The Wonder Advocate01:41 Rediscovering Wonder in Leadership03:42 Lessons from Luxury Hotels04:43 The Power of Small Moments08:15 Creating Magnetic Workplaces10:42 Revive and Shine: A Case Study12:23 Practical Tips for Best-in-Class Service14:35 The Impact of Gratitude17:59 Role Model Leadership22:18 Final Thoughts and TakeawaysFollow Jason S Bradshaw:Website: https://jasonsbradshaw.com/LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/Facebook: https://www.facebook.com/jasonsbradshawInstagram: https://www.instagram.com/jasonsbradshaw/Twitter/X: https://x.com/jasonsbradshawFollow Peter Merrett:Website: https://petermerrett.com/LinkedIn: https://www.linkedin.com/in/petermerrett/Facebook: https://www.facebook.com/petermerrettspeakerInstagram: https://www.instagram.com/peter_merrett/Buy WONDERLICIOUS: Bringing Wonder Back to Life, Leadership and Service: https://petermerrett.com/wonderlicious/#Leadership #WorkplaceCulture #EmployeeEngagement #CustomerExperience #ServiceLeadership #Wonderlicious #PeterMerritt #JasonSBradshaw...

January 20, 202629 min

Ken Blanchard’s Secret to Great Leadership: Catch People Doing Things Right

What if the fastest way to boost performance wasn’t pressure… but love?In this episode of Chats with Jason, Martha C. Lawrence, author of Catch People Doing Things Right, the authorized biography of Ken Blanchard, shares the personal story behind one of the world’s most influential leadership thinkers.Decades before empathy and vulnerability became leadership buzzwords, Ken Blanchard, co-author of The One Minute Manager, was teaching a radically different philosophy:Leadership is service, love belongs at work, and “nice leaders” don’t finish last — they create thriving, high-performing organizations.In this episode, you’ll learn:How catching people doing things right transforms performance and workplace cultureWhy servant leadership builds trust, engagement, and loyaltyPersonal stories that shaped Ken Blanchard’s leadership philosophyPractical strategies to lead with love in today’s hybrid, AI-driven workplaceIf you’re a leader, manager, or business owner looking to inspire your teams, improve engagement, and create a positive workplace, this conversation will change the way you lead.Time Stamps: 00:00 Introduction: Leading with Love00:54 Meet Martha C. Lawrence02:40 Ken Blanchard's Early Influence04:42 The One Minute Manager Phenomenon06:41 Ken's Leadership Philosophy10:54 Servant Leadership in Action14:53 Ken's Legacy and Impact23:36 Applying Ken's Lessons Today26:40 Conclusion: Lead with LoveFollow Jason S Bradshaw:Website: https://jasonsbradshaw.com/LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/Facebook: https://www.facebook.com/jasonsbradshawInstagram: https://www.instagram.com/jasonsbradshaw/Twitter/X: https://x.com/jasonsbradshawFollow Martha C. Lawrence Website: https://marthalawrence.com/LinkedIn: https://www.linkedin.com/in/marthaclawrence/ Buy Catch People Doing Things Right: https://marthalawrence.com/product/catch-people-doing-things-right-how-ken-blanchard-changed-the-way-the-world-leads#KenBlanchard #Leadership #EmployeeEngagement #CatchPeopleDoingThingsRight #OneMinuteManager #JasonSBradshaw

January 12, 202627 min

How to Take Over a Family Business Without Destroying Relationships

Taking over a family business can feel like walking a tightrope — one wrong step and relationships, trust, and legacy can unravel fast.In this episode of Chats with Jason, Jason S. Bradshaw sits down with Jonathan Goldhill, author of Disruptive Successor and one of the world’s leading family business coaches, to unpack how next-generation leaders can step into leadership without destroying family relationships.Most family businesses don’t fail because of profits or market conditions — they fail because of communication breakdowns, emotional tension, entitlement, and unclear succession planning. In this conversation, Jonathan shares real-world insights from coaching over 1,000 family businesses on how to earn respect, lead with confidence, and build your own legacy while honoring the past.🔍 In this episode, you’ll learn:Why most family business successions failHow next-gen leaders can take control without burning bridgesThe emotional shift required to lead parents, siblings, and relativesHow to balance legacy vs leadershipWhat successful multi-generation businesses do differentlyWhy communication, purpose, and emotional intelligence matter more than everWhether you’re preparing to take over the family business, already leading alongside parents, or advising family-owned companies, this episode offers practical strategies you can apply immediately.🔖 Timestamps:00:00 Introduction: The Family Business Dilemma00:33 Meet Jonathan Goldhill: A Legacy of Coaching01:11 Jonathan's Family Business Journey05:44 The Hidden Reasons Family Businesses Fail08:25 Explaining Family Business Coaching to a Child10:41 Balancing Legacy and Vision in Family Businesses13:28 The Importance of Emotional Intelligence15:26 The 7Ps Playbook: Purpose and Priorities19:04 Scaling Without Losing Your Soul22:07 The Hunger for Success Across Generations24:27 Rapid Fire Round: Quick Insights25:12 Final Thoughts and FarewellTransform the Experience. Transform Your Business.Want more insights on transforming your business? 🚀 🔔🔥 Hit That Subscribe Button NOW!🎯 Share These Game-Changing Tips with Your Network!👍💭 Like and comment —we'd love to hear your thoughts!Follow Jason S Bradshaw:Website: https://jasonsbradshaw.com/LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/Facebook: https://www.facebook.com/jasonsbradshawInstagram: https://www.instagram.com/jasonsbradshaw/Twitter/X: https://x.com/jasonsbradshawFollow Jonathan Goldhill: Website: https://www.thegoldhillgroup.com/LinkedIn: <a href="https://www.linkedin.com/in/jonathangoldhill-businesscoach/" rel="noopener noreferrer"...

January 5, 202634 min

No One Wants to Work Anymore Is a Lie, Here’s What Leaders Are Missing

What if the real reason people are leaving isn’t pay, perks, or generations, but the way work is designed?In this episode of Chats with Jason, Jason S Bradshaw sits down with Joe Mull, Hall of Fame speaker, author, and one of the world’s leading voices on employee commitment, to dismantle the myth that “no one wants to work anymore.”Joe reveals why people don’t quit jobs, they quit the experience of work, and what leaders must change right now to attract, engage, and retain great people.This is not another conversation about perks, ping-pong tables, or free lunches. It’s a practical, research-backed roadmap for leaders who want people to stay, thrive, and proudly say, “You should work here.”In this episode, you’ll discover:Why people really leave jobs, and why it always comes back to quality of lifeThe three conditions that make people believe they have a great jobWhat truly defines a great boss, and why trust can be lost in momentsWhy “no one wants to work anymore” has been said for 120 yearsHow to stop fixing people and start fixing workThe power of stay interviews, and how to run them properlyHow to give feedback that activates effort instead of triggering defensivenessWhat leaders must do differently in the age of AI, hybrid work, and burnoutIf you lead people, even one person, this episode will permanently change how you think about employee experience, retention, and performance.⏱️ Key Timestamps00:00 – Why leaders are struggling with hiring, retention, and engagement01:30 – The real reason people leave jobs, it’s about quality of life03:25 – “People do a great job when they believe they have a great job”04:54 – The 3 elements of a great job, ideal job, meaningful work, great boss05:50 – What actually makes a great boss08:43 – How trust is built slowly and destroyed instantly09:32 – The myth of “no one wants to work anymore”10:21 – Why this belief has existed for 120 years12:15 – People don’t want to suffer anymore15:27 – Stop fixing people, start fixing work17:12 – Is there a staffing shortage or a great job shortage?20:58 – One leadership habit that instantly boosts commitment21:23 – Why stay interviews matter more than exit interviews27:42 – How to give feedback that improves performance without damaging trust30:23 – Leading people in the age of AI and hybrid work32:29 – Where to follow Joe Mull and explore his work33:05 – Why employee experience becomes customer experience🔗 Follow & ConnectFollow Jason S BradshawWebsite: https://www.jasonsbradshaw.comLinkedIn: https://www.linkedin.com/in/jasonsbradshawFollow Joe MullWebsite: https://www.joemull.comBoss Hero School: https://www.bossheroschool.com

December 22, 202529 min

No One Wants to Work? The Real Problem Is Your Hiring System

Every leader has said it—or at least thought it: “No one wants to work anymore.”But what if that belief is costing you great people, productivity, and profit?In this episode, Jason S Bradshaw sits down with Ryan Englin, bestselling author and CEO of Core Matters, to uncover why hiring struggles aren’t caused by the economy, the industry, or the next generation—but by broken hiring systems.You’ll learn:✅Why turnover quietly drains revenue and morale✅How hiring is actually a marketing activity✅The biggest hiring mistake leaders still make✅How to attract better people before you’re desperateIf you’re tired of constant rehiring, burnout, and instability, this conversation will change how you think about hiring forever.🔖 Timestamps:00:00 The Hiring Dilemma: Why Finding the Right People is So Hard00:59 Introducing Ryan Englin: Master of Frontline Hiring01:56 The Real Cost of Bad Hires04:14 Simplifying Hiring: A Lunchbox Analogy05:09 Why Hiring is Harder Today10:52 Recruiting as a Marketing Activity14:05 The Core Fit Hiring System Explained18:50 Becoming an Employer of Choice22:55 Immediate Steps to Improve Candidate Quality24:54 The Psychological Shift of Proactive Hiring26:54 Final Thoughts and Encouragement for LeadersWant more insights on transforming your business? 🚀 🔔🔥 Hit That Subscribe Button NOW!🎯 Share These Game-Changing Tips with Your Network!👍💭 Like and comment —we'd love to hear your thoughts!Follow Jason S Bradshaw:Website: https://jasonsbradshaw.com/LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/Facebook: https://www.facebook.com/jasonsbradshawInstagram: https://www.instagram.com/jasonsbradshaw/Twitter/X: https://x.com/jasonsbradshawFollow Ryan Englin: Website: https://ryanenglin.com/LinkedIn: https://www.linkedin.com/in/ryanenglin/Facebook: https://www.facebook.com/ryan.englin/Core Matters website: https://corematters.com/LinkedIn Company: https://www.linkedin.com/company/coremattersFacebook: https://facebook.com/thecoremattersYouTube: https://www.youtube.com/@corefithiringX: https://x.com/coremattersTitans of the Trades Podcast: https://corematters.com/podcasts/ Buy Ryan’s Books:Hire Better People Faster: A Proven System for Attracting the Employees You Want - <a href="https://a.co/d/5r0w5j0" rel="noopener noreferrer"...

December 15, 202530 min

Stop Posting “More Content”, Use This Simple System Instead

Creative burnout. Recycled ideas. Audiences that don’t trust what they see.In this episode, Jason S. Bradshaw sits down with Melanie Deziel, one of the world’s most respected creative strategists, to unpack why creative teams stall — and what leaders can do to fix it.You’ll discover:👉The real reason brainstorming sessions fail👉How trust is collapsing in marketing and business👉Why “prove it” matters more than ever👉How simple systems unlock creativity at scaleThis is a must-watch for leaders, marketers, and teams who want to create work that actually resonates.👉 Subscribe for more conversations on experience, leadership, and business transformation.🔖 Timestamps:00:00 Introduction to Creativity and Today's Guest00:29 Meet Melanie Deziel: Creative Strategist Extraordinaire01:34 Explaining Creativity to a 9-Year-Old02:27 The Role of a Creative Systems Architect03:47 The Content Fuel Framework: Revolutionizing Brainstorms05:46 Overcoming Creative Blocks11:04 The Impact of AI on Creativity22:00 Building Trust in a Distrustful World25:36 Practical Tips for Leaders and Teams27:57 Final Thoughts and FarewellTransform the Experience. Transform Your Business.Want more insights on transforming your business? 🚀 🔔🔥 Hit That Subscribe Button NOW!🎯 Share These Game-Changing Tips with Your Network!👍💭 Like and comment —we'd love to hear your thoughts!Follow Jason S Bradshaw:Website: https://jasonsbradshaw.com/LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/Facebook: https://www.facebook.com/jasonsbradshawInstagram: https://www.instagram.com/jasonsbradshaw/Twitter/X: https://x.com/jasonsbradshawFollow Melanie Deziel: Website: https://www.melaniedeziel.com/LinkedIn: https://www.linkedin.com/in/melaniedeziel/Instagram: https://www.instagram.com/meldeziel/Threads: https://www.threads.com/@meldeziel Buy Melanie’s Books:The Content Fuel Framework - https://www.melaniedeziel.com/the-content-fuel-frameworkProve It - https://www.melaniedeziel.com/prove-it#CreativeLeadership #TeamPerformance #BrandTrust #ContentMarketing #BusinessLeadership 

December 8, 202528 min

Why Most Company Cultures Fail and How Great Leaders Fix Them

Most company cultures don’t fail because leaders don’t care.They fail because leaders misunderstand what culture actually is.In this episode, Melissa Daimler—who helped shape culture at Adobe, Twitter, WeWork, and Udemy—reveals the real reasons cultures collapse and what leaders must do to build organizations that truly work.We explore:✅ Why values fail without clear behaviors✅ How to spot cultural cracks long before they become disasters✅ What fast-growth companies often get wrong✅ How AI is reshaping culture, learning, and leadership✅ Practical steps any leader can use to “reculture” their teamIf you want a culture that fuels performance—rather than frustration—this conversation will give you the clarity and tools to lead differently.🔖 Timestamps:0:00 Introduction: The Real Meaning of Culture01:22 Melissa Daimler's Journey and Insights03:27 Common Misconceptions About Culture04:41 Defining and Codifying Culture09:17 Culture in High-Growth Companies14:36 Culture in Crisis: Lessons from WeWork17:09 AI's Impact on Culture and Leadership24:32 Practical Steps for Leaders28:00 Conclusion: Culture is What You DoTransform the Experience. Transform Your Business.Want more insights on transforming your business? 🚀 🔔🔥 Hit That Subscribe Button NOW!🎯 Share These Game-Changing Tips with Your Network!👍💭 Like and comment —we'd love to hear your thoughts!Follow Jason S Bradshaw:Website: https://jasonsbradshaw.com/LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/Facebook: https://www.facebook.com/jasonsbradshawInstagram: https://www.instagram.com/jasonsbradshaw/Twitter/X: https://x.com/jasonsbradshawFollow Melissa Daimler: Website: https://www.melissadaimler.com/LinkedIn: https://www.linkedin.com/in/melissadaimler/Substack: https://reculturing.substack.com/  Buy ReCulturing: Design Your Company Culture to Connect with Strategy and Purpose for Lasting Success :https://www.melissadaimler.com/reculturing-book/#CompanyCulture #Leadership #WorkplaceCulture #MelissaDaimler #JasonSBradshaw #ChatsWithJason #ReCulturing #FutureOfWork

December 1, 202532 min

Claude Silver on Emotional Bravery & People-First Culture

Empathy is no longer a “soft skill”—it’s the competitive advantage every modern leader needs. In this powerful episode, Jason S. Bradshaw interviews Claude Silver, Chief Heart Officer at VaynerX, to uncover how emotional bravery, self-awareness, and people-first leadership transform team performance and workplace culture.Claude shares the pivotal moments that shaped her leadership journey, how she supports 2,000+ employees globally, and what leaders must do to build trust, belonging, and psychological safety—whether teams are remote, hybrid, or in-office.You’ll learn:✔️ How to lead with empathy in high-pressure environments✔️ Why emotional bravery is the next evolution of emotional intelligence✔️ How to give (and receive) feedback without fear✔️ What people-first culture really looks like in action✔️ The mindset shift that helps leaders retain top talent✔️ How to create belonging across generations and time zones✔️ Why transparency builds faster trust than any dashboard or KPIIf you want to improve your leadership skills, elevate your company culture, and create teams that feel seen and supported—this episode gives you the practical roadmap.🔖 Timestamps:00:00 Introduction to Heart-Led Leadership00:35 Meet Claude Silver: Chief Heart Officer01:21 Claude's Journey to Leadership04:31 Emotional Bravery in Leadership08:46 The Role of a Chief Heart Officer16:00 Building a People-First Culture18:34 Emotional Optimism and Leadership21:07 Creating Belonging in a Diverse Workforce27:04 Operational Decisions with Heart28:50 Conclusion and Final ThoughtsTransform the Experience. Transform Your Business.Want more insights on transforming your business? 🚀 🔔🔥 Hit That Subscribe Button NOW!🎯 Share These Game-Changing Tips with Your Network!👍💭 Like and comment —we'd love to hear your thoughts!Follow Jason S Bradshaw:Website: https://jasonsbradshaw.com/LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/Facebook: https://www.facebook.com/jasonsbradshawInstagram: https://www.instagram.com/jasonsbradshaw/Twitter/X: https://x.com/jasonsbradshawFollow Claude Silver: Website: https://www.claudesilver.com/LinkedIn: https://www.linkedin.com/in/casilver/Instagram: https://www.instagram.com/claudesilverTiktok: https://www.tiktok.com/@chiefheartofficer Buy Be Yourself at Work: The Groundbreaking Power of Showing Up, Standing Out, and Leading from the Heart: https://beyourselfbook.com/#Leadership #EmpathyInLeadership #PeopleFirstCulture #EmotionalBravery #HybridWork #EmployeeExperience #WorkplaceCulture #ClaudeSilver #JasonSBradshaw

November 24, 202531 min

Why Top Leaders Now Prioritize Creativity Over Efficiency

In today’s rapidly changing business landscape, the leaders winning aren’t the ones squeezing for more efficiency — they’re the ones unlocking creativity. In this episode, Jason S. Bradshaw sits down with Dr. Natalie Nixon, one of the world’s leading voices on creativity and innovation, to unpack why imagination, curiosity, and Wonder Rigor are now the most important leadership tools.You’ll discover:🔥 Why efficiency alone is no longer a competitive advantage🔥 How creativity drives faster problem-solving and breakthrough innovation🔥 The Move–Think–Rest framework that prevents burnout and boosts performance🔥 Why AI makes human imagination more valuable — not less🔥 How leaders can build a culture that consistently innovatesIf you want your team to collaborate better, innovate faster, and thrive in uncertainty, this conversation will reshape the way you lead.🔖 Timestamps00:00 Introduction to WonderRigor00:52 Understanding Creativity in Leadership02:14 The Bias Around Creativity04:43 Defining WonderRigor09:47 Explaining WonderRigor to a Child11:13 The Importance of Doodling13:16 Addressing Burnout in the Workplace16:11 Move.Think.Rest Framework21:43 Creativity as a Strategic Competency25:20 The Role of Authentic Imagination28:46 Conclusion and Final ThoughtsWant more insights on transforming your business? 🚀 🔔🔥 Hit That Subscribe Button NOW!🎯 Share These Game-Changing Tips with Your Network!👍💭 Like and comment —we'd love to hear your thoughts!Follow Jason S Bradshaw:Website: https://jasonsbradshaw.com/LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/Facebook: https://www.facebook.com/jasonsbradshawInstagram: https://www.instagram.com/jasonsbradshaw/Twitter/X: https://x.com/jasonsbradshawFollow Dr. Natalie Nixon: Website: https://www.figure8thinking.com/LinkedIn: https://www.linkedin.com/in/natalienixonphd/Facebook: https://www.facebook.com/natwnixonInstagram: https://www.instagram.com/natwnixon/Youtube: https://www.youtube.com/c/NatalieNixonBuy Move. Think. Rest. Redefining Productivity & Our Relationship with Time: https://www.figure8thinking.com/published-and-featured/Transform the Experience. Transform Your Business.#Leadership #Innovation #CreativityAtWork #FutureOfWork #BusinessGrowth #CorporateLeadership #EmployeeExperience #HumanCenteredLeadership

November 17, 202532 min

Inside Harley’s Cult-Like Loyalty | Ken Schmidt on Turning Customers Into Believers

What turns a near-bankrupt company into one of the most loved, tattoo-worthy brands on the planet?In this episode, Ken Schmidt — the legendary former Director of Communications at Harley-Davidson — reveals the exact strategies that transformed Harley from chaos into a cult-like community of passionate believers.This is the conversation every business leader, marketer, and customer experience professional needs to hear.You’ll learn:🔥 Why product improvements alone never create loyalty🔥 How Harley reconnected with customers by showing up human first🔥 The simple shift that turned riders into evangelists🔥 Why community is the ultimate competitive advantage🔥 How to build fans who proudly promote your brand🔥 What most companies get wrong about storytelling and customer connection🔥 How leaders can spark emotional resonance — at scaleWhether you're building a startup, leading a global brand, or trying to inspire deeper loyalty, Ken’s insights will change the way you think about experience, attention, and the true drivers of brand love.If you want customers to believe in your brand — not just buy from it — this is where you start.🔖 Timestamps00:00 The Secret to Harley-Davidson's Turnaround00:26 Introducing Ken Schmidt: The Voice Behind the Brand00:47 The Early Struggles and Missteps02:06 The Aha Moment: Shifting Focus from Product to People03:58 The Power of Direct Customer Engagement06:26 Building a Community and Creating Loyalty09:36 Ken Schmidt's Insights on Brand Loyalty26:31 The Role of AI in Maintaining Human Connection30:20 Ken Schmidt's Motto for Leaders31:52 Conclusion and Call to ActionWant more insights on transforming your business? 🚀 🔔🔥 Hit That Subscribe Button NOW!🎯 Share These Game-Changing Tips with Your Network!👍💭 Like and comment —we'd love to hear your thoughts!Follow Jason S Bradshaw:Website: https://jasonsbradshaw.com/LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/Facebook: https://www.facebook.com/jasonsbradshawInstagram: https://www.instagram.com/jasonsbradshaw/Twitter/X: https://x.com/jasonsbradshawFollow Ken Schmidt: Website: https://kenspeaks.com/LinkedIn: https://www.linkedin.com/in/ken-schmidt-5b08115/Buy Make Some Noise: The Unconventional Road to Dominance: https://a.co/d/4DJFTNH#HarleyDavidson #KenSchmidt #CustomerExperience #BrandLoyalty #Leadership #JasonSBradshaw #ChatsWithJason