BPM360 Podcast - Covering Every Angle

Hosted by Russell Gomersall & Caspar Jans

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Oct 2026

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We are a podcast on all things related to Business Process Management, hosted by BPM-experts Russell Gomersall and Caspar Jans (who combine a whopping 40+ years of BPM and Industry experience).

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October 20, 2026Episode 8657 min

Ep. 86: "The Reality of Research Processes: Why Email and Excel Are the True System of Record"

In this live episode from the All About Process Management Conference in Stuttgart, Caspar and Russell welcome Sabine Kaul, Head of Integrated Process and Application Management at the German Cancer Research Center (DKFZ). Sabina shares her journey from administrative coordinator to leading process transformation across 3,500 employees at 20+ sites. She reveals the fundamental reality: 70-80% of critical work communication happens through email and attachments, not formal systems, because people choose the easiest tool available for getting things done. The hosts explore whether AI could mine email communications to extract process patterns that traditional process mining cannot capture—the coordination, decisions, and knowledge transfer happening outside formal systems. While GDPR constraints complicate this, the conversation highlights that digitalization's real challenge isn't technology but usability: when official tools aren't easy enough, people revert to email and spreadsheets as workarounds. Sabine shares DKFZ's innovative process landscape approach: an onboarding portal intentionally removing department names to force cross-functional thinking. HR, for example, appears across management, core scientific (PhD development), and support processes—revealing true organizational interdependencies. The landscape's greatest value is change management, creating awareness that processes exist whether documented or not. 5 Key Takeaways: Email and spreadsheets dominate because people inherently choose the easiest tool available, making usability the critical factor in technology adoption. Process management in complex research organizations requires enterprise-wide transformation, not isolated departmental improvements. Process landscapes serve primarily as change management and onboarding tools, creating organizational awareness rather than just documentation. Effective landscapes remove department names to reveal cross-functional processes and true organizational interdependencies. AI could unlock valuable insights from email communications capturing coordination and decisions outside formal systems, if GDPR constraints were resolved. If you have suggestions or questions, please reach out to us via questions@bpm360podcast.com If you enjoy our content, please like, rate, subscribe… we do appreciate that…

October 13, 2026Episode 8555 min

Ep. 85: "Beyond Time and Materials: Consulting's Evolution on Process Management in the AI Era"

In this dual-guest episode in German from the All About Process Management Conference in Stuttgart, Caspar and Russell welcome Sven Schnaegelberger (founder of BPM-O and AI startup leader) and Markus Wolf (co-founder of bpExperts). The conversation centers on how BPM consulting must transform beyond time-and-materials billing as AI reshapes the industry. Sven notes that while toolmakers have advanced substantially, they still face technical challenges embedding AI meaningfully. Crucially, process mining, modeling, and workflow disciplines are converging around "context"—fundamentally reshaping how BPM professionals deliver value. The hosts trace consulting's twenty-year evolution, revealing that pressure to shift to value-based models has long existed but consistently failed because customers lacked internal capacity for the prerequisite organizational changes. Consultants demanded full mandate; customers couldn't deliver. This impasse perpetuated traditional billing despite universal recognition of its inadequacy. Three forces now align to make value-based models viable. First, consultants must invest time in AI capability building and junior training—not just billable customer hours. Second, customers increasingly recognize AI requires value conversations ("What is this worth to our business?") rather than simple ROI calculations. Third, pioneering firms like Tanaka deliberately reject traditional licensing tiers, instead having genuine value dialogues with each customer about worth and impact. This shift toward ambiguity and collaboration, while initially disorienting to procurement departments, represents market maturation. The hosts conclude that industry-wide dialogue through conferences is essential for practitioners to share experiences and collectively imagine sustainable consulting models for the AI era, perhaps through consultant-only barcamps focused on business model evolution. Time-and-materials to value-based consulting becomes viable when consultants invest in AI capability building, not just billable hours to customers. Process mining, modeling, and workflow disciplines converge around context, fundamentally reshaping how BPM professionals create value. Customers and vendors must engage in genuine value dialogues about technology worth rather than relying on fixed pricing or guaranteed ROI. Consulting business models are evolving across billing structures, staffing approaches, and how professionals measure and account for their contributions. Industry-wide dialogue through conferences is essential for consultants to share experiences and collectively design sustainable models for the AI era. If you have suggestions or questions, please reach out to us via questions@bpm360podcast.com If you enjoy our content, please like, rate, subscribe… we do appreciate that…

October 6, 2026Episode 8427 min

Ep. 84: "Performance and Anomalies: Why Context Matters When AI Handles Exceptions"

In this fourth episode of their context mini-series, recorded live from the All About Process Management Conference in Stuttgart, Caspar and Russell explore performance baselines and anomalies as critical dimensions of process context for AI systems. They begin with a compelling analogy: in fully automated dark warehouses, there are two variants—hard-routed robots following predetermined paths (pure automation requiring no AI), and autonomous vehicles that must navigate unpredictable encounters with other vehicles (where AI becomes essential). The discussion reveals that AI's greatest value lies not in executing happy paths but in handling exceptions, deviations, and anomalies that cannot be fully predetermined with rules. Russell explains that while standardized processes aim for complete determinism with no choice, more flexible case-management-style processes require AI to provide intelligent orchestration when reality diverges from plan. Russell shares a powerful real-world example from his procurement optimization work: process mining revealed that 80% of purchase orders fell below 100 euros, yet every order incurred 35-115 euros in administrative costs. He proposed eliminating approval steps for purchases under 100 euros based on risk analysis—the savings would remove 80% of workload while jeopardizing only 1% of total spend. This exemplifies the crucial role of context: understanding what is normal (80% of orders are small), what threshold is acceptable (100 euros), what risk appetite exists (1% risk is tolerable), and what guardrails are appropriate (trust people at this level, use sampling checks). The conversation connects this to AI, asking: if we can risk-trust humans below a certain threshold, how far can we risk-trust AI with appropriate context and guidance? The episode concludes with a sobering discussion about the Hugging Face incident where an AI agent, when given the right prompt, was willing to hack into the system. This reveals a fundamental challenge: AI is trained on everything humans have created, including criminal behavior, deception, and manipulation—the entire Machiavelli playbook is in the training data. The hosts emphasize that providing context to AI isn't just about positive guidance toward desired outcomes; it must also include risk assessment around worst-case scenarios and clear guardrails that distinguish between trusted decision space and prohibited actions. This multidimensional approach to AI context—combining positive aspiration, risk tolerance boundaries, and explicit constraints—represents the real work ahead for organizations deploying AI. 5 Key Takeaways: AI's greatest value is handling exceptions and anomalies that cannot be predetermined with rules—the happy path requires only traditional automation. Context must define normal performance baselines, acceptable thresholds, and risk tolerance to enable intelligent AI decision-making within appropriate boundaries. Risk-based approaches to process optimization reveal how much work can be eliminated by trusting people within defined thresholds; the same logic applies to AI. AI training data includes everything humans created, including criminal behavior and manipulation tactics, making it essential to provide explicit guardrails and prohibited actions. Effective AI context requires multidimensional guidance: positive aspiration for desired outcomes, realistic risk boundaries, and clear constraints on what AI should never attempt. If you have suggestions or questions, please reach out to us via questions@bpm360podcast.com If you enjoy our content, please like, rate, subscribe… we do appreciate that…

September 22, 2026Episode 8359 min

Ep. 83: "The Stories We Tell: Why BPM Adoption Fails Without Addressing Identity and Meaning"

In this special guest episode, Caspar and Russell welcome Jonathan David Lewis, president of McKee Wallwork, a brand strategy firm specializing in marketing operations and organizational identity. Jonathan brings a unique lens to BPM and change management: that process adoption failures aren't fundamentally about bad processes or inadequate tools, but about a mismatch between the identity and story of the change leaders and the identity and stories of the people expected to adopt them. He reveals that BPM professionals are typically attracted to the ideals of efficiency, streamlining, and control—yet the people they're trying to change are often driven by entirely different narratives rooted in fear, shame, scarcity, or wrongness. Understanding these competing stories is the critical first step to designing adoption strategies that actually work. Jonathan introduces his framework of four limiting mental models that drive human behavior: fear ("something bad will happen"), shame ("I'm not good enough"), scarcity ("there isn't enough"), and wrongness ("something is wrong with me or this situation"). These stories operate beneath conscious awareness and shape how people respond to new processes, technologies, and organizational changes. He emphasizes that most adoption initiatives fail because they address the logical problem (the process or system) while ignoring the psychological and narrative foundations of resistance. Jonathan argues that we need to stop trying to remove suffering through perks and flexibility; instead, leaders must bring meaning to the suffering by framing organizational work as a relational quest—giving teams a sense of adventure, a clear enemy to defeat, treasure to gain, and people worth fighting for. The conversation explores how modern workplaces have eroded the tribal feeling and sense of meaningful purpose that characterized earlier decades of employment, replaced by transactional, futureless, and suffering-oriented work environments. Russell shares poignant examples of burnout driven not by workload but by disrespect for the meaning and identity people brought to their projects. Jonathan concludes with a powerful reframe: instead of operating in a hyper-efficient, dehumanizing AI era, leaders should actively reconstruct the story of work as relational rather than transactional, future-oriented rather than futureless, and meaningful rather than suffering—creating the conditions where humans can thrive alongside technology. 5 Key Takeaways: Process adoption failures are fundamentally identity and story mismatches between change leaders and the people expected to adopt new processes. Most BPM professionals are attracted to efficiency and control, but frontline workers are driven by deeper narratives rooted in fear, shame, scarcity, or wrongness that technology alone cannot address. The four limiting mental models (fear, shame, scarcity, wrongness) operate beneath conscious awareness and shape how people resist or embrace organizational change initiatives. Leaders attempting change should not remove suffering through perks and flexibility, but rather bring meaning to suffering by framing work as a relational quest with clear purpose and human value. Rebuilding the story of work requires creating relational (not transactional), future-oriented (not futureless), and meaningful (not suffering) environments where humans can thrive, especially in the age of AI. If you have suggestions or questions, please reach out to us via questions@bpm360podcast.com If you enjoy our content, please like, rate, subscribe… we do appreciate that…

September 16, 202610 min

BPM360 Short on the ARIS roadshow 2026

Russell reports live from the ARIS Roadshow in Frankfurt, where the vendor is publicly repositioning its process repository from a process documentation tool to a context provider that enables AI agents to deliver business outcomes. The roadshow messaging centers on how comprehensive organizational models—spanning processes, enterprise architecture, and balanced scorecards—create the "digital twin" of a company that AI systems require. Russell observes that ARIS is articulating exactly what Caspar and Russell have been theorizing in their context mini-series: different types of information (why, now, temporal, stakeholder) must be combined to create the context that AI needs to operate effectively and compliantly. A critical shift is emerging across the vendor and customer ecosystem: process models are no longer the end goal of BPM initiatives but rather delivery mechanisms for contextual information that powers AI and drives genuine business transformation. Russell notes that this represents a fundamental reorientation away from traditional BPM's focus on tool features and user capabilities toward outcome-based thinking where value is measured by business impact, not by model creation or certification. The conversation highlights the acceleration of market dynamics and the need for rapid feedback loops between vendors, partners, and customers to navigate the AI transformation successfully. Russell emphasizes that customers, vendors, and consulting partners now must engage in deeper discussions about which context dimensions matter most for their specific use cases and how to operationalize context across platforms and tools—these conversations are just beginning but represent the real work ahead. 5 Key Takeaways: Process repositories are being repositioned from process documentation systems to context layers that fuel AI decision-making and business outcomes. Process models are transitioning from deliverables to delivery mechanisms—the goal is no longer the model itself but what the model enables AI and humans to accomplish. Complete organizational models spanning processes, enterprise architecture, and balanced scorecards create the "digital twin" context that AI agents require to operate compliantly and effectively. Business outcome and transformation impact are now heavily stressed by vendors and customers, displacing the traditional BPM focus on tool features and process modeling skills. Vendors, customers, and partners must engage in dialogue about context dimensions and operationalization rather than assuming tools automatically provide the context AI needs. If you have suggestions or questions, please reach out to us via questions@bpm360podcast.com If you enjoy our content, please like, rate, subscribe… we do appreciate that…

September 15, 2026Episode 8238 min

Ep. 82: "Temporal and Seasonal Patterns: The Fourth Dimension of Process Context for AI"

In this fourth episode of their context mini-series, Caspar and Russell examine temporal and seasonal patterns as critical dimensions of process context essential for AI decision-making. They begin with a powerful real-world example: the Ever Given container ship blocking the Suez Canal created a temporal disruption that reverberated through global supply chains—an event that AI systems without proper temporal context cannot account for or mitigate. The discussion establishes that "when" matters profoundly in process interpretation: the time of day, day of week, shift patterns, and seasonal cycles all influence how data should be understood and how processes should respond. Russell introduces the concept that temporal patterns operate at multiple granularities—from intraday variations between day and night shifts to seasonal cycles spanning months or years. The hosts explore how cultural and operational factors amplify these patterns; for example, sales behavior differs dramatically during holiday seasons, and production capacity decisions must account for predictable seasonal demand fluctuations. They debate whether these temporal and seasonal elements are essentially the same thing (both affecting process behavior over time) or distinct phenomena requiring separate treatment in context models. Caspar shares a compelling case study from supply chain forecasting where incorporating three years of historical data with seasonal pattern analysis improved forecast accuracy from 20-34% to 85%, enabling far more effective production planning. The hosts conclude that while recurring seasonal patterns are data-driven and mathematically manageable for AI systems, disruptive temporal events remain the harder challenge—balancing the ability to predict regular cycles with preparing for unprecedented disruptions is where context models prove their greatest value. 5 Key Takeaways: Temporal and seasonal patterns are distinct context dimensions: temporal refers to one-off disruptive events (like ship blockades), while seasonal reflects recurring cycles that repeat predictably across time periods. "When" data occurs matters as much as "what" or "where"—intraday timing, day-of-week effects, cultural calendars, and shift patterns all change how process behavior should be interpreted and managed. Recurring seasonal patterns are easier for AI to manage through data analysis because they can be mathematically identified, validated against historical data, and converted into reliable predictive rules. Disruptive temporal events remain AI's greatest challenge because they're non-recurring, unprecedented, and their ripple effects across business systems are difficult to predict or model in advance. Accurate forecasting combines both dimensions: baseline seasonal patterns provide the foundation, while exception reporting from domain experts captures the disruptive temporal variations that pure data analysis cannot predict. If you have suggestions or questions, please reach out to us via questions@bpm360podcast.com If you enjoy our content, please like, rate, subscribe… we do appreciate that…

September 8, 2026Episode 8132 min

Ep. 81: "The Now Layer: Real-Time State Meets Documented Context"

In this third episode of their context mini-series, Caspar and Russell explore "the now"—the current state and condition dimension of context essential for real-time process intelligence and AI decision-making. They establish that understanding where a process currently exists requires bridging two seemingly separate elements: operational data showing what is actually happening (revealed through process mining), and documented processes showing what should happen according to design and policy. Russell introduces a critical challenge: raw operational data is just noise without context to interpret it—knowing inventory levels means nothing without understanding acceptable ranges, product-specific targets, and organizational policy constraints. The hosts explore how process mining captures the "now" operationally, revealing actual process paths over recent periods, but this alone cannot explain business constraints, road closures (policy changes), or alternative routes that haven't been traveled. They distinguish between stable contextual elements like strategic objectives and business models (valid over months or years) and volatile operational state (real-time), requiring different update frequencies and persistence timelines. Caspar emphasizes that AI needs all available information—from operating models through process landscapes to automation data—to contribute meaningfully to strategic targets. They conclude that process documentation, long overlooked in favor of operational metrics, is making a critical comeback as the essential framework for interpreting operational reality and providing AI with genuine context. 5 Key Takeaways: The Now Requires Both Operational Data and Documented Context : Raw operational state (throughput times, inventory levels, process status) is meaningless without context to interpret it—you need both what's actually happening (process mining) and what should happen (documented processes and policies) to understand the real "now." Process Mining Reveals Only Traveled Paths, Not All Options : Mining tools show which routes were taken and patterns over time, but they cannot explain policy changes (road closures), compliance constraints, or alternative pathways that organizational policy permits but hasn't been executed—documented processes provide this missing framework. Context Has Multiple Validity Horizons Across Time : A strategic business model may be valid for years, annual targets for 12 months, quarterly adjustments for 3 months, and real-time operational state updates continuously—effective context architecture must accommodate these different refresh rates and validity timelines simultaneously. Interpretation Rules Form the Bridge Between Data and Insight : Business rules, policies, and KPI targets are the frameworks that transform raw operational data into actionable intelligence—without these interpretation rules, data becomes noise and AI recommendations lose legitimacy and business value. Process Documentation Is Essential Infrastructure for AI : The documented operating model, process landscape, system architecture, and policies have always existed but were overlooked for AI purposes; they're now recognized as critical context infrastructure that AI requires to move beyond hallucination and provide grounded, strategically aligned recommendations. If you have suggestions or questions, please reach out to us via questions@bpm360podcast.com If you enjoy our content, please like, rate, subscribe… we do appreciate that…

September 1, 202644 min

Ep. 80: "The Why Layer: Beyond Data to Decision Logic and Business Guardrails"

In this second episode of their context mini-series, Caspar and Russell dig deep into the "why layer"—the business logic and decision drivers that form the foundation of meaningful context. They begin by analyzing how major ERP and BPM vendors define context, discovering that most remain introverted, limiting context to data within their own systems rather than understanding the broader organizational landscape. Russell raises a critical distinction between "content" and "context," questioning whether they're the same thing or fundamentally different. The hosts establish that context is not simply data, but rather multiple types of content plus the crucial relationships and dependencies between them. They emphasize that the "why layer" encompasses the rules, compliance requirements, and constraints within which organizations must operate—the parameters that define what's actually possible and permissible. The conversation explores how understanding why decisions are made, rather than just what happened, is essential for both human decision-making and AI reasoning. They introduce the "Five Whys" methodology as a practical tool for uncovering genuine business logic beneath surface-level explanations. The hosts propose that an "overlord agent" orchestrating multiple systems needs the "why" as its ultimate decision-making context, though guardrails are necessary—the "why" cannot simply reduce to "make money" without considering compliance and organizational values. They conclude by proposing to revive the Balanced Scorecard as a model specifically designed to capture organizational "why" context. 5 Key Takeaways: Context Is More Than Data—It's Structure and Relationships : Vendors typically conflate context with their internal data, but true context requires understanding dependencies between different types of content plus the rules and constraints that govern decisions—raw data without this structure is just noise. Distinguish Between Content and Context : Content is raw data and information; context is that content plus the relationships, rules, compliance parameters, and dependencies that make it meaningful and relevant to decision-making—AI and humans both need this structured context, not just content. The Why Layer Is About Decision Logic, Not Just Compliance : Understanding why decisions are made goes beyond compliance rules and includes business policies, risk tolerances, organizational priorities, and strategic objectives—this decision logic is what enables proper interpretation of data and aligned AI reasoning. Use the Five Whys to Uncover Authentic Business Logic : Most organizations struggle to articulate their actual decision-making rationale; applying the "Five Whys" methodology systematically reveals the true business drivers beneath surface-level explanations and builds genuine "why" context. Why Needs Guardrails to Prevent Misalignment : An overlord AI agent making decisions based on organizational "why" context requires guardrails—a purely profit-maximizing why without compliance, ethical, and stakeholder considerations will produce decisions that harm the organization despite being logically aligned with stated objectives. If you have suggestions or questions, please reach out to us via questions@bpm360podcast.com If you enjoy our content, please like, rate, subscribe… we do appreciate that…

August 25, 202633 min

Ep. 79: "Defining Context in BPM: Six Dimensions to Enable AI and Intelligence"

In this introductory episode to a new mini-series, Caspar and Russell tackle a concept everyone discusses but few truly understand: context and context models. They reveal that while organizations constantly invoke the need for "context," most stakeholders make vague assumptions about what context actually means without rigorous definition. The hosts outline their research-driven framework identifying six distinct dimensions of context essential to modern BPM: the "why layer" of business logic and decision drivers; state and conditions representing the current process status; temporal and seasonal patterns that vary across business cycles; stakeholder and role perspectives that differ by geography and function; performance baselines and anomaly contexts that define normal versus exceptional; and explainability and audit trails that prevent AI black boxes. The discussion explores implementation challenges beyond the technical, including organizational "ego"—the resistance from vendors and systems to share data in neutral platforms. Russell introduces the concept of a "context orchestrator" that governs how data across multiple enterprise systems relates to each other, without requiring centralized data warehouses. They emphasize that proper context architecture enables AI and intelligent decision-making but requires thinking beyond traditional approaches. The episode sets the stage for a 7-9 episode deep dive into each dimension and how organizations can practically build comprehensive context capabilities. 5 Key Takeaways: Context Has Six Distinct Dimensions : Proper context goes far beyond process models and includes the "why layer" (business logic and compliance), current state and conditions, temporal patterns, stakeholder perspectives, performance baselines, and explainability—each requires separate consideration and governance. Process Management Alone Doesn't Provide Complete Context : The assumption that process management automatically provides sufficient context is incomplete; it's merely one component. Organizations need deliberate, multi-dimensional context architecture that spans business logic, performance data, and organizational perspectives. Organizational "Ego" Is a Major Implementation Barrier : Consolidating context requires extracting data from multiple vendor platforms and systems, which triggers resistance from vendors protective of their data and organizations comfortable in siloed systems—overcoming this ego-driven resistance is as critical as solving technical integration challenges. Context Orchestration Without Data Centralization Is Possible : Rather than copying everything into a new data warehouse like old BI approaches, modern architecture should establish a context governance layer that knows where data lives, how different systems' data relates, and enables referencing across platforms through APIs and connections. Context Enables AI Without Restrictive Performance Requirements : For most organizations (outside high-frequency dealing rooms), context doesn't need to be instantaneously centralized; slightly slower reference-based access to distributed data sources is acceptable—this enables practical architecture that respects existing systems while enabling intelligent orchestration. If you have suggestions or questions, please reach out to us via questions@bpm360podcast.com If you enjoy our content, please like, rate, subscribe… we do appreciate that…

August 4, 2026Episode 7838 min

Ep. 78: "Process Modeling Is Dead—Long Live the Process Model: Context and Orchestration in AI Era"

In this episode, Caspar and Russell explore the fundamental transformation of process modeling's role in business and technology. They trace the evolution from the 1990s-2000s when process models were primarily project deliverables to today's paradigm where process models serve as essential working assets providing context for AI implementations. The discussion reveals how process mining rediscovered the critical importance of process models—not as decorative outputs, but as context providers that enable proper interpretation of data and intelligent decision-making. Russell emphasizes the shift from "working towards" a process model to "working with" process models throughout transformation journeys. They examine the philosophical evolution in vendor strategy, highlighting that the real competitive differentiation won't come from individual tools (modeling, mining, automation, workflow) but from orchestration philosophy—how vendors integrate these tools into a cohesive ecosystem. The conversation explores how AI systems require richer, more complete models than humans need, challenging the traditional approach of "simplifying for readability." They debate the necessity of agnostic AI layers that coordinate across multiple specialized AI tools rather than siloed point solutions. The hosts conclude that vendors demonstrating true understanding of orchestration, context modeling, and holistic ecosystem philosophy will define the next era of BPM and process intelligence, while others will fade in relevance. 5 Key Takeaways: Models Are Working Assets, Not Project Deliverables : The fundamental shift is from treating process models as the end goal of a BPM project to understanding them as continuously evolving working assets that provide context throughout transformation, mining, automation, and AI initiatives. AI Requires Richer Models Than Humans Need : Process models must now serve machine interpretation for AI and mining, not just human understanding—this means models need to capture complete context, handle edge cases, and answer technical questions that traditional simplified business models could ignore. Process Mining Revalidated the Importance of Models : Process mining initiatives forced organizations to recognize that accurate interpretation of process data requires quality process models as context—mining alone produces data, but models transform that data into actionable business insights and transformation guidance. Orchestration Philosophy Determines Vendor Relevance : The competitive differentiation won't come from individual point solutions (modeling tools, mining tools, workflow automation) but from vendors that architect holistic ecosystems with agnostic AI coordination layers that orchestrate across specialized tools and maintain consistent context. Central Context Models Enable Optimal Decisions Across the Value Chain : Organizations need a single unified context model with an agnostic orchestration layer on top, rather than multiple disconnected AI systems—this architecture enables coordinated optimization across the entire process ecosystem rather than local optimization within individual silos. If you have suggestions or questions, please reach out to us via questions@bpm360podcast.com If you enjoy our content, please like, rate, subscribe… we do appreciate that…

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