Beyond Rent: Exploring Property Management

Hosted by Rent Manager

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Episodes

155

Latest episode

Jun 2026

Language

EN-US

About the show

Property management is an ever-changing field that seems to evolve just when you think you have a solid grasp on it. That’s why it’s imperative to stay informed and pivot along with the industry. Rent Manager's Beyond Rent is a brand-new bi-weekly podcast full of the latest trends, technology, and best practices affecting property management today. Hear from true trailblazers and agents of change from all walks of the industry─experienced owners, policy makers, smart-home innovators, and senior-level Rent Manager representatives. Beyond Rent is hosted by Rent Manager’s own Joe Easton, a technology aficionado, seasoned networker, and seeker of conversations that go beyond the surface. New episodes of Beyond Rent will be available bi-weekly on all major podcast platforms.

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60 recent

June 14, 2026Episode 15439 min

Screening Infrastructure

Resident screening has always been part of the leasing process — but Johnny Bravo, Product Strategist at Rent Butter, makes a compelling case that it should be much more than that. In this episode of Beyond Rent, Johnny argues that screening belongs in the operational infrastructure of every property management company, sitting alongside insurance and maintenance rather than being treated as a one-time checkbox. With 20 years of experience spanning the operator side, credit bureaus, and fraud and identity work, Johnny brings a rare, full-picture perspective to what modern tenant screening actually requires.The conversation covers the gap between how quickly data and technology have evolved and how slowly many organizations have updated their screening practices to match. Johnny breaks down why credit scores were never built to predict rent payment behavior, why inconsistent policy application creates more risk than a bad applicant ever could, and how operators can use business intelligence to trace downstream problems back to decisions made at the screening stage. He introduces the concept of "invisible risk": the quiet, compounding danger that builds when screening policy lives in someone's head instead of a documented, repeatable system.Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

May 31, 2026Episode 15346 min

The Efficiency Playbook: What Q4 Leasing Data Reveals About 2026’s Best-Performing PMCs

In this episode, you’ll hear how leasing data is revealing meaningful shifts in renter demand, market conditions, and operational performance. The discussion explains why growing days on market, lower lead volume, and flat rents are changing how property managers need to approach leasing. You’ll also learn how automation, conversion-focused metrics, and self-service leasing tools can help you work more efficiently, improve prospect experience, and stay competitive in a softer market. Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

May 17, 2026Episode 15248 min

How AI is Improving Leasing Analytics

In this episode, you’ll hear a detailed discussion on the ways AI is changing leasing analytics and prospect engagement in property management. The conversation focuses on why response speed, data quality, and modern KPIs matter more than ever as renter expectations continue to rise. You’ll learn how AI-supported leasing teams are improving response times, reducing vacancy days, and using better data to guide prospects through the leasing funnel. The episode also explores real-world case study results, fair housing considerations, and how AI can support—not replace—onsite teams.

May 3, 2026Episode 15144 min

The War on Profit

DESCRIPTION Rising costs, tighter margins, and increased competition make it easy to blame the market for shrinking profits. But for many property management companies, the real issue is internal inefficiency. In this episode, Jay from Better Who explains why operational waste, undocumented policies, unclear roles, and poorly defined processes quietly drain profitability every single day. Jay breaks down how property managers can reclaim lost productivity by focusing first on people, process, and policy before jumping into automation or AI. From eliminating tribal knowledge to defining accountability charts and documenting procedures as they happen, this conversation highlights practical steps companies can take to become more scalable and more profitable. The discussion also explores how AI should be approached as a tool, not a solution. With the right team ownership, documented knowledge, and a clear internal playbook, AI becomes a powerful efficiency enhancer rather than a risky distraction.

April 19, 2026Episode 15039 min

Working with Vulnerable Tenants with Psychiatric Disabilities

Abe Schuchman, Executive Director and CEO of Housing Unlimited, joins the podcast to discuss the need for quality, affordable housing for individuals with psychiatric disabilities who are in recovery. Housing Unlimited is committed to community integration and independence for these renters by providing renovated scattered-site homes that offer independent living for individuals in mental health recovery.Abe also shares why clear, respectful, and consistent communication is essential in landlord-tenant relationships—and why keeping those interactions focused on traditional housing matters makes a meaningful impact. Residents feel more empowered when communication is handled thoughtfully and when they have access to off-site support. Further, he highlights the value of proactively building relationships with local mental health crisis-support providers. If a tenant experiences a crisis, government agencies and other stakeholders may be available to help. Many communities now offer mobile response teams that provide humane, expert outreach—making it essential to understand the resources available in your area.Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.You can learn more about Abe Schuchman on LinkedIn, and Housing Unlimited on the company’s website.Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

April 5, 2026Episode 14958 min

Growing a Business in Multifamily: Lessons from Foxen

Kevin Jacobson, CEO at Foxen, joins the podcast to discuss navigating the challenges of growing a multifamily business and three different approaches to take.The first method is “Outside Your Four Walls”: How you show up to external stakeholders. The importance of understanding your customers’ evolving needs. How senior leaders demonstrate credibility, vision, and financial discipline to banks and investors. Balancing transparency with confidence to build long-term relationships. Leading initiatives that enhance the resident experience strengthen brand reputation.The next approach is “Inside Your Four Walls”: How you show up to your team and company. Culture, communication, and leadership inside the company are just as critical as external relationships. The importance of modeling behaviors that reinforce the company’s values. Engaging directly with your core team to ensure clarity, motivation, and accountability. Supporting teams through challenges while giving them autonomy to grow.The last tactic is “Yourself”: Navigating personal growth, stress, and leadership. Leading well externally and internally requires self-awareness, adaptability, and perspective. Continuous learning from other leaders, industries, and experiences. Embrace the lessons from diverse experiences. Recognize that self-awareness and reflection are critical tools for long-term leadership success.Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.You can learn more about Kevin Jacobson on LinkedIn, and Foxen on the company’s website.Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

March 22, 2026Episode 14841 min

The State of Digital Payments

Present-day renters expect mobile-first, instant payments. Digital rent payments are on the rise as manual or paper-based processes often lead to impatience, friction, and even fraud. Chris Helmers, Vice President of Sales & Client Success at Zego, joins the podcast to discuss the state of digital rent payments, including an industry snapshot and market outlook. He also explains the connection between check fraud and identity theft, the impact this has on property managers and owners, and ways to reduce risk—fully digital payments, better ID verification and fraud detection, standardized digital refunds, fewer checks, and staff training on clear payment policies.Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.You can learn more about Chris Helmers on LinkedIn, and Zego on the company’s website.Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

March 8, 2026Episode 14749 min

Video is the Highest Leverage Tool You Aren’t Using

Only 25% of property managers use video as a tool in their listings, and 10% or fewer use it for communication and education.Jennifer Ruelens, Founder and Broker of One Focus Property Management, joins the podcast to discuss why video is the best scalable way to build credibility and relationships; how to succeed in video production; why public videos consistently increase visibility, impact, and differentiation for your company; and ways to remove any anxiety or insecurity from utilizing video.Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.You can learn more about Jennifer Ruelens on LinkedIn, and One Focus Property Management on the company’s website.Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

February 22, 2026Episode 14639 min

The Power of a Monthly Operating Rhythm & Training for Next-Gen Community Leaders

Mindy Parish, Founder and Chief Consultant of Parish Consulting, joins the podcast to discuss how establishing a monthly operating rhythm can improve your organization and develop the next generation of community leaders. Using monthly checklists that focus on key areas of portfolio operations—financials, capital, resident relations, property inspections, safety, compliance, etc.—managers can gain a 360° view of operations without being overwhelmed.Mindy also explains how people drive performance—though checklists and systems are powerful, they’re only beneficial when managers are trained, mentored, and confident in execution. Further, she shares how communities can maintain a competitive edge through strong resident engagement and proactive relationships with civic partners. Finally, she examines how consistent reviews—paired with data, optimized systems, and accountability tools—enable leaders to spot trends and hold their teams accountable.Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.You can learn more about Mindy Parish on LinkedIn, and Parish Consulting on the company’s website.Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.

February 8, 2026Episode 14543 min

Combating Communication Challenges with Technology

Communication is a perpetual challenge in business and a task that property managers are always trying to improve.On this episode of the podcast, Joseph Schultz, co-founder of Efformance, discusses how technology can help us be more efficient in communication. Joseph addresses the biggest resident communication challenges; ways to improve internal communication; how technology helps solve these challenges; and how communication can be effectively automated through various tools, such as MailFuze and Savant.Explore additional Beyond Rent episodes by connecting with us on Facebook, Instagram, TikTok, LinkedIn, and YouTube.You can learn more about Joseph Schultz on LinkedIn, and Efformance on the company’s website.Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.Learn more about Rent Manager’s industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and X.