
Decay
You might have a decay problem at work. Life is often described as a stool with four legs. Health, family, work, faith/spirituality. Get one of these wrong and the whole thing tips over. What about at work? Here's three: Leg One: Results This is why we're here. If you run a business, that means making money. What you do with that money is up to you. Reinvest it, give it away, give it back to investors. When you decide what good results look like, you build a dashboard. You show up weekly, monthly, quarterly, and you look at it. Are we delivering? Yes or no. So, this leg gets most of the attention. It's easy to see and measure. Ironically, this attention is often the reason for the decay. Leg Two: Culture Culture isn't five or ten values a founder or exec team wrote on a whiteboard at an offsite in Napa. It's what the humans actually do in the real world. This is worth slowing down on. Culture is the sum of our actions. Actions are what produce results. Combine a good culture with a good strategy, you get good results. Culture is hard to measure and harder to be honest about. Especially if you're in charge. If you're paying attention to the small things people do, you'll know. Then, it's about whether you have the courage to say it and something about it. Remember, those with the most power have an outsized impact on culture. Leg Three: Development It's easy to talk about what we do for people in a recruiting deck, but when you stop and look at your week, how much of it is focused on this leg of the stool? Intentional development of your people. Do you spend 20% of your time? A day a week? What's the right number? Andy Grove put a number on it. "Training is, quite simply, one of the highest-leverage activities a manager can perform. Consider for a moment the possibility of your putting on a series of four lectures for members of your department. Let's count on three hours of preparation for each hour of course time—twelve hours of work in total. Say that you have ten students in your class. Next year they will work a total of about twenty thousand hours for your organization. If your training efforts result in a 1 percent improvement in your subordinates' performance, your company will gain the equivalent of two hundred hours of work as the result of the expenditure of your twelve hours." Twelve hours in. Two hundred back. What if you saw a 1600% return in your 401k? Would you spend twelve hours a year on it? Or do you hand it to HR? Grove answers that one too. "Training must be done by a person who represents a suitable role model. Proxies no matter how well-versed they might be in the subject matter cannot assume that role. The person standing in front of the class should be seen as a believable practicing authority on the subject taught." Not the best presenter. Not whoever has room on their calendar. A believable practicing authority. Training doesn't have to be a slide deck and a talking head. Mostly it isn't. We're developing the people around us every minute by how we behave and the actions we take. But it requires intentionality. It's pulling someone aside and saying, here's what I'm thinking and here's why. Or slowing down to tell the entire organization how you're thinking and why. Or admitting when you got it wrong or don't know the answer and asking for help. It can be as simple as saying please or thank you to someone. Especially when they’re three layers down. Or the opposite, ending every email with ASAP. Or not even responding to the email. Or showing someone what it really looks like to be listened to. This can be jarring. Most people aren't used to it. All of this, development and culture. Those two, with the right strategy, get you results. In life, when a leg of the stool breaks, you know. You get sick. You get fired. The marriage cracks. The stool goes over fast and loud, and you go fix it. Eat better. Sleep. Go for a run. Spend more time with your person. At work, it fails slowly. Maybe the results leg gets thicker and stronger. The other two thin out. We say yes to things we should say no to. We let the jerk stay. Nobody says anything. You still get the bonus and the promotion and the accolades. Then one day, long after you're gone, the thing tips over. The culture stopped producing results. Nobody was developed to carry it. Decay. Then, death. Peter Drucker said it very cleanly in 1966. "Every organization needs performance in three major areas: It needs direct results; building of values and their reaffirmation; and building and developing people for tomorrow. If deprived of performance in any one of these areas, it will decay and die." Sixty years. And we're still paying attention to one dashboard. Take care. Be good.-kv This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit kellyvohs.substack.com














