
Ep210: Resilience at Machine Speed - PagerDuty's Path to Autonomous Operations
PagerDuty SVP Rukmini Reddy explains why AI is making software operations exponentially more complex — and why the companies that learn and recover fastest will be the ones that win.Topics Include:PagerDuty powers critical digital operations for enterprises and AI-native companies.Founded by early AWS employees who experienced always-on system failures firsthand.The platform evolved from simple alerting into a full operational intelligence platform.Complexity exploded with microservices, cloud-native infrastructure, and multi-cloud environments.Reliability must be a core value — not an operational afterthought.PagerDuty's culture champions the customer above everything else.Employee recognition extends beyond sales to celebrate the whole business.AI is accelerating software creation but making operations far more complex.AI fails differently — silently, unpredictably, with a much larger blast radius.Enterprises should leverage their operational history as a competitive AI asset.AI-native companies must build operational resilience early, not bolt it on later.The winners won't build fastest — they'll learn and recover fastest.Participants:Rukmini Reddy – Senior Vice President of Engineering, PagerDutySee how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/



