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Audiology Mastery: How to Build Your Dream Practice

Recent changes in Audiology have left many practice owners struggling to grow. With 3rd party payers becoming more prevalent and reimbursements going down, getting enough people through the door to grow your practice is more challenging than ever before.Audiology Mastery is designed to provide you with the resources you need to grow your practice. On this podcast, you’ll learn how to increase revenue, improve patient and employee satisfaction, and build a practice that provides for your life without consuming your life.Host Kevin St.Clergy has been helping audiology and hearing aid practice owners grow for over 25 years. Having helped thousands of audiologists through his talks, books, and coaching programs, Kevin has discovered what works and what doesn't work from the best practices in the world. Growing your practice does not have to be a mystery, and Audiology Mastery will show you how.For more resources on growing your practice, visit us at MedPB.com
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14 January 2025
Positive Psychology in Audiology: Science-Backed Strategies for Happier Professionals | Stephanie Harrison

Balancing long hours and multiple responsibilities often leaves audiologists and practice owners exhausted, making it difficult to enjoy both work and personal time. After facing her own struggles with unhappiness, Stephanie Harrison discovered the power of positive psychology and its proven strategies for thriving. Realizing this valuable knowledge wasn’t widely accessible, she simplified it for everyday use, aiming to help others lead healthier and happier lives. In this episode, Stephanie joins Kevin to share science-backed tools for reducing stress, finding balance, and building a more fulfilling life and practice. Stephanie Harrison is the creator of the New Happy philosophy, a well-being expert, bestselling author, and speaker. Through her company, The New Happy, she inspires millions worldwide with award-winning tools and resources for cultivating daily happiness.  In this episode, Kevin and Stephanie will discuss: (00:00) Introduction  (00:52) Understanding Positive Psychology (02:38) Lessons From Transitioning to Entrepreneurship (05:32) Moving Beyond Society’s Idea of Success (10:34) Taking Responsibility for Your Happiness (13:06) The Role of Self-Compassion in Achieving Happiness (16:14) Stephanie’s Four-Step Framework to Living Happily  (17:21) How Happiness Prevents Burnout in Audiologists (19:44) Building Stronger Relationships Through Positivity (21:33) Addressing Workplace Negativity in Your Practice (23:52) Why People-First Marketing Wins in Audiology (25:51) How The New Happy Is Redefining Wellbeing (26:50) Unlearning Happiness Myths to Find True Fulfillment (32:24) Using Science and Creativity to Drive Growth Stephanie Harrison is the creator of the New Happy philosophy, a well-being expert, bestselling author, and speaker. Through her company, The New Happy, she inspires millions worldwide with award-winning tools and resources for cultivating daily happiness. Her book, New Happy, reveals that helping others is the key to true happiness. Stephanie shares insights on happiness, culture, and leadership and has been featured in Forbes, Oprah Daily, Harvard Business Review, and more. Connect with Stephanie: Stephanie’s Website: www.hello@thenewhappy.com  Stephanie’s LinkedIn: https://www.linkedin.com/in/stephanieleighharrison/  Resources Mentioned: Stephanie’s Book, New Happy: Getting Happiness Right in a World That's Got It Wrong: https://www.amazon.com/New-Happy-Getting-Happiness-Right/dp/0593541383  The Only Thing: If you’re an audiologist and want to grow your practice – we’ve got a FREE, expert guide to help you achieve your goals. It’s called The Only Thing.  This expert guide will show you how to increase new patient calls by 5 to 57 a month, schedule more new patients each week, help more people, and increase revenue. It’s the best resource I know for growing your audiology practice. Get your copy for free at http://medpb.com/mastery

35 min
7 January 2025
Mastering Tough Conversations: Actionable Tools for Practice Growth | Gene Hammett

Audiologists and practice owners often avoid tough conversations about underperformance or conflict, leading to unresolved issues and workplace tension. Addressing these challenges is key to improving team dynamics, retaining talent, and fostering practice growth. After a decade in corporate, Gene Hammett built a $7 million online business, only to lose it all when a deal went sour. From this setback, he discovered a passion for coaching CEOs to develop strong leaders and address limitations. In this episode, Gene joins Kevin to share actionable strategies to enhance leadership and navigate tough conversations for a thriving audiology practice. Gene Hammett is a bestselling author, keynote speaker, and executive coach who helps founders and CEOs develop strong leaders at every level. Over 1 million business leaders have used his advice to improve their leadership and grow their companies. In this episode, Kevin and Gene will discuss: (00:00) Introduction  (00:46) Pivoting from Corporate Life to Entrepreneurship (01:51) Growing His Sports Tour Business from Zero to $7 Million (03:14) Rebuilding From Scratch After Losing Everything (05:35) His Journey to Becoming a Top Leadership Coach  (10:50) Transforming Leadership Styles for Better Results (14:35) Why Mission-Driven Practices Attract and Retain Top Talent (16:08) The Power of Tough Conversations in Team Growth (23:08) How Leadership Styles Impact Tough Conversations (26:25) Mastering Difficult Conversations in Four Simple Phases (32:08) Gene’s Straightforward Guide to Leading with Impact (34:50) The Framework for Handling Tough Conversations (40:20) Why Every Hard Talk Needs a Follow-Up  (43:52) Connecting with Gene Gene Hammett is a bestselling author, keynote speaker, and executive coach who helps founders and CEOs develop strong leaders at every level. After studying the leadership of fast-growing businesses on the Inc. 5000 list, he discovered strategies that help companies grow. Gene is also the founder of the Growth Think Tank podcast, which is recognized as a top resource for leaders. His work has appeared in publications like Inc., Entrepreneur, and Success magazines. Over 1 million business leaders have used his advice to improve their leadership and grow their companies. Connect with Gene: Gene’s Website: https://genehammett.com/  Gene’s LinkedIn: https://www.linkedin.com/in/genehammett/  Resources Mentioned: Gene’s Book, How to Have Tough Conversations: The Framework for Great Leaders to Say What Needs to Be Said When the Pressure Is On: https://www.amazon.com/How-Have-Tough-Conversations-Framework-ebook/dp/B0D7WFLZL5  Start With Why by Simon Sinek: https://www.amazon.com/Start-Why-Simon-Sinek/dp/1591844517/  Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity by Kim Scott: https://www.amazon.com/Radical-Candor-Kick-Ass-Without-Humanity/dp/1250103509  Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, et al: https://www.amazon.com/Crucial-Conversations-Tools-Talking-Stakes/dp/B09BK342ZW/  The Only Thing: If you’re an audiologist and want to grow your practice – we’ve got a FREE, expert guide to help you achieve your goals. It’s called The Only Thing.  This expert guide will show you how to increase new patient calls by 5 to 57 a month, schedule more new patients each week, help more people, and increase revenue. It’s the best resource I know for growing your audiology practice. Get your copy for free at http://medpb.com/mastery

46 min
31 December 2024
Guy Kawasaki: How Technology is Making Hearing Care Accessible for All

Many patients avoid hearing aids due to the stigma of aging, so audiologists must promote their acceptance and leverage technology to drive innovation and improve patient care. Guy Kawasaki lost his hearing to Meniere’s disease and underwent a cochlear implant, which transformed his experience. After facing challenges with accessibility and hearing tech integration in everyday life, he now advocates for greater inclusivity in hearing care. In this episode, Guy joins Kevin to share his journey with hearing loss and cochlear implants, offering insights on improving patient care through empathy and advocacy, as well as the future of audiology with emerging technologies. Guy Kawasaki is a renowned marketing specialist, author, venture capitalist, and speaker known for his influential roles at Apple, where he helped launch the Macintosh, and at Canva, where he serves as Chief Evangelist. In this episode, Kevin and Guy will discuss: (00:00) Introduction  (00:48) His Journey with Meniere's Disease (02:52) Challenges with Hearing Accessibility in Public Spaces (06:54) Guy’s Experiences at Apple and Canva (10:20) The Mindset That Drives Personal and Practice Growth (15:38) Business Strategies for 2025 (17:48) Why Great Leaders Hire Greater Talent (18:47) Empathy as the Key to Effective Marketing in Audiology (23:26) Emerging Trends Audiologists Need to Know (25:46) How AI Can Transform Hearing Experiences (27:50) Thriving in Audiology with the Right Mindset and Support Guy Kawasaki is a renowned marketing specialist, author, venture capitalist, and speaker known for his influential roles at Apple, where he helped launch the Macintosh, and at Canva, where he serves as Chief Evangelist. Beyond his tech career, Guy has become a passionate advocate for hearing accessibility after experiencing hearing loss due to Meniere’s disease and receiving a cochlear implant. This journey has driven his mission to break down the stigma surrounding hearing aids and promote innovative solutions for hearing care and accessibility. Connect with Guy: Guy’s Website: https://guykawasaki.com/  Guy’s LinkedIn: linkedin.com/in/guykawasaki/  Resources Mentioned: Guy’s Book, Think Remarkable: 9 Paths to Transform Your Life and Make a Difference https://www.amazon.com/Think-Remarkable-Paths-Transform-Difference/dp/139424522X  Grit: The Power of Passion and Perseverance by Angela Duckworth: https://www.amazon.com/Grit-Passion-Perseverance-Angela-Duckworth/dp/1501111108  The Only Thing: If you’re an audiologist and want to grow your practice – we’ve got a FREE, expert guide to help you achieve your goals. It’s called The Only Thing.  This expert guide will show you how to increase new patient calls by 5 to 57 a month, schedule more new patients each week, help more people, and increase revenue. It’s the best resource I know for growing your audiology practice. Get your copy for free at http://medpb.com/mastery

33 min
24 December 2024
Protect Your Practice: The Ultimate Guide to HIPAA-Compliant Marketing for Audiologists | James Corr

Audiologists often use web tracking technologies in healthcare marketing, which can compromise patient privacy and lead to unintentional HIPAA violations if not properly managed. These mistakes can result in substantial fines and damage to a practice's reputation. After a decade in analytics consulting, James Corr noticed that his clients had growing concerns about online tracking and privacy. This led him to FreshPaint, where he helps healthcare organizations protect patient privacy. In this episode, James and Kevin discuss the importance of HIPAA compliance, common misconceptions among healthcare practices, and the risks of non-compliance. James Corr is a data privacy expert and the Head of Compliance and Privacy at FreshPaint. At FreshPaint, he helps healthcare organizations navigate compliance challenges while using web tracking and analytics tools. In this episode, Kevin and James will discuss: (00:00) Introduction (00:35) From Consulting to Data Protection at FreshPaint (01:59) Why HIPAA Compliance Matters for Practices of All Sizes (05:14) Protecting Patient Privacy in a Data-Driven World (07:42) How FreshPaint Ensures Data Protection in Digital Marketing (08:57) Web Tracking Risks in Healthcare Marketing (12:09) Safeguarding Your Practice Against 'Ambulance Chasers' (17:11) HIPAA’s Four Tiers of Violations and Their Impact (20:18) Addressing Privacy Concerns with Facts, Not Fear (22:14) Why You Need Specialized Attorneys for HIPAA Compliance (28:47) Connecting with James James Corr is a data privacy expert and the Head of Compliance and Privacy at FreshPaint. With years of experience in analytics consulting, he shifted his focus to data protection and HIPAA compliance, driven by the increasing need to safeguard patient privacy in digital marketing. At FreshPaint, James helps healthcare organizations navigate compliance challenges while using web tracking and analytics tools. He is passionate about helping practices achieve their marketing goals without compromising patient trust or privacy. Connect with James: James’s LinkedIn: https://www.linkedin.com/in/jamescorr1/  James’s Email: james.corr@freshpaint.io  Resources Mentioned: FreshPaint Website: www.freshpaint.io  The Only Thing: If you’re an audiologist and want to grow your practice – we’ve got a FREE, expert guide to help you achieve your goals. It’s called The Only Thing.  This expert guide will show you how to increase new patient calls by 5 to 57 a month, schedule more new patients each week, help more people, and increase revenue. It’s the best resource I know for growing your audiology practice. Get your copy for free at http://medpb.com/mastery

30 min
17 December 2024
Proven Strategies for Building an Audiology Team That Excels in Patient Care | Liz Wiseman

Leaders, including those in audiology, often overburden or underutilize their teams. This can lead to burnout, poor performance, and stagnation. Liz Wiseman, who became a leader at just 24 in a rapidly growing company, faced leadership challenges early in her career. Through observation and analysis, she discovered that the most effective leaders amplify their team’s potential instead of stifling it. She calls this concept ‘Multiplier Leadership’. In this episode, Liz joins Kevin to explore the power of ‘Multiplier Leadership’, how leaders can unlock their team’s potential, and practical strategies for achieving success in audiology practices. Liz Wiseman is a leadership researcher, executive advisor, bestselling author, and speaker known for her work on organizational leadership and talent development. She is the CEO of the Wiseman Group, a leadership development firm. In this episode, Kevin and Liz will discuss: (00:00) Introduction (01:06) From Rookie to Leadership Expert (03:51) ‘Multiplier’ vs ‘Diminisher’: How Leadership Styles Impact Teams (05:18) Five Leadership Strategies Every Practice Needs (11:19) Why Burnout Is About Impact, Not Workload (14:49) What to Do When Your Boss Doesn’t See Your Value (21:15) Creating a ‘User’s Guide’ to Improve Teamwork (23:27) Uncovering Team Talents to Elevate Your Audiology Practice (29:54) Accountability as the Key to Better Patient Care (33:49) How Leaders Can Inspire Teams Without Adding Stress (37:52) Empowering Your Team as a Practice Owner (40:25) Connecting with Liz Liz Wiseman is a leadership researcher, executive advisor, bestselling author, and speaker known for her work on organizational leadership and talent development. She is the CEO of the Wiseman Group, a leadership development firm, and has worked with top global companies across various industries. Liz is the author of bestselling books including Multipliers, Rookie Smarts, and Impact Players. Her insights have been featured in publications like the Harvard Business Review, and she frequently lectures at BYU and Stanford University. Connect with Liz: Liz’s Website: https://thewisemangroup.com/  Liz’s LinkedIn: https://www.linkedin.com/in/lizwiseman/  Resources Mentioned: Liz’s Book, Multipliers: How the Best Leaders Make Everyone Smarter: https://www.amazon.com/Multipliers-Best-Leaders-Everyone-Smarter/dp/0061964395  Liz’s Book, Rookie Smarts: Why Learning Beats Knowing in the New Game of Work: https://www.amazon.com/Rookie-Smarts-Learning-Beats-Knowing/dp/006232263X  The Five Dysfunctions of a Team: A Leadership Fable by Patrick M. Lencioni: https://www.amazon.com/Five-Dysfunctions-Team-Leadership-Fable/dp/0787960756  The Only Thing: If you’re an audiologist and want to grow your practice – we’ve got a FREE, expert guide to help you achieve your goals. It’s called The Only Thing.  This expert guide will show you how to increase new patient calls by 5 to 57 a month, schedule more new patients each week, help more people, and increase revenue. It’s the best resource I know for growing your audiology practice. Get your copy for free at http://medpb.com/mastery

42 min
10 December 2024
John Lee Dumas: Unlock Explosive Practice Growth with AI & Content Creation

Many audiologists struggle to define their niche and stand out in a competitive market. But by embracing AI and content creation, they can differentiate themselves as forward-thinking, tech-savvy professionals. John Lee Dumas, after an eight-year military career, found his true calling in podcasting. In 2012, he launched Entrepreneurs on Fire, the first daily podcast for entrepreneurs. Despite early struggles with imposter syndrome and hosting skills, he focused on growth, eventually reaching 4,400 episodes and 160 million listens. In this episode, John discusses the power of finding your niche, creating impactful content, and using AI to drive future success. John Lee Dumas is an award-winning entrepreneur, author, founder, and host of Entrepreneurs on Fire, an award-winning podcast with over 4,400 episodes and 160 million downloads. Through his podcast and books, he helps aspiring entrepreneurs achieve financial freedom by focusing on value, consistency, and niche mastery. In this episode, Kevin and John will discuss: (00:00) Introduction  (00:00) From Military Service to Podcasting Success (03:19) Overcoming Early Business Struggles (04:05) Mastering Your Niche and Beating the Competition (05:39) Three Pillars for Sustainable Growth in Audiology (08:37) Connecting with Patients Through Short, Impactful Content (12:17) How Solving Patients’ Problems Builds Loyalty (13:54) Building a Practice That Works for You, Not Against You (15:16) Creating Real Connections Through Authentic Marketing (17:27) Why Practice Owners Must Embrace AI (19:02) How Masterminds Can Boost Your Audiology Practice (20:44) John’s Daily Routine for Success (22:27) The Future of AI in Audiology and Potential Backlash (24:57) How to Scale Your Practice and Reclaim Your Time (28:35) John’s Favorite Podcast Guests  (30:07) Daily Habits Every Audiologist Needs to Prevent Burnout (33:21) Why You Should Chase Value, Not Success (34:00) Get in Touch with John John Lee Dumas is an award-winning entrepreneur, author, founder, and host of Entrepreneurs on Fire, an award-winning podcast with over 4,400 episodes and 160 million downloads. After serving as a U.S. Army officer, John transitioned to entrepreneurship and launched the first daily podcast interviewing successful entrepreneurs. Through his podcast and books, including The Common Path to Uncommon Success, he helps aspiring entrepreneurs achieve financial freedom by focusing on value, consistency, and niche mastery. Connect with John: John’s Website: www.eofire.com  John’s LinkedIn: linkedin.com/in/eofire  John’s Instagram: www.instagram.com/johnleedumas  Resources Mentioned: John’s Book, Podcast Launch: How to Create & Launch Your Podcast: https://www.amazon.com/Podcast-Launch-Create-Your-FreePodcastCourse-com-ebook/dp/B00BJUIT1W/ John’s Book, The Common Path to Uncommon Success: A Roadmap to Financial Freedom and Fulfillment: https://www.amazon.com/Common-Path-Uncommon-Success-Fulfillment/dp/1400221099  The Only Thing: If you’re an audiologist and want to grow your practice – we’ve got a FREE, expert guide to help you achieve your goals. It’s called The Only Thing.  This expert guide will show you how to increase new patient calls by 5 to 57 a month, schedule more new patients each week, help more people, and increase revenue. It’s the best resource I know for growing your audiology practice. Get your copy for free at http://medpb.com/mastery

35 min
3 December 2024
Proven Pricing Secrets: How to Raise Prices Without Losing Patients | Robin Waite

Many audiology practice owners struggle to charge what they're worth, fearing they will be seen as "too expensive." As a result, they often underprice their services at the cost of their own profitability. When Robin Waite started his first business, he didn’t have a clear business plan or pricing strategy. He often sent out proposals that were ignored. It wasn’t until he refined his approach that he saw real growth. Tpday, Robin Waite works with hundreds of business owners, helping them boost revenue and achieve lasting success. In this episode, Kevin and Robin discuss pricing strategies to grow your practice without compromising quality or patient satisfaction. Robin Waite is a business coach, bestselling author, and public speaker with 20 years of experience helping businesses thrive. Since 2004, he has worked with over 250 companies to drive change and growth. In this episode, Kevin and Robin will discuss: (00:00) Introduction  (01:17) From Agency Owner to Business Coach (02:57) Key Lessons from Early Career Mistakes (04:16) Realistic Business Plans That Achieve Long-Term Goals (08:57) How to Reverse-Engineer Your Goals to Attract More Patients (10:33) Why Patients Always Choose Cheaper Options (13:22) Selling Outcomes, Not Features, to Your Patients (16:03) The Life-Changing Impact of Audiology Care (18:17) How to Approach Budget Conversations with Patients (21:58) 3 Pricing Mistakes That Can Slow Your Practice Growth (30:43) Robin’s Proven Keys to Building Trust with New Patients (33:36) How Follow-Ups and Gifts Enhance the Patient Experience (37:36) Building Your A-Team with the 'Hire Slow, Fire Fast' Method (41:27) Robin’s Personal Growth Journey (43:25) Claim Your Free Signed Copy of Robin’s Book Robin Waite is a business coach, bestselling author, and public speaker with 20 years of experience helping businesses thrive. Since 2004, he has worked with over 250 companies to drive change and growth. Robin has delivered over 1,000 discovery sessions on business, online, and social media strategy, helping small business owners, coaches, consultants, and freelancers improve profitability and make work more enjoyable. He is also the author of Take Your Shot. Connect with Robin: Robin’s Website: https://www.robinwaite.com Robin’s YouTube: https://www.youtube.com/@RobinMWaite  Robin’s Instagram: https://instagram.com/robinmwaite  Resources Mentioned: Robin’s Book, Take Your Shot: How to Grow Your Business, Attract More Clients, and Make More Money: https://www.amazon.com/Take-Your-Shot-Business-Attract/dp/0995776806 Free Signed Copy of Robin's Book: fearless.biz/tys  The Mountain Is You: Transforming Self-Sabotage Into Self-Mastery by Brianna Wiest: https://www.amazon.com/Mountain-You-Transforming-Self-Sabotage-Self-Mastery/dp/1949759229  The Only Thing: If you’re an audiologist and want to grow your practice – we’ve got a FREE, expert guide to help you achieve your goals. It’s called The Only Thing.  This expert guide will show you how to increase new patient calls by 5 to 57 a month, schedule more new patients each week, help more people, and increase revenue. It’s the best resource I know for growing your audiology practice. Get your copy for free at http://medpb.com/mastery

45 min
26 November 2024
Unlock Next-Level Patient Care with DNA Profiling | Kashif Khan

Every patient's hearing needs are unique, but too often, audiologists are forced to rely on one-size-fits-all solutions. After battling multiple chronic conditions, Kashif Khan saw firsthand how traditional healthcare falls short. That experience led him to create a research company that uses DNA insights to personalize healthcare solutions. In this episode, Kashif shares with Kevin how genetic profiling can enhance patient care and why personalized treatments lead to better outcomes.  Kashif Khan is an entrepreneur, investor, bestselling author, and co-founder of The DNA Company, an innovative company that offers advanced DNA testing for personalized health insights and wellness. In this episode, Kevin and Kashif will discuss: (00:00) Introduction  (01:15) What Battling Chronic Illnesses Taught Him (03:31) Using DNA and Genomics to Understand Patients Better (06:38) Personalizing Health Solutions for Better Outcomes (14:41) Driving Change in the Healthcare System (17:14) Empowering Patients Through Education (19:43) The 3 Pillars of Scaling Your Practice (23:58) How to Make Patients Feel Truly Valued (28:41) Kashif’s Unconventional Marketing Strategy (31:53) Investing in Yourself to Build a Sustainable Practice (34:48) Connect with Kashif Kashif Khan is an entrepreneur, investor, bestselling author, and co-founder of The DNA Company, an innovative company that offers advanced DNA testing for personalized health insights and wellness. He uses genetic insights to help individuals, including CEOs, pro athletes, and high performers, tap into their full neurological and genetic potential. Kashif is also the author of The DNA Way and host of The Unpilled Podcast. His mission is to help people lead healthier, more empowered lives by embracing the power of personalized medicine. Connect with Kashif: Kashif’s Website: https://kashkhanofficial.com/ Kashif’s Instagram: https://www.instagram.com/kashkhanofficial Resources Mentioned: Kashif’s Book, The DNA Way: Unlock the Secrets of Your Genes to Reverse Disease, Slow Aging, and Achieve Optimal Wellness: https://www.amazon.com/DNA-Way-Secrets-Reverse-Wellness/dp/1401971261 Buy Back Your Time: Get Unstuck, Reclaim Your Freedom, and Build Your Empire by Dan Martell: https://www.amazon.com/Buy-Back-Your-Time-Unstuck-ebook/dp/B09Y55GLXJ The Only Thing: If you’re an audiologist and want to grow your practice – we’ve got a FREE, expert guide to help you achieve your goals. It’s called The Only Thing.  This expert guide will show you how to increase new patient calls by 5 to 57 a month, schedule more new patients each week, help more people, and increase revenue. It’s the best resource I know for growing your audiology practice. Get your copy for free at http://medpb.com/mastery

37 min
19 November 2024
From First-Time Patient to Lifelong Fan: How to Deliver Memorable Audiology Care | Valerie Cockerell

Earning a patient’s trust can translate into a lifetime value of $50,000 to $60,000. By creating meaningful experiences, hearing care professionals can turn satisfied patients into loyal advocates, and there’s no one better than Valerie Cockerell to show you how. Drawing from her successful career at Disney, she teaches leaders and teams the art of delivering exceptional service. In this episode, Valerie talks to Kevin about how thoughtful onboarding, team alignment, and personalized touches can help you create memorable audiology care that turns patients into lifelong fans. Valerie Cockerell is a French-American leadership consultant, author, keynote speaker, and Disney Institute veteran. She travels the world helping leaders and teams elevate performance, build strong cultures, and deliver exceptional service. In this episode, Kevin and Valerie will discuss: (00:00) Introduction  (00:52) From France to a Global Leadership Career   (05:02) How to Align Your Team with Your Mission   (11:29) Inspiring Your Team to See the Bigger Picture   (13:59) Small, Magical Changes That Can Transform Your Practice (18:04) Real-World Examples of Exceptional Service   (22:12) The Power of Emotions in Business (23:39) Onboarding New Hires: Creating a Great Experience   (29:43) Valerie’s “Manage Like a Mother” Approach to Leadership   (32:28) Growing Your Practice Through Feedback   (37:25) Why Leading by Example Matters   (43:09) Valerie’s Strategy for Personal Growth (47:43) Connect with Valerie Valerie Cockerell is a French-American leadership consultant, author, keynote speaker, and Disney Institute veteran, specializing in leadership, management, and customer service. She joined Disneyland Paris as a retail manager and worked her way up to Merchandise Brand Manager for both Epcot and the Disney Cruise Line. With extensive experience in retail and operations, Valerie now travels the world, helping leaders and teams elevate performance, build strong cultures, and deliver exceptional service. Her book, Manage Like a Mother, is available in English, Portuguese, and Chinese. Connect with Valerie: Valerie’s Email: valerie@cockerellconsulting.com  Valerie’s LinkedIn: https://www.linkedin.com/in/valerie-cockerell-02067956  Resources Mentioned: Valerie’s Book, Manage Like a Mother: Leadership Lessons Drawn from the Wisdom of Mom: https://www.amazon.com/Manage-Like-Mother-Leadership-Lessons/dp/1636981291 The Simple Truths of Service: Inspired by Johnny the Bagger by Ken Blanchard, Barbara Glanz: https://www.amazon.com/Simple-Truths-Service-Inspired-Johnny/dp/1492630489 Motivation-based Interviewing: A Revolutionary Approach to Hiring the Best by Carol Quinn: https://www.amazon.com/Motivation-based-Interviewing-Revolutionary-Approach-Hiring/dp/1586445472 Mindset: The New Psychology of Success by Carol S. Dweck: https://www.amazon.com/Mindset-Psychology-Carol-S-Dweck/dp/0345472322 The Only Thing: If you’re an audiologist and want to grow your practice – we’ve got a FREE, expert guide to help you achieve your goals. It’s called The Only Thing.  This expert guide will show you how to increase new patient calls by 5 to 57 a month, schedule more new patients each week, help more people, and increase revenue. It’s the best resource I know for growing your audiology practice. Get your copy for free at http://medpb.com/mastery.

50 min
12 November 2024
Win the Day: Daily Habits to Elevate Your Practice | James Whittaker

Juggling the demands of a busy practice with a personal life can make it easy to lose sight of what truly matters. James Whittaker has been there, especially after his son’s health challenges forced him to reassess his priorities. Realizing he needed a change, he created his 'Win the Day' approach, a simple daily commitment to bring purpose and energy back into each day. In this episode, James offers practical advice to help practice owners find balance, elevate their practices, and avoid burnout while staying true to their purpose. James Whittaker is a three-time bestselling author, award-winning entrepreneur, motivational speaker, and host of the Win the Day podcast. He specializes in helping ambitious yet frustrated individuals gain clarity on their goals and develop effective plans to achieve them.  In this episode, Kevin and James will discuss: (00:00) Introduction to Audiology Mastery (00:17) Meet James Winokur (00:47) James' Journey from Finance to Entrepreneurship (02:39) The Win the Day Philosophy (02:54) Implementing the Win Model (05:16) Finding Your Purpose and Core Values (11:01) Building a Winning Environment and Routine (15:28) Embracing Stress and Adversity (18:18) Overcoming Initial Business Challenges (20:51) Commitment to the Podcast (21:34) Evolution of 'Win the Day' (22:29) Finding and Retaining the Best People (24:46) Building Strong Client Relationships (29:31) Effective Marketing Strategies (32:48) Investing in Personal Growth (34:59) Starting and Growing a Podcast (37:40) Conclusion and Contact Information James Whittaker is a three-time bestselling author, award-winning entrepreneur, motivational speaker, and host of the Win the Day podcast, which has over 70 million views. He is an author with The Napoleon Hill Foundation, a speaker for Success Magazine, and the Executive Producer of the multimillion-dollar film, Think and Grow Rich. James specializes in helping ambitious yet frustrated individuals gain clarity on their goals and develop effective plans to achieve them. His mission is to inspire others to adopt the ‘Win the Day’ mentality, empowering them to create meaningful change in their lives and inspire those around them. Connect with James: James’ Website: https://jameswhitt.com/  James’ YouTube: https://www.youtube.com/@JamesWhittaker1  Resources Mentioned: James’ Movie, Think and Grow Rich: The Legacy: https://www.imdb.com/title/tt5278386/  James’ Book, Think and Grow Rich The Legacy: How the World's Leading Entrepreneurs, Thought Leaders, & Cultural Icons Achieve Success: https://www.amazon.com/Think-Grow-Rich-Legacy-Entrepreneurs Mindset: The New Psychology of Success by Carol S. Dweck: https://www.amazon.com/Mindset-Psychology-Carol-S-Dweck Day One App: https://dayoneapp.com/ The Only Thing: If you’re an audiologist and want to grow your practice – we’ve got a FREE, expert guide to help you achieve your goals. It’s called The Only Thing.  This expert guide will show you how to increase new patient calls by 5 to 57 a month, schedule more new patients each week, help more people, and increase revenue. It’s the best resource I know for growing your audiology practice. Get your copy for free at http://medpb.com/mastery.

39 min
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