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Amazing Business Radio

Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety of topics related to customer service and customer experience and will provide answers that listeners need to know in order to take their success to the next level. Amazing Business Radio airs every week on, itunes, Soundcloud, and other platforms and channels.


Last Episode Date: 11 June 2024

Total Episodes: 485

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11 June 2024
Adding Value Beyond the Purchase Featuring Mikhail Naumov

How to Proactively Anticipate Customer Needs  Shep Hyken interviews Mikhail Naumov,founder and CEO of Paylode Inc. He discusses how businesses can enhance their customers' experiences by proactively addressing their secondary and tertiary needs, going beyond just selling th...

23 min
4 June 2024
The Power of Human-Applied AI Featuring Verizon CXO Brian Higgins

Transforming Customer Experiences One Interaction at a Time Shep Hyken interviews Brian Higgins, Chief Customer Experience Officer of Verizon Consumer Group. He talks about how every interaction can shape brand perception and how to use AI to enhance customer and employee ex...

23 min
28 May 2024
Challenging the Status Quo of Customer Experience Featuring Joseph Michelli

How Curiosity and Innovation Can Transform Your Business  Shep Hyken interviews Joseph Michelli, keynote speaker, organizational consultant, and bestselling author. He discusses the principles and strategies in his latest book, Customer Magic – The Macquarie Way, includin...

25 min
21 May 2024
Embracing the Four Phases of the Contact Center Featuring Joseph Walsh

Optimizing Process, People, and Technology to Create a Better Customer Service Experience  Shep Hyken interviews Joseph Walsh, Vice President of Product Marketing for GoTo. He shares the Four Phases of the Contact Center and the significance of placing customer experience a...

32 min
14 May 2024
Empowered Leadership in Times of Crisis Featuring Brian P. Kruzelnick

Why Trust, Readiness, and Humanity are Important in Crisis Management  Shep Hyken interviews Chief Master Sergeant Brian P. Kruzelnick, a.k.a. Chief BK, Command Senior Enlisted Leader for U.S. Transportation Command. He discusses integrating crisis management and training i...

38 min
7 May 2024
How AI Innovation Drives a Better Customer Experience Featuring Alan Masarek

Empowering Customer Interactions and Employee Engagement  Shep Hyken interviews Alan Masarek, President and Chief Executive Officer at Avaya. He talks about leveraging AI to improve customer experience, enhance employee productivity, and create better business outcomes.  T...

34 min
30 April 2024
Elevated Experience Equals Emotional Engagement Featuring Richard Weylman

Acquire and Keep Clients for Life  Shep Hyken interviews Richard Weylman, hall of fame inducted keynote speaker and bestselling author. He talks about his latest book, 100 Proven Ways to Acquire and Keep Clients for Life, and how an elevated customer experience helps brands...

25 min
23 April 2024
Embracing Resilience to Achieve Brilliance Featuring Simon T. Bailey

How Building Resilience Can Positively Impact Customer Service  Shep Hyken interviews Simon T. Bailey, world's leading expert in brilliance and author of Resilience@Work: How to Coach Yourself Into a Thriving Future. In addition to a review of his SPARK concept from his las...

23 min
16 April 2024
Embracing AI to Enhance Customer and Employee Experience Featuring Elizabeth Tobey

How to Seamlessly Implement AI into Your Customer Support Process  Shep Hyken interviews Elizabeth Tobey, Head of Marketing for Digital and AI at NICE. She talks about testing, implementing, and embracing AI to increase customer and employee satisfaction.   This episode o...

30 min
9 April 2024
The 5 Steps to a 5-Star Customer Experience Featuring Katie Mares

How to Elevate Customer Experience and Strengthen Loyalty  Shep Hyken interviews Katie Mares, brand experience expert and best-selling author of CustomHER Experience. She talks about the 5 steps to creating a 5-star customer experience and the importance of genuine human co...

26 min
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