Amadeus Travel Tech Talk

Hosted by Amadeus

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Latest episode

Nov 2025

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EN-US

About the show

In this podcast, we engage in conversations with our leaders, customers and industry experts to discuss the latest trends and developments in the travel technology industry.

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20 recent

November 13, 2025Episode 639 min

Transforming Travel with AI - Insights from Acai Travel and Amadeus

In this episode of the Travel Tech series, we speak with Riccardo Vittoria, CEO and Co-Founder, Acai Travel, and Gabriel Langella, VP of Customer Operations, Travel Distribution at Amadeus. The conversation explores how AI is Transforming Travel operations, the power of startup-corporate partnerships, and what the future holds for human and Artificial Intelligence (AI) collaboration in the industry. Tune in to this episode to understand: ➤ Why contact centers are becoming the control tower for next-gen travel operations and how Acai Travel is using AI agents and supervisors to automate intent recognition, task execution, and decision-making in real time➤ The power of startup-corporate partnerships to drive meaningful innovation: hear how collaboration between Acai Travel and Amadeus unlocks speed and scale, combining bold thinking and complementary expertise.➤ Where AI is going next in travel: from agentless operations and real-time orchestration to human and AI collaboration at scaleWhat can we expect in this next exciting chapter of our industry? Tune in to find out. Speakers: Riccardo Vittoria, CEO and Co-Founder, Acai Travel Gabriel Langella, VP of Customer Operations, Travel Distribution, Amadeus.To stay up to date on the latest news from Amadeus, and to catch the next episodes in our series, check out the Resource section on our website or follow us on Spotify or Apple podcasts.

July 16, 2025Episode 532 min

Transforming Hospitality with AI: Insights from Hivr.ai and Amadeus Ventures

Transforming Hospitality with AI: Insights from Hivr.ai and Amadeus Ventures In this episode of the Travel Tech series, we are discussing with Suzanna Chiu, Head of Amadeus Ventures and Felix Undeutsch, CEO and co-founder of Hivr. about the continuous transformation of the travel industry, Hivr's mission to automate manual processes in hotels, and the strategic investment by Amadeus Ventures. Tune in to this episode to understand: How Hivr is transforming the hospitality industry with AI What Amadeus Ventures looks for when making strategic investments Speakers: Suzanna Chiu, Head of Amadeus Ventures Felix Undeutsch, CEO and co-founder Hivr What can we expect in this next exciting chapter of our industry? Tune in to find out. To stay up to date on the latest news from Amadeus, and to catch the next episodes in our series, check out the Resource section on our website or follow us on Spotify or Apple podcasts.

January 29, 2025Episode 429 min

Transforming Hospitality: Technology and the Power of Data

As part of the Travel Technology Investment Trends 2024 research, we surveyed 1,200 technology leaders from across the travel industry, including hospitality leaders. The research benchmarks how hospitality leaders are making strategic bets on digital transformation. In this episode, we sit down with Maria Taylor, Senior Vice President of Marketing, Partnerships, and Commercial Operations for Hospitality, Amadeus, and Martin Cowen, Contributing Editor to delve into how hospitality leaders are planning their investments for the future. Tune in to this episode to explore: Following the shift to online booking tools in the late '90s, approximately 60% to 65% of hotel room sales are now conducted online, allowing sales teams to focus on high-value tasks that drive revenue. Hotels worldwide are facing significant labor challenges, with 67% reporting staff shortages. 85% of hoteliers believe that personalization can deliver incremental revenue and a much better guest experience. What can we expect in this next exciting chapter of our industry? Tune in to find out. To stay up to date on the latest news from Amadeus, and to catch the next episodes in our series, check out the resource center on our website or follow us on Spotify or Apple podcasts. To stay up to date on the latest news from Amadeus, and to catch the next episodes in our series, check out the Resource section on our website or follow us on Spotify or Apple podcasts.

November 12, 2024Episode 317 min

Where are airlines investing to become modern retailers?

As part of the Travel Technology Investment Trends 2024 research, we surveyed 1,200 technology leaders from across the travel industry, including 100 airline leaders. The research benchmarks how airlines are placing their bets when it comes to digital transformation. Tune in to this episode to understand how airlines’ leaders are planning to invest to become modern retailers, plus:Why airlines are investing heavily to accelerate their digital transformationWhat is traveler centricity and the key drivers behind a better travel experienceThe transition to Offer and Order and the significant changes it will bringSpeakers:Martin Cowen, Contributing EditorCyril Tetaz, Executive Vice President, Airline Solutions, Travel unit, AmadeusTo stay up to date on the latest news from Amadeus, and to catch the next episodes in our series, check out the Resource section on our website or follow us on Spotify or Apple podcasts.

September 5, 2024Episode 226 min

Finnair on airline modern retailing transition and how it will benefit the traveler experience

In December 2022, Finnair started its journey towards modern retailing by adopting Amadeus Nevio. In this episode we are taking stock of the progress made by Finnair, the achievements, the challenges and the key benefits Finnair is now able to offer to its travelers. As part of the Travel Technology Investment Trends 2024 research, we surveyed airline executives across the world about their investment strategy for the coming year. They told us that they were planning to increase their investment in technology by an average of 13% year-over-year. With all the industry initiatives around Offer and Order and NDC, we can feel we are right now at a turning point. What can we expect in this next exciting chapter of our industry? Tune in to find out with our speakers: Pia Viljaniemi, Head of Commercial and Financial Applications at Finnair Fabrizio Calcabrini, Executive Vice President, Airlines Solutions at Amadeus To stay up to date on the latest news from Amadeus, and to catch the next episodes in our series, check out the Resource section on our website or follow us on Spotify or Apple podcasts.

March 8, 2024Episode 140 min

BCD Travel and Finnair on modern retailing and NDC adoption

The travel industry is on its way to a more travel centric ecosystem, fueled by travelers’ heightened expectations for personalized, relevant, and distinctive travel experiences. In this episode of the Amadeus Travel Tech Talk podcast, we are talking with both travel sellers and airlines, about one of the triggers for a modern retailing experience – NDC. We discuss where we - as an industry - are on the NDC journey today, what’s in store for 2024 – and where NDC is heading to in the longer term.Speakers: Heidi Pajari, Head of Distribution and Sales Development, Finnair Klaus Goddard, Vice President, Global Distribution, BCD Travel Ludo Verheggen, Director Air Distribution Product Marketing, Amadeus. Are we ready for the next chapter? Tune in to find out. To stay up to date on the latest news from Amadeus, and to catch the next episodes in our series, check out the Resource section on our website or follow us on Spotify or Apple podcasts.

July 20, 2023Episode 1441 min

The future of travel with Air Canada and CHOOOSE

In this episode of the Amadeus Travel Tech Talk, we speak to sustainability experts in the travel industry from both the airline, Air Canada, and climate solution company, CHOOOSE. We’ll address the most important topics concerning the future of the environment and travel, discuss the challenges and identify areas for optimism. Together with our partners across the travel ecosystem, we believe we can build a more sustainable travel industry for all.Learn more about some of the key topics related to environmental sustainability, including: The role of carbon offsetting and immediate climate action solutions The opportunities and challenges regarding sustainable aviation fuel (SAF)The next big thing to watch in this areaSpeakers:Andreas Slettvoll, Founder and CEO, CHOOOSEBrigitte Saint-Pierre, Director Environmental Strategic Initiatives at Air CanadaStéfanie Rondou-Pontbriand, Senior Manager, Climate Change and Aircraft Noise at Air Canada Olivier Girault, Head Sustainability Solutions, Amadeus Lauren Hyde, Corporate Communications Manager, AmadeusLearn more about Air Canada's Leave Less Travel Program.To check out our other Amadeus Travel Tech Talk podcast episodes, visit: https://amadeustraveltechtalk.buzzsprout.com.To stay up to date on the latest news from Amadeus, and to catch the next episodes in our series, check out the Resource section on our website or follow us on Spotify or Apple podcasts.

December 6, 2022Episode 1322 min

Scenario planning unravelled

We can never know what tomorrow will look like… However, scenario planning offers a chance to explore and explain the possibilities. In this episode of the Amadeus Travel Tech Talk, we speak to leading scenario planning agency Stratforma and Amadeus’ head of Corporate Strategy to understand the thinking behind scenario planning and how by examining potential paths for the future could help our the travel industry move forward. Speakers:Wolfgang Krips, Senior Vice President, Corporate Strategy, Amadeus Nick Turner, Founder of Stratforma Joanna Seymour-Taylor, Global Corporate Communications, AmadeusTo check out our other Amadeus Travel Tech Talk podcast episodes, visit: https://amadeustraveltechtalk.buzzsprout.com.To stay up to date on the latest news from Amadeus, and to catch the next episodes in our series, check out the Resource section on our website or follow us on Spotify or Apple podcasts.

September 16, 2022Episode 1223 min

A deep dive with DCX on how to help corporations of all sizes optimize business travel

In this episode of the Amadeus Travel Tech Talk, we speak to disruptors in the travel management industry, DCX Travel & Technology. Learning first-hand how they provide a simple and efficient process for travel planning, booking and expenses for business travelers who are seeking ways to use digital technology to resolve pain points. Cytric Easy, developed in partnership by Amadeus and Microsoft, is an innovative solution that meets this desire for an end-to-end solution. Learn more about benefits and functionalities of this new tool, as well as what’s next in redefining business travel, and collaborating on key issues with other business travel industry organizations.The value TMCs offer their customersSubscriber model used by DCX Travel & TechnologyCytric by Amadeus, a full end-to-end solution for travel planning, booking and expenseThe Amadeus and Microsoft partnership to innovate and explore new products Speakers:Lisa Simpkins, CEO, DCX Travel & TechnologyIan Van Hove, Head of Commercial Development, TMC Partners – North America at AmadeusKim Axtell, Senior Communications Specialist, Communications and Brand – North America at AmadeusTo check out our other Amadeus Travel Tech Talk podcast episodes, visit: https://amadeustraveltechtalk.buzzsprout.com.To stay up to date on the latest news from Amadeus, and to catch the next episodes in our series, check out the Resource section on our website or follow us on Spotify or Apple podcasts.

September 5, 2022Episode 1142 min

The state of business travel, a discussion between Amadeus and GEBTA

In this episode of Amadeus Travel Tech Talk, we explore the state of business travel. We also discuss the value of collaboration using the example of the partnership between GEBTA (Guild of European Business Travel Agencies) and Amadeus. This partnership is committed to helping rebuild travelers’ confidence, supporting industry renewal and delivering technology enablement. Topics under discussion:Concrete examples of collaboration across the industry and its importance for both organizationsNew technologies that will assist with the recovery and help restore travelers’ confidenceChanges that will impact business travel: hybrid working models, sustainability, risk management and digitalizationThe future of the travel industry Speakers:Christian Boutin, Managing Director, Amadeus Spain and Portugal, and SVP Travel Sellers Western Europe Luis Dupuy, President, GEBTA, and General Manager, Amex GBT Spain and ItalyTo check out our other Amadeus Travel Tech Talk podcast episodes, visit: https://amadeustraveltechtalk.buzzsprout.com.To stay up to date on the latest news from Amadeus, and to catch the next episodes in our series, check out the Resource section on our website or follow us on Spotify or Apple podcasts.

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