Zoho CRM Podcast

Hosted by Zoho CRM

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Sep 2026

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About the show

Every customer success story made us who we are. As a matter of fact, you and I, we're a culmination of all the stories we know, including ours. Tune into the Zoho CRM Podcast for insightful conversations with customers and industry experts who share their stories, ideas, and pro-tips on sales and management. Hosted by multiple talents at Zoho CRM, catch up on the latest business events, tech updates, and more with our handpicked guests, every month.

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16 recent

September 8, 202623 min

Turning support forms into a business asset

Chad Reid, VP of Marketing at Jotform, talks about how businesses can turn their support forms from a basic contact tool into a strategic asset. Learn how the right form design and integrations can turn every submission into the start of a real customer relationship. From reducing form fatigue to building trust through transparency, Chad shares what separates a form that converts from one that gets abandoned. Tune in now! Learn more about Zoho CRM’s integration with Jotform here . Follow us on Instagram @zoho_crm for the latest updates. Got questions? Write to us at: zohocrmpodcast@zohocorp.com Check out past episodes on our bulletin page.

January 16, 202619 min

Winning in the field with game changing strategies using CRM & geo-analytics

Sergey Shurygin, Founder & CEO at Mapsly, talks about how reps can ace their field sales game with geo-analytical tools. Understand how having accurate and updated data can help you win more in the field and how AI can help you take care of the mundane tasks while you focus on selling. Tune in now! Learn more about Zoho CRM’s integration with Mapsly here . Follow us on Instagram @zoho_crm for the latest updates. Got questions? Write to us at: zohocrmpodcast@zohocorp.com Check out past episodes on our bulletin page.

January 16, 202626 min

Call deliverability unplugged: Data, dials, and the art of optimization

Chris Sorensen, CEO of Phoneburner, elaborates on how businesses can turn cold calls into a sales win. We discuss best practices to improve call deliverability, how to avoid being marked as spam, and the ultimate pitch for cold calls. Tune in to learn more! Know more about Zoho CRM’s integration with Phoneburner here . Follow us on Instagram @zoho_crm for the latest updates. Got questions? Write to us at: zohocrmpodcast@zohocorp.com Check out past episodes on our bulletin page.

January 16, 202626 min

Unlocking Insights from Unstructured content

Marc Fenner, Director of Business Development at Box, talks about how unstructured content is a goldmine of insights waiting to be discovered. Explore ways in which organizations efficiently manage their content and how you can get the most out of it. Tune in to learn more! Know more about Zoho CRM’s integration with Box here . Follow us on Instagram @zoho_crm for the latest updates. Got questions? Write to us at : zohocrmpodcast@zohocorp.com Check out past episodes on our bulletin page.

August 28, 202523 min

When bots talk business: The ethics of AI in sales conversations

Nitin Seth, CEO & Co-Founder of SMS Magic and Conversive discusses the future of customer conversations in the age of AI. We discuss where businesses should draw the line on automation and the ethical questions that face businesses today. Tune in to learn more! Learn more about Zoho CRM’s integration with SMS Magic here . Follow us on Instagram @zoho_crm for the latest updates. Got questions? Write to us at : zohocrmpodcast@zohocorp.com Check out past episodes on our bulletin page.

August 6, 202525 min

Boost CRM adoption and build field accountability that sticks

Matthew Sniff is the Founder and Chief Product Officer at Map My Customers talks about how businesses can boost CRM adoption with field sales reps. Matthew elaborates on the advantages of logging activities by sales reps and how companies can make CRM updates feel less like a chore to their employees. Tune in to learn more! Learn more about Zoho CRM’s integration with MapMyCustomers here . Follow us on Instagram @zoho_crm for the latest updates. Got questions? Write to us at : zohocrmpodcast@zohocorp.com Check out past episodes on our bulletin page.

May 2, 202528 min

How to Motivate & Manage Outside Sales in an Uncertain Economy

Steve Benson, CEO and Founder of Badger Maps talks about how businesses can manage their outside sales in an uncertain economy. He highlights how modifying your messaging and sales strategy alongside empowering your sales people with the right tools can help businesses get ahead of their competition in a challenging economy. Tune in to learn more! Learn more about Zoho CRM’s integration with BadgerMaps here . Follow us on Instagram @zoho_crm for the latest updates. Got questions? Write to us at : zohocrmpodcast@zohocorp.com Check out past episodes on our bulletin page.

March 18, 202434 min

The Future of Email Marketing: Tips for Success in 2024

Brian Minick, COO of ZeroBounce, elaborates on email delivery versus deliverability, types of emails, and how bad data within CRM can jeopardize your business. Find out about the latest email marketing rules for 2024 brought in by Google and Yahoo to boost your sender scores, and stay ahead of your competition with better sender reputation. Learn more about Zoho CRM’s integration with ZeroBounce here . Follow us on X (Twitter) @zohocrm for the latest updates. Write to us at : kassanndra.mr@zohocorp.com Check out past episodes on our bulletin page.

January 30, 202234 min

CRM lessons from a niche travel industry

Darren Burn, Founder of OutOfOffice and MD of TravelGay.com , shares his journey about paving the way for equality in the travel industry and insights about the technological divide that exists between airlines and travel agencies. He dives into CRM specifics that have enabled the growth of his business and enriched his experience as a software user. Follow us on Twitter @zohocrm for the latest updates Write to us at : kassanndra.mr@zohocorp.com Check out blogs and past episodes on our bulletin page.

December 30, 202147 min

Customizing your views with Zoho CRM

Chris Kiadii, CEO & Founder of Atlanta Freshstart, discusses how Zoho CRM has made data less daunting and more accessible. We also cover the benefits of in-built app integrations that deliver the much-needed fluidity required by the real estate and service industries, and dive into how personalizing views within CRM using Canvas has truly redefined user adoption within the CRM industry. You can learn more about Atlanta Freshstart by visiting their website . Follow us on Twitter @zohocrm for the latest updates Write to us at : kassanndra.mr@zohocorp.com Check out blogs and past episodes on our bulletin page.