Offcuts

Hosted by Tim Richardson

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Episodes

187

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Jul 2026

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About the show

Offcuts is a podcast and newsletter about AI and commerce. It is read and listened to by people at Stripe, Shopify, Dr. Martens, Loewe, H&M, Mercedes-AMG F1 and hundreds of other brands shaping ecommerce. Written and recorded by practitioners, for the people running consumer brands. We cover what is actually changing in the AI and commerce landscape, what it means for the way brands grow, and what founders and operators are doing about it. No hype, no tool reviews. Just honest thinking from people who are building in real time. Powered by the team at ROIROI.com

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60 recent

July 29, 202630 min

Ep 184: Only 10% of Users Touch the Model Picker - Nobody Cares Which AI You Use with Olivier Legris, Co-Founder of Alter

On this episode I sit down with Olivier Legris, co-founder of Alter, a native macOS AI assistant that refuses to bet on any single model, and founder of Clauders, the global Claude Ambassador community. Olivier's thesis is simple: the model doesn't matter to most people, the task does. Alter started as a frustration with Siri and has become a Mac-native, model-agnostic assistant with its own router, Best, that picks the right model for the job. When Alter shipped that router, Olivier expected a fight over which model was best. Instead, barely 10% of users ever touch the model picker. They just want the task done. We get into why Mac is quietly the best platform for building AI products, the challenge of building on a market that moves faster than any roadmap can keep up with, and Olivier's read on the "Linux of AI" moment happening with agent frameworks right now, powerful, but still too complicated for anyone outside the bleeding edge. We also talk about the Clauders community, how it grew from 50 ambassadors to a genuine cross-border network, and the 90/9/1 rule that keeps it alive. And we close on the big picture: open source versus proprietary models, on-device AI, and whether Anthropic and OpenAI will actually IPO this year. Enjoy the show.

June 24, 202626 min

Ep 183: What Happens to Football Brands When the World Cup Ends with Nico Willson, Co-Founder of Futsol

On this episode, I sit down with Nico Willson, co-founder of Futsol, to talk about what happens when you look at the world's most popular sport and decide the brands serving it are getting it completely wrong. Futsol started from a simple observation: every other sport - cycling, running, boxing - had developed a culture and community around it that people actually wanted to belong to. Football hadn't. Nico and his co-founders set out to build the brand that changed that. We get into how they avoided the trap of competing with Nike and Adidas on performance, why the vast majority of their customers wear Futsol to watch football rather than play it, and how jersey culture - once their hero product - has now been taken over by every brand from Gap to Palace, forcing them to think about what comes next. We also talk about the World Cup moment: how a small independent brand navigates a global tournament without getting drowned out, why they went evergreen instead of chasing the flash, and the Bloomsbury charity partnership and City Guides zine they built around it instead. On AI, Nico draws a clear line - operationally yes, creatively no. For a brand built on sun-faded fabrics, block printing, and tactile craft, the question of where AI belongs is anything but abstract. Enjoy the show.

June 17, 202630 min

Ep 182: Why Most CEOs Are Getting AI Adoption Wrong with Annica Rantala, CEO of Rapunzel of Sweden

On this episode, I sit down with Annica Rantala, CEO of Rapunzel of Sweden, to talk about what happens when you take a category dominated by professionals and salons and hand it directly to the consumer. Rapunzel is a Nordic pioneer in hair extensions - built on a direct-to-consumer model from day one, with 81% of revenue through their own e-commerce. We get into how that model works in practice: the education-first approach to new customers, why micro-creators with 2,000–10,000 followers consistently outperform big names on return, and how the brand thinks about its dual audience of end users and hairstylist key opinion leaders. We also talk about Annica's journey from board member to operating CEO - what you think you can see from a board seat, and what you can't - and the lessons from her time scaling Stronger through and beyond the pandemic. On AI, Annica makes a point I hadn't heard put quite this way before: you can take a people-first approach to AI adoption, a brand-first approach, or a technology-first approach and most companies are getting it wrong by defaulting to the last one and locking it down to the tech team. Enjoy the show.

June 11, 2026Episode 18140 min

Ep 181: Offcuts Live, Stockholm - You Can't Index Vibes: What AI Search Means for Brands Built on Culture with Erik Arnewing & Ola Ekerhov

On this episode, we did something different - Offcuts went live in Stockholm in front of a room of commerce operators. I'm joined by two people who've each spent the best part of two decades inside consumer brands: Erik Arnewing, CTO at Stellar Equipment and twenty years at Sneakersnstuff before that, and Ola Ekerhov, who ran ecommerce at Acne Studios for sixteen years and now advises mid-sized brands. We split the conversation in two. First, external AI - how customers now discover and buy through a layer you don't control. We get into why AI search reads structured data rather than brand vibe, the test you can run on your own phone in thirty seconds, and what happens to brands built on culture when the discovery surface stops caring about culture. Then, internal AI - the gap between the 76% of businesses using it and the 14% who say it works. Erik walks through querying his entire stack in plain English; Ola is sharp on where it makes teams faster and sloppier. We also get into agentic shopping, who should actually own AI inside a company, and why attribution is getting harder, not easier. Recorded live with our partners on this episode, Centra and DEMA. Enjoy the show.

May 13, 202633 min

Ep 180: Built on Restraint, Tested by AI - How Studio Nicholson Earns Brand Loyalty Without Discounts, with Andrew Cottington, Director of Digital & Ecommerce

On this episode, I ask whether a brand built entirely on restraint and considered growth can have a coherent relationship with AI. I sit down with Andrew Cottington, Director of Digital at Studio Nicholson, the London-based fashion brand known for its modular wardrobe, fabric-led design, and a customer base that tends to find it rather than be found. We dig into how a brand that deliberately avoids chasing scale thinks about customer acquisition and where performance marketing fits. We get into the loyalty programme they rebuilt after deciding fixed discounts were too transactional for their customer. We tackle the agentic storefront they launched in February with Swap, and something Andrew noticed that I thought was sharp: it was their most loyal customers, not new ones, who embraced it first. And we get into what considered growth actually looks like when the tools you're being asked to adopt are moving faster than anyone can predict. If you're running or marketing a brand that leads with taste and is trying to figure out where AI fits without compromising what makes the brand worth following, this one's for you. This episode is sponsored by Swap - if you want to see what the future of storefronts looks like, book a demo at swap-commerce.com/offcuts

May 6, 2026Episode 17932 min

Ep 179: 3x Conversion, 20% Fewer Returns: Inside Swap's Agentic Storefront with Sam Atkinson, Co-Founder & CEO of Swap

On this episode, I sit down with Sam Atkinson, co-founder of Swap, to get into one of the more interesting infrastructure stories in commerce right now. How do you build the back office that nobody wants to think about, and use it as the foundation for something that changes how people shop entirely? Sam played semi-professional football for West Brom until 18, studied law, worked at McKinsey, ran his own DTC business, and joined a fintech before co-founding Swap in 2023. The through line is someone who kept getting close enough to the hard problems in e-commerce to eventually decide to go and solve them. We get into what Swap actually is, the back office suite covering cross-border, returns, tax, compliance and demand planning, and why building that first gave them something most agentic commerce players don't have: the data, the integrations, and the customer trust to move fast. We talk about the agentic storefront they are already running live, the stats on conversion and returns, how they think about high intent versus low intent shoppers, and why they want to be the agent powering experiences like Brunello Cucinelli rather than replace what great brand teams do. And then the fundraising journey, what it actually looks like to raise capital across multiple rounds, and the state of the fund raising market in 2025 and 2026. Enjoy the show. Book a free demo at: swap-commerce.com/offcuts

April 29, 2026Episode 17833 min

Ep 178: Golf, Streetwear and the Dot Com of the Future with Jojo Regan, Co-Founder of MANORS Golf

On this episode, I sit down with Jojo Regan, co-founder of MANORS Golf, to get into one of the more interesting brand building stories in British commerce right now. How do you take a sport with one of the strongest aesthetic traditions in the world and completely rewrite what it looks like? We get into the cultural moment golf is having, why they backed a creator over a tour pro, the 90s nostalgia driving the aesthetic, and what it means to sell adventure rather than apparel. The pivot that defined the business, a fundraise with Andy Murray involved, and whether Manors ever steps outside of golf. And then AI: where Jojo is actually placing bets, why the agentic website is already live and what the dot com of the future looks like for a brand built on culture and storytelling. Enjoy the show. This episode is sponsored by Swap - if you want to see what the future of storefronts looks like, book a demo at swap-commerce.com/offcuts

April 22, 2026Episode 17736 min

Ep 177: Agentic Commerce Through a B2B Marketing Lens with Juan Pellerano-Rendón, CMO of Swap

In this episode, I sit down with Juan, CMO of Swap, to explore a question that's becoming harder to ignore: what does B2B brand building actually look like when the category you're marketing didn't exist two years ago? Swap covers a wide surface area - returns, logistics, package protection, cross-border operations, and now an agentic storefront. We dig into how you build a coherent brand around a platform that does that many things, and why Swap has managed to build genuine cultural presence in the commerce community when most B2B companies struggle to be remembered at all. We get into the agentic storefront - early numbers showing 2x conversions and 20% fewer returns - and what's actually driving those outcomes. We tackle one of the sharper tensions in agentic commerce: what happens to brand voice when an AI agent is the one having the conversation with your customer? And we get into where most operators actually are in their understanding of this shift, and what they should do about it in the next six months. If you're building or marketing a consumer brand and thinking about what AI means for the relationship between your storefront and your customer, this one's for you. If you want to see what the future of storefronts looks like, book a free demo at swap-commerce.com/offcuts .

March 25, 2026Episode 17632 min

Ep 176: What Happens to Physical Brands in an AI World? With Lucas Wasniewski, co-founder & CEO at Flowlife

In this episode, I sit down with Lucas Wasniewski, co-founder and CEO of Flowlife - a Scandinavian recovery-tech brand on a mission to help people reach their full potential through an active lifestyle, enabled by technology. What started as a single product has evolved into an entirely new category within recovery, combining performance, health, and design, while scaling internationally with a strong focus on brand, community, and profitable growth. What began as Lucas’ frustration with a corded massage cushion at his mum’s house has grown into one of the most interesting consumer brands to come out of the Nordics. From wireless massage pillows to infrared saunas, hyperbaric oxygen chambers, and light therapy panels, Flowlife has quietly built a category at the intersection of recovery, performance, and science-backed wellness. We explore the brand’s origin story, the shift from product company to lifestyle brand, and how they approach elite athlete partnerships - including Álvaro Morata - not as endorsements, but as true product co-creation. We then get into AI, and this is where it gets interesting. Lucas isn’t thinking about AI as a cost-cutting tool, but as a shift in how brands are discovered and experienced - especially in a world where physical products become more valuable and people ask LLMs instead of Google. If you’re building a physical product brand and trying to figure out where AI fits, this one’s for you. Enjoy the episode.

January 21, 202634 min

Ep 175: Can You Really Trust Your Data? With Henrik Hoffman Kraft, Co-Founder @ DEMA

In this episode, I sit down with Henrik to ask a fundamental question for consumer brands: can you actually trust your data? Drawing on his experience scaling Babyshop and building Dema, Henrik explains why most brands don’t have a data problem in isolation. They have a decision-making problem. Marketing, inventory, fulfilment, returns, and finance all live in different systems, and once you try to connect them to understand real profitability, trust breaks down. We explore why this pushes teams back to gut feel, how modern commerce quietly normalises spending money by default, and why it’s possible to grow faster while losing more cash. We then look at AI and agents, and why they raise the stakes. AI can unlock massive efficiency and insight, but only if the underlying data is clean. Otherwise, it just helps brands make bad decisions faster. If you’re running a consumer brand and feel stuck between gut feel and dashboards you don’t trust, this conversation will resonate. Checkout Factory here . Sign up to our newsletter here .