
#181 From Customer Support to Customer Intelligence
What happens when AI moves from customer support automation to true customer intelligence?In this Season 19 kickoff episode of XTrawAI, Raghu Banda speaks with Italo Belandria, Head of Customer – Americas at Ringover, about how AI is reshaping customer operations, omnichannel communication, and customer success.How AI is helping customer teams become more proactive and data-drivenWhy automation still needs empathy and the human touchHow Ringover is bringing communication, insights, and performance visibility togetherYou can reach @ Italo BelandriaMy LinkedIn @ Raghu BandaOur Website @ XTraw AI





