Ep. 63 - Lessons from the Drive Thru
What do a U.S. Army platoon and a Taco Bell restaurant have in common? More than you'd think — and Monica Rothgery has the war stories to prove it. Monica went from second lieutenant to COO of KFC to keynote speaker, and her through-line the whole time has been the most underleveraged person in any restaurant or hotel: the frontline manager. She joined us to give a preview of her upcoming keynote at the Women in Hospitality Leadership Conference in November and it took a lot of will (WIHL?) power to not giveaway all of the lessons. We got into what it actually means to lead people — not in theory, not on a vision board — but on a Tuesday when you're short-staffed and someone's shoes are falling apart. She talks about why your best operators are often doing everyone's job but their own, what it means to be a first boss, and why the unlock has nothing to do with speed of service or food quality. The big reveal? She's saving that for the stage. You'll have to come to WIHL Conference for that one. You can register at wihlcon.com .






