"Wear Many Hats" Podcast

Hosted by Wear Many Hats - Podcast

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Episodes

162

Latest episode

Jul 2026

Language

EN-GB

About the show

Interviewing leading FM/Procurement sector specific executive business people to inspire the next generation of young professionals. Our objective is to share our guests' stories and experiences to help motivate and inspire others. Through 'Wear Many Hats' podcast, you will gain new perspectives, insights, and learn about strategies to develop your career in the FM/Procurement business.

Listen to episodes

60 recent

July 9, 202623 min

E163 – Elisa Brashkova: Property Consultant – EB Estates

Another inspiring episode of the Wear Many Hats podcast. This time, we sit down with Elisa Brashkova, Property Consultant at EB Estates, to explore a journey defined by resilience, independence, and personal growth. Elisa shares how moving to the UK alone at the age of 16 shaped her outlook on life and accelerated her development both personally and professionally. From starting out in lettings and property management to working across complex residential and operational environments, she reflects on the experiences that helped shape her career. We discuss the realities of modern property management, the growing importance of communication and emotional intelligence, and why technical expertise alone is no longer enough in today's industry. Elisa also shares her thoughts on AI, ESG, resident expectations, and the challenges facing property professionals as the industry continues to evolve. Throughout the conversation, one theme stands out clearly: leadership isn't about controlling every situation, it's about staying calm, building trust, and responding effectively when challenges arise. A thoughtful and inspiring conversation about resilience, leadership, and building a meaningful career in property.

July 7, 202639 min

E162 – Jack Belton: Smart Workplace Manager – ProAV

Another great episode of the Wear Many Hats podcast. This time, we sit down with Jack Belton, Smart Workplace Manager at ProAV, to explore the complex and rapidly evolving world of smart workplace technology. Jack shares his journey from starting out in sales to now building a new smart workplace function within ProAV, effectively creating a business within a business. He reflects on how curiosity, adaptability, and a willingness to take on new challenges have shaped his career. We dive into the real challenges behind smart workplaces, from unclear ownership across departments to the difficulty of integrating systems across IT, facilities, HR, and estates. Jack also breaks down where the industry is heading, including the growing role of AI, data integration, and why the future of work depends on making systems truly work together. A sharp and insightful conversation for workplace professionals, FM leaders, and anyone interested in the future of smart, connected workplaces.

July 2, 202652 min

E161– Iain McDonald: Head of Property & Facilities – Alexandra Palace

Another great episode of the Wear Many Hats podcast. This time, we sit down with Iain McDonald, Head of Property & Facilities at Alexandra Palace, to explore a career journey built through hard work, craftsmanship, and a passion for historic buildings. Iain shares how he left school without strong qualifications, became a father at a young age, and started knocking on doors looking for work before discovering the trade and construction industry. From plastering and restoration work to managing projects at St Paul’s Cathedral, Westminster Abbey, and now Alexandra Palace, Iain reflects on the experiences that shaped his career and his deep connection to historic buildings. We also discuss leadership, preserving heritage sites, managing large operational venues, and balancing modern-day demands with long-term restoration and maintenance strategies. Iain shares honest insights into building teams, learning through experience, and why passion and work ethic can sometimes matter more than traditional career paths. A fascinating and grounded conversation about growth, resilience, and building a meaningful career through hands-on experience.

June 30, 202645 min

E160– Jan Jaap Boogaard: Head of EMEA Workplace Advisory – Colliers

Another great episode of the Wear Many Hats podcast. This time, we sit down with Jan Jaap Boogaard, Head of EMEA Workplace Advisory at Colliers, to explore how workplace strategy, culture, and technology are reshaping the future of work across global organisations. Jan Jaap shares how his journey began in organisational studies before moving into workplace consultancy, where he became fascinated by the connection between business performance, human behaviour, and workplace design. We dive into the challenges global companies face when trying to create consistent workplace experiences across different countries and cultures, and why a “one size fits all” approach rarely works in practice. Jan Jaap also shares insights into workplace technology, AI, data-driven decision-making, and how offices are becoming more adaptive to individual needs than ever before. A thoughtful and forward-looking conversation for workplace leaders, FM professionals, and anyone interested in the future of global workplaces.

June 9, 202632 min

E159– Caroline Pontifex: Head of Workplace & Design Director – Savills

Another great episode of the Wear Many Hats podcast. This time, we sit down with Caroline Pontifex, Head of Workplace & Design Director at Savills, to explore how workplace design has evolved from traditional office planning into a strategic tool for business performance, collaboration, and behaviour change. Caroline shares her journey from starting in furniture space planning during the 90s to helping shape some of London’s most influential workplace projects. Along the way, she reflects on navigating recessions, industry disruption, and the transformation of workplace expectations over the last two decades. We dive into how hybrid working, Teams calls, AI, and changing employee behaviours have completely reshaped the way offices are designed and used today. Caroline also discusses the growing importance of business understanding in design, why communication is critical for leadership, and how technology is accelerating both creativity and complexity within the workplace industry. A thoughtful and forward-looking conversation for workplace leaders, designers, FM professionals, and anyone interested in the future of work and office design.

June 4, 202646 min

E158 – Alistair Fenn: Chief of Staff & Global Interim Head of Workspace Experience – Tide

Another great episode of the Wear Many Hats podcast. This time, we sit down with Alistair Fenn, Chief of Staff & Global Interim Head of Workspace Experience at Tide, to explore the evolving role of workplace experience in fast-growing global organisations. Alistair shares his perspective on scaling workplace culture, managing global teams, and why workplace experience has become far more than just managing offices, it’s now a key part of how businesses operate, collaborate, and grow. We dive into the challenges that come with rapid growth, aligning people and operations across multiple regions, and the importance of creating environments that genuinely support employees at every level. Alistair also reflects on leadership, adaptability, and the growing connection between workplace strategy, culture, and business performance. A thoughtful and forward-looking conversation for workplace leaders, operations professionals, and anyone shaping the future of work.

June 2, 202646 min

E157– Christopher Ali: Facilities Manager – The Estate Office Shoreditch

Another great episode of the Wear Many Hats podcast. This time, we sit down with Christopher Ali, Facilities Manager at The Estate Office Shoreditch, to explore a career journey shaped by persistence, curiosity, and learning through experience. Christopher shares how he spent years working different jobs without a clear career path, struggling with confidence and direction before unexpectedly finding his way into facilities management through a role at Greenpeace UK. What started as a facilities assistant position soon became something much bigger. During the pandemic, Christopher stepped up to manage a building on his own, eventually progressing into facilities management and building a career in an industry he never originally planned to enter. We also discuss the realities of modern FM stakeholder management, compliance, contractor relationships, communication, and the growing recognition of facilities management as a strategic profession. Christopher also shares his honest thoughts on AI, operational pressures in today’s market, and why asking the right questions is one of the most valuable skills in the workplace. A genuine and inspiring conversation about growth, resilience, and finding opportunity in unexpected places.

May 21, 202638 min

E156 – Lee Bennett: Head of Estate Services – Bidcorp UK

Another great episode of the Wear Many Hats podcast. This time, we sit down with Lee Bennett, Head of Estate Services at Bidcorp UK, to explore a career built through curiosity, initiative, and taking opportunities before feeling fully ready. Lee shares how he started out in an entry-level administrative apprenticeship with no clear career plan, before gradually discovering the world of property and facilities management through hands-on experience. From organising tenant forums at East Midlands Airport to emailing senior leadership for opportunities, Lee reflects on the moments that shaped his career, including unexpectedly delivering a speech in China in front of more than 1,000 people. We also dive into leadership, team building, strategic estate management, and the operational challenges of managing property and FM within a fast-moving food distribution business. Lee also shares his thoughts on AI, data-driven decision making, ESG, and why simplicity and strong processes are becoming more important than ever. A thoughtful and honest conversation about growth, leadership, and building a long-term career through experience and adaptability.

May 14, 202641 min

E155 – Ashley Diamond: COO – MetSpace

Another great episode of the Wear Many Hats podcast. This time, we sit down with Ashley Diamond, COO at MetSpace, to explore a career that started with uncertainty and evolved into leading a growing business in the flexible office sector. Ashley shares how a single opportunity taken without fully knowing where it would lead became the foundation for his entire career. From learning the fundamentals on the ground to helping build and scale MetSpace, his journey is a powerful example of growth through experience. We dive into the evolution of the flexible office market, the rise of managed office solutions, and the challenges of operating in a fast-growing and increasingly competitive space. Ashley also shares his thoughts on AI, ESG, and why being in the office still plays a key role in collaboration, learning, and development. A practical and honest conversation about building a career, taking opportunities, and growing within an evolving industry.

May 5, 202631 min

E154– Nathan Cornell: Head of UK Operations – Linklaters

Another great episode of the Wear Many Hats podcast. This time, we sit down with Nathan Cornell, Head of UK Operations at Linklaters, to explore what it truly takes to lead operations at one of the world’s most prestigious law firms. Nathan shares a behind-the-scenes look at managing complex, high-stakes environments where precision, performance, and people all need to align. From driving operational excellence to navigating scale, he reflects on the realities of leadership in a fast-paced, high-performance setting. We dive into the challenges of balancing strategy with execution, the importance of resilience under pressure, and how strong operational leadership quietly powers world-class organisations. A sharp and insightful conversation for workplace leaders, operations professionals, and anyone interested in how top-tier organisations run seamlessly behind the scenes.