
100 How To Activate An Ambassador Program Using What You Already Have | Carrie Corbin (Hope Leigh)
In this episode of the VideoMy Pod’s US Series, host David Macciocca and co-host Brian Chaney, founder of People Nerd and PBC, sit down with Carrie Corbin, founder of Hope Leigh Marketing Group and former employer brand leader at American Airlines, AT&T, Samsung and Dell, to go deep on one of the most practical topics in the industry: how to actually build and activate an employee ambassador program without starting from zero. Drawing on two decades of in-house practitioner experience at some of the world’s most recognisable brands, Carrie shares why the best ambassador programs are built on what already exists – employee referral programs, ERGs, and the people who are already showing up and sharing. She also gets into the real reason most referral programs fail, what she learned from being inside an ERG at AT&T, how to tell the ugly side of a job and why it works, and how she recession-proofed her content team at Dell by making them strategic partners, not just storytellers. For employer brand and recruitment marketing practitioners looking for a no-nonsense, experience-driven guide to building advocacy that actually scales, this episode is one of the most practical in the series. Key Topics: 02:00 – Carrie’s background: from the beginning of EB to founding Hope Leigh Marketing Group 06:00 – What’s genuinely new in employer brand, and what we’re still figuring out 10:00 – Why employer brand sitting in TA limits its real impact on culture and experience 14:00 – What an ambassador program actually is and why the employee voice outperforms leadership 18:00 – Why ERGs and employee referral programs are your fastest path to existing advocates 23:00 – What most employer brand people misunderstand about ERGs from the inside 28:00 – The AT&T Twitter tribe: finding employees already talking and inviting them in 33:00 – Creating win-win partnerships with ERGs through competitions, incentives, and shared storytelling 38:00 – The Skyball story: how American Airlines turned a military gala into an EB moment 42:00 – Realistic job preview videos and why showing the ugly side of a job reduces attrition 46:00 – Why employee referral programs fail and Laszlo Bock’s “give me five” fix 50:00 – Building the business case: reducing ad spend, driving organic referrals, and improving retention 52:00 – Recession-proofing your EB team: how Dell’s content creators survived while recruiters were cut 53:00 – The biggest lesson moving from in-house to agency: stop trying to fix everything for free You can stay up to date by following us on LinkedIn , or catch up on previous episodes here . We’d love for you to help us spread the word about the VideoMy Pod to attract new experts and practitioners to share their activation strategies and help us continue to build this wonderful community. Please subscribe wherever you listen or give us a share on LinkedIn! If you’re ready to level up your activation strategy, we help organisations turn moments that matter into stories that people trust. Interested in learning more? Book a walkthrough with one of our video specialists.
















