UXPERTS

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May 2026

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About the show

Welcome to UXPERTS, the podcast where two seasoned User Experience (UX) veterans (Meet Jason Moore + Ephie Risho) delve into the intricacies of UX and business leadership. This podcast explores how UX mastery and strong leadership shape digital experiences, engage users and drive business success. Ask us anything at questions@uxperts.info For media inquiries contact us at media@uxperts.info

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60 recent

May 21, 2026Episode 751 hr 0 min

075: IA Isn’t Dead. Your Software Might Be.

Join Ephie Risho and Jason Moore as they take a break from the AI hype cycle to talk about the thing quietly breaking your product: Information Architecture.Your UI might look modern, your AI might be flashy, but if your IA is a junk drawer… your users are suffering. In this episode, we cover:Why enterprise software keeps turning into bloated chaosThe real reason users hate your “improvements.”How to modernize without wrecking workflows (and your customers’ sanity)The brutal balancing act between “don’t move my cheese” and “this baby is ugly.”Where AI breaks your current architecture instead of fixing itPlus, Ephie and Jason get into the messy reality of redesigning live systems—where you can’t shut the store down, your users depend on you daily, and every change is political.If you’re leading UX, product, or design in a complex system, this one hits close to home.Ask us anything: questions@uxperts.info

May 8, 2026Episode 741 hr 4 min

074: AI is Making Us Faster… and More Exhausted

Join Ephie Risho and Jason Moore as they dig into a growing reality nobody’s talking about enough: AI fatigue.We’ve spent months hyping AI as the ultimate productivity unlock. And it is. But when AI does the work, we don’t get to relax. We become the overseers. Reviewing, correcting, second-guessing, and trying to keep up with systems moving faster than our brains.The result is people are burning out by 11am after doing a week’s worth of work. In this episode, we break down:What “AI brain fry” actually feels like (and why it’s happening)The shift from creator → manager (and why that’s draining)Where AI delivers A-level work, and where it completely misses the pointThe hidden risk of losing the human spark in design and problem-solvingPractical ways to use AI without letting it run you into the groundBottom line: AI should give you your time back—not steal your energy. If you’ve felt oddly exhausted while being more productive than ever, this episode is for you.Ask us anything: questions@uxperts.info

April 30, 2026Episode 731 hr 6 min

073: When AI Does the Work, What Do We Do?

Join Ephie Risho and Jason Moore as they dig deeper into listener questions on real-world AI concerns—the kind that don’t have clean answers, just real consequences.They get into the tension between AI speed and human judgment, what UX teams are actually worth when AI can spin up flows in seconds, and whether “UX roles” are quietly collapsing into something new. But the core thread running through it all: agentic design. When AI becomes the doer and humans become the overseers, everything shifts—interfaces, metrics, workflows, even what it means to “design” at all.Along the way, they challenge the reliability of synthetic users, question whether we’re measuring the wrong things, and give a clear-eyed take on what mid-career designers should be doing right now if they want to stay in the game.The takeaway isn’t that humans are being replaced—it’s that leadership, taste, and judgment matter more than ever. The tools got faster. The bar just got higher.Ask us anything: questions@uxperts.info Media inquiries: media@uxperts.info

April 17, 2026Episode 721 hr 14 min

072: Design is Dead? (Not So Fast!)

Join Ephie Risho and Jason Moore as they wade into one of the spiciest UX debates of the year: a bold claim from an Anthropic design leader that the design process is dead.Is it? Or is everyone just… very online right now?They break down the argument, the backlash (including a response from Nielsen Norman Group), and what’s actually changing beneath the noise. They explore how tools like AI-powered coding are reshaping speed, roles, and expectations—and why blindly skipping process might be the fastest way to break things (and your career).Along the way, they unpack:Why AI is compressing design—not replacing itThe real danger of “vibe coding” without understanding the problemWhen moving fast is smart… and when it’s recklessThe types of designers who will thrive nextWhy humility—not tools—is becoming the ultimate career advantageThere’s also a healthy dose of reality: enterprise risk, lazy reliance on tools, and the uncomfortable truth that if all you do is push buttons you’re replaceable. Process may not be completely dead, but if you don’t understand it deeply enough to adapt it, you might be.Tune in to unpack the ideas and hear a healthy dose from their personal experiences.Ask us anything: questions@uxperts.info

March 26, 2026Episode 711 hr 10 min

071: Will AI Crash the Economy or Bring a Renaissance?

Did AI just light the fuse on the next economic collapse… or the next golden age?In this deep-dive episode, Ephie Risho and Jason Moore unpack The 2028 Global Intelligence Crisis—the article that wiped roughly 10% off the tech market and sent executives into a cold sweat. Days later, Square cut 40% of its staff, citing AI-driven efficiency—almost as if the thesis was writing its own case study.Are we witnessing the beginning of “do more with less”… permanently?Does a bullish AI narrative quietly create a bearish job market? Or is this another cycle of fear we’ve seen before—dot-com bubble, automation panic, printing press hysteria—only to be followed by expansion?Ephie and Jason wrestle with the real question: Are we measuring productivity correctly in the age of intelligence?Along the way they wander into bell-bottoms, tech bubbles, and why humanity has a long track record of adapting faster than headlines predict.Crash or renaissance? Hype or hard truth?The future might depend on how we respond.Ask us anything: questions@uxperts.info Media inquiries: media@uxperts.info

March 19, 2026Episode 701 hr 8 min

070: How to Measure a Successful Team

How do you actually know your team is successful? Not “they’re busy.” Not “stakeholders seem happy.” Not “we shipped a lot.”In this episode, Jason Moore and Ephie Risho get practical about what it really means to measure team effectiveness—especially in UX. Drawing from real-world frameworks and battle-tested approaches (including usability success rates, satisfaction benchmarks, skill growth, stakeholder feedback, velocity, and instrumented UX metrics like SUS, UMUX, and HEART, they unpack what actually signals impact.You’ll hear:The difference between measuring output and measuring quality.Why usability pass rates (80–90% is the real bar) matter more than opinions.How to track growth without turning your team into a spreadsheet.The role of benchmarking, instrumentation, and year-over-year quality gains.How to tie design metrics directly to business outcomes.They also wrestle with the uncomfortable question: Are you measuring what’s easy… or what actually proves value?If you’re leading a UX team—or trying to justify one—this episode gives you tangible, tactical ways to assess growth, raise standards, and demonstrate real ROI.Because “we feel good about it” isn’t a strategy.Ask us anything: questions@uxperts.info Media inquiries: media@uxperts.info

March 12, 2026Episode 691 hr 7 min

069: UX Stats for 2026: 50 milliseconds to glory (and other such things)

Ephie Risho and Jason Moore took one innocent UX statistics article … and somehow ended up debating milliseconds, Clippy’s resurrection, DVD trauma, Montana newspapers, AI-fueled app revolutions, and whether modern design has a soul.Welcome to UXPERTS. In this episode, we dive into mobile dominance (98.1% of 60–64 year-olds have mobile internet — which means yes, your aunt is online), why your site has 50 milliseconds to make a first impression, and why you probably have less than 10 seconds before users emotionally ghost you.We also cover: Why “mobile-first” doesn’t mean “spreadsheet-on-a-phone”The hockey stick growth of UX careers (spoiler: the sky is not falling)The 1 UX to 10–20 developer ratio (and why that should make you uncomfortable)Aggressive popups and why 59% of websites need to calm downCookie-cutter design vs. innovation (aka “Why AI might make everything beige”)A passionate defense of VHS, cassettes, and legacy tech archaeologyA surprise Clippy cameo that lasted way longer than it should haveThis one gets surprisingly philosophical toward the end — in the best possible way. If you care about: the future of UX, the future of work, the future of design in an AI-saturated world, or just enjoy hearing two UX leaders argue about math in public…You’ll enjoy this one.As always, let’s design a better experience for all.Ask us anything: questions@uxperts.info Media inquiries: media@uxperts.info

February 27, 2026Episode 681 hr 4 min

068: The Counter Argument to Using AI to Innovate Within Technology

Ephie Risho and Jason Moore have done a number of episodes on the value and power of using AI to innovate more quickly, in particular within UX. But what about the counterarguments? In this episode, they enter a lively debate and push the boundaries of what constitutes appropriate use of AI. Is it possible to use these new tools without becoming reckless and risking wasting mounds of time and money? Want to hear a boatload of fun and relevant stories in a lively discussion? Tune in to find out where they land.Ask us anything: questions@uxperts.info Media inquiries: media@uxperts.info

February 13, 2026Episode 671 hr 4 min

067: Six Seven or Die Trying: Jason & Ephie Finally Get Trolled by Gen Alpha

Welcome back to UXPERTS, where we usually talk journey maps, leadership multipliers, and why users hate change... but this time? We're diving headfirst into the void. Join Jason Moore and Ephie Risho as they attempt (and fail) to decode ‘six seven’ – the meaningless Gen Alpha chant that's somehow Dictionary.com's 2025 Word of the Year. Is it a rating? A height flex? A police code? A cry for help? Spoiler: it's none of those, and that's the point. Expect hand gestures, dad jokes, viral TikTok lore, and a dig into the concept of trends. There are cultural trends, and there are trends within work and the tech industry. Some may stick around, and others are useless—maybe as much as six seven. Jason and Ephie navigate the space and dig into the most critical things to hold onto, no matter what the current trends are. If you've ever had a kid scream this at you during dinner, this episode is your therapy. No user flows were harmed in the making of this chaos... probably. Subscribe, rate us a solid 6.7, and let's embrace the brain rot together.Ask us anything: questions@uxperts.info Media inquiries: media@uxperts.info

February 5, 2026Episode 661 hr 22 min

066: Stop Chasing Tools: How to Stay Relevant in an AI Era, with Special Guest, Matthew Speakman

AI is accelerating faster than any tool cycle we’ve seen before—and most UX teams are reacting the wrong way. In this episode, Ephie Risho and Jason Moore welcome special guest, Matthew Speakman to unpack why tool mastery is no longer a durable advantage, and what actually compounds over time: judgment, learning velocity, and problem framing.We explore how UX leaders can adapt without burning out, how to evaluate new tools without chasing every shiny object, and why the best designers aren’t optimizing for workflows—they’re optimizing for decisions. If you’re feeling the pressure to “keep up” with AI, this episode reframes the game entirely.You’ll learn:Why tools expire but capabilities compoundHow to build relevance in a world of constant automationWhat skills UX leaders should double down on in 2026 and beyondHow to adapt without tying your identity to any single toolUX leadership. Product strategy. Real business outcomes.Ask us anything: questions@uxperts.info Media inquiries: media@uxperts.info