Understaffed!

Hosted by Melissa Brown

Business Management

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Latest episode

Aug 2024

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EN-US

About the show

Understaffed! Redefining people, processes, and products for the new workforce Hosted by Melissa Brown The future of work, recruiting, training, hiring, transforming culture, employee experience Understaffed speaks to the pain involved with people, process, hiring, firing, training, overhead, culture and employee experience

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46 recent

August 13, 202424 min

S3 E10 Mastering Employee Engagement and Retention with Lori Saitz

In this episode of Understaffed, host Melissa welcomes special guest Lori Saitz, an expert in employee well-being with a mission to teach calm and being grounded in workplace chaos. Lori brings a wealth of knowledge from her broadcasting and B2B consulting background, offering corporate teams practical, evidence-based strategies to create healthier, more connected, and innovative work environments. The discussion dives deep into employee retention and engagement, highlighting how essential these factors are to maintaining a productive and motivated workforce. Lori shares invaluable insights on how leaders can foster a positive workplace culture through simple yet powerful practices like gratitude and employee participation. She emphasizes the importance of appreciation in boosting employee engagement and retention, noting that businesses with engaged employees experience significant increases in profitability. By implementing Lori's strategies, leaders can enhance team morale and improve overall business performance. Tune in to discover how these actionable tips can transform your practice and lead to lasting success. Lori's Linkedinhttps://www.linkedin.com/in/lorisaitz/Lori's Podcasthttps://zenrabbit.com/podcast/Melissa's Biohttps://conciergeelite.com/about-us/Concierge Elite Staffing Ebookhttps://conciergeelite.info/OptometryStaffingEBook/

August 8, 2024Episode 219 min

S1 E1 Swop Cast with I Vet So Hard - Short On Staff Concierge Elite Has The Perfect Solution

Melissa appears on the I Vet So hard Podcast to discuss the perfect staffing solution for your practice business. Learn more about Concierge Elite At conciergeelite.com

June 13, 202427 min

S3 E9 Finding Success in Life & Business, Not Only For Veterinary Practices But All Business

In this episode of the "Understaffed" podcast, sponsored by Concierge Elite, Melissa Brown presents the 2024 Optometry Staffing Guide. The discussion covers essential resources for navigating hiring and staffing in the optometry field amidst technological advancements, regulatory changes, and shifting patient expectations. Key topics include current hiring trends, effective recruitment strategies, onboarding processes, employee retention, and the impact of AI and telemedicine. The episode emphasizes the importance of structured interviews, competitive compensation, continuous staff training, and a positive onboarding experience to attract and retain top talent, ensuring a supportive and productive work environment in optometry practices. For more information, listeners are directed to visit understaff.com and conciergeelite.com. Melissa's Bio ⁠⁠⁠⁠⁠https://conciergeelite.com/about-us/⁠⁠⁠⁠⁠ Concierge Elite Staffing Ebook https://conciergeelite.info/OptometryStaffingEBook/

May 22, 202423 min

S3 E8 Redefining Success: Leveraging Remote Talent with Melissa Brown. Swop-cast with Eric Dunavant

Eric Dunavant⁠ from ⁠ericldunavant.com⁠ & ⁠Melissa⁠ from ⁠conciergeelite.com⁠ chat about his personal story of how his father's veterinary practice went bankrupt. That inspired him to transition into the financial planning industry, where he now provides coaching to business owners on avoiding similar failures. They discuss the importance of having basic insurance, savings, and a work/life balance to maintain healthy relationships. Eric shares an anecdote about how his father's veterinary practice initially found success because he put himself first and invested in his family and employees before investing in the business. They talk about the importance of taking care of oneself and then taking care of one's employees similarly. He emphasizes that it is essential to focus on return on intention, which is different from return on investment. The speaker also has a book and podcast called ⁠Redefining Success⁠. They talk about setting goals for next year and how to do it using the Kingdom ROI Truth map. Keywords: veterinary business, personal story, father's event, culture of investing in people Eric's ⁠⁠LinkedIn⁠⁠: ⁠⁠ linkedin.com/in/ericdunavant⁠⁠ Melissa's Bio ⁠⁠⁠⁠⁠https://conciergeelite.com/about-us/⁠⁠⁠⁠⁠ Concierge Elite's Website ⁠⁠⁠⁠⁠⁠https://www.conciergeelite.com/

May 14, 202438 min

S3 E7 Melissa talks about the benefits and challenges of remote work with Melanie Collette

The episode is replayed by popular demand. Melanie Collette from Money Talk with Melanie interviews Melissa from ⁠⁠⁠conciergeelite.com⁠⁠⁠ on ⁠⁠98.7 the Coast⁠⁠ . They discuss the benefits and challenges of remote work. This is a great interview full of insight on making the most of the opportunities available with today's technology to solve staffing and business issues. Melanie's Instagram ⁠⁠ ⁠instagram.com/melanietcollette Melissa's Bio ⁠⁠⁠⁠⁠https://conciergeelite.com/about-us/⁠⁠⁠⁠⁠ Concierge Elite's Website ⁠⁠⁠⁠⁠⁠https://www.conciergeelite.com/

May 8, 202433 min

S3 E6 Innovating Workforce Solutions

Melissa Brown welcomed Alissa with Concierge Elite to discuss how they've revolutionized the veterinary staffing industry by offering hiring solutions starting at $14/hour and topping out with hiring a DVM for just $399/month. Melissa's Bio ⁠⁠⁠⁠https://conciergeelite.com/about-us/⁠⁠⁠⁠ Concierge Elite's Website ⁠⁠⁠⁠⁠https://www.conciergeelite.com/

April 30, 202425 min

S3 E5 Concierge Elite Introducing Concierge Elite's dedicated program Q&A

In today's episode of Understaffed, Melissa Brown and Alissa Davis delve into the innovative solutions offered by Concierge Elite. As the sales lead and client specialist at Concierge Elite, Alissa shares insights on navigating the evolving business landscape, particularly in the aftermath of COVID-19. Together, they explore the misconceptions surrounding cost-cutting measures and emphasize the importance of prioritizing valuable staff over knee-jerk reactions to rising overhead. Highlighting Concierge Elite's zero-cost staffing service, Melissa and Alissa discuss how remote employees seamlessly integrate into clients' practices, offering tailored solutions without the burden of additional overhead or HR concerns. They debunk common myths about remote work and emphasize the productivity and efficiency gains achievable through this model. By focusing on personalized training and ongoing support, Concierge Elite ensures a smooth transition for clients, enabling them to optimize their operations and focus on delivering exceptional customer service. Melissa's Bio ⁠⁠⁠https://conciergeelite.com/about-us/⁠⁠⁠ Concierge Elite's Website ⁠⁠⁠⁠https://www.conciergeelite.com/

April 23, 202422 min

S3 E4 Quiet Quitters and the concept of workplace happiness

Melissa discusses the concept of workplace happiness, which has changed over the years. Sponsored by ⁠ConciergeElite.com⁠ The current generation is not as happy with their jobs as previous generations were. Quiet quitters are employees who quit without saying anything to their coworkers or managers. Management tries to deal with quiet quitters by firing them, but this only worsens the situation. Instead, the administration should try to understand why the employee is quitting and address any issues causing unhappiness at work. Melissa provides tips on dealing with employees who are "quiet quitters" or quietly leave their jobs without telling anyone. The speaker suggests that managers try to create a culture where employees feel appreciated and motivated and that meetings should be work sessions instead of social events. If an employee is unwilling to put in the effort required for their job, it may be time to part ways. Leaders should also be aware of the current market conditions and adjust their rewards system accordingly. Melissa discusses the phenomenon of "quiet quitting," when employees quietly quit their jobs without telling their managers. The speaker argues that managers should try to increase employee morale by giving praise, engaging in open and honest communication, and paying more money if necessary. Finally, the author suggests that managers be aware of which employees are not invested in their work and make adjustments accordingly. Keywords: quiet quitting, workplace happiness, management ploy, expectations of work-life balance, communicating with employees Melissa's Bio ⁠⁠⁠https://conciergeelite.com/about-us/⁠⁠⁠ Concierge Elite's Website ⁠⁠⁠⁠https://www.conciergeelite.com/

April 16, 202420 min

S3 E3 Fear In Leadership, how to be an affective leader

Today's podcast is about leadership and, specifically, how to manage people effectively. Melissa from ⁠conciergeelite.com⁠ talks about the difference between managing and leading and how effective managing can be when done correctly. She also discusses emotional intelligence (EQ), a critical factor in being a successful leader. EQ helps you identify your own emotions and those of others and can help you conquer your weaknesses. The main points covered in this episode include: Why admitting mistakes is essential as a leader Four reasons why leaders should accept when they make mistakes How vulnerability strengthens the team and builds trust between leaders and their employees. Melissa's Bio ⁠⁠https://conciergeelite.com/about-us/⁠⁠ Concierge Elite's Website ⁠⁠⁠https://www.conciergeelite.com/

April 9, 202430 min

S3 E2 How To Make The Most Of Remote Front Desk Support

Dr. Diane Cosko of ⁠mountainairevet.com⁠ discusses how ⁠the Concierge team⁠ from ⁠conciergeelite.com⁠ helps clients, explaining that the staff has experience in veterinary care. They also mention that they have a remote answering service in case of power outages. The Concierge Elite team helps businesses run smoothly by providing live texting service, transcription of calls, and transcription of all calls. They also offer a flat fee. Dr. Cosko is an excellent example of how the Concierge Elite team has helped them save money and be more convenient for their clients. They discuss how remote employees have helped them because it has taken the stress out of the hiring process, and they can find the perfect employee without interference. Keywords: covid, meeting, covid challenges, covet hit, a small community in California Melissa's Bio ⁠https://conciergeelite.com/about-us/⁠ Concierge Elite's Website ⁠⁠https://www.conciergeelite.com/