Know Your Buyer And Build Real Trust With Karen Green
Send us Fan Mail Most people think selling is about talking. It’s not. Selling is about understanding how someone decides, what they’re protecting, and what they’re trying to achieve when they say “yes” or “no.” We sit down with Karen Green, a sales consultant and former retail buyer, to get brutally practical about “know your buyer” in the real world. Karen shares what changes when you’ve been on both sides of the table, why so many well-meaning sellers accidentally act like amateurs, and how to build the kind of trust that drives referrals and repeat business. Along the way, we compare UK grocery and US selling environments, and we unpack why complex buying often means selling the whole package, not just the product. We also get into buyer psychology: the emotional drivers behind decisions that look “rational,” the subtle signals that create likeability and credibility, and the darker side of big-company negotiation tactics that can pressure vendors into giving value away. Then we talk modern tools, including AI in sales and LinkedIn-based personality insights, plus how to adapt your communication style without becoming someone you’re not. Authenticity and congruence are not soft skills here; they’re a competitive advantage. If you want consultative selling strategies you can apply in any industry, hit play now. Subscribe, share this with a business owner who hates “icky” selling, and leave a review so more people can find the show. Support the show Check out more about your host, Morris Sims Visit our Facebook and LinkedIn Pages!


