Travel Agent Achievers Podcast

Hosted by Roslyn Ranse

Business Education

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Episodes

100

Latest episode

Aug 2026

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About the show

Travel Agent Achievers is an educational podcast by Australian travel professional, Roslyn Ranse. Educating, empowering and encouraging travel agents. Whether you are working in a shop front or as mobile travel agent, we are here to help you grow your business and stay ahead of the competition. We will explore strategies in all facets of business. Sales, marketing, customer service, finance, and project management. Success belongs to the eager and the equipped. The time is now. Design a travel business where you can focus on what you love doing. Creating memorable travel experiences for your clients. Here you'll learn new strategies on the 'business' side of things.

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60 recent

August 24, 2026Episode 11940 min

Remembering Human Intelligence: Creating Client Experiences People Remember with Peter Merrett

As technology becomes smarter, how do we make sure we become even better at being human? In this episode of the Travel Agent Achievers Podcast, Ros sits down with Peter Merrett, former chef, multi-award-winning luxury hotelier, Australia's 2024 Keynote Speaker of the Year and author of Wonderlicious: Bringing Wonder Back to Life, Leadership and Service. Peter's work centres around his philosophy of Remembering Human Intelligence®, bringing us back to the presence, curiosity, attention and human connection that can so easily disappear when we're focused on efficiency and getting to the next thing. Together, Ros and Peter explore what travel advisors can learn from world-class hospitality about creating client experiences people genuinely remember. You'll hear about: Why connection matters more than simply completing the transaction Peter's reimagining of VIP as Very Important Personalisation Why five-star service doesn't need to cost more How two simple words, "What else?", can change a client experience The importance of making clients feel seen, heard and appreciated How to create "invisible magic" by remembering the details clients share Why the craftsmanship behind every client touchpoint matters How simplexity can help make complex travel experiences feel effortless Why Peter believes pressure is a privilege How technology can create more room for human connection rather than replace it One of the biggest reminders from this conversation is that creating an exceptional experience doesn't necessarily require more money. It requires more attention. As a travel advisor, you already know so much about your clients. Their celebrations, preferences, families, travel dreams and the things that matter to them. The opportunity is to pay attention to those details and ask: What else could I do to make this person feel genuinely seen, heard and appreciated? Connect with Peter Merrett Learn more about Peter, his speaking and Wonderlicious: Bringing Wonder Back to Life, Leadership and Service: Peter Merrett LinkedIn Peter's Book - Wonderlicious Find the Full Episode & Resources For the full show notes, resources and more from Travel Agent Achievers: Travel Agent Achievers Podcast

July 27, 2026Episode 11848 min

The Travel Industry Doesn't Have a Marketing Problem. It Has a Positioning Problem. with Kelli Hayes Smith

What if you're not struggling with marketing at all? What if the real challenge is how you're positioning yourself? In this episode, Roslyn Ranse is joined by marketing strategist and former travel advisor Kelli Hayes Smith to explore why travel advisors need to stop marketing like suppliers and start positioning themselves as trusted experts. Together they discuss: • Why expertise is your greatest asset • The difference between positioning and promotion • How to stop relying on supplier content • Creating authentic content while you're already serving clients • Why follower numbers don't equal business success • How AI fits into the future of travel advising • Practical ways to communicate your value This episode is packed with practical advice for any travel advisor wanting to attract the right clients and build a business based on trust, expertise and long-term relationships. Connect with Ros & Kelli. Share your insights and what you took away from this episode: Kelli Hayes Smith Instagram: https://www.instagram.com/kellihayessmith Roslyn Ranse Website: https://www.travelagentachievers.com Facebook: Travel Agent Achievers Instagram: @travelagentachievers LinkedIn: Roslyn Ranse

June 29, 2026Episode 11720 min

Travel Is Emotional. So Is Every Buying Decision.

People Don't Buy Travel. They Buy How You Make Them Feel Travel isn't logical. It's emotional. Clients don't book a holiday because they need a flight, hotel or cruise. They book because of what that experience represents: connection, memories, celebration, adventure, confidence and time with the people they love. In this episode, Ros explores the H.E.A.R.T framework and shares why some of the best sales conversations never feel like sales at all. Discover how listening, empathy, trust and meaningful client relationships can transform your bookings, strengthen loyalty and generate more repeat and referral business. You'll learn: • Why travel is an emotional purchase • How to uncover the deeper motivations behind a booking • The importance of empathy in travel sales • Why trust must come before expertise • How certainty creates client loyalty • Why human connection matters more than ever in an AI-driven world • The link between emotional experiences and referrals Resources Download the Repeat & Referral Playbook Connect with Ros Website: https://www.travelagentachievers.com Facebook: Travel Agent Achievers Instagram: @travelagentachievers LinkedIn: Roslyn Ranse

June 19, 2026Episode 11616 min

Somebody Will Always Have an Opinion. Do It Anyway.

Have you ever felt criticised for growing your travel business? Perhaps you've won an award, launched a new service, started charging professional fees, hired a team member, spoken on a stage, built a niche or increased your visibility online. And then the comments start. In this personal episode, Roslyn Ranse shares a recent experience that sparked an important conversation about criticism, judgement, confidence, imposter syndrome and what happens when people begin to achieve success. Drawing on her own experiences speaking at industry events around the world, Ros explores why some people cheer you on while others try to pull you back down, and why it's essential to choose whose opinions matter. This episode is a powerful reminder for travel advisors, travel business owners and entrepreneurs that success often attracts attention, and not all of it will be positive. What matters is continuing to move forward anyway. Topics Covered: ✓ Dealing with criticism in business ✓ Confidence and visibility as a travel advisor ✓ Imposter syndrome and self-belief ✓ Building a successful travel business ✓ Handling negativity and judgement ✓ The importance of supportive communities ✓ Why collaboration beats competition ✓ Ros's "No Dickhead Policy" Resources & Links Travel Agent Achievers https://travelagentachievers.com Join The Achievers Mastermind https://www.travelagentachievers.com/theachievers Instagram https://www.instagram.com/travelagentachievers Facebook https://www.facebook.com/travelagentachievers LinkedIn https://www.linkedin.com/in/roslynranse If you enjoyed this episode, please subscribe, leave a review and share it with another travel advisor who needs to hear this message today.

June 1, 2026Episode 11540 min

Why Your Next Booking Might Already Be Sitting Inside Your Database

Repeat and referral clients are one of the most powerful ways to build a sustainable travel business, yet many travel advisors still feel uncomfortable following up, asking for referrals, or staying visible with past clients. After recently speaking at Travel Agent Forum in Las Vegas, Roslyn Ranse shares the biggest insights and conversations that came from her keynote session on repeat and referral business strategies for travel advisors. In this episode, Roslyn discusses: Why advisors fear following up with clients The connection between imposter syndrome and sales confidence How trust and emotional connection drive loyalty Building repeat and referral business through relationships Why clients want to feel remembered and valued The difference between visibility and hustle culture How to create sustainable business growth without constantly chasing new leads Practical ways to nurture existing client relationships This episode is packed with practical reflections, mindset shifts, and real-world examples for travel advisors wanting to create stronger client relationships and more repeat and referral business. Resources & Links: Travel Agent Achievers - Repeat and Referral E-Book Listen to more episodes: Travel Agent Achievers Podcast

May 25, 2026Episode 11430 min

The Next Stage of Your Travel Business Requires a Different Version of You

In this reflective and thought-provoking episode of the Travel Agent Achievers Podcast, Roslyn Ranse shares powerful insights from the recent International Travel Agent Achievers Retreat in Cebu, along with lessons from speaking internationally across New Zealand, Fiji, Las Vegas, and the USA. This episode explores the difference between being "busy" in your travel business versus intentionally leading it as a business owner. Roslyn opens up about the reactive habits many travel advisors fall into, constantly responding to emails, solving problems, juggling bookings, and carrying the emotional pressure of always needing to be "on." She also shares her own experiences of burnout, leadership growth, protecting energy, and learning to think differently as a CEO. If you've ever felt overwhelmed, trapped in the doing, or unsure what the next stage of your travel business looks like, this episode is for you. Inside this episode: Why "busy" has become an identity in the travel industry The difference between a travel advisor and a travel business owner How reactive habits impact growth and sustainability Why stepping away from your business creates clarity Leadership, boundaries, systems, and intentional growth The mindset shift required for the next level of business How to stop reacting and start leading more intentionally This episode is an invitation to reflect on where you are right now, what is draining your energy, and what kind of business owner you truly want to become. Learn more about Travel Agent Achievers and The Achievers Mastermind: Travel Agent Achievers Connect with Roslyn on Instagram: Instagram - Travel Agent Achievers Listen to more episodes of the Travel Agent Achievers Podcast: Travel Agent Achievers Podcast

April 22, 2026Episode 11343 min

Beyond the Booking: A New Way Travel Advisors Can Create Meaningful & Intentional Travel Experiences

In this episode, Roslyn Ranse is joined by Sahara Rose De Vore, Founder and CEO of The Travel Coach Network, a global community focused on bringing a more human-centred and emotional approach to travel. Together they explore how travel professionals can deepen client relationships through intentional conversations, personal branding, and understanding the emotional drivers behind travel. Many travel advisors are already guiding clients through milestone moments, life transitions, and deeply personal journeys. This episode introduces another lens on the client experience without changing who you are professionally, offering practical ways to enhance discovery calls, strengthen your niche, and support clients before, during, and after their travels. Sahara shares her journey from solo travel across 84 countries to building a global community, along with actionable ideas you can start implementing right away. In this episode you will learn: How intention setting can enhance your discovery calls Questions to deepen client conversations without adding more work The difference between advising and coaching and where they complement each other How understanding your own travel story strengthens your brand Practical ways to create more meaningful travel experiences for clients Why human connection will remain essential in an AI-driven industry 👉 Access all episode resources, links and support via the Travel Agent Achievers landing page: https://www.travelagentachievers.com/113

March 17, 2026Episode 11211 min

What Archery Taught Me About Running a Travel Business

What can learning archery teach you about running a travel business? In this episode of the Travel Agent Achievers Podcast , Roslyn Ranse shares a personal story about stepping away from work, trying something completely new, and the unexpected lessons it revealed about business growth, asking for help, and the power of community. After recently discussing body burnout, Ros took time away from her business to spend a few hours outdoors with her family at a local archery open day. What began as a simple weekend activity quickly became a powerful reminder of how many travel advisors approach learning and growth in their businesses. Like many entrepreneurs in the travel industry, travel advisors often feel pressure to figure everything out themselves. But sometimes, the fastest way forward is simply asking someone beside you for guidance. In this short solo episode, Ros reflects on how mentorship, community, and stepping away from work can help travel professionals build stronger, more sustainable travel businesses. If you are a travel advisor looking for encouragement, perspective, and practical reminders to grow a travel business you love, this episode is for you. Find the full episode details and show notes here: 👉 https://travelagentachievers.com/112 Explore more resources, programs, and upcoming events for travel advisors: 👉 https://travelagentachievers.com Subscribe to the Travel Agent Achievers Podcast so you never miss an episode and continue building your knowledge, confidence, and travel business success.

March 3, 2026Episode 11132 min

Body Burnout, Prolonged Stress & High-Functioning Women in Business with Filipa Bellette

As we move into 2026, many travel advisors and agency owners are quietly running on empty. Not because they don't love what they do, but because their bodies are carrying years of prolonged stress, responsibility and pressure from running a travel business through constant change, disruption and recovery. In this episode of the Travel Agent Achievers Podcast, Roslyn Ranse is joined by Filipa Bellette, co-founder of Chris & Filly Functional Medicine and author of Ending Body Burnout, for an important and timely conversation about what burnout can look like when you're still functioning, still showing up, and still holding everything together. This is not a medical or diagnostic episode. It's a grounded, human discussion designed to help travel professionals better understand the difference between mental burnout and body burnout, why willpower and mindset alone don't always resolve what's happening physically, and why so many capable women in business are feeling this way right now. In this episode, we explore: • What "body burnout" really is and how it differs from traditional burnout • Why prolonged stress continues to show up physically for travel professionals • Common patterns seen in high-functioning, people-pleasing business owners • Why holidays and time off don't always lead to recovery • The importance of early awareness, support and listening to your body If you're a travel advisor or agency owner who feels exhausted, overwhelmed or not quite yourself, this episode will help you feel seen, less alone, and supported to take the next step. 👉 Access all episode resources, links and support via the Travel Agent Achievers landing page: https://www.travelagentachievers.com/111

February 24, 2026Episode 11050 min

Turn Imposter Syndrome into Your Superpower with Christine Corcoran

In this episode of the Travel Agent Achievers Podcast, Ros is joined by Christine Corcoran , confidence coach and best-selling author of Turn Impostor Syndrome into Your Superpower . Together, they explore why imposter syndrome shows up so strongly for experienced professionals, particularly travel advisors navigating pricing conversations, client objections, leadership and growth. Rather than trying to eliminate fear, Christine reframes imposter syndrome as a signal that you are stretching beyond your comfort zone. This episode dives into the role language plays in confidence, how fear is wired into the brain, and why confidence often comes after action, not before it. This is not about selling harder. It's about holding your value, trusting your expertise, and choosing growth over fear. In this episode: Why imposter syndrome often means you are growing How fear shows up in pricing and sales conversations The power of language in shaping confidence and decisions Why self-trust is built through evidence, not perfection How to reframe fear without becoming louder or more salesy Find the full episode details and show notes here: 👉 https://travelagentachievers.com/110 Visit Travel Agent Achievers for resources, programs and upcoming events: 👉 https://travelagentachievers.com Subscribe to the Travel Agent Achievers Podcast so you never miss an episode and receive practical, grounded insights to support your travel business.