324. The Simplest Dental Team Training That Actually Works
Dr. Steve Van De Graaff hosts an episode on the single most common struggle he hears from dentists: leading and managing a team. His answer isn't a culture overhaul or an offsite — it's a training you can run in fifteen minutes and start using the same afternoon. The handoff has two rules. First, tell the patient what's coming next, so nobody sits in a chair wondering why they're waiting. Second, build up the team member taking over. "Erica's going to take care of you — she does the best cleanings." "Sarah's really good with insurance; she'll find a way to make this work." "Kate's in here with you today, and she's great with kids." Why it works — three effects Patient confidence. Patients stop guessing what happens next. Instead, they see a polished, organized office running a system, and they trust the practice more. Team performance. When you praise a team member in front of the patient, you're really talking to your team member. It's a Dale Carnegie principle: give someone a reputation to live up to, then praise them when they get there. Culture. When people build the habit of saying something good about a co-worker out loud every day, respect and teamwork rise with it. Connect with us: Take our FREE lifestyle and practice assessment: https://thelifestylepractice.com/practice-assesment/ Learn more about 1-on-1 coaching: https://thelifestylepractice.com/coaching-services/ Get access to TLP Academy: https://thelifestylepractice.com/coaching-services/ Get the TLP Student Academy for $20 (lifetime access): https://the-lifestyle-practice.teachable.com/p/studentacademy Subscribe to The Lifestyle Practice Podcast: https://podcasts.apple.com/us/podcast/tlp-podcast-for-dentists/id1476544801 Free ebook — "How to Achieve Financial Freedom in Seven Years or Less": https://the-lifestyle-practice.com/home-page-page Email Raheel at raheel@thelifestylepractice.com Email Derek at derek@thelifestylepractice.com Email Matt at matt@thelifestylepractice.com Email Steve at steve@thelifestylepractice.com






