The Shipper's Toolbox by Refund Retriever

Hosted by Brian C. Gibbs

Business Technology

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Episodes

100

Latest episode

Aug 2026

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About the show

Small parcel shipping and logistics are complicated. Sometimes, a shipper needs someone in their corner, so we created this podcast. Refund Retriever has provided businesses with complete logistics visibility and savings through FedEx and UPS invoice auditing, reports and analytics, and contract negotiations since 2006. Shipping & Ecom Podcast

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August 26, 20265 min

Address Corrections

Accessorial fees and surcharges are a considerable part of any shipper's yearly shipping costs. Many shippers see these as a part of doing business, but there are many fees that you, as a shipper, can stop. The FedEx address correction fee is our topic of discussion here. Address corrections are a major profit center for UPS and FedEx. When a shipper enters an incorrect address when creating a shipment, the carrier will attempt to correct it for a hefty fee. Within the U.S., FedEx will also assess this fee if the address is a P.O. box number or P.O. box ZIP code. In addition, if your package incurs an address correction fee, the on-time-or-it's-free guarantee is no longer effective. Read More. Since 2006, Refund Retriever has audited FedEx and UPS packages for late deliveries and billing mistakes. Through a comprehensive logistics analysis, we help shippers maximize carrier discounts and achieve best-in-class pricing. Are you paying too much for your shipping?

August 5, 20265 min

Dimensional (DIM) weight

Dimensional (DIM) weight pricing is the carriers' way of encouraging parcel shippers to optimize box sizes. This discourages wasted space inside the boxes, which destroys room in their trucks. The package's DIM weight replaces the billable weight if it's higher than the physical weight. For standard FedEx DIM weight calculation, the DIM weight divisor is 139 for ground and express domestic shipping and international shipments. Read More Since 2006, Refund Retriever has audited FedEx and UPS packages for late deliveries and billing mistakes. Through a complete logistics analysis, we help shippers maximize carrier discounts and achieve best-in-class pricing. Are you paying too much for your shipping?

July 23, 20264 min

Delivery Area Surcharges

As a FedEx shipper, there is a 99% chance that you have seen a DAS or delivery area surcharge fee on your FedEx invoice. A delivery area surcharge applies to shipments intended for select U.S. ZIP codes. DAS also applies to FedEx Express and FedEx Ground shipments destined for areas in Alaska and Hawaii that are remotely populated and challenging to reach. Read More Since 2006, Refund Retriever has audited FedEx and UPS packages for late deliveries and billing mistakes. Through a complete logistics analysis, we assist shippers in maximizing carrier discounts and achieving best-in-class pricing. Are you paying too much for your shipping?

July 23, 20264 min

Delivery Area Surcharges

June 4, 20264 min

FedEx My Rewards Issue June 2026

My FedEx Rewards is a free program that benefits FedEx small parcel shippers. With My FedEx Rewards, shippers can accumulate rewards such as brand-name gift cards from leading retailers due to daily shipping. Read More Since 2006, Refund Retriever has audited FedEx and UPS packages for late deliveries and billing mistakes. Through a complete logistics analysis, we assist shippers in maximizing carrier discounts and achieving best-in-class pricing. Are you paying too much for your shipping?

April 29, 2026Episode 1964 min

FedEx & UPS Fuel Surcharges 2026

he FedEx Fuel Surcharge is an additional charge applied to shipping rates to account for fluctuating fuel costs. Both ground and air shipping services can have fuel surcharges. Fuel prices can be quite volatile, frequently changing due to various global factors. By applying a fuel surcharge that varies with current fuel prices, FedEx (and other carriers that employ similar mechanisms) can stabilize its pricing model without frequently adjusting its base rates. Read More Since 2006, Refund Retriever has audited FedEx and UPS packages for late deliveries and billing mistakes. Through a complete logistics analysis, we assist shippers in maximizing carrier discounts and achieving best-in-class pricing. Are you paying too much for your shipping?

April 15, 2026Episode 1953 min

FedEx Missing or Invalid Account Number Fee

Shipping errors don't just create operational headaches—they can also trigger unnecessary fees. One of the most overlooked accessorial charges from FedEx is the Missing or Invalid Account Number fee . While it may seem minor on a per-package basis, this fee can quietly add up across your shipping volume if it's not properly managed. A FedEx invalid account fee applies if the shipper does not provide a valid FedEx account or an accurate credit card number for the selected billing option. For FedEx Ground, this includes requests to bill accounts without a U.S. or Canadian billing address. Read More. Since 2006, Refund Retriever has audited FedEx and UPS packages for late deliveries and billing mistakes. Through a complete logistics analysis, we assist shippers in maximizing carrier discounts and achieving best-in-class pricing. Are you paying too much for your shipping?

March 25, 20264 min

FedEx Oversize Package Fees 2026

For many shippers, the FedEx oversize charge is an unavoidable shipping expense. Many shippers are unaware of these charges until they appear on a FedEx invoice. Let's look at the definition of the FedEx oversize charge, its price, and the FedEx peak-season oversize charges. In addition to understanding these changes, we will help mitigate the cost impact and demonstrate how Refund Retriever's reports can help identify your issues. What is a FedEx Oversize Charge Package? A FedEx oversize charge applies to any package that exceeds 96 inches in length or 130 inches in length and girth. The rating will be based on the greater of the package's actual rounded or dimensional weight, subject to a minimum billable weight of 90 pounds. Exceed 96 inches in length, 130 inches in length and girth , greater than 17,280 cubic inches, or actual weight greater than 110 lbs. Read More. Since 2006, Refund Retriever has audited FedEx and UPS packages for late deliveries and billing mistakes. Through a complete logistics analysis, we assist shippers in maximizing carrier discounts and achieving best-in-class pricing. Are you paying too much for your shipping?

March 11, 20264 min

2026 UPS Large Package and AHS Surcharge Changes

UPS has changed some rules for AHS and large package measurements. Read More. Since 2006, Refund Retriever has audited FedEx and UPS packages for late deliveries and billing mistakes. Through a complete logistics analysis, we assist shippers in maximizing carrier discounts and achieving best-in-class pricing. Are you paying too much for your shipping? Refund Retriever also offers a solution to all your Amazon FBA reimbursement problems. We manually check the whole inventory lifecycle to guarantee all inventory is available for sale. To learn more about FedEx/UPS auditing, contract negotiation, or Amazon FBA reimbursement services, visit: https://zurl.co/ZUqV

February 18, 20263 min

FedEx Money Back Guarantee Update for February 2026

Often, angry customers will demand a refund for shipping charges because their delivery was made past the guaranteed delivery date. It is very important to keep a customer happy but equally important to know under what circumstances FedEx or UPS will NOT issue a refund for late delivery. FedEx and UPS both have a money-back guarantee on all ground and express services. Here is a list of common reasons we see the carrier not issue a refund of transportation charges on deliveries made past the guarantee. Read More. Since 2006, Refund Retriever has audited FedEx and UPS packages for late deliveries and billing mistakes. Through a complete logistics analysis, we assist shippers in maximizing carrier discounts and achieving best-in-class pricing. Are you paying too much for your shipping? Refund Retriever also solves all your Amazon FBA reimbursement problems. We manually check the whole inventory lifecycle to guarantee all inventory is available for sale. To learn more about FedEx/UPS auditing, contract negotiation, or Amazon FBA reimbursement services, visit: https://zurl.co/ZUqV