The Retail Influencer

Hosted by 20/CENT Retail

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135

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Jun 2026

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About the show

The retail influencer lets you discover different innovative concepts, the leading industry events, and explores some of the latest trends shaping the retail industry today, and tomorrow. By 20/CENT Retail www.20CENTRETAIL.com (http://www.20centretail.com/) Hosted on Ausha. See ausha.co/privacy-policy for more information.

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June 15, 202628 min

From Box Moving to Value Creation

In this episode of The Retail Influencer , Vincent Panneels welcomes Elisa Servais and Pascal Jacobs, Head of Line DIY&Home & Kitchen at Katoen Natie, to explore how the DIY industry is evolving beyond traditional supply chain models.Together, they discuss why retailers, brands and logistics partners must move away from siloed thinking and embrace a value-creation ecosystem centered around the customer. From omnichannel expectations and last-mile delivery to service innovation, data sharing and customer experience, the conversation highlights how logistics is becoming a strategic driver of differentiation rather than simply a box-moving operation.Drawing on insights from Thierry Coeman’s Hammer Time 2 white paper, the guests examine emerging DIY customer behaviors, the growing importance of services alongside products, and how collaboration across the entire value chain can create stronger customer loyalty and long-term growth.A must-listen episode for retailers, brands, manufacturers and supply chain professionals looking to better understand the future of DIY retail.Key topics discussed:The shift from price competition to value creationWhy omnichannel customers require a new supply chain mindsetThe strategic role of last-mile delivery and unboxing experiencesService models in the DIY sector: DIY, Do It Together and Do It For MeData sharing as a catalyst for collaboration and innovationInsights from the Hammer Time 2 white paperThe future role of logistics in customer experience and loyalty developmentHosted on Ausha. See ausha.co/privacy-policy for more information.

June 5, 202627 min

Monthly recap by Elisa and Vincent

First piece of news: Vincent is no longer the only one driving 20/CENT Retail! Elisa Servais is now joining the adventure and will actively contribute to content creation and business development. She brings her expertise, enthusiasm, and a perspective that perfectly complements that of Vincent Panneels.Another new development: every month, we'll bring you a recap of the key retail stories and trends that caught our attention. And this is the very first edition for The Retail Influencer podcast!In this inaugural "Monthly Recap", we take a closer look at several topics that have shaped recent retail news:• What's happening in Belgian food retail, where one player continues to stay under the radar while steadily moving forward and launching new initiatives.• The latest milestone for Newpharma with the introduction of online consultations.• The situation in Brussels, where French retailers continue to expand while the number of store closures keeps growing.• Upcoming industry events, including the DIY Summit in Amsterdam, where Thierry Coeman's new white paper will be unveiled for the very first time.We hope you'll enjoy this new format. Feel free to share your comments, suggestions, or topics you'd like us to cover in future editions.And if you have a story, an innovation, or a piece of news you'd like to share with us, don't hesitate to get in touch! Hosted on Ausha. See ausha.co/privacy-policy for more information.

June 4, 20266 min

Is Retail really a cash machine?

Retail is often perceived as a “cash machine.” Consumers regularly assume that supermarkets make huge profits on every shopping cart, especially during periods of inflation and rising food prices. But according to François Bernard, Offer Development Director at Carrefour Belgium, the reality is far more complex.In this recent episode of The Retail Influencer by 20/CENT Retail, François Bernard shared a transparent breakdown of what actually happens behind a €100 shopping basket, and the numbers may surprise many people.Hosted on Ausha. See ausha.co/privacy-policy for more information.

May 14, 202612 min

Carrefour’s Hidden Gems… Hidden a Little Too Well?

In this episode of The Retail Influencer by 20/CENT Retail, I take you behind the scenes of a fascinating conversation I recently had — in French — with Morgane Lambaux from Carrefour Belgium.Together, we explored one of Carrefour’s most interesting — yet still relatively unknown — initiatives: the Carrefour Quality Lines (Filières Qualité Carrefour – FQC). From local sourcing and transparency to fair partnerships with farmers and long-term retail differentiation, this project offers a unique perspective on how Carrefour is trying to rethink part of its assortment strategy.During the episode, Morgane explains how Carrefour collaborates with producers and cooperatives to develop products that go beyond traditional standards, while progressively making local quality products more accessible to consumers.From Belgian apples and carrots to meat, dairy and Belgian Gouda cheese, this conversation offers a behind-the-scenes look at a retail initiative that combines sustainability, traceability, taste and local agriculture.One of the most interesting parts of the discussion also revolves around a surprising paradox: despite representing more than 300 products and existing for more than 25 years in Belgium, the Carrefour Quality Lines are still not widely known by consumers.This podcast episode was originally recorded in French.If you would like to discover the full conversation and hear Morgane Lambaux explain the project in greater detail, I warmly invite you to listen to the French version of the episode.Hosted on Ausha. See ausha.co/privacy-policy for more information.

April 30, 202611 min

Kaltern at the heart of a living vineyard

Some time ago, I had the pleasure of joining a press trip to the Kaltern region, in the heart of South Tyrol in Italy, near Bolzano.For those more familiar with wine geography, this is Alto Adige, one of Italy’s most distinctive wine regions.Beyond the postcard scenery, one question arises: why does this matter, and why should it interest wine retailers and distributors?Two main reasons.First, I discovered wines and practices that can truly differentiate shelf offerings.Second, and more importantly, I encountered an approach to wine that speaks to a new generation: fresher, more accessible, more narrative-driven, without compromising quality or tradition.The full story in this episode. Cheers Hosted on Ausha. See ausha.co/privacy-policy for more information.

April 24, 20264 min

Colruyt launches Pas de Soucis

In this episode, we look at a first for Belgian retail: the launch by Colruyt Group of its very first artisanal wine, Pas de Soucis.A fresh 100% Belgian white wine, produced from grapes grown at the Domaine Lez-Envies, in the heart of the Pays des Collines. More than just a cuvée, this project reflects a clear ambition: to showcase local expertise and further strengthen its commitment to Belgian supply chains.How does a major retailer step into wine production? And what does this project reveal about evolving expectations around local sourcing, quality, and product identity?We discuss it in the podcast. Hosted on Ausha. See ausha.co/privacy-policy for more information.

March 11, 20267 min

Soon will Tavola 2026 open its doors

Tavola is just around the corner. And if you work in food retail, it’s definitely a place to be.In the latest episode of The Retail Influencer by 20/CENT Retail, I share a short preview of what to expect from the upcoming edition of Tavola in Kortrijk (15–17 March), one of the most inspiring food trade shows in Europe.And on Monday 16 March, I’ll have the pleasure of moderating two Tavola Talks sessions focusing on value creation and the transformation of retail.All details in this episode Hosted on Ausha. See ausha.co/privacy-policy for more information.

March 9, 202610 min

A look at the upcoming SHOP! Le Salon

In the run-up to Salon SHOP! Paris 2026, I had a fascinating conversation with Florent Zucca.In this solo episode of The Retail Influencer, I take you behind the scenes of that discussion.Why has this event become a key meeting point for professionals in retail and shopper marketing?What are the major trends shaping this year’s edition?And how can an event like SHOP! help brands and retailers better understand the future of the point of sale?Drawing from my exchange with Florent, I share the ideas, insights and perspectives that stood out to me the most.A great way to set the stage before meeting in Paris on April 1 and 2 to talk about retail design, in-store experience and innovation.Hosted on Ausha. See ausha.co/privacy-policy for more information.

March 9, 20266 min

Prowein reinvented

For decades, ProWein has been a global meeting point for producers, retailers, buyers and experts from across the world. But this year, the event is entering a new chapter. Faced with changing consumer habits, new competition and the rapid evolution of the beverage market, the fair is reinventing itself.In this episode, we’ll explore what this transformation means for the industry, what visitors can expect from the 2026 edition, and why trade fairs like ProWein remain essential platforms for innovation, networking and business.Cheers!Hosted on Ausha. See ausha.co/privacy-policy for more information.

March 9, 202618 min

Agentic AI in pricing with Valentine Dreyfuss

In this episode of The Retail Influencer by 20/CENT Retail, Vincent Panneels welcomes Valentine Dreyfuss from Mercio to discuss the evolution of pricing in brick-and-mortar retail and the growing role of Agentic AI.Why is pricing still such a sensitive topic for retailers? Why has pricing historically been more dynamic in e-commerce than in physical stores? And most importantly, how could Agentic AI change the game?Valentine Dreyfuss explains the difference between traditional predictive AI and multi-agent systems capable of integrating strategy, competitive context, and operational constraints. Together, they explore how these “virtual teams” of agents can help retailers respond to competitive attacks, maintain their price image, and protect margins.A clear and practical conversation about the future of pricing in retail.Hosted on Ausha. See ausha.co/privacy-policy for more information.