Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later and Jeremy is COO for CBS, in charge of the implementation of technology systems for CBS customers. It’s fair to say that Jeremy is very much in touch with the challenges and issues facing restaurant operators in the area of technology systems. Outside of CBS, Jeremy and his wife Michelle are the busy parents of two boys and two girls. The family’s youngest son was adopted from Uganda. Four kids, youth sports, church and many other activities mean non-stop action at the Julian household. Jeremy is a big fan of baseball and soccer. When not cheering on the kids in sports Jeremy enjoys cooking and watching Food Network.
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August 17, 202631 min
Big Biscuit
The CEO of The Big Biscuit, Chad Offerdahl, shares the brand's journey, growth, and menu innovation. He discusses the concept's focus on Southern comfort food, the success of traditional breakfast items, and the balance between technology and hospitality. The brand's regional expansion and franchisee selection criteria are also highlighted. Takeaways Southern comfort food is experiencing a resurgence in the marketplace, with a shift towards traditional and reliable breakfast options. The Big Biscuit emphasizes cultural fit and shared values when selecting franchisees, focusing on regional growth and operational simplicity. Menu innovation is driven by guest demand, operational feasibility, and the brand's commitment to traditional breakfast offerings. Chapters 00:00 Introduction to The Big Biscuit 01:30 The Story Behind The Big Biscuit 04:31 The Resurgence of Traditional Breakfast 06:26 Kansas City as a Hub for Restaurant Brands 09:30 Service Model and Hospitality 11:15 Balancing Technology and Hospitality 14:18 Franchise Expansion and Selection Criteria 21:29 Menu Innovation and Guest Experience
August 10, 202631 min
RTI Alissa
The conversation covers the process of managing used cooking oil in restaurants, the innovative solutions provided by Restaurant Technologies Incorporated (RTI), and the environmental impact of their services. The incoming CEO, Alyssa Partee, discusses the company's closed-loop cooking oil network, its impact on green diesel production, and the importance of proper oil disposal. She also highlights the company's consultative approach to partnerships and the benefits of their automated oil management system. Takeaways Closed-loop cooking oil network Impact on green diesel production Consultative approach to partnerships Benefits of automated oil management system Chapters 00:00 Introduction to RTI and Cooking Oil Management 03:03 Alyssa Partee's Background and Role at RTI 07:27 RTI's Innovative Solutions and Partnerships 16:02 Total Oil Management and Just-in-Time Delivery 26:19 Environmental Impact and Brand Partnerships 29:44 Engagement and Conclusion
July 30, 202610 min
Inventory AI
The conversation explores the use of AI in forecasting food costs and demand in the restaurant industry. It emphasizes the importance of leveraging data and machine learning models to optimize purchasing, reduce waste, and improve overall restaurant performance. Takeaways AI can help forecast food costs and demand Leveraging data and machine learning models can optimize purchasing and reduce waste Chapters 00:00 AI in Forecasting Food Costs 01:25 Building a Smart Prep List 03:23 Demand Forecasting and Purchasing Behavior 05:50 Factors Influencing Purchasing Behavior 07:16 Tracking Waste and Behavior Changes 08:16 Training and Enhancing AI Systems
August 3, 202637 min
The Surprising Menu Item That Made Farmer Boys Famous
The conversation covers the introduction of Farmer Boys, the concept of the brand, John's culinary journey, expansion and franchising, the franchisee vetting process, and favorite Farmer Boys menu items. The brand's diverse menu and commitment to quality ingredients are highlighted throughout the discussion. Takeaways Diverse Menu Quality Ingredients Chapters 00:00 Introduction to Farmer Boys 05:16 The Farmer Boys Concept 09:25 John's Culinary Journey 22:46 Expansion and Franchising 29:53 Franchisee Vetting Process 35:29 Favorite Farmer Boys Menu Items
July 27, 202640 min
The $30,000 Refund Nobody Caught
The conversation covers a wide range of topics related to the implementation of IoT and AI in the restaurant industry. It explores the impact of security camera audits, the introduction of IoT technology, the automation of mundane tasks, the challenges and solutions in IoT implementation, the paradigm shift in data management, the reliability and security of IoT data, and the future of IoT and AI in restaurants. The discussion also delves into the impact of IoT on network traffic, actionable insights and AI augmentation, preventative maintenance, and incremental adoption of IoT solutions. The conversation emphasizes the importance of vision intelligence and AI in restaurants, as well as the engagement with MachineQ for IoT solutions. Takeaways IoT and AI play a crucial role in automating mundane tasks and improving operational efficiency in the restaurant industry. The adoption of IoT solutions can lead to significant cost savings, improved food safety, and enhanced customer satisfaction. Vision intelligence and AI augmentation are key components in the future of IoT implementation in restaurants. Chapters 00:00 The Impact of Security Camera Audit 01:25 Introduction to Tom Woodbury and Restaurant Technologies 02:19 Restaurant Technology and Operational Efficiency 03:30 Automating Mundane Tasks with IoT 04:52 Automating Tasks for Operational Efficiency 05:28 Adoption of IoT in Restaurants 06:24 ROI and Benefits of IoT in Restaurants 08:29 Challenges and Solutions in IoT Implementation 09:49 Paradigm Shift in Data Management 10:47 Reliability and Security of IoT Data 12:42 Food Safety and Preventative Maintenance 13:56 Behavioral Insights and Spoilage Prevention 15:47 IoT Management in Front of House 16:45 Automating Tasks for Operational Efficiency 17:42 Micro Improvements and Cost Savings 18:17 Evolution of IoT and AI in Restaurants 19:41 Impact of IoT on Network Traffic 20:48 Security and Reliability of IoT Networks 22:40 Actionable Insights and AI Augmentation 23:37 Engagement with MachineQ 24:04 Future of IoT and AI in Restaurants 25:23 Vision Intelligence and AI in Restaurants 26:47 Preventative Maintenance and AI Augmentation 28:20 Engagement with MachineQ 29:14 AI Augmentation and Preventative Maintenance 30:12 Incremental Adoption of IoT Solutions 31:12 Engagement with MachineQ 32:26 Future of IoT and AI in Restaurants 33:15 Engagement with MachineQ 34:18 Future of IoT and AI in Restaurants 35:22 Vision Intelligence and AI in Restaurants 36:46 Impact of Vision Intelligence in Restaurants 37:43 Engagement with MachineQ 38:19 Incremental Adoption of IoT Solutions
July 13, 202644 min
How One Founder Solved Restaurant Staffing Chaos
00:00 Introduction and Jeremy's opening remarks 00:26 Guest introduction: Jake and his background 01:18 The chaos of restaurant scheduling and initial solutions 02:15 The inspiration behind Shiftwerx and its core features 04:09 Gathering staff preferences and creating schedules 05:37 In-app currency and shift trading market 07:33 Understanding restaurant needs and data integration 09:18 Handling staff availability and schedule changes 11:10 Staff morale, control, and fairness in scheduling 13:02 Tools for schedule creation and automation 17:21 Market features: shift swaps, incentives, and safety 19:45 Use of AI and avoiding hallucinations in scheduling 23:45 Deterministic algorithms and fairness in AI scheduling 26:44 Marketplace philosophy and shift trading benefits 33:21 Market incentives and employee engagement 37:57 How to get started with Shiftwerx 40:44 Target audience and scalability of the platform 43:09 Closing remarks and future outlook
July 6, 202641 min
How Machine Learning Personalizes Guest Experience
00:00 Introduction to Ryan Volberg and His Journey 02:48 The Evolution of Restaurant Technology 05:49 The Concept of Daily Pay for Hospitality Workers 08:25 Introducing Guestology: A New Approach to Guest Engagement 11:05 Understanding Guest Loyalty and Retention 14:06 The Mechanics of Guest Recognition and Personalization 21:18 Crafting Personalized Guest Experiences 23:07 The Power of Machine Learning in Hospitality 24:24 Understanding the SAPS Model for Guest Loyalty 26:58 The Cost of Loyalty: Status vs. Discounts 29:42 Attribution and Proving Value in Guest Engagement 30:18 Engaging Occasional Guests: Strategies for Retention 36:43 Building Lasting Relationships with Guests
June 29, 202635 min
How Berry AI Uses Computer Vision to Boost Restaurant Efficiency
Chapters 00:00 Introduction to Berry AI and Eric Lam 02:41 Understanding AI in QSR: The Role of Berry AI 04:20 The Importance of Speed of Service in Drive-Throughs 07:15 Traditional Methods vs. Computer Vision in QSR 13:40 Operational Decisions: When to Pull Cars Forward 16:37 Making Data Actionable for Restaurant Operations 20:59 Addressing Privacy Concerns with Computer Vision 21:35 Recent Success: Berry AI's Major Win 22:20 Future Directions for Berry AI and Computer Vision
June 22, 202641 min
The 5 Rules That Transform Grocery Teams and Can Elevate Any Business
00:00 Introduction to Steve Black and His Journey 02:48 The Five Rules of Leadership 05:43 The Importance of People in Business 08:15 Inception of the Five Rules 10:57 Rule One: Do Your Job 13:42 Rule Two: Be Kind 16:32 The Impact of Kindness in Leadership 19:34 The Importance of Kindness in Leadership 22:03 No Surprises: A Leadership Principle 24:23 Eliminating Drama in the Workplace 28:45 Protecting the Brand: A Leadership Responsibility 33:01 Embedding Leadership Lessons Through Masterclass
June 15, 202642 min
Jeff's Journey from Law School to Acai Empire
00:00 Introduction to Entrepreneurship and Background 03:46 The Birth of Everbowl and Business Philosophy 06:24 Understanding Acai and Its Nutritional Value 09:16 Everbowl's Unique Concept and Offerings 12:00 Community Engagement and Business Model 14:36 Targeting the Health-Conscious Consumer 17:39 The Future of Everbowl and Market Positioning 23:11 Transforming Consumer Behavior in Fast Food 26:09 Franchising and Growth Strategies 28:38 Real Estate and Location Challenges 32:24 Franchisee Expectations and Support 38:24 Ever Bowl's Signature Offerings
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