
When Going Above and Beyond Goes Too Far - The Real Estate agent Podcast - Seeking the Best
What does it really mean to go above and beyond for a real estate client?In this episode of Seeking the Best, Kathryn shares the story of one of her earliest listings, when she agreed to water a seller’s plants at a vacant property and slowly realized she had crossed a line she did not even know existed yet.That story opens up a much bigger conversation about the things real estate agents often do in the name of service: managing repairs, checking on vacant homes, meeting vendors, changing filters, bringing in packages, cleaning houses, choosing paint colors, handling emergencies, and becoming the default point person for every problem a client does not want to solve.Kathryn and Patrick talk through the difference between true client service and taking on work that belongs to someone else. They also discuss how agents can set better expectations, protect their time, reduce liability, and still provide excellent guidance without becoming a house manager, project manager, cleaner, painter, or errand runner.This episode is part of the Lessons Learned the Hard Way series for real estate agents who want to build a better business without losing themselves in the process.What does going above and beyond mean for real estate agents?It means serving clients at a high level within the actual scope of the real estate agent’s role, including pricing, strategy, marketing, negotiation, communication, and transaction guidance.What should real estate agents stop doing for clients?Agents should be cautious about taking on tasks like watering plants, managing repairs, cleaning houses, meeting every vendor, handling mail, checking vacant homes, or becoming responsible for property maintenance.How can agents set better boundaries with sellers?Set expectations early. If the seller will not be local, ask who their local point person will be. If they do not have one, recommend house managers, vendors, neighbors, or other appropriate resources.Can agents still be helpful without doing everything themselves?Yes. Great service often means guiding clients toward the right solution, not personally taking over the task.Why is this important for real estate agents?Because doing work outside your role can create liability, confusion, resentment, and a lower perceived value of your actual expertise.This podcast is for growth-minded real estate agents who want to build a stronger business, improve their systems, protect their time, and learn from honest conversations about what really happens in the field.Seeking the Best is a weekly podcast for real estate agents hosted by Kathryn Stelljes and Patrick Fatica. The show explores the personal, practical, and professional lessons that help agents grow with more clarity, focus, and confidence.Website: https://www.onseekingthebest.comHave a question for the show, a lesson learned the hard way, or something you want us to talk about? Leave us a message here: https://www.speakpipe.com/seekingthebest



