The RaaP, presented by Resourcive, is your go to place for to learn about the latest technology trends, market insights, and value-creation opportunities in the mid-market and enterprise. Hosted by Kyle Hall, Kyle Gotzman and Nick Creasey #TheRaaP will feature guests that include business leaders, industry thought leaders, executives, and more. Resourcive is a Technology Value Creation Partner advising middle-market and enterprise clients on IT service procurement. Technology topics include UCaaS, CCaaS, Cloud, Networking, SD-WAN, Security, SASE, MSPs/MSSPs, SaaS Licensing.
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March 26, 202515 min
Episode #64: Everything is Code - AI, Cloud & The Future of Development
In this episode, the Kyle's discuss recent trends in software development, cloud technology, and the role of AI in software engineering. They explore the paradox of increasing innovation in development tools while job postings for developers in the U.S. are declining. The conversation touches on Cloudflare’s new product, AWS Amplify Gen 2, and how "everything as code" is transforming infrastructure deployment, reducing reliance on traditional development teams. They also discuss the challenges enterprises face in moving toward cloud-native environments and practical strategies for transitioning away from legacy systems.(00:45) – The Developer Paradox(01:30) – What’s Really Happening?(03:00) – Strategic vs. Tactical Dev Work(04:30) – AI as the New Junior Dev(06:00) – Everything is Code(08:00) – Deploying Global-Scale Apps from a Laptop(10:00) – The Risk & Power of Full-Stack as Code(11:30) – Sandboxing & Infrastructure On-Demand(12:30) – Bringing Legacy Into the Cloud: The Strangler Fig Approach(14:00) – Closing Thoughts
November 21, 202430 min
Episode #63: AWS savings & Contact Center AI Trends for 2025
In this episode of The RaaP (Resourcive as a Podcast), we explore two critical technology challenges for today’s businesses: optimizing cloud costs and harnessing AI in contact centers.
Kyle Hall and Kyle Gotzman discuss how focusing on how you build—not just how you buy—can unlock up to 80% in AWS savings. From rethinking database structures to eliminating unnecessary infrastructure, this conversation provides actionable insights for tech leaders looking to reduce spend and increase efficiency.
We also dive into the rapidly evolving role of AI in contact centers. Learn how AI is reshaping customer interactions through empathy, hyper-personalization, and proactive insights. Kyle walks through Resourcive’s AI maturity model, highlighting real-world use cases that empower teams, enhance customer loyalty, and drive business outcomes.
Whether you're tackling legacy cloud setups or exploring the next wave of AI-driven transformation, this episode is packed with strategies to help you stay ahead.
Tune in for actionable takeaways and strategic insights you can put to work right away.
September 30, 202422 min
Episode #62: Unlocking the Power of a Technology Value Creation Partner
In this episode, we dive deep into the concept of a Technology Value Creation Partner and explore why this approach is critical for mid-market and enterprise businesses.
Tune in to learn:
What makes a Technology Value Creation Partner different from traditional vendors.
How to align technology investments with your overall business strategy.
The importance of persistent engagement and proactive problem-solving.
Why Resourcive is the best partner to help you navigate today's complex IT landscape.
September 11, 202423 min
Episode #61: Network is Back! Solving Modern Network Challenges
In this episode of The RaaP, Kyle Hall and Kyle Gotzman dive into the resurgence of network infrastructure and the evolving needs of multi-location businesses.
They explore key trends like SD-WAN, SASE, and network topology changes, discussing the complexities of managing multiple vendors, faster implementation, and circuit aggregation.
They also tackle the pros and cons of outsourcing vs. insourcing network management, offering practical insights for IT and business leaders.
Plus, they discuss the growing importance of AI literacy in today’s workforce and how AI can enhance productivity.
Tune in for valuable insights on solving modern network challenges and leveraging AI effectively.
Key Topics:
Network management complexities in multi-location businesses
Shifting from MPLS to SD-WAN and SASE
Outsourcing vs. insourcing: pros and cons
The rise of AI-literate workforces
Practical AI use cases in day-to-day operations
August 12, 202410 min
Episode #60: Resourcive Has Been Acquired!
The Kyle's give a breakdown of the acquisition by ScanSource announced last week.
June 10, 202420 min
Episode #59: Understanding Technical Debt
In today's episode of "The RaaP," hosts Kyle Gotzman and Kyle Hall dive into the intricate topic of technical debt. They begin with some lighthearted banter before transitioning to a detailed discussion on what technical debt entails, its implications, and how organizations can manage it effectively.
1. Defining Technical Debt:
- Technical debt refers to the concept where decisions made during development lead to suboptimal outcomes, requiring future rework. This can apply to code, infrastructure, and various IT functions.
- It is distinguished from technical constraints, which are limitations imposed by external factors like compliance or regulatory requirements.
2. Categories of Technical Debt:
- Deliberate and Reckless: Knowing you're taking shortcuts without a plan to address them.
- Deliberate and Prudent: Taking on debt intentionally with a plan to repay it.
- Accidental and Reckless: Unintentionally accumulating debt due to poor planning.
- Accidental and Prudent: Unplanned debt that arises despite careful planning.
3. Managing Technical Debt:
- It's crucial to dedicate resources to paying down technical debt, akin to managing financial debt. Failure to do so can result in escalating 'interest' costs, hindering future development and innovation.
- Organizations should treat technical debt repayment as a regular budget item, ensuring that it does not spiral out of control.
4. Impact of Technical Debt:
- Accumulated technical debt can slow down an organization, making it difficult to implement new technologies like cloud computing and AI.
- Managing technical debt is essential for maintaining agility and staying competitive in a rapidly evolving tech landscape.
5. Current Trends:
- The hosts discuss how the move to cloud computing and the advent of AI are making the management of technical debt more critical than ever. Organizations need to ensure their systems are optimized for these new technologies.
6. Practical Implications:
- Kyle Hall shares experiences of how technical debt affects not only clients but also the evaluation of vendors. The presence of technical debt in vendor solutions can impact their reliability and product development velocity.
By the end of the episode, listeners gain a comprehensive understanding of technical debt, its challenges, and strategies to mitigate its impact. The discussion emphasizes the importance of intentionality and planning in managing technical debt to enable future growth and innovation.
May 6, 202426 min
Episode #58: The IT Operating Model & Measuring the ROI of AI
In this episode, the Kyle's discuss the challenges and strategies related to IT operating models for mid-sized companies, particularly those owned by private equity firms.
They highlight the importance of scalability, resilience, and risk mitigation in these companies, which often have lean IT teams and face pressure to mature their infrastructure.
They mention the significance of aligning IT strategies with the company's deal thesis and long-term goals, emphasizing the need for a holistic approach to IT management.
The conversation touches on topics such as onboarding processes, outsourcing decisions, and forward planning for future growth.
Then, they discuss the evaluation of ROI (Return on Investment) in AI (Artificial Intelligence) implementations.
Kyle Hall introduces the topic, emphasizing its relevance and complexity due to recent news articles and marketing claims about AI ROI.
They delve into the challenges of assessing ROI for AI, considering both hard returns (such as cost savings and productivity increases) and soft benefits (like improved user experience and skill retention).
They explore various use cases, ranging from computer vision in healthcare to predictive maintenance in vending machines, highlighting the potential impact on efficiency and decision-making.
The conversation underscores the importance of defining clear use cases for AI projects and acknowledges the strategic imperative for organizations to explore AI despite the current difficulties in quantifying ROI.
They conclude by emphasizing the need for ongoing monitoring and adaptation in AI initiatives.
April 15, 202436 min
Episode #57: Carveout Projects, Edge Computing & VDI, and a mailbag!
In this episode, the Kyle's discuss the recent rise in carveout projects before Kyle teaches Kyle about edge computing and VDI.
Then the guys give some advice to a user looking for guidance around a global SD-WAN deployment.
April 8, 202424 min
Episode #56: High Impact (non) vCISO Security Engagements & The Champion Challenger Model
In this episode, the Kyle's discuss a recent Cybersecurity engagement where Adrian, our Cyber Practice Lead, is on site at publicly traded company.
Then the KH teaches KG about the Champion Challenger Model as a vendor management strategy.
March 25, 202429 min
Episode #55: The Change in Importance of IT & The Case for (and against) Repatriation
Coming off a trip to New York to attend and speak at a leading PE firms CIO Summit, they Kyles discuss the conversation Resourcive led around the tech operating model.
Then the KG teaches KH about repatriation and the where the cloud fits in the marketplace for infrastructure and compute needs.
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