The Property Management Podcast with That Property Mum

Hosted by Kylie Walker

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266

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Jun 2026

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The Property Management Podcast is the go-to show for busy women in the crazy property management industry! If you’ve ever wanted to crack the “secret” to thriving in this fast-moving industry, launching your own business, or just showing up as your best self every day…this is the show for you! Join 7-figure entrepreneur, journalist and property mentor Kylie Walker each week as she teaches you how to juggle work and family life without the guilt, and shares the tools and inspiration you need to make the changes you have been wanting but lack the courage to take! (Think of us as your kindred spirit, best friend, big sister, and business mentor all rolled into one!) Connect with Kylie at thatpropertymum.com.au

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June 9, 202620 min

The Investor Audit – How to Be the Property Manager They Never Want to Leave with Kylie Walker

One of the biggest lessons I learned early in my property management career was that delivering value and communicating value are two very different things. In this episode, I share the simple but powerful strategy that helped me retain investors for years, even through market uncertainty, staff changes, and growing competition. Drawing on my background in marketing and communication, I explain why meaningful client relationships are built through intentional conversations, not just efficient processes, and how becoming a trusted advisor can completely change the way investors see your role.I unpack the Investor Audit framework that became a cornerstone of my business and explain how structured, strategic conversations can strengthen trust, improve retention, and create deeper client loyalty. From reviewing property performance and maintenance planning to discussing future investment opportunities, these conversations allow me to better understand my clients’ goals while helping them feel supported throughout their wealth creation journey. It’s not about selling services – it’s about showing genuine interest in helping investors make better decisions.This episode is a reminder that the strongest property management businesses are built on relationships, not transactions. I walk through the practical steps for implementing Investor Audits in your own portfolio and share the communication habits that helped me create long-term client connections. If you're looking to improve retention, elevate your client experience, and position yourself as an indispensable part of your clients’ success, this is a strategy that can make a lasting impact.“Maybe you're thriving. Maybe you're struggling with retention. Maybe you're exhausted from constantly chasing new clients. But if you're willing to shift from what can I do for them to how can I actually be their partner in this investment, everything changes.” - Kylie WalkerWe cover:The concept of the "investor audit" as a strategy for property managers.Importance of building trust and demonstrating value to landlord clients.The need for effective and consistent communication with investors.The role of property managers beyond just rent collection.Strategies for maintaining long-term client relationships.The significance of personalized and meaningful communication.Tailoring services to meet the specific goals of property investors.The impact of regular check-ins and updates on client loyalty.Utilizing data and insights during investor audits to support decision-making.Shifting the mindset from transactional management to being a strategic partner.A big shout-out to our amazing podcast partner Ailo. Ailo is an Australian property management software and app designed to streamline communication and payments between property managers, owners, and tenants. It offers in-app chat, real-time rent tracking, and maintenance management, aiming to modernise property management and improve transparency for all parties.Book an Ailo Demo and get your Mecca Gift Card:http://ailo.io/tpmFollow Ailo:https://www.instagram.com/ailohq/Kylie’s Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-mediahttps://courses.thatpropertymum.com.au/5-misktakes-replayDigital Marketing and AI Academyhttps://courses.thatpropertymum.com.au/digitalmarketingyesIf you are ready to see what’s NEXT in Property Management, join five amazing industry coaches, hosting one epic event, in three locations - NEXT.Buy your Tickets here: https://courses.thatpropertymum.com.au/nextConnect With Kylie:Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/Follow Kylie on Facebook - https://web.facebook.com/thatpropertymumConnect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...Explore Kylie's Website - https://www.thatpropertymum.com.au/Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

June 2, 202631 min

The Death of Transactional Property Management and How We Really Feel About Poaching Clients with Jenny Lock

There’s a quiet shift happening in property management right now – and it’s the move away from transactional service toward something far more meaningful. In this thoughtful conversation, I’m joined by Jenny Lock from K & Lo Property Co, who shares why relationship-driven property management is becoming the future of our industry. Together, we unpack the impact of client experience, the importance of genuine connection, and why the small moments – the phone calls, the thoughtful touchpoints, the way people feel – are often what matter most in building long-term trust and loyalty. We also tackle one of the most controversial conversations currently circulating in property management: client poaching. It’s a topic layered with emotion, ethics, leadership, and accountability, and Jenny offers such a balanced and grounded perspective from both a business owner and property manager point of view. This conversation explores what really creates client loyalty, why culture and relationships inside agencies matter more than ever, and how business owners can build stronger retention through service, communication, and aligned leadership rather than fear or control. What I loved most about this discussion is how deeply it reinforces the idea that great property management isn’t built on volume, chaos, or constantly being reactive – it’s built on intentional systems, aligned values, and creating experiences that people genuinely remember. Jenny shares the strategies she’s implementing inside her new boutique agency to elevate both the owner and tenant experience, while also protecting her own wellbeing and avoiding the burnout so many in our industry are facing. If you’ve been craving a more human, thoughtful, and sustainable approach to property management, this conversation will leave you feeling inspired to rethink what’s possible. “I highly hold myself to values and ethics, and I think the real estate industry already has this bad reputation of not doing the right thing. I want to do the right thing and walk the walk and talk the talk.” - Jenny LockWe cover:Transitioning from transactional to relationship-focused property management.Importance of building genuine relationships with clients and tenants.Negative impact of transactional approaches on the industry’s reputation.Ethical considerations in client poaching within property management.Strategies for maintaining client relationships and loyalty.Enhancing customer experience through personalized services and communication.Role of technology and AI in supporting relationship-driven property management.Addressing burnout among property managers through quality-focused practices.Importance of personal development and aligning business practices with values.Encouragement for property managers to reconnect with clients and improve service quality.A big shout-out to our amazing podcast partner Ailo. Ailo is an Australian property management software and app designed to streamline communication and payments between property managers, owners, and tenants. It offers in-app chat, real-time rent tracking, and maintenance management, aiming to modernise property management and improve transparency for all parties.Book an Ailo Demo and get your Mecca Gift Card:http://ailo.io/tpmFollow Ailo:https://www.instagram.com/ailohq/Kylie’s Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-mediahttps://courses.thatpropertymum.com.au/5-misktakes-replayDigital Marketing and AI Academyhttps://courses.thatpropertymum.com.au/digitalmarketingyesConnect with Jenny Lock:0487275151www.klopropertyco.com.auK&LO Property Co Google reviewConnect With Kylie:Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/Follow Kylie on Facebook - https://web.facebook.com/thatpropertymumConnect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...Explore Kylie's Website - https://www.thatpropertymum.com.au/Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

May 26, 202631 min

Safety in Property Management and What We Can Do to Prevent Dangerous Situations in the Role With Kallista Tzirvelakis

There’s a side of property management we don’t speak about nearly enough – the emotional load, the vulnerability, and the quiet moments where instinct becomes your greatest safety tool. In this deeply honest conversation with experienced property management professional Kallista Tzirvelakis, we shine a light on the realities many property managers have experienced but rarely voice out loud. From solo inspections to aggressive interactions and the pressure to simply “keep going,” it’s a powerful reminder that safety isn’t a luxury in our industry – it’s essential. What stood out most was the importance of trusting your gut, speaking up early, and creating workplace cultures where people feel genuinely supported, not dismissed.There’s also an important conversation here around leadership and responsibility. Property managers are often expected to absorb conflict, manage chaos, and navigate difficult situations without enough structure or protection in place. The discussion around code words, team communication, risk awareness, and emotional resilience highlights something many businesses still overlook – good intentions are not enough. Systems need to be practiced, conversations need to happen regularly, and teams need to know their wellbeing matters just as much as performance. For industry leaders, this is a timely reminder that retention starts with creating environments where people feel safe, heard, and valued.What makes this conversation especially impactful is its honesty. There’s no fearmongering or dramatics – just real experiences, practical awareness, and thoughtful insight into the realities of working closely with people every single day. For newer property managers, it offers guidance and perspective. For experienced professionals, it’s validation that the pressure we carry is real and worthy of acknowledgment. And for the industry as a whole, it’s a call to approach safety, mental wellbeing, and professional development with far more intention than we have in the past. Because protecting your team isn’t separate from building a successful business – it’s part of it.“Just never go in with a blind eye. Just be aware of your surroundings. Do your due diligence. Check backgrounds. and go with your gut feeling. If something doesn't feel right, just don't do it.” - Kallista TzirvelakisWe cover:Importance of personal safety in property management, especially for women.Risks and vulnerabilities faced by property managers when dealing with tenants.Personal experiences highlighting the need for effective safety protocols.Development and challenges of safety systems, such as the "Red Folder" protocol.The impact of personal exposure through online profiles and social media.Strategies for protecting oneself, including background checks and tenant verification.Practical safety tips for property managers during inspections and meetings.Emotional and psychological effects of confrontations with difficult tenants.Industry challenges contributing to burnout and mental health struggles among property managers.Encouragement for open communication and ongoing discussions about safety in the property management field.A big shout-out to our amazing podcast partner Ailo.Ailo is an Australian property management software and app designed to streamline communication and payments between property managers, owners, and tenants. It offers in-app chat, real-time rent tracking, and maintenance management, aiming to modernise property management and improve transparency for all parties.Book an Ailo Demo and get your Mecca Gift Card:http://ailo.io/tpmFollow Ailo:https://www.instagram.com/ailohq/Kylie’s Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https://courses.thatpropertymum.com.au/digitalschoolThat Property Mum Courses: https://www.thatpropertymum.com.au/courses/The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerateBook a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-mediahttps://courses.thatpropertymum.com.au/5-misktakes-replayDigital Marketing and AI Academyhttps://courses.thatpropertymum.com.au/digitalmarketingyesConnect with Kallista Tzirvelakis:https://kallista.zebrapm.com.au/https://www.instagram.com/zebra_pm_kallista/https://www.facebook.com/profile.php?id=61574342851698www.linkedin.com/in/kallista-tzirvelakis-96902877Connect With Kylie:Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/Follow Kylie on Facebook - https://web.facebook.com/thatpropertymumConnect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...Explore Kylie's Website - https://www.thatpropertymum.com.au/Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

May 19, 202640 min

How to Transform Your Nervous System and Your PM Career with Melissa Hickson

In this deeply honest and thought-provoking conversation, I sat down with Melissa Hickson to explore a side of property management that so many professionals experience but rarely speak about openly – nervous system dysregulation, chronic stress, and the emotional toll of constantly operating in survival mode. Together, we unpack the invisible pressure so many property managers carry while juggling demanding workloads, difficult conversations, leadership responsibilities and personal challenges behind the scenes. This episode offers a compassionate and refreshing perspective on what burnout really looks like in our industry – and why simply “pushing through” is no longer sustainable.Melissa shares her personal journey through career trauma, relationship breakdown, anxiety and emotional exhaustion, alongside the powerful practices that helped her rebuild herself from the inside out. From breathwork and nervous system regulation to recognising the physical signs of stress, this conversation is filled with practical insights for property management professionals who feel overwhelmed, reactive or disconnected from themselves. I also open up about my own experience with chronic stress and health challenges, creating a deeply relatable discussion around leadership, self-awareness and the importance of protecting your wellbeing while building a successful career.More than anything, this episode is a reminder that success in property management should never come at the expense of your health, relationships or sense of self. It’s a conversation about learning to slow down, listen to your body and create a more sustainable way of living and leading. Whether you’re a business owner, department head or property manager feeling stretched too thin, I hope this episode leaves you feeling seen, supported and encouraged to approach both life and business with more intention, clarity and compassion.““I think it’s really important – when we are in our industry, it is stressful. Being a property manager is a really stressful place to be. If you are actually not regulated within your day-to-day life, then it will feed back into your work.” - Melissa HicksonWe cover:The impact of chronic stress and burnout in the property management industry.Personal experiences of stress and mental health challenges faced by industry professionals.Signs and symptoms of nervous system dysregulation, including emotional and physical manifestations.The importance of recognizing and addressing nervous system dysregulation for overall well-being.Techniques for regulating the nervous system, such as breathwork and grounding practices.The role of energetic healing practices, including Reiki and Kundalini energy work, in managing stress.The transformative effects of breathwork and energetic practices on personal and professional life.The connection between personal well-being and professional effectiveness in property management.The importance of open conversations about mental health and stress management in the workplace.Resources and support available for individuals seeking to improve their mental health and manage stress.A big shout-out to our amazing podcast partner Ailo.Ailo is an Australian property management software and app designed to streamline communication and payments between property managers, owners, and tenants. It offers in-app chat, real-time rent tracking, and maintenance management, aiming to modernise property management and improve transparency for all parties.Book an Ailo Demo and get your Mecca Gift Card:http://ailo.io/tpmFollow Ailo:https://www.instagram.com/ailohq/Kylie’s Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https://courses.thatpropertymum.com.au/digitalschoolThat Property Mum Courses: https://www.thatpropertymum.com.au/courses/The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerateBook a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-mediahttps://courses.thatpropertymum.com.au/5-misktakes-replayDigital Marketing and AI Academyhttps://courses.thatpropertymum.com.au/digitalmarketingyesConnect with Melissa Hickson:https://prpm.com.au/our-team-melissa-hickson/0422 071 572melissa@prpm.com.auhttps://www.instagram.com/melissahicksonpmspecialist/Connect With Kylie:Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/Follow Kylie on Facebook - https://web.facebook.com/thatpropertymumConnect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...Explore Kylie's Website - https://www.thatpropertymum.com.au/Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

May 12, 202636 min

The Moment I Realised a Bigger Business Wasn’t Better - and How to Pivot to What You Really Want with Patrick Mears

Patrick Mears shares a refreshingly honest perspective on what success in property management can actually look like – and it’s not always tied to bigger portfolios, larger teams or chasing endless growth. After years of building his business, Patrick reached a turning point where he realised that more management didn’t automatically equal more freedom, profit or happiness. Instead, he made the conscious decision to build a business that supports the life he wants, not one that consumes it. His approach is a powerful reminder that sustainable growth starts with clarity around your values, your goals and the lifestyle you’re trying to create.This conversation also unpacks the hidden cost of discounting in property management and why so many business owners unknowingly sacrifice profit, team sustainability and service quality in the pursuit of growth. Pat shares his philosophy around attracting quality clients through reputation, consistency and word of mouth rather than competing on price. There’s so much value here for business owners feeling pressure to constantly grow, especially in an industry where vanity metrics can easily distract from what’s actually creating a healthy, profitable business behind the scenes.What stood out most for me was his perspective on freedom – not in the flashy sense, but in the everyday moments that matter. Being able to pick his boys up from daycare, attend swimming lessons, step away from difficult clients and create boundaries around how he works has become his definition of success. It’s such an important conversation for anyone in property management who feels stretched too thin, overwhelmed by expectations or caught in the trap of believing bigger always means better.“I'm my own competition, so if I want to grow by ten this month, then I have to do that work and not have to go out and steal from other people or beat everyone. Just compete against yourself and work out what you need, what you want, as opposed to what other people are sprouting on social media or whatever, how many they've signed and that sort of thing.” - Patrick MearsWe cover:Growth in the property management industry and its misconceptionsThe relationship between business size and successPersonal experiences and journey of a property management business ownerThe impact of the COVID-19 pandemic on business perspectivesImportance of work-life balance and aligning business goals with personal valuesStrategies for maintaining profitability without discounting servicesThe significance of quality client relationships over quantityEfficient business management practices and the use of technologyThe value of networking and collaboration within the industryAdvice for property managers on managing growth pressures and focusing on personal goalsA big shout-out to our amazing podcast partner Ailo. Ailo is an Australian property management software and app designed to streamline communication and payments between property managers, owners, and tenants. It offers in-app chat, real-time rent tracking, and maintenance management, aiming to modernise property management and improve transparency for all parties.Book an Ailo Demo and get your Mecca Gift Card:http://ailo.io/tpmFollow Ailo:https://www.instagram.com/ailohq/Kylie’s Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-mediahttps://courses.thatpropertymum.com.au/5-misktakes-replayDigital Marketing and AI Academyhttps://courses.thatpropertymum.com.au/digitalmarketingyesConnect with Patrick Mears:https://www.rubixrealty.com.au/https://www.instagram.com/rubixrealty/https://www.facebook.com/Rubix.Realtyhttps://www.linkedin.com/in/patrickmearspropertymanager/Connect With Kylie:Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/Follow Kylie on Facebook - https://web.facebook.com/thatpropertymumConnect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...Explore Kylie's Website - https://www.thatpropertymum.com.au/Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

May 5, 202636 min

When Cancer Collides with Your Career with Elizabeth Hood

Growing a business can look strong and successful from the outside, but what’s happening behind the scenes often tells a very different story. In this episode, I sit down with Elizabeth Hood, founder of Elite Real Estate, to unpack the reality of building a business while navigating some of life’s toughest challenges. From launching her agency with limited resources to facing personal loss, single parenthood, and a life-altering health diagnosis, Elizabeth shares the moments that reshaped not just her business, but her entire perspective.One of the most powerful takeaways from this conversation is how easy it is to become conditioned to “push through” at all costs. In high-pressure industries like property management, that constant drive can feel normal – even necessary. But Elizabeth’s experience highlights what happens when that mindset goes unchecked. Operating in a constant state of urgency, ignoring physical warning signs, and prioritising everything else above your own wellbeing can slowly take its toll, often without you realising until you’re forced to stop.At the centre of it all is a shift in how success is defined. Elizabeth now approaches her business and life with a completely different lens – one that values energy, presence, and intentional boundaries just as much as growth. By creating space to rest, disconnect, and be fully present with her family, she’s found a more sustainable way to move forward. For anyone feeling stretched or stuck in the cycle of doing more, this episode offers a grounded reminder: building a thriving business should never come at the expense of the life you’re working so hard to create.“I think when you give, like you think you're giving your best to people, but when you're running at 10%. It's not your best.” - Elizabeth HoodWe cover:Overcoming personal and professional challenges in real estate.The impact of mindset on healing and success.Navigating cancer while managing a business and family.The emotional toll of burnout and stress.The importance of integrity and relationships in business.Building a business with strong values and community focus.Strategies for maintaining a positive mindset and emotional control.The significance of setting boundaries and prioritizing health.The transformative effects of personal experiences on family and business.Empowering others to achieve balance without sacrificing health or values.A big Shout out to our amazing podcast partner Ailo. Ailo is an Australian property management software and app designed to streamline communication and payments between property managers, owners, and tenants. It offers in-app chat, real-time rent tracking, and maintenance management, aiming to modernise property management and improve transparency for all parties.Book an Ailo Demo and get your Mecca Gift Card:http://ailo.io/tpmFollow Ailo:https://www.instagram.com/ailohq/Kylie’s Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-mediahttps://courses.thatpropertymum.com.au/5-misktakes-replayDigital Marketing and AI Academyhttps://courses.thatpropertymum.com.au/digitalmarketingyesConnect with Elizabeth Hood:https://www.elitere.com.au/https://www.instagram.com/eliterockhampton/https://www.facebook.com/elizabethhoodsellshttps://www.linkedin.com/in/elizabeth-hood-85a7b852/Connect With Kylie:Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/Follow Kylie on Facebook - https://web.facebook.com/thatpropertymumConnect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...Explore Kylie's Website - https://www.thatpropertymum.com.au/Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

April 28, 202637 min

How Culture, Structure and Daily Operational Habits Can Make a Huge Difference With Maria Findikakis

Building a high-performing business isn’t about doing more–it’s about doing the right things, consistently and with clarity. When I sat down with Maria Findikakis, we explored what really sits behind businesses that grow without burning out their people. With decades of experience across sales, leadership, and business ownership, Maria brings a practical, no-nonsense perspective to what actually works. What really landed for me is how quickly things can unravel when there’s a lack of structure and connection. Without clear roles, strong communication, and shared direction, even the most ambitious growth plans can create more pressure than progress.There’s a strong theme here around shifting from reactive habits to intentional leadership. In an industry where everything can feel urgent, it’s easy to fall into constant firefighting. But the difference in high-performing teams is found in the small, consistent disciplines–planning ahead, staying connected daily, and creating visibility across the business without overcomplicating it. Maria shares how simple rhythms, like short team check-ins and clarity around priorities, can completely change the energy of a workplace. It’s not about adding more to your plate, it’s about creating alignment so everyone is moving in the same direction.At the heart of it all is people. The way you build, support, and lead your team will always shape the outcome of your business. There’s a clear reminder that culture is something you actively create through your decisions, your standards, and who you choose to keep in the room. When people understand their role, feel supported in it, and are surrounded by the right environment, performance becomes a natural outcome. For property management professionals, this is where long-term success is built–not just in growth, but in creating a business that feels sustainable, rewarding, and aligned with the life you actually want to live.“Letting go is not losing control. It’s actually creating more capacity to do more of the things that you’re supposed to be doing.” - Maria FindikakisWe cover:Importance of business culture in real estateRole of structure in successful business operationsDaily operational habits that contribute to successPersonal journey from takeaway business to real estateSignificance of delegation and role clarityCommon cultural mistakes in real estate businessesStrategies for effective communication within teamsImpact of daily planning on productivityUse of technology for project management and accountabilityContinuous learning and personal development for leadersKylie’s Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-mediahttps://courses.thatpropertymum.com.au/5-misktakes-replayDigital Marketing and AI Academyhttps://courses.thatpropertymum.com.au/digitalmarketingyesConnect with Maria Findikakis:https://www.instagram.com/maria_findikakis/https://agentsagency.au/homemaria@agentsagency.com.auBLAC_SALT: https://blacsalt.au/Agents’Agency: https://agentsagency.au/https://www.linkedin.com/in/mariafindikakis/Connect With Kylie:Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/Follow Kylie on Facebook - https://web.facebook.com/thatpropertymumConnect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...Explore Kylie's Website - https://www.thatpropertymum.com.au/Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

April 21, 202626 min

How to Stay Calm in Any Crisis with Amy Blackburn

Calm in a crisis isn’t about personality–it’s about intention, self-awareness, and leadership. I’m joined by Amy, General Manager at McGrath Blackburn, who brings more than 20 years of experience across every facet of real estate from reception through to senior leadership. That breadth of experience shows in the way she leads today: grounded, measured, and deeply aware of the impact her response has on her team. What really stood out is the ripple effect of how we show up in high-pressure moments. Whether it’s a difficult eviction, a threatening situation, or a team issue escalating unnecessarily, your response sets the emotional tone for everyone around you. Teams don’t thrive in chaos–they look for safety, clarity, and direction.There’s a powerful reminder here that not everything urgent is truly important. In property management, everything can feel like a crisis if you let it–but learning to separate emotion from action is where growth happens. Amy shares how she’s trained herself to sit with situations rather than react instantly, asking better questions and focusing on solutions over drama. It’s not about being perfect or never feeling overwhelmed—it’s about building the self-awareness to recognise when you’re reacting versus responding, and making small, consistent changes that lead to better decisions over time.What ties it all together is perspective. Life experience, especially personal loss, has a way of refining what really matters, and that perspective shapes how we lead, work, and live. When you understand your energy is finite, you become far more intentional with where you spend it. From creating space to decompress, to leaning on trusted mentors, to consciously choosing how you walk into both your workplace and your home life–these are the habits that support longevity in this industry. Because success in property management isn’t just about performance it’s about how sustainably you can show up, lead, and live.“No one comes to work to enter a space of chaos. They look for safe spaces.” - Amy BlackburnWe cover:Strategies for staying calm during crisis situations in property management and real estate.The importance of leadership in maintaining a composed work environment.Personal journey of developing self-awareness and emotional control.Impact of personal hardships on professional behavior and crisis management.Changes in the property management industry and the need to manage increasing pressures.Techniques for maintaining work-life balance and mental health.The role of transparency and vulnerability in leadership.Approaches to handling high-stress personalities and workplace drama.The value of mentorship and building a professional network.Creating safe spaces for team members to foster growth and well-being.Kylie’s Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-mediahttps://courses.thatpropertymum.com.au/5-misktakes-replayDigital Marketing and AI Academyhttps://courses.thatpropertymum.com.au/digitalmarketingyesConnect with Amy Blackburn:https://www.mcgrath.com.au/agents/amy-blackburn-a1VRE000000froL2AQamyblackburn@mcgrath.com.au0419 008 497https://www.linkedin.com/in/amy-blackburn-b5b717185/Connect With Kylie:Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/Follow Kylie on Facebook - https://web.facebook.com/thatpropertymumConnect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...Explore Kylie's Website - https://www.thatpropertymum.com.au/Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

April 14, 202621 min

The Mindset You Need to Handle Constant Change in Property Management With Kasey Lawrence

Change in property management isn’t slowing down–and if anything, it’s accelerating. In this conversation with Kasey Lawrence from The Rental Network, one of Australia’s leading voices in property management training and reform, we unpacked a powerful truth: change itself isn’t the problem… It's how we approach it. When we shift from reacting to leading, everything starts to feel more manageable. The professionals who are thriving right now aren’t the ones with fewer challenges–they’re the ones who have normalised change as part of the role and positioned themselves as the calm, confident voice their clients need.There’s a real opportunity here for leaders to step up and take ownership of education within their businesses. When your team knows they can come to you for clarity, guidance, and direction, it removes uncertainty and builds confidence across the board. And that confidence flows outward–to your clients, your conversations, and ultimately your results. Education isn’t just a box to tick; it’s the foundation for stronger teams, better service, and more resilient businesses.What I love most is the perspective shift around legislation and industry changes. Instead of viewing them as obstacles, there’s power in recognising how many of these changes actually support us–giving us clearer boundaries, stronger frameworks, and better tools to manage expectations. When we lean into that, communicate proactively, and stay grounded in our role as trusted advisors, we don’t just survive the shifts in this industry–we lead through them with purpose.“So the leaders need to lead with positivity, lead with education, and make sure that their team are completely empowered through their own education and knowledge that they can confidently have conversations with their clients around this new legislation without feeling that uncertainty or stress or sweaty palms if a conversation comes up about the new regulations.” - Kasey LawrenceWe cover:Rapid changes in the property management industryMindset shifts necessary for adapting to industry changesEmpowering property managers and teams through educationNavigating new legislation and industry reformsChallenges related to rental reforms in VictoriaImportance of leadership in managing changeProactive education as a key strategy for successMaintaining personal well-being in a changing landscapeCommunity engagement within the rental industrySupport services offered, including rental department health checks and workshopsKylie’s Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-mediahttps://courses.thatpropertymum.com.au/5-misktakes-replayDigital Marketing and AI Academyhttps://courses.thatpropertymum.com.au/digitalmarketingyesConnect with Kasey Lawrence:https://www.instagram.com/the.rental.network/https://www.linkedin.com/in/kasey-lawrencetrn/https://therentalnetwork.com.au/Connect With Kylie:Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/Follow Kylie on Facebook - https://web.facebook.com/thatpropertymumConnect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...Explore Kylie's Website - https://www.thatpropertymum.com.au/Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

April 7, 202643 min

What Your Financials Mean in Your Business With Travis Whelan

Understanding your numbers is one of the most important shifts a property management business owner can make, because financial confidence changes the way you lead, grow and plan ahead. This conversation with Travis Whelan unpacks the difference between being busy and being financially solid, showing why clear reporting, clean data and a real grasp of your business performance matter so much. There is a grounded practicality to this discussion too, with a strong focus on making informed decisions rather than operating from assumption, avoidance or overwhelm.What really lands is the connection between financial structure and future opportunity. Whether you are building organically, considering acquisitions or thinking about an eventual exit, the strength of your rent roll comes back to far more than the number of properties under management. Fee structure, profitability, wage control, ancillary income and operational efficiency all play a role in how the business performs and how it is viewed by buyers and lenders. It is a timely reminder that strong businesses are built deliberately, with visibility around what is working, what is draining resources and where greater discipline is needed.There is also an important conversation here around tax, cash flow and the habits that support long-term stability. Travis speaks candidly about the risks of poor financial management and why staying on top of obligations early can protect both your business and your peace of mind. Paired with the bigger-picture discussion around readiness, strategy and sustainable growth, this episode offers a thoughtful perspective for business owners who want to create something that is not only successful on the surface, but well-run, resilient and prepared for what comes next.“If you don't have yourself sale ready from day one, it's going to make it a lot harder.” - Travis WhelanWe cover:Understanding financials in property management businesses, particularly rent rolls.Key financial concepts: profit and loss statements, cash vs. accrual accounting.Importance of clear financials when buying or selling a rent roll.Characteristics of a healthy and saleable rent roll, including management fees and vacancy rates.Preparing financials for sale: timing and necessary documentation.The impact of staffing and wage costs on profitability.Benchmarks for profitability and wage costs in property management.Considerations for buying rent rolls in different states and compliance requirements.The five C's of credit and their relevance to rent roll finance.Tax management and obligations, including dealing with the ATO.Kylie’s Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-mediahttps://courses.thatpropertymum.com.au/5-misktakes-replayDigital Marketing and AI Academyhttps://courses.thatpropertymum.com.au/digitalmarketingyesConnect with Travis Whelan:https://www.linkedin.com/in/travis-whelan-418421a2/https://www.therentrollfinancebroker.com.au/0422 608 757travis@therentrollfinancebroker.com.auhttps://www.facebook.com/therentrollfinancebrokerConnect With Kylie:Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/Follow Kylie on Facebook - https://web.facebook.com/thatpropertymumConnect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal...Explore Kylie's Website - https://www.thatpropertymum.com.au/Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum