The Practice Experience Podcast

Hosted by WebPT

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Jun 2026

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About the show

The Practice Experience Podcast is your ultimate guide to navigate the ever-changing world of rehab therapy. We bring together inspiring leaders and experts in the field to explore the crucial aspects of practice management, patient engagement and care, and business success. These thought-provoking conversations delve deep into the strategies, insights, and best practices that empower rehab therapy professionals to reach their fullest potentials as clinicians and leaders. Whether you're seeking innovative ideas to maximize practice efficiency, motivation to meet evolving patient demands, or practical tips to optimize revenue, this podcast is an invaluable resource to help you elevate your practice experience.

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44 recent

June 10, 2026Episode 3357 min

Mid-Year: What PTs Need to Get Right in 2026

As physical therapy faces growing demand, workforce challenges, reimbursement pressures, and rapid advances in technology, many practice leaders are asking the same question: What comes next? In this episode, Dr. Heidi Jannenga sits down with Dr. Larry Benz, founder of Confluent Health, to discuss the forces reshaping the profession and why he believes physical therapy is approaching a critical inflection point. Together, they explore the rise of AI, remote therapeutic monitoring, evolving care models, and the financial realities facing practices today. Larry also shares his perspective on what it will take for physical therapy to fully embrace its role as a doctoring profession and why the decisions made over the next few years could have a lasting impact on the future of patient care. Listen in for an insightful discussion on the opportunities, challenges, and innovations shaping the next era of physical therapy. Learn more: https://www.linkedin.com/in/lbenz/ https://www.webpt.com/podcast

May 13, 2026Episode 3240 min

How Community-Driven Pediatric Care Expands Access and Improves Outcomes

Join us for a practical look at building a mission-driven practice that supports both patients and the communities they serve. Listen in for a conversation with Dr. Jessica Martin, pediatric physical therapist and clinical lead at aMAYZing Kids, on how community, collaboration, and culture shape better outcomes for children and families. Jessica shares her journey into pediatric PT and what makes this work both dynamic and deeply meaningful. Jessica explores the role of multidisciplinary care, parent engagement, and early intervention in supporting children with developmental delays. They also discuss how community outreach and nonprofit initiatives can expand access to care and strengthen connections beyond the clinic. Learn more: http://www.amayzingkids.com/ https://www.amayzing.org/donate https://www.webpt.com/podcast

April 15, 2026Episode 3131 min

Why Play-Based, Home-Centered Care Is Changing Pediatric PT

Tune in for a conversation with Dr. Jessica Basha, PT, DPT, PCS, owner of Basha PT, for an inside look at what makes pediatric physical therapy both uniquely challenging and deeply rewarding. Jessica shares her journey from pursuing sports and orthopedic care to finding her passion in pediatrics. Jessica also shares how play-based therapy drives engagement and outcomes for children, why involving families is essential to success, and what sets pediatric care apart from traditional rehab. This episode offers a thoughtful conversation on building a practice that balances clinical excellence with compassion, and what it means to be a positive voice for families navigating developmental challenges. Learn more: https://bashaphysicaltherapy.com/ https://www.webpt.com/podcast

March 11, 2026Episode 3027 min

PT as the First Stop for MSK Care: What Must Change in Policy, Practice, and Workflow

In this episode, host Susan Lofton (WebPT) sits down with guests Stephen Hunter (Intermountain Healthcare) and Alice Bell (American Physical Therapy Association) to explore what it will take to make PT a true first stop for musculoskeletal care. Listen in as they discuss the differences between direct access, PT-first, and primary care physical therapy and share real-world examples of PT-first models, from ED-based care to PTs embedded in primary care clinics. They also discuss the cultural and operational shifts needed to move PT upstream, including consumer education, institutional referral barriers, and training that strengthens screening and referral decision-making. Plus, they examine how hybrid care and AI can expand access while keeping quality and safety front and center. You won't want to miss this one! Learn more: https://intermountainhealthcare.org/ https://www.apta.org/ https://www.webpt.com/podcast

February 11, 2026Episode 2947 min

Building from One Clinic to Many: What It Takes to Grow a Thriving Rehab Therapy Practice

Tune in for a conversation with Dr. Daniel Reizis, founder and CEO of Prestige Rehab, on what it takes to scale a rehab therapy practice. Daniel shares his path from clinician to entrepreneur, the lessons he learned from building and selling his first outpatient practice, and what led him to launch Prestige Rehab, which focuses on on-site therapy in assisted living communities. Now leading 40 locations across multiple states, Daniel explains why the assisted living model can create a more sustainable business with reduced overhead and a more predictable payer mix, plus the systems and processes required to grow responsibly. He also breaks down how he centralizes operations across dozens of locations, builds a connected company culture, and prioritizes retention through communication, mentorship, and streamlined workflows. This episode offers a look at scaling with practical insights on using data to guide decisions and navigating the operational and billing challenges that can make or break a growing practice. Learn more: https://www.prestige-rehab.com/ https://www.webpt.com/podcast

January 14, 2026Episode 2840 min

The Future of PT Documentation: What AI Can Do Today and Moving Forward

Join us for a conversation with Jake Michalski, CEO and founder of Comprehend Health, on how AI is transforming physical therapy documentation and provider experience. Jake shares the story behind Comprehend Health and why ambient documentation has become one of the most practical, high-impact uses of AI in healthcare today. Together, Heidi and Jake break down how AI scribe tools work in real clinic workflows, what to ask vendors about HIPAA, SOC 2, and data privacy, and why AI is better viewed as a lever for clinician time rather than a replacement for therapists. They also explore where AI is headed next in PT, from reducing admin burden and expanding capacity to new possibilities in home care, objective measurement, and patient outcomes. Tune in for a grounded look at what's real, what's next, and how to get started.

December 17, 2025Episode 2738 min

How PTs Can Thrive with Nontraditional Payment Models

Tune in for an insightful conversation between host Dr. Heidi Jannenga and Dr. Keaton Ray, PT, DPT, OCS, co-founder and COO of MovementX, for an inspiring look at how physical therapists can thrive outside traditional insurance contracts. Keaton shares MovementX's evolution from cash pay to a diversified payer mix built on creative partnerships, including on-site care in correctional facilities. Together, Heidi and Keaton break down a practical playbook for clinic owners: Know your KPIs and cash flow, Train your team to communicate value, Plan for short-term volume dips, Start small with community partnerships before scaling. Listen in for a candid and practical conversation on how to diversify revenue while staying true to what matters most: patient care. Learn more: https://movement-x.com/ https://www.webpt.com/podcast

November 12, 2025Episode 2644 min

Authentic Marketing Made Simple: How PT Clinics Can Build Trust, Local Visibility, and a Manageable Marketing Mix

In this episode, host Dr. Heidi Jannenga sits down with Steph Port for an engaging conversation on what authentic marketing really looks like for healthcare practices today. They break down the essentials of SEO, why your website is the foundation of online visibility, and how Google Business Profile can help patients find you faster. Steph and Heidi also discuss the real impact of patient reviews, how to handle negative reviews, and why a balanced marketing mix, combining social media, newsletters, and community engagement, is key to long-term success. Finally, they explore emerging digital trends, including how AI is reshaping patient engagement and online discovery. Tune in for expert insights, actionable tips, and new ideas on how to attract more patients, strengthen your reputation, and grow your practice with confidence. Learn more: https://moz.com/ https://www.webpt.com/podcast

October 15, 2025Episode 2547 min

CMS's New Strategy: What It Means for Rehab Professionals

Listen in for a conversation between host Susan Lofton, VP, Outcomes & Clinical Transformation at WebPT, and guests Stephen Hunter, PT, DPT, Director of Internal Process Control at Intermountain Healthcare and Alice Bell, PT, DPT, Senior Specialist, Health Policy and Payment at American Physical Therapy Association. In this episode, they discuss the ins and outs of the new CMS strategy and its impact on rehab therapy. Together, they explore the shift toward prevention and value-based care, the essential role of outcome measurement, including patient-reported outcomes, and the opportunities these changes create for independent providers. Plus, they share the steps rehab leaders can take now to align with CMS's vision and avoid the risks of falling behind. Check it out! Learn more: https://intermountainhealthcare.org/ https://www.apta.org/ https://www.webpt.com/podcast

September 10, 2025Episode 2441 min

Building Resilience in PT: Practical Ways to Protect Your Well-Being

Join host Dr. Heidi Jannenga for a conversation with JeMe Cioppa-Mosca, PT, MBA, Senior Vice President at Hospital for Special Surgery, for a conversation to reframe burnout and highlight why resiliency is a muscle PTs must build over time. JeMe shares practical strategies for coping with stress, from breath work and boundaries to making every visit count and setting clear discharge plans. Together, Heidi and JeMe also explore how mentorship, team culture, and emerging AI tools can reduce the pressures of practice and support long-term retention. Learn more: https://www.hss.edu/ https://www.webpt.com/podcast