The Deep End with Eric Triplett

Hosted by Eric Triplett

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441

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Oct 2026

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About the show

The Deep End with Eric Triplett is a show for contractors, builders, tradespeople, entrepreneurs, and leaders who want to sharpen their mindset, elevate their performance, and build remarkable lives. Hosted by Eric Triplett — "The Pond Digger" — a lifelong tradesman and 7-figure contractor, this podcast dives into leadership, sales communication, business systems, discipline, and personal mastery… all grounded in Eric's decades of experience in construction, aquatics, and high-level coaching. Here, you'll also hear powerful conversations on aquatics, wildlife, and the water world that shaped Eric's career — from ponds and koi to aquariums and life outdoors. Whether you're running crews, running a business, or running toward a better version of yourself, this show challenges you to go deeper through depth, discipline, and diligence. Welcome to The Deep End — where trades meet transformation.

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October 12, 202656 min

S2-E63: The Five-Star Culture: Turning Employees Into Ambassadors and Customers Into Fans

Eric Triplet and Mike Garvey discuss the importance of cultivating a five-star service culture and generating authentic Google reviews to build business reputation. The conversation highlights how shifting from impersonal automated texts to meaningful, in-person interactions helps technicians take pride in their work and address customer issues proactively. Furthermore, the speakers explore creative engagement strategies, such as event-based marketing and follow-up quality control calls, to continuously collect positive feedback and improve team accountability. Through sharing their personal challenges and successes, both entrepreneurs emphasize that prioritizing customer satisfaction ultimately benefits the community and drives long-term success. Key Takeaways: Ask for feedback with confidence and purpose by asking others if you provided five-star service and explaining how their input helps the wider community. Confront shortcomings proactively by asking what specific action can be taken right away to turn an imperfect experience into an exceptional one. Involve and coach your entire team through routine role-playing and open discussions so every member feels equipped to uphold high communication standards. Prioritize authentic, personal follow-up touches to check in on relationships and project quality rather than relying solely on impersonal automated messaging. Capitalize on peak moments of customer satisfaction to ask for reviews or referrals in real time, making the process effortless with accessible tools like QR codes. 🔱 Links & Resources 🚨 Sign Up for Eric's Email List https://forms.gle/QdcEbai6yPmpzhyn7 🌿 Pond Industry Resources The Pond Digger https://theponddigger.com/ Helix Pond Filtration http://helixpondfiltration.com/ Fitz Fish Ponds – Koi Trips https://fitzfishponds.com/koi-trips/ Pond Trade Magazine https://www.pondtrademag.com/ 📱 Connect The Pond Digger on Instagram https://www.instagram.com/theponddigger The Pond Digger on Facebook https://www.facebook.com/theponddigger Train With Triplett on TikTok https://www.tiktok.com/@trainwithtriplett 📅 Events & Communities TWT Contractor Circle Facebook Group https://www.facebook.com/groups/twtcontractorcircle 💼 Sponsors LiveSwitch https://join.liveswitch.com/TheDeepEnd

October 9, 202631 min

S2-E62: Pumpkins by the Pond: How One Idea Becomes a Tradition

Eric reflects on a cherished career memory from a moonlight pond tour featuring glowing jack-o'-lanterns that he originally hosted over two decades ago. Inspired by a new team member named Brian who suggested a trunk-or-treat event, Triplett initially focused on the logistical obstacles and challenges of hosting a large gathering. However, this sparked a collaborative brainstorming session where Triplett and his staff rapidly transformed the idea into an upcoming annual event called Pumpkins by the Pond . The upcoming celebration at the Pond Digger Ranch in Cherry Valley, California, combines team-building pumpkin carving, animal experiences, and a whimsical Halloween passport adventure for the local community. Key Takeaways: Shift from listing obstacles to asking possibility questions , replacing reflexive reasons to say "no" with inquiries like "how can we do this right now?" Listen to and welcome ideas from those around you , recognizing that transformative projects often begin as simple suggestions from team members or peers. Take immediate action on meaningful goals rather than putting off until next year what you have the capacity and momentum to execute today. Prioritize creating lasting shared experiences and memories over chasing superficial perfection or obsessing over capturing an ideal image. Embrace initial mistakes with confidence , using each trial as an opportunity to learn, adjust, and make subsequent efforts even better. 🔱 Links & Resources 🚨 Sign Up for Eric's Email List https://forms.gle/QdcEbai6yPmpzhyn7 🌿 Pond Industry Resources The Pond Digger https://theponddigger.com/ Helix Pond Filtration http://helixpondfiltration.com/ Fitz Fish Ponds – Koi Trips https://fitzfishponds.com/koi-trips/ Pond Trade Magazine https://www.pondtrademag.com/ 📱 Connect The Pond Digger on Instagram https://www.instagram.com/theponddigger The Pond Digger on Facebook https://www.facebook.com/theponddigger Train With Triplett on TikTok https://www.tiktok.com/@trainwithtriplett 📅 Events & Communities TWT Contractor Circle Facebook Group https://www.facebook.com/groups/twtcontractorcircle 💼 Sponsors LiveSwitch https://join.liveswitch.com/TheDeepEnd

September 28, 20261 hr 2 min

S2-E61: Who Gets to Decide If You Can Own a Pet? | Alyssa Miller-Hurley, Pet Advocacy Network

Eric interviews Alyssa from the Pet Advocacy Network , an organization that represents the interests of pet owners and the professional pet care community. She explains that her primary role involves lobbying government officials to ensure that regulations concerning animals are based on scientific data rather than pure emotion. Throughout the conversation, Alyssa warns against the efforts of activist groups like PETA, who she claims are pushing for broad bans on the sale of all live animals, including fish and birds. The discussion highlights the negative consequences of such bans, such as the potential rise of unregulated black markets and the loss of expert guidance from specialized breeders. Key Takeaways: Sign up for action alerts or join advocacy organizations like the Pet Advocacy Network to stay informed on legislation impacting pet ownership rights. Contact local and state lawmakers to urge that pet care regulations be based on scientific evidence rather than emotional arguments. Purchase pets from regulated, responsible sources like licensed breeders and pet stores that offer expert care guidance and transparent health histories. Establish an emergency disaster plan that includes specific evacuation protocols and supplies for every pet in your household. Commit to lifelong pet care to prevent animal surrenders and protect overall animal welfare. 🔱 Links & Resources 🚨 Sign Up for Eric's Email List https://forms.gle/QdcEbai6yPmpzhyn7 🌿 Pond Industry Resources The Pond Digger https://theponddigger.com/ Helix Pond Filtration http://helixpondfiltration.com/ Fitz Fish Ponds – Koi Trips https://fitzfishponds.com/koi-trips/ Pond Trade Magazine https://www.pondtrademag.com/ 📱 Connect The Pond Digger on Instagram https://www.instagram.com/theponddigger The Pond Digger on Facebook https://www.facebook.com/theponddigger Train With Triplett on TikTok https://www.tiktok.com/@trainwithtriplett 📅 Events & Communities TWT Contractor Circle Facebook Group https://www.facebook.com/groups/twtcontractorcircle 💼 Sponsors LiveSwitch https://join.liveswitch.com/TheDeepEnd

September 25, 202655 min

S2-E60: Why 30,000 People Keep Coming Back to EQUIP Expo with Kris Kiser

Kris Kiser, President & CEO, Outdoor Power Equipment Institute, OPEI, joins Eric to discuss the Equip Exposition , an expansive 43-year-old trade show for the outdoor and landscape industry. Rather than a traditional indoor display, the event focuses on experiential learning, offering 30 acres of outdoor space where contractors can test machines in real-world conditions. Kiser emphasizes the importance of peer-to-peer networking and education, highlighting specialized programs like the Equip Academy and interactive morning shows. The sources also detail the TurfMut Foundation, a charitable initiative that uses a rescue dog to teach children about environmental stewardship. Key Takeaways: Plan ahead for major industry events by booking travel early and creating a clear itinerary of classes and exhibits before arriving. Bring your team and family to professional conferences to encourage collaborative learning, team building, and shared experiences. Engage in peer-to-peer networking with industry colleagues to exchange practical solutions for common business challenges. Leverage recorded educational sessions to access ongoing training and professional development at your own pace throughout the year. Test equipment hands-on and consult with product experts to ensure you invest in tools that align with your specific operational needs. 🔱 Links & Resources 🚨 Sign Up for Eric's Email List https://forms.gle/QdcEbai6yPmpzhyn7 🌿 Pond Industry Resources The Pond Digger https://theponddigger.com/ Helix Pond Filtration http://helixpondfiltration.com/ Fitz Fish Ponds – Koi Trips https://fitzfishponds.com/koi-trips/ Pond Trade Magazine https://www.pondtrademag.com/ 📱 Connect The Pond Digger on Instagram https://www.instagram.com/theponddigger The Pond Digger on Facebook https://www.facebook.com/theponddigger Train With Triplett on TikTok https://www.tiktok.com/@trainwithtriplett 📅 Events & Communities TWT Contractor Circle Facebook Group https://www.facebook.com/groups/twtcontractorcircle 💼 Sponsors LiveSwitch https://join.liveswitch.com/TheDeepEnd

September 21, 202657 min

S2-E59: Nature Doesn't Care About Your Plans - Bears, Wildfires, & 30 Years Building Ponds

Expert aquatic specialist Eric Triplet discusses the evolving relationship between residential water features and local wildlife, specifically focusing on the rise of bear encounters in Southern California. He observes that while bears were rarely a concern for much of his thirty-year career, recent environmental shifts and massive wildfires have driven these animals into suburban backyards more frequently. Triplet explains that bears can cause significant structural damage to ponds, such as shredding liners and displacing heavy stones, often simply while trying to navigate or cool off. To mitigate these issues, he advocates for resilient design choices, such as installing staircases for egress and using concrete to secure rocks. Key Takeaways: Eliminate food attractants: Secure garbage, pet food, and livestock feed so bears and other animals are not drawn into residential yards. Never feed wild animals: Refrain from intentionally feeding or attempting to socialize with wildlife to prevent them from becoming habituated to human spaces. Build safe exit paths: Incorporate gradual steps or staircases into backyard ponds so visiting animals can safely climb out without damaging property. Construct with sturdy materials: Use heavy boulders, stable rock placements, and concrete reinforcement when building outdoor features near natural habitats. Practice coexisting with nature: Shift your mindset toward adapting home projects to local wildlife patterns rather than attempting to control or exclude natural elements. 🔱 Links & Resources 🚨 Sign Up for Eric's Email List https://forms.gle/QdcEbai6yPmpzhyn7 🌿 Pond Industry Resources The Pond Digger https://theponddigger.com/ Helix Pond Filtration http://helixpondfiltration.com/ Fitz Fish Ponds – Koi Trips https://fitzfishponds.com/koi-trips/ Pond Trade Magazine https://www.pondtrademag.com/ 📱 Connect The Pond Digger on Instagram https://www.instagram.com/theponddigger The Pond Digger on Facebook https://www.facebook.com/theponddigger Train With Triplett on TikTok https://www.tiktok.com/@trainwithtriplett 📅 Events & Communities TWT Contractor Circle Facebook Group https://www.facebook.com/groups/twtcontractorcircle 💼 Sponsors LiveSwitch https://join.liveswitch.com/TheDeepEnd

August 24, 202648 min

S2-E58: Fish Tanks in The Classroom With Kristen Yee of The Festae Factory

Today's episode features sixteen-year-old Kristen Yee, a young entrepreneur and conservationist who discusses her lifelong passion for the aquarium hobby and her family business, Festae Factory . She shares how she invented a fluidized bed filter using recycled materials for a third-grade project, which has since evolved into a successful product sold at aquatic trade shows. The conversation highlights her "Fish Tanks in the Classroom" initiative, an educational program funded by filter sales that aims to inspire a new generation of hobbyists through school sponsorship and hands-on mentorship. Kristen details her dedication to animal welfare, her experience breeding diverse cichlid species, and her vision for sustaining interest in aquatic environments. Key Takeaways: Involve children in your hobbies from an early age to spark lifelong passions and build deep, generational family connections. Upcycle everyday plastic items into functional, self-sustaining tools to reduce waste and create efficient systems like moving bed filters. Test new designs and prototypes in real-world conditions for years to ensure their long-term durability and prevent messy structural failures. Introduce nature-focused projects like classroom aquariums to local schools to foster responsibility, teach environmental conservation, and support student mental health. Develop engaging manuals and mentor younger successors to ensure collaborative community projects can survive and continue running after you move on. 🔱 Links & Resources 🚨 Sign Up for Eric's Email List https://forms.gle/QdcEbai6yPmpzhyn7 🌿 Pond Industry Resources The Pond Digger https://theponddigger.com/ Helix Pond Filtration http://helixpondfiltration.com/ Fitz Fish Ponds – Koi Trips https://fitzfishponds.com/koi-trips/ Pond Trade Magazine https://www.pondtrademag.com/ 📱 Connect The Pond Digger on Instagram https://www.instagram.com/theponddigger The Pond Digger on Facebook https://www.facebook.com/theponddigger Train With Triplett on TikTok https://www.tiktok.com/@trainwithtriplett 📅 Events & Communities TWT Contractor Circle Facebook Group https://www.facebook.com/groups/twtcontractorcircle 💼 Sponsors LiveSwitch https://join.liveswitch.com/TheDeepEnd

August 21, 202647 min

S2-E57: Friendship Through Scales - The Miami Koi Show with Santana & Bristol

The episode centers on the inaugural Miami Koi Show , a high-end event designed to foster koi culture and education in South Florida. The organizers detail unique attractions, such as a banquet hosted on a yacht and a venue specifically engineered for aquatic displays, to highlight the "Miami flavor" of the competition. They address the logistical hurdles of launching a new show while expressing a desire to build a supportive hobbyist community that values quality Japanese fish. The conversation also explores the technical nuances of judging, the diverse categories of awards available, and the broader appeal of Miami's nightlife and biodiversity for visiting families. Key Takeaways: Look for simplicity in your solutions , as the most impactful ideas and designs are often the most straightforward ones hidden right in front of you. Focus on building a genuine community , because connecting with peers over shared passions creates much stronger, more lasting bonds than transactional relationships. Acknowledge and value the support systems around you , remembering that major achievements are rarely accomplished alone and rely heavily on the patience, creativity, and partnership of others. Expect the unexpected and remain adaptable , because even the most thoroughly prepared plans can face sudden, uncontrollable changes when it is time to execute. Do not let intimidation prevent you from participating , as there are opportunities for growth, recognition, and success at every level of your journey. 🔱 Links & Resources 🚨 Sign Up for Eric's Email List https://forms.gle/QdcEbai6yPmpzhyn7 🌿 Pond Industry Resources The Pond Digger https://theponddigger.com/ Helix Pond Filtration http://helixpondfiltration.com/ Fitz Fish Ponds – Koi Trips https://fitzfishponds.com/koi-trips/ Pond Trade Magazine https://www.pondtrademag.com/ 📱 Connect The Pond Digger on Instagram https://www.instagram.com/theponddigger The Pond Digger on Facebook https://www.facebook.com/theponddigger Train With Triplett on TikTok https://www.tiktok.com/@trainwithtriplett 📅 Events & Communities TWT Contractor Circle Facebook Group https://www.facebook.com/groups/twtcontractorcircle 💼 Sponsors LiveSwitch https://join.liveswitch.com/TheDeepEnd

August 12, 202655 min

S2-E56: How Great Contractors Connect With Great Customers Featuring Drew Ainscough of Incline Marketing

Eric and Drew talk about the intersection of craftsmanship and digital strategy. The discussion highlights the limitations of platforms like Yelp, where strict review policies can hinder a business's reputation, and emphasizes the complexity of Google's advertising ecosystem. Ainscough explains how businesses can optimize their sales funnels by integrating social media presence with targeted performance campaigns to capture high-quality leads. Triplet shares personal anecdotes about maintaining a culture of care and using the "131 technique" to empower employees to solve customer problems independently. Key Takeaways: Adopt the "1-3-1" problem-solving method by defining one specific problem, identifying three potential solutions, and recommending the single best course of action. Write handwritten thank-you notes to express authentic appreciation and build memorable, long-term personal or professional relationships. Evaluate online business reviews critically by reading individual write-ups and checking the reviewer's profile to see if they are a habitually angry reviewer. Prompt artificial intelligence to challenge you by asking it to focus on realistic constraints and ask you the hard questions you might not be thinking about. Prioritize direct human connection by picking up the phone to talk to people rather than relying entirely on digital forms or automated systems. Connect with Incline Marketing: https://inclinemktg.com/ 🔱 Links & Resources 🚨 Sign Up for Eric's Email List https://forms.gle/QdcEbai6yPmpzhyn7 🌿 Pond Industry Resources The Pond Digger https://theponddigger.com/ Helix Pond Filtration http://helixpondfiltration.com/ Fitz Fish Ponds – Koi Trips https://fitzfishponds.com/koi-trips/ Pond Trade Magazine https://www.pondtrademag.com/ 📱 Connect The Pond Digger on Instagram https://www.instagram.com/theponddigger The Pond Digger on Facebook https://www.facebook.com/theponddigger Train With Triplett on TikTok https://www.tiktok.com/@trainwithtriplett 📅 Events & Communities TWT Contractor Circle Facebook Group https://www.facebook.com/groups/twtcontractorcircle 💼 Sponsors LiveSwitch https://join.liveswitch.com/TheDeepEnd

August 7, 202630 min

S2-E55: Building a Better Reef: How Real Reef Rock Changed the Aquarium Game Featuring Gareth Scott

Gareth Scott, the founder of Real Reef Rock , talks with Eric during the LA Pet Fair. The conversation highlights how the company developed a sustainable, man-made alternative to harvesting live rock from natural coral reefs, which was once the industry standard. Scott explains the transition from importing Tonga branch rock to manufacturing calcium-based substrates in the USA to prevent environmental degradation and the spread of aquarium pests. The episode covers the technical aspects of their aquaculture process, including how they achieve a purple coralline aesthetic and ensure biological stability. Key Takeaways: Opt for sustainably manufactured alternatives to protect natural habitats: Choose responsibly made materials rather than harvesting wild rocks from natural ocean reefs to help preserve delicate ecosystems. Select clean, pre-treated materials to avoid introducing unwanted pests: Use aquarium products that have been properly leached and stabilized to prevent issues like invasive hair algae, pests, and chemical instability. Establish your biological systems with precise, quantifiable starters: Use bottled bacteria when setting up a new system to ensure a predictable, healthy starting baseline instead of guessing what wild organisms survived transport. Utilize modular design pieces to customize your layout: Take advantage of sized, interlocking structures to build creative, personalized setups that maximize open space and flow. Overcome resistance to innovation to make your hobbies more enjoyable: Keep an open mind toward modern product alternatives that solve historical pain points and simplify your day-to-day maintenance. 🔱 Links & Resources 🚨 Sign Up for Eric's Email List https://forms.gle/QdcEbai6yPmpzhyn7 🌿 Pond Industry Resources The Pond Digger https://theponddigger.com/ Helix Pond Filtration http://helixpondfiltration.com/ Fitz Fish Ponds – Koi Trips https://fitzfishponds.com/koi-trips/ Pond Trade Magazine https://www.pondtrademag.com/ 📱 Connect The Pond Digger on Instagram https://www.instagram.com/theponddigger The Pond Digger on Facebook https://www.facebook.com/theponddigger Train With Triplett on TikTok https://www.tiktok.com/@trainwithtriplett 📅 Events & Communities TWT Contractor Circle Facebook Group https://www.facebook.com/groups/twtcontractorcircle 💼 Sponsors LiveSwitch https://join.liveswitch.com/TheDeepEnd

August 3, 202642 min

S2-E54: Building a Business You Can Sell vs. Owning a Job

Eric and Mike Garvey discuss the essential transition from simply owning a job to building a scalable business that can eventually be sold. They contrast their professional backgrounds, highlighting how strategic systems and team empowerment allow an entrepreneur to step away from daily labor while maintaining a profitable legacy. The conversation emphasizes the importance of high-level coaching and standard operating procedures to overcome common growth plateaus and avoid management burnout. By focusing on employee development and clear career ladders, they argue that business owners can foster a loyal culture that supports long-term expansion. Key Takeaways: Focus on building a business that can operate independently rather than simply owning a high-risk job. Implement a clear growth path for employees to ensure they see a long-term future and remain committed to the company. Seek out high-level coaching to identify blind spots and help scale the business past difficult growth plateaus. Prioritize systems and standard operating procedures so that the brand's success is not entirely dependent on the owner's physical presence. Develop an exit strategy early by creating a business model that is attractive to either outside investors or long-term internal team members. 🔱 Links & Resources 🚨 Sign Up for Eric's Email List https://forms.gle/QdcEbai6yPmpzhyn7 🌿 Pond Industry Resources The Pond Digger https://theponddigger.com/ Helix Pond Filtration http://helixpondfiltration.com/ Fitz Fish Ponds – Koi Trips https://fitzfishponds.com/koi-trips/ Pond Trade Magazine https://www.pondtrademag.com/ 📱 Connect The Pond Digger on Instagram https://www.instagram.com/theponddigger The Pond Digger on Facebook https://www.facebook.com/theponddigger Train With Triplett on TikTok https://www.tiktok.com/@trainwithtriplett 📅 Events & Communities TWT Contractor Circle Facebook Group https://www.facebook.com/groups/twtcontractorcircle 💼 Sponsors LiveSwitch https://join.liveswitch.com/TheDeepEnd