The Pivot Experience Podcast

Hosted by Alex Seale

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Episodes

257

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Sep 2026

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About the show

Welcome to The Pivot Experience! I am sharing my experience in leadership from being in management for over 20 years with one of the country’s top brands. Want to grow? Want to help your team grow? Subscribe to The Pivot Experience.

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60 recent

October 23, 202644 min

TPE Ep. 104 Ownership ft Kimberly Flamm

Having the title doesn’t mean you’re owning the outcome. What separates a leader who completes assigned tasks from one who takes initiative, follows through, and helps the entire team move forward? In this episode of Lead Better, host Abram Moon welcomes Kimberly Flamm, former Chick-fil-A Operator and owner of Flamm Coaching Group, for a practical conversation about closing the ownership gap in leadership. Together, they explore what ownership looks like beyond a job description—and how leaders can develop it in themselves while creating an environment where others feel equipped and empowered to step up. In this conversation, we explore: * The difference between fulfilling responsibilities and truly owning the outcome. * How to encourage initiative without micromanaging or constantly rescuing your team. * The balance between accountability and empowerment, influence and authority, and results and relationships. * Practical ways to build trust through clear expectations, difficult conversations, and consistent follow-through. Ownership isn’t doing everything yourself or having every answer. It’s recognizing your part, taking action within your influence, asking for support when needed, and staying engaged until the loop is closed. Whether you’re an emerging leader, a restaurant director, a business owner, or someone responsible for developing others, this episode will challenge you to consider where you can stop waiting and start leading. Your challenge: Identify one area where you’ve been waiting, explaining, or avoiding—and choose one action you’ll take this week to move it forward. Subscribe for more Lead Better conversations and share this episode with a leader who’s ready to grow. Explore leadership coaching with The Pivot Experience: www.tpenow.com Lead better. Own what happens next. #LeadBetter #LeadershipDevelopment #Ownership #ThePivotExperience

September 13, 20261 hr 3 min

TPE Ep. 103 LDP Spouses

The LDP journey may have one person’s name on it—but the entire family experiences it. In this episode of The Pivot Experience Podcast, we’re sharing an honest conversation about the journey behind the journey: the moves, the waiting, the uncertainty, the sacrifice, and the work it takes to protect your marriage while pursuing what’s next. Hosted by Ashley Allison, this conversation features Nicole Josey, Laura Poage, Kali Grant, Taylor Dobrucky, and Melanie Leach, who share real perspective on supporting the dream without losing your own voice, building a meaningful life in seasons of transition, and walking beside a leader through LDP. Because spouses aren’t simply behind the leader. They’re beside them. 🎙️ Lead Better: LDP Spouses #ThePivotExperience #LeadBetter #LDP #LeadershipDevelopment #Marriage #LeadershipJourney #ChickfilA #Podcast

July 18, 20261 hr 4 min

TPE Episode 102 The Leadership Gap ft Sylvia Lawrence

Why do so many high performers struggle when they become leaders? It’s not because they lack talent—it’s because leadership requires a completely different set of skills than individual performance. In this replay of Lead Better, The Pivot Experience welcomes leadership expert Sylvia Lawrence for an engaging conversation about The Leadership Gap—the invisible space between being great at your job and becoming the leader your team truly needs. Together, Sylvia Lawrence and host Abram Moon explore the mindset shifts that separate high performers from high-impact leaders and provide practical insights that every emerging and experienced leader can apply immediately. In this episode, you’ll discover: • Why high performers often plateau after being promoted • The leadership habits that unintentionally hold leaders back • The shift from doing the work to developing people • Why influence will always outperform authority • How to empower your team without sacrificing accountability • Practical leadership strategies you can implement immediately Whether you’re a Team Leader, Director, Executive Leader, business owner, entrepreneur, or simply passionate about leadership growth, this conversation will challenge your thinking and help prepare you for your next level of impact. Featured Guest Sylvia Lawrence Leadership Expert | Coach | Speaker Hosted by Abram Moon ⸻ About Lead Better Lead Better is a monthly leadership conversation presented by The Pivot Experience (TPE), where proven leaders share practical insights to help you grow yourself, lead others, and change everything. If you’re serious about becoming the leader your next opportunity requires, this series is for you. ⸻ 🌐 Learn more about TPE: www.tpenow.com 👍 If you found value in this conversation, please Like, Subscribe, and Share this episode with another leader who is committed to growing.

July 4, 202657 min

TPE Ep. 101 The Leadership Bottleneck ft. Peter Lopez

What happens when a leader’s greatest strength becomes the very thing holding the team back? In this Lead Better replay from The Pivot Experience, host Abram Moon sits down with Peter Lopez for a powerful conversation on The Leadership Bottleneck—the moment when a high-capacity leader becomes the primary decision-maker, problem-solver, and source of direction for everyone around them. In fast-paced restaurant environments, strong leaders are often celebrated for stepping in, moving quickly, and ensuring excellence. But when every decision, solution, and standard depends on one person, leadership dependency begins to grow. The team may continue performing, but its members struggle to develop confidence, ownership, and independent decision-making. Abram and Peter explore why successful leaders often struggle with delegation, how leaders unintentionally train their teams to depend on them, and what it takes to shift from being the organization’s “hero” to becoming a true developer of people. This Lead Better conversation examines the tension between: Control and trust. Urgency and development. Excellence and empowerment. You will learn how leadership bottlenecks affect restaurant operations, workplace culture, team accountability, succession planning, and long-term organizational growth. Peter also shares practical ways leaders can empower others without lowering expectations, sacrificing standards, or losing operational excellence. This Lead Better replay is designed for restaurant operators, directors, executives, managers, shift leaders, and emerging leaders who want to: Delegate responsibility more effectively Build a stronger leadership bench Increase ownership and accountability Develop confident decision-makers Reduce unhealthy leadership dependency Create a sustainable leadership pipeline Maintain excellence while empowering others Move from doing everything to developing everyone Healthy leadership is not measured by how many problems you personally solve. It is measured by how many people become capable of solving problems because of your leadership. Watch or listen to this Lead Better replay and discover how to remove the leadership bottleneck, release greater ownership throughout your organization, and build a team that can lead confidently—even when you are not in the room. Featured Guest: Peter Lopez Host: Abram Moon Presented by: The Pivot Experience

June 6, 20261 hr 1 min

TPE Ep. 100 Serving People, Not Just Chicken ft. Josh Carter

Serving People, Not Just Chicken with Chick-fil-A Operator Josh Carter What does it take to build a high-performing business without losing sight of the people who make it possible? In this episode of The Pivot Experience Podcast, Alex Seale sits down with Chick-fil-A Owner/Operator Josh Carter for a candid conversation about leadership, culture, and the responsibility that comes with influencing others. Raised in a family deeply connected to Chick-fil-A, Josh shares how his upbringing shaped his leadership philosophy and why he believes the greatest organizations are built when leaders choose to prioritize people over transactions. Together, Alex and Josh explore the tensions leaders face every day—balancing standards with grace, performance with culture, and results with relationships. Whether you’re leading a restaurant, a business, a team, or your own family, this conversation offers practical insights on developing people, creating ownership, and building a legacy that extends far beyond the bottom line. In This Episode: * What “serving people, not just chicken” really means * Leading through pressure without sacrificing culture * How to build teams that care deeply and perform consistently * The balance between accountability and grace * Developing future leaders and creating lasting impact * Lessons learned from operating one of the busiest Chick-fil-A locations in the region If you’re looking to become a leader people want to follow—not because they have to, but because they want to—this episode is for you. Subscribe to The Pivot Experience Podcast for more conversations that help leaders pivot into their next.

May 24, 202610 min

TPE Ep. 99 Choices ft. SaulPaul

What happens when talent meets purpose—but life teaches you to value the things success can’t buy? In this episode of The Pivot Experience, host Alex Seale sits down with SaulPaul — a 1-time Grammy-nominated producer, 2-time Grammy-nominated artist, and 4-time TEDx speaker — for a powerful conversation about life beyond the spotlight. From the stages and recognition to the quieter moments that shaped his perspective, Saul Paul reflects on the journey of success, growth, and the “little things” he once took for granted. This episode dives into the tension between achievement and fulfillment, and why gratitude, relationships, and purpose matter more than titles alone. Together, they unpack: * The lessons success taught him the hard way * What he learned through music, influence, and impact * Why small moments often become the biggest turning points * The importance of staying grounded while pursuing greatness * How perspective can change the way we lead, create, and live Whether you’re chasing a dream, leading others, or trying to stay centered in a fast-moving world, this conversation will challenge you to appreciate the things that truly matter.

March 15, 20261 hr 25 min

TPE EP 98 Young Entrepreneurship fr. Quin Gregory, Kris Reynolds, & Carli Graves

In this special live recording of The Pivot Experience Podcast, host Alex Seale sits down with Quin Gregory, Kris Reynolds, and Carli Graves for an engaging conversation about entrepreneurship, leadership, and the realities of building a business. Recorded during the Beaumont Youth Advisory Session, this episode offers students and listeners a behind-the-scenes look at the journeys that shaped each entrepreneur. From early challenges to defining moments of growth, the panel shares honest insights about what it really takes to pursue opportunity and create impact. The discussion also opens up to questions from local students, sparking meaningful dialogue about leadership, risk-taking, and the mindset needed to pursue a career in business. In this episode, you’ll hear: • The personal stories that led each guest into entrepreneurship • Key lessons learned through setbacks and pivots • Advice for students interested in business and leadership • The importance of community, mentorship, and curiosity This live conversation is a powerful reminder that every entrepreneurial journey begins with a question, a risk, and the willingness to learn.

March 7, 20261 hr 2 min

TPE EP. 97 When High Capacity Leaders Burnout

Burnout doesn’t always look like collapse. Sometimes it looks like competence on autopilot. In this Lead Better Replay, we unpack a reality that many high-capacity leaders quietly experience: continuing to produce results while internally running on empty. Strong leaders often push through exhaustion, masking depletion with performance. The numbers may still look good, but the presence, clarity, and joy of leadership start to fade. In this session, we explore: • Why high performers are often the most vulnerable to hidden burnout • How broken leadership rhythms — not lack of passion — create long-term depletion • The subtle signs that you’re winning externally but drained internally • Practical ways to realign your leadership rhythm without stepping away from impact This conversation reframes burnout not as weakness or failure, but as a signal that your leadership systems need realignment. Because great leadership isn’t about endurance. It’s about sustainability, rhythm, and intentional alignment. If you’ve ever felt like you’re still performing but something inside feels off, this session will help you pause, reflect, and recalibrate. Key Takeaway: Leadership isn’t just about how hard you push. It’s about whether the pace you’re leading at is sustainable for the long run.

February 28, 202643 min

TPE Ep. 96 The Power of Simplicity ft. Amos Balongo

What does it take to build something that lasts—across cultures, continents, and generations? In this powerful episode, we sit down with Amos, founder of the Camp Ohana Foundation, to unpack the heart behind a movement that has transformed the lives of children around the world. What started in 2008 with a spark of vision has grown into a global initiative bringing education, creativity, and connection to underserved communities in Kenya and beyond. Amos shares the real story behind launching Camp Ohana—early challenges, bold risks, and the resilience required to build Africa’s first children’s library and the continent’s first Children’s Ukulele Orchestra. We explore how access to education, music, and community shapes not just knowledge, but confidence, character, and hope. This conversation goes beyond nonprofit leadership. It’s a masterclass in vision, sustainability, and servant leadership—including how to dream big without burning out, how to build something that outlives you, and what global citizenship really means for the next generation of leaders. If you’re a leader, founder, educator, or someone who cares about leaving a meaningful legacy, this episode will challenge the way you think about impact, influence, and what it truly means to build a movement—not just an organization. In this episode, you’ll hear about: The spark that launched Camp Ohana and the challenges of building in Kenya Why true empowerment goes beyond education How music and creativity can unlock confidence and connection Leadership principles for building sustainable impact The importance of global connection for future leaders What children in Kenya have taught Amos about joy, leadership, and perspective How to build something that lasts—and the dream that still fuels the future of Camp Ohana 🎧 Whether you lead a team, run a nonprofit, or simply want to make a difference, this conversation will stretch your vision for what’s possible when purpose meets action.

February 20, 202633 min

TPE Ep. 95: The Chief Connectioneer ft. Angela Reed

What does it take to lead with clarity when your career spans radically different worlds? In this episode of The Pivot Experience Podcast, we sit down with Angela Reed, a seasoned leader whose journey includes influential roles across brands and industries like Chick-fil-A, Porsche, Sony Pictures, and education. Angela brings a rare perspective on what actually translates across leadership contexts—and what doesn’t. We unpack the consistent leadership principles that have grounded her through diverse environments, the unique culture she experienced at Chick-fil-A, and how storytelling has become one of her most powerful tools for influence. Angela shares real moments where a well-timed story shifted the direction of a team, along with practical wisdom for leaders who feel stuck in seasons of transition or uncertainty. If you’re an emerging leader, entrepreneur, or franchise owner wrestling with fear, vision, or your next pivot—this conversation will challenge you to rethink how you lead, how you communicate, and how you show up. In this episode, you’ll learn: • The one leadership principle that translates across every industry • What Chick-fil-A’s leadership culture gets right—and how to apply it anywhere • How to turn your personal story into a leadership advantage • Why storytelling is one of the most underutilized tools of influence • The mindset shift leaders must make to move from fear-based leadership to vision-driven leadership • How to lead yourself through seasons of uncertainty and transition • A hard-earned lesson every emerging leader needs to hear before their next step 🎧 Whether you’re navigating a pivot, leading in a complex organization, or simply trying to find your footing in a new season—this episode will give you language, clarity, and courage for what’s next.