The Ops Authority

Hosted by Natalie Gingrich

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Episodes

308

Latest episode

Jun 2026

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About the show

You can't ignore the back-end pieces that have to work together and flow smoothly in order to build a brand, grow a movement or disrupt an industry. If the operations side of your business is a mess, putting out fires will always take priority… leaving no room for creative innovation, fun visibility or networking with powerhouse peers (or wannabe peers). If you're soaking up what I'm spilling and are getting a little excited about operations, I invite you to listen to The Ops Authority podcast. Every week, I will share actionable strategies from the Director of Ops community to move your business forward and transformational stories of powerhouse business owners who now value operations.

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60 recent

June 3, 202625 min

306. Why We Changed the Way We Train Operators

Ever poured time or money into a big program that promised the world and delivered very little? In this solo episode of The Ops Authority Podcast, I'm taking you behind the scenes of a major shift we've made to our Director of Ops Certification program, and the philosophy that drove every part of it: confidence comes after evidence, never before. I'm sharing why we separated our signature work into two distinct parts, how that lowers your risk, and why I believe this is now the most responsible way to step into operational work. Two clear paths. One mission: to give you proof before you plunge all the way in. For full show notes, check out www.TheOpsAuthority.com/podcast/306 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram

May 13, 202621 min

305. 8 Things to Do Before Leaving Corporate for Consulting

Dreaming about leaving corporate for consulting but unsure if you're truly ready to take the leap? In this episode of The Ops Authority Podcast, I'm pulling back the curtain on the eight strategic steps that every operator needs in place before handing in their notice. From getting proof of concept to building your network behind the scenes, this is the calculated, confident roadmap I wish I had when I made my own exit. If you've been waiting for a sign to start preparing, this episode is it. For full show notes, check out www.TheOpsAuthority.com/podcast/305 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram

April 29, 20261 hr 0 min

304. What Operators Need to Know About Where Business Is Headed Next

What happens when six business owners from completely different niches sit down together after a major marketing summit? You get raw, honest insight into what is actually working right now, and what is not. In this special episode of The Ops Authority Podcast, I am sharing a roundtable conversation recorded by my friend Dr. Destini Copp after the New Media Summit in Austin. Alongside Kelly Snyder, Monica Froese, Kate Kordsmeier, and Jodi Bourne, we unpack the boldest takeaways, the uncomfortable truths, and the practical shifts every operator needs to make as part of an evolving marketing strategy. For full show notes, check out www.TheOpsAuthority.com/podcast/304 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram

April 15, 202632 min

303. The Ops Edition #10: Speak Up, Level Up & Stack Your Wins with Lynette Robinson

Ten episodes in and the questions just keep getting better. In this milestone Ops Edition of The Ops Authority Podcast, I am joined once again by the brilliant Lynette Robinson for a real-time Q&A that gets straight to the heart of personal development for operations professionals. We tackle three community-sourced questions: the real difference between a DOO and a COO, how to handle video requirements in job applications, and what to do when business owners try to pay DOO-level talent at VA rates. Two operators, zero scripts, and a whole lot of honest insight. Connect with Lynette: Website: http://www.lighterlivingvirtualsolutions.com Instagram: http://www.instagram.com/_lynettedrobinson_ Facebook: http://www.facebook.com/lighterlivingvirtualsolutions For full show notes, check out www.TheOpsAuthority.com/podcast/303 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram

April 1, 202636 min

302. How Kim Howard Used Strategic Mapping™ to Go From Operator to Strategic Consultant

Welcome back to another episode of The Ops Authority Podcast! I have Kimberly Howard on the show today. Kimberly is a Certified Director Of Operations and she is sharing her journey from educator to DOO. Our conversation highlights her action-oriented approach throughout the certification and beyond, and her belief in her abilities. She also shares more about the Strategic Mapping Model™, explaining its huge impact on her business and clients and how it truly helped her achieve success through practical and tactical planning. Tune in to hear Kim's story! For full show notes, check out www.TheOpsAuthority.com/podcast/302 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram

March 26, 202619 min

301. 3 Ways to Use Strategic Mapping™ to Land Higher-Quality Clients

Have you heard us talk about the Strategic Mapping Model™, but are unsure of what it entails, and how it can be a valuable asset in your Director of Operations (DOO) business? Today we are talking about the Strategic Mapping Model™, which is the licensed material that we teach in the very first module of the DOO certification program. We have had students join us just to learn this information because it is such an incredible tool. For full show notes, check out www.TheOpsAuthority.com/podcast/301 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram

March 11, 202652 min

300. The Ops Edition #9: Messaging, Meetups & Momentum with Lynette Robinson

What happens when you gather the most common, most challenging questions from our Director of Operations community and answer them live, without a script? Pure gold. In this Ops Edition of The Ops Authority Podcast, I'm joined once again by Lynette Robinson to tackle three real-world scenarios that every operator faces: how to clearly communicate what you do, how to build local connections that convert, and whether to niche down or stay broad as a new business owner. If you've struggled with messaging, meetups & momentum, this episode will give you the clarity and confidence to move forward strategically. For full show notes, check out www.TheOpsAuthority.com/podcast/300Natalie Gingrich Connect with Lynette Website: www.lighterlivingvirtualsolutions.com Facebook: www.facebook.com/lighterlivingvirtualsolutions Instagram: www.instagram.com/_lynettedrobinson Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram

March 4, 202646 min

299. Building Operational Business Foundations for Realtors with Lauren Duke

What happens when a former COO of a top 10 mega real estate team takes everything she learned the hard way and turns it into a business built to help others avoid the same chaos? That is exactly the story Lauren Duke, founder of CoreOps Collective, is here to share. In this episode, we are going deep into the operational business foundations that real estate agents desperately need but rarely have, and Lauren is breaking down her proven framework for replacing survival mode with real structure. If you are an operator looking for a behind-the-scenes look at a niche industry, or a real estate professional wondering why everything feels so scattered, this conversation is for you. Connect with Lauren: Website: http://www.coreopscollective.com Instagram: http://www.instagram.com/coreopscollective Facebook: http://www.facebook.com/coreopscollective For full show notes, check out www.TheOpsAuthority.com/podcast/299Natalie Gingrich Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram

February 18, 202644 min

298. Operations Behind Live Events with Shay Wheat

Events are more than just experiences; they're pressure cookers where every operational decision converges at once. In this episode of The Ops Authority Podcast, I'm joined by event producer Shay Wheat to explore the operations behind live events that most people never see. From reverse engineering strategy to leveraging AI, Shay shares the systems that support high-stakes events without burning out the operators holding them together. Whether you're managing your first summit or producing your fiftieth conference, this episode will transform how you think about event operations. For full show notes, check out www.TheOpsAuthority.com/podcast/298Natalie Gingrich Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram

February 11, 202637 min

297. How Roofing Businesses Scale with Strong Operations with Thais Saenz

Welcome to a brand-new three-part series on The Ops Authority Podcast, where we go behind the scenes with operators from industries that look completely different on the surface but share the same heartbeat: strong operations. In this first episode, I'm sitting down with Thais Saenz, Founder of Saenz Global, to explore the world of roofing contractors. From managing chaotic job sites to leveraging AI for world-class delivery, Thais is proving that operations isn't just about keeping things running. It's about building businesses that scale, teams that thrive, and clients who trust you. Whether you're supporting trades, running your own business, or simply curious about what makes companies work, this conversation will show you how strong operations create stability and success in any industry. For full show notes, check out www.TheOpsAuthority.com/podcast/297 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram