The Practice Playbook Podcast with Susan Guthrie

Hosted by Susan E. Guthrie LLC

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Oct 2026

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The Practice Playbook Podcast helps lawyers, mediators, arbitrators, and dispute resolution professionals build practices by design, not by default. Hosted by Susan E. Guthrie , attorney, mediator, Past Chair of the ABA Section of Dispute Resolution, and author of the #1 best-selling Practice Playbook Series, the show explores Intentional Practice Design™: the strategies, systems, and mindset shifts that help professionals create smarter, more profitable, more sustainable practices that reflect who they are, how they serve, and the life they want to lead. Through candid conversations, practical solo episodes, and real-world guidance, Susan brings her decades of experience in law, mediation, legal technology, AI, thought leadership, and practice-building consulting to topics including pricing, positioning, client experience, visibility, AI integration, business models, and professional growth. Every episode comes with a free downloadable resource designed to help you implement the strategy and insights from the episode in your own practice. For professionals who want deeper support, Susan also leads The Practice Accelerator, a monthly membership program that provides ongoing guidance, resources, and community for building a stronger, more intentional practice. This is not just a podcast to listen to. It is part of a practical support system for moving from insight to implementation, one intentional decision at a time.

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October 22, 2026Episode 57851 min

When Clients Ask ChatGPT Who to Hire, Will It Recommend YOU? With Erica Glessing on the Practice Playbook Podcast #477

When someone asks AI to recommend a professional with your expertise, does your name come up? More and more, attorneys looking for a mediator for a complex commercial dispute, business owners searching for an arbitrator, and potential clients trying to find the right lawyer are turning to ChatGPT for answers. And if your name doesn’t come up, what can you do about it? Susan Guthrie welcomes Erica Glessing, an expert in SEO and Generative Engine Optimization, or GEO. Erica helps professionals get discovered not just through Google, but through AI platforms like ChatGPT, Gemini, and Perplexity. Together, they explore a major shift in how clients and referral sources find lawyers, mediators, arbitrators, and other professionals. They also look at why the work you have done to build your reputation may not be enough to make sure you are found in this new world. Erica shares practical strategies for making your expertise more visible to AI. These range from telling stories instead of making “I’m the best” claims to sitting down with your favorite AI tool and teaching it what you want to be known for. The good news is that you may have more influence than you realize. That goes for whether AI recommends you, and also for the kinds of clients, cases, and referrals it connects with you. What You'll Learn Why your reputation and your AI visibility are not necessarily the same thing, and why your digital footprint matters more than ever How GEO works by reverse engineering the questions people ask, so AI can clearly connect your answers to your expertise Where AI pulls its information from, including Google, LinkedIn, Quora, Reddit, books, and podcast interviews from years ago Why sharing stories and outcomes works better than “number one” claims, and helps you avoid feeling salesy How to get found for the right work by matching the stories you share to the clients and cases you actually enjoy A simple five-minute exercise for asking ChatGPT how it describes your practice, and gently filling in what is missing Why shaping your visibility is about rerouting, not perfection, as you and your practice change over time About Our Guest Erica Glessing is an SEO and GEO expert who helps businesses get found-not only on Google, but increasingly in Al tools like ChatGPT, Gemini, and Perplexity. With a background as a California education news reporter, publisher, and longtime digital marketing expert, Erica brings a unique mix of storytelling, search strategy, and visibility expertise to her work. Through SEO for Lead Gen, she helps businesses-especially professionals, attorneys, and education businesses-strengthen their online presence and become more visible to both people and Al. Erica is also a third-generation publisher who has helped hundreds of authors become #1 bestsellers. Her specialty is making complex visibility strategies practical, approachable, and-true to her personality-a lot more fun. Website: http://seoforleadgen.com LinkedIn: http://linkedin.com/in/EricaGlessing FREE GIFT FROM ERICA: Complimentary AI Visibility Scan Erica is offering Practice Playbook listeners a free AEO, SEO, and GEO visibility scan. It comes with three personalized recommendations of practical steps you can take to improve your visibility. To request yours, email happypublishing@gmail.com and include: Your name Your practice focus Your best website URL Bonus: your LinkedIn, Instagram, and Facebook links FREE MASTERCLASS: How to Implement Flat-Fee and Value-Based Billing Without Losing Revenue or Working More Hours What happens when AI makes your work faster, but your hourly billing model makes you less money? It's time to rethink how you charge for your expertise. Join bestselling author, legal innovation strategist, and practice-building consultant Susan Guthrie for a free, 30-minute implementation masterclass designed for lawyers and dispute resolution professionals. You'll learn how to: Calculate your minimum profitable fee. Design a three-tier service menu that gives clients clear choices. Establish practical scope protections to reduce unpaid work. Less theory. More implementation. A smarter approach to profitability. Reserve your free seat: https://susaneguthrie.com/webinar Ready to Build the Practice You Actually Want? Join The Practice Accelerator Great ideas don't grow your practice. Implementation does. You know your practice could be more profitable, efficient, and sustainable. But between serving clients, managing your business, and keeping up with a changing professional landscape, when are you supposed to make those improvements happen? That's where The Practice Accelerator comes in. Created by Susan Guthrie, The Practice Accelerator is a private implementation and coaching membership for lawyers, mediators, arbitrators, and dispute resolution professionals who want to design stronger, more successful practices. Inside, you'll find: Monthly live strategy coaching with Susan. Hands-on implementation sessions to turn ideas into action. Practical templates, worksheets, and practice-building tools. A supportive community of entrepreneurial professionals. Ongoing accountability to help you follow through. Whether you're rethinking your pricing, integrating AI, building a referral strategy, or redesigning your practice, you don't have to do it alone. Stop collecting ideas. Start building the practice you want. Learn more and join: https://susaneguthrie.com/accelerator Take the AI Referral Visibility Checkup Find out how AI sees your practice. This guided 15-minute exercise helps you see how AI perceives your practice and spot opportunities to improve your visibility. Download it here: https://susaneguthrie.com/podcasts Meet Our Creator and Host: Susan Guthrie Susan E. Guthrie is one of the most respected voices in law, mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices. Susan recently appeared on The Oprah Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following. As Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world. Connect with Susan E. Guthrie Website: https://susaneguthrie.com Books: https://susaneguthrie.com/books Practice Playbook Series: https://intentionalpracticedesign.com LinkedIn: www.linkedin.com/in/susaneguthrie Instagram: @susaneguthrie and @practiceplaybookpodcast If you enjoyed this episode, please take a moment to subscribe to The Practice Playbook Podcast on your favorite platform, leave a 5-star review, and share the episode with a colleague or professional friend who would benefit from this conversation. Your support helps us continue bringing practical insights, forward-thinking strategies, and meaningful conversations to lawyers, mediators, arbitrators, and entrepreneurial professionals looking to build stronger, smarter, and more sustainable practices. And as always, please remember that this podcast is presented for informational and educational purposes only. It is not intended as legal advice, business advice, or professional advice of any kind, and listening to this podcast does not create any attorney-client or professional relationship.

October 8, 2026Episode 5771 hr 12 min

Great Mediator. Struggling Practice? Here’s What You’re Missing with Natalie Armstrong-Motin on the Practice Playbook Podcast #476

You can be an excellent professional, mediator, or lawyer and still struggle to build a successful practice. It may be one of the most frustrating truths about these professions, because knowing how to carry out your craft and knowing how to build a business around it are two entirely different skill sets. That is why we are tackling the questions heard most often from practitioners about what might actually be missing and why they are struggling so much. Joining Susan Guthrie on this week's episode of The Practice Playbook Practice is Natalie Armstrong Motin. She has helped mediators, arbitrators, and other dispute resolution professionals build and market their practices for over three decades, and draws on her new book, Build Your Mediation Practice: The Complete Marketing and Business Development Guide for Mediators and Arbitrators, to walk through them. Where do the cases come from? Do I really need a niche? How do I market myself without feeling like I'm selling myself? Why am I doing all the things and still not getting traction? And when the phone rings or the email lands, now what? If these questions have been coming to mind, then this episode has the answers. This conversation is much more than marketing. It explores why building a practice requires a fundamental shift in mindset, why trying to be everything to everyone may be costing you business, and why becoming known isn't about constantly talking about yourself. Whether you're building your first mediation practice, transitioning from another professional career, or wondering why an established practice isn't growing the way you want it to, there's something here for everyone. What You'll Learn Why being a businessperson who also mediates, rather than a mediator trying to grow a business, changes how you think about virtually everything else How niching down can make it much easier for the right business to find you Why the best marketing is listening to people and serving them before they ever need to hire you How long transitioning a litigation practice into a mediation practice really takes, and why consistency matters more than going viral What prospective clients should experience before they ever enter your practice room Why a successful practice is built through hundreds of small decisions about who you serve, how you show up, and what people experience when they finally find you About Our Guest Mrs. Armstrong-Motin, Founder and Managing Director of Marketing Resolution, is the author of “The Essential Guide to Marketing Your ADR Practice”. She is frequently invited to speak around the globe on the successful marketing strategies of the resolution and legal industry. As a personal consultant to many of the premier providers in the ADR industry, her company, Marketing Resolution, has designed and developed hundreds of campaigns for private practices, firms, educational institutions, authors, organizations and associations around the world. Mrs. Armstrong-Motin has received certificates in both Mediation and Arbitration from the Institute of Conflict Management and International Mediation from both Tulane University School of Law and Humboldt University School of Law in Berlin Germany. She has received more than 150 hours in training in numerous national and international mediation, arbitration and communication courses. Mrs. Armstrong-Motin’s professional education background is in conflict resolution, sociology and criminal psychology. She is currently working with the American Bar Association Dispute Resolution Section, ADR Institute of British Columbia, and the Association for Conflict Resolution in the USA. She was Vice President of the Southern California Mediation Association and Chair of the Membership Committee, a member of the Board of the London Club. Mrs. Armstrong-Motin has served on the Board of the California Dispute Resolution Council. For the American Bar Association’s Dispute Resolution Section she served as Vice-Chair of Practice Development Committee and as the Co-Chair of the Standing Committee for Practice, Business and Skills Development. Website: https://www.howtomarketmymediationpractice.com/ Book: Build Your Mediation Practice LinkedIn: linkedin.com/in/marketingresolution The Business Plan Playbook, Second Edition The Business Plan Playbook, Second Edition is now available! This new edition introduces the Living Practice Plan™ and helps lawyers, mediators, dispute resolution professionals, consultants, coaches, and other service-based professionals examine the practice they have inherited, reacted into, or intentionally designed. Pricing is one part of that larger design. Your fees connect to your services, client experience, delivery model, visibility, systems, technology, revenue goals, and capacity. The Second Edition helps you look at those pieces together so you can build a practice by design, not by default. Learn more at intentionalpracticedesign.com . Join the Practice Accelerator The Practice Accelerator is the place to work through the ideas from The Practice Playbook Podcast and The Practice Playbook Series in a supportive online community. For $99/month, members receive: →Three live working sessions every month →Coaching from me in the community board and in every group session →The Business Plan Playbook, Second Edition, as a printable PDF →An Accelerator-only implementation guide with every new Practice Playbook Podcast episode It is designed for lawyers, mediators, arbitrators, dispute resolution professionals, consultants, and other service-based professionals who want practical tools, accountability, and support as they build by design, not by default. Learn more at susaneguthrie.com/accelerator. Take the Practice Design Assessment Not sure where to begin? Take the Practice Design Assessment to see where your practice may be inherited, reactive, or intentionally designed, and where one intentional redesign could create the greatest relief, clarity, or momentum. Start the assessment at intentionalpracticedesign.com/assessment. Meet Our Creator and Host: Susan Guthrie Susan E. Guthrie is one of the most respected voices in law, mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices. Susan recently appeared on The Oprah Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following. As Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world. Connect with Susan E. Guthrie Website: https://susaneguthrie.com Books: https://susaneguthrie.com/books Practice Playbook Series: https://intentionalpracticedesign.com LinkedIn: www.linkedin.com/in/susaneguthrie Instagram: @susaneguthrie and @practiceplaybookpodcast If you enjoyed this episode, please take a moment to subscribe to The Practice Playbook Podcast on your favorite platform, leave a 5-star review, and share the episode with a colleague or professional friend who would benefit from this conversation. Your support helps us continue bringing practical insights, forward-thinking strategies, and meaningful conversations to lawyers, mediators, arbitrators, and entrepreneurial professionals looking to build stronger, smarter, and more sustainable practices. And as always, please remember that this podcast is presented for informational and educational purposes only. It is not intended as legal advice, business advice, or professional advice of any kind, and listening to this podcast does not create any attorney-client or professional relationship.

September 24, 2026Episode 57657 min

Stop Growing a Practice You Secretly Want to Escape with Susan E. Guthrie on The Practice Playbook Podcast #475

Growth is not always the next right move. Sometimes more clients or more visibility are not what you are actually looking for. In fact, perhaps you'd actually want less of them. When a practice feels off, the instinct is often to reach for more marketing, more referrals, or more revenue. But growth is not automatically repair. If what a practice needs is some repair, growth only multiplies what is already there, and more clients will not fix an unclear scope, underpricing, or a practice that runs on reaction instead of design. In this episode of The Practice Playbook Podcast, Susan Guthrie asks listeners to imagine their current practice with twice as much demand, and to notice whether that feels like energy or dread. Drawing on her own years in a litigation practice and her work with colleagues, she explores why so many professionals who ask for marketing help really need a practice assessment and redesign first, why marketing can open the door but cannot change what happens after it opens, and why AI can speed up pieces of a workflow but will never fix its design. In This Episode Susan discusses: What a feeling of heaviness or dread around more demand may be telling you Why more clients will not fix an unclear scope, underpricing, a reactive or an over-customized practice Why marketing can bring more people to the door but can't fix what happens when you meet How practitioners in the early days of practice should think differently about taking on more work The subtle signs your practice needs redesign, from exhaustion and wrong-fit referrals to workflows Why redesign before growth does not mean tearing everything down to the studs How come implementation, not planning, is the hard part Practical Question from This Episode What would happen if your current practice got twice as much demand? Picture twice as many inquiries, referrals, consultations, and clients, each expecting the same level of access you give right now. Does that feel like energy or tension? Excitement or dread? If the thought of more feels heavy, not hopeful, it is not resistance to success. It is wisdom waving a red flag. Free Listener Resource Growth Readiness Check This free resource helps you apply the central question from this episode to your own practice. Use it to explore what kind of growth would feel exciting, what would feel heavy, what more demand might amplify, and what may need redesign before you pursue more clients, visibility, referrals, or revenue. Download the free resource from the episode page on the website at susaneguthrie.com/podcasts Practice Accelerator Resource Redesign Before You Grow Map Inside the Practice Accelerator, members receive the deeper companion resource for this episode: The Redesign Before You Grow Map. This implementation tool helps you move beyond noticing and make the first decision about what needs to be redesigned. When more than one thing needs attention, it helps you decide which one is the best place to start, and it is not always the biggest one. The free resource helps you see the issue. The Accelerator resource helps you work through the redesign. The Business Plan Playbook, Second Edition The Business Plan Playbook, Second Edition launches September 29. This new edition introduces the Living Practice Plan™ and helps lawyers, mediators, dispute resolution professionals, consultants, coaches, and other service-based professionals examine the practice they have inherited, reacted into, or intentionally designed. Pricing is one part of that larger design. Your fees connect to your services, client experience, delivery model, visibility, systems, technology, revenue goals, and capacity. The Second Edition helps you look at those pieces together so you can build a practice by design, not by default. Learn more at intentionalpracticedesign.com . Join the Practice Accelerator The Practice Accelerator is the place to work through the ideas from The Practice Playbook Podcast and The Practice Playbook Series in a supportive online community. For $99/month, members receive: →Three live working sessions every month →Coaching from me in the community board and in every group session →The Business Plan Playbook, Second Edition, as a printable PDF →An Accelerator-only implementation guide with every new Practice Playbook Podcast episode It is designed for lawyers, mediators, arbitrators, dispute resolution professionals, consultants, and other service-based professionals who want practical tools, accountability, and support as they build by design, not by default. Learn more at susaneguthrie.com/accelerator. Take the Practice Design Assessment Not sure where to begin? Take the Practice Design Assessment to see where your practice may be inherited, reactive, or intentionally designed, and where one intentional redesign could create the greatest relief, clarity, or momentum. Start the assessment at intentionalpracticedesign.com/assessment. Meet Our Creator and Host: Susan Guthrie Susan E. Guthrie is one of the most respected voices in law, mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices. Susan recently appeared on The Oprah Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following. As Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world. Connect with Susan E. Guthrie Website: https://susaneguthrie.com Books: https://susaneguthrie.com/books Practice Playbook Series: https://intentionalpracticedesign.com LinkedIn: www.linkedin.com/in/susaneguthrie Instagram: @susaneguthrie and @practiceplaybookpodcast If you enjoyed this episode, please take a moment to subscribe to The Practice Playbook Podcast on your favorite platform, leave a 5-star review, and share the episode with a colleague or professional friend who would benefit from this conversation. Your support helps us continue bringing practical insights, forward-thinking strategies, and meaningful conversations to lawyers, mediators, arbitrators, and entrepreneurial professionals looking to build stronger, smarter, and more sustainable practices. And as always, please remember that this podcast is presented for informational and educational purposes only. It is not intended as legal advice, business advice, or professional advice of any kind, and listening to this podcast does not create any attorney-client or professional relationship.

September 10, 2026Episode 57556 min

Your Fees May Be Building a Practice You Don't Want with Susan E. Guthrie on the Practice Playbook Podcast #474

Your fees are not just how you get paid. They may be quietly building the practice you are trying to escape. Every fee structure creates consequences. Hourly billing, flat fees, subscriptions, packages, phased fees, and hybrid models do more than determine revenue. They shape client expectations, boundaries, scope, workload, value perception, risk, and sustainability. That means the real pricing question is not simply, “What should I charge?” The better question is: What kind of practice does this pricing model create? In this episode of The Practice Playbook Podcast, Susan Guthrie looks at pricing as one of the most powerful design choices in a professional practice. She explores what underpricing may be building, why hourly billing can reward inefficiency and punish expertise, how AI is weakening the link between time and value, and why alternative fee models only work when the service design underneath them is clear. This episode draws from Susan’s work in The Flat Fee Playbook, The Business Plan Playbook, Second Edition, and her upcoming ABA book, FUTURE PROOF: Designing a Legal or ADR Practice for the AI Era. Together, they point to one essential truth: pricing is never just pricing. It is part of the practice you are building. In This Episode Susan discusses: Why fees are practice design choices, not just financial decisions What underpricing may reveal about scope, value, confidence, and sustainability How hourly billing can reward time instead of expertise Why AI is changing the relationship between time, work, and value What flat fees, subscriptions, packages, and hybrid models require in order to work well Why clearer pricing requires clearer service design How to ask whether your current pricing still belongs in the practice you want to build Practical Question from This Episode What kind of practice does this pricing model create? Choose one fee, one service, one offering, or one engagement type and look at it with curiosity. Is it building clarity or confusion? Good boundaries or scope creep? Sustainability or resentment? A better client experience or a more reactive practice? Free Listener Resource What Is This Fee Building? Mini-Audit This free worksheet helps you look at one fee or pricing model and identify what it may be creating inside your practice. Use it to explore what the fee promises, what it requires, what it makes easier, what it makes harder, and where one small design change may create more clarity. Download the free resource from the episode page on the website at susaneguthrie.com/podcasts Practice Accelerator Resource Pricing Model Redesign Map Inside the Practice Accelerator, members receive the deeper companion resource for this episode: the Pricing Model Redesign Map. This implementation tool helps you move beyond noticing what a fee is building and begin redesigning one pricing model around value, scope, boundaries, client expectations, delivery, AI impact, and sustainability. The free resource helps you see the issue. The Accelerator resource helps you work through the redesign. The Business Plan Playbook, Second Edition The Business Plan Playbook, Second Edition launches September 29. This new edition introduces the Living Practice Plan™ and helps lawyers, mediators, dispute resolution professionals, consultants, coaches, and other service-based professionals examine the practice they have inherited, reacted into, or intentionally designed. Pricing is one part of that larger design. Your fees connect to your services, client experience, delivery model, visibility, systems, technology, revenue goals, and capacity. The Second Edition helps you look at those pieces together so you can build a practice by design, not by default. Learn more at intentionalpracticedesign.com . Join the Practice Accelerator The Practice Accelerator is the place to work through the ideas from The Practice Playbook Podcast and The Practice Playbook Series in a supportive online community. For $99/month, members receive: →Three live working sessions every month →Coaching from me in the community board and in every group session →The Business Plan Playbook, Second Edition, as a printable PDF →An Accelerator-only implementation guide with every new Practice Playbook Podcast episode It is designed for lawyers, mediators, arbitrators, dispute resolution professionals, consultants, and other service-based professionals who want practical tools, accountability, and support as they build by design, not by default. Learn more at susaneguthrie.com/accelerator. Take the Practice Design Assessment Not sure where to begin? Take the Practice Design Assessment to see where your practice may be inherited, reactive, or intentionally designed, and where one intentional redesign could create the greatest relief, clarity, or momentum. Start the assessment at intentionalpracticedesign.com/assessment. Meet Our Creator and Host: Susan Guthrie Susan E. Guthrie is one of the most respected voices in law, mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices. Susan recently appeared on The Oprah Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following. As Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world. Connect with Susan E. Guthrie Website: https://susaneguthrie.com Books: https://susaneguthrie.com/books Practice Playbook Series: https://intentionalpracticedesign.com LinkedIn: www.linkedin.com/in/susaneguthrie Instagram: @susaneguthrie and @practiceplaybookpodcast If you enjoyed this episode, please take a moment to subscribe to The Practice Playbook Podcast on your favorite platform, leave a 5-star review, and share the episode with a colleague or professional friend who would benefit from this conversation. Your support helps us continue bringing practical insights, forward-thinking strategies, and meaningful conversations to lawyers, mediators, arbitrators, and entrepreneurial professionals looking to build stronger, smarter, and more sustainable practices. And as always, please remember that this podcast is presented for informational and educational purposes only. It is not intended as legal advice, business advice, or professional advice of any kind, and listening to this podcast does not create any attorney-client or professional relationship.

August 27, 2026Episode 57428 min

The Invisible Rules Running Your Practice on The Practice Playbook Podcast #473

"That's the way we've always done it" might be the most expensive phrase in your practice, even when you never say it out loud. Susan Guthrie explores the practice rules professionals follow without ever consciously choosing them, from availability and referrals to pricing, customization, and the very definition of success. The last two episodes of The Practice Playbook Podcast explored whether your practice is working for everyone but you and what your calendar reveals about your business model. This week, Susan goes one layer deeper into the patterns shaping practices that were never consciously chosen, but simply inherited. Using a relatable (and timely) suitcase story as the through line, Susan walks through five areas where inherited rules quietly take over: availability, referrals, pricing, customization, and success. The message isn't that inherited rules are wrong. It's that they deserve to be examined, kept, revised, or released, so the practice you're building is the one you actually intended. What You'll Learn How invisible rules decide what you say yes to, what you charge, and how available you feel you have to be Why constant availability isn't the same thing as excellent client service How a referral-based practice can quietly shift from intentional to passive Why most pricing decisions are inherited rules dressed up as choices The difference between client-centered service and over-customization that exhausts you Why your definition of success may belong to someone else's practice, not yours A simple one-sentence exercise to start identifying your own inherited rules Free Episode Companion Resource: This week's companion resource will help you work through all five areas from this episode: availability, referral sources, pricing, customization, and success and identify the inherited rules behind each one. Download the worksheet at susaneguthrie.com/podcasts Join The Practice Accelerator Susan's Practice Accelerator is now open as a monthly membership subscription! Designed for professionals who want more than just ideas, the Accelerator delivers structure, strategy, accountability, and a community of forward-thinking professionals who are serious about building sustainable, successful practices. If you have ever wondered if you would benefit from professional coaching, this is your opportunity to test the waters with Susan at an accessible price point. Members receive: One monthly live Implementation Hour webinar with Susan in her signature practical and easily implemented insights and strategies for building your practice. Two live monthly group Practice Lab sessions with Susan. A place to bring your questions to receive expert advice and insights from colleagues on the same journey. Bi-Weekly Premium Resource that accompanies the latest Practice Playbook Podcast episode that supports you in implementing the golden nuggets in the episode. And much more for only $99/month. Use code "PPP" for $10 off your monthly subscription! Visit https://susaneguthrie.com/accelerator to join now. Meet Our Creator and Host: Susan Guthrie Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices. Susan recently appeared on The Oprah Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following. As Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world. Connect with Susan E. Guthrie Website: https://susaneguthrie.com Books: https://susaneguthrie.com/books Practice Playbook Series: https://intentionalpracticedesign.com LinkedIn: www.linkedin.com/in/susaneguthrie Instagram: @susaneguthrie and @practiceplaybookpodcast If you enjoyed this episode, please take a moment to subscribe to The Practice Playbook Podcast on your favorite platform, leave a 5-star review, and share the episode with a colleague or professional friend who would benefit from this conversation. Your support helps us continue bringing practical insights, forward-thinking strategies, and meaningful conversations to lawyers, mediators, arbitrators, and entrepreneurial professionals looking to build stronger, smarter, and more sustainable practices. And as always, please remember that this podcast is presented for informational and educational purposes only. It is not intended as legal advice, business advice, or professional advice of any kind, and listening to this podcast does not create any attorney-client or professional relationship.

August 13, 2026Episode 57317 min

A Full Calendar Is Not a Business Plan with Susan Guthrie on the Practice Playbook Podcast #472

A full calendar can feel like proof that a practice is working. The phone rings, the referrals come in, the consultation requests land in the inbox, and from the outside, that looks like success. But inside the practice, a full calendar can hide a lot. In fact, a full calendar is not the same as a healthy practice. In this solo episode, Susan Guthrie continues the lead-up to the launch of The Business Plan Playbook, Second Edition, by turning to one of the clearest places a practice tells the truth: the calendar. She breaks down what a full calendar can actually be hiding, why revenue alone does not tell the whole story, and why the real question is not whether the calendar is full, but what it is full of. Susan walks through a practical 30-day calendar audit designed to help identify what the calendar is rewarding, what it is ignoring, and where one pattern might be ready for redesign. What You'll Learn What a full calendar can actually be hiding, from underpricing to wrong-fit clients to weak systems Why traditional business planning can miss the point when it only looks at revenue goals How to figure out what your calendar is really rewarding, and whether that matches the practice you want to build How to study your last 30 days and identify one calendar pattern that's ready for redesign Free Episode Companion Resource: The First Redesign Priority Worksheet This week's free companion resource walks you through mapping the last 30 days of your calendar, scoring each block of time with a simple plus, equals, or minus, and identifying the one pattern taking the most and returning the least. It takes about fifteen minutes with your actual calendar in front of you, and it ends with a decision, not just a reflection. Download the worksheet at susaneguthrie.com/podcasts Join The Practice Accelerator Susan's Practice Accelerator is now open as a monthly membership subscription! Designed for professionals who want more than just ideas, the Accelerator delivers structure, strategy, accountability, and a community of forward-thinking professionals who are serious about building sustainable, successful practices. If you have ever wondered if you would benefit from professional coaching, this is your opportunity to test the waters with Susan at an accessible price point. Members receive: One monthly live webinar with Susan in her signature practical and easily implemented insights and strategies for building your practice. Two live monthly group Office Hours sessions with Susan. A place to bring your questions to receive expert advice and insights from colleagues on the same journey. Weekly Premium Resource that accompanies the latest Practice Playbook Podcast episode that supports you in implementing the golden nuggets in the episode. And much more for only $99/month. Use code "PPP" for $10 off your monthly subscription! Visit https://susaneguthrie.com/accelerator to join now. Meet Our Creator and Host: Susan Guthrie Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices. Susan recently appeared on The Oprah Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following. As Immediate Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world. Connect with Susan E. Guthrie Website: https://susaneguthrie.com Books: https://susaneguthrie.com/books LinkedIn: www.linkedin.com/in/susaneguthrie Instagram: @susaneguthrie and @practiceplaybookpodcast If you enjoyed this episode, please take a moment to subscribe to The Practice Playbook Podcast on your favorite platform, leave a 5-star review, and share the episode with a colleague or professional friend who would benefit from this conversation. Your support helps us continue bringing practical insights, forward-thinking strategies, and meaningful conversations to lawyers, mediators, arbitrators, and entrepreneurial professionals looking to build stronger, smarter, and more sustainable practices. And as always, please remember that this podcast is presented for informational and educational purposes only. It is not intended as legal advice, business advice, or professional advice of any kind, and listening to this podcast does not create any attorney-client or professional relationship.

July 30, 2026Episode 57238 min

Is Your Practice Working for Everyone but You? on the Practice Playbook Podcast #471

Have you ever looked at your practice and thought, this should feel better than it does? Not because you hate the work. Not because you're bad at it. In fact, the opposite is often true: you may be very good at the work, you may care deeply about your clients, and you may have every outward sign of success, and still feel like something is off. That's the question we tackle in a special series about intentional practice design, kicking off with this episode. Intentional practice design is built on the idea that a thriving practice is not inherited, improvised, or assembled one urgent decision at a time. It is intentionally designed. Drawing on 20-plus years running a family law litigation practice, Susan Guthrie breaks down the three forces shaping every practice, inherited patterns, reactive patterns, and intentional choices, and walks through the signs that a practice is asking for redesign. A practice that feels off does not mean you chose the wrong work. It may mean you've outgrown an inherited model, or that reactive decisions have quietly piled up, or that the practice still reflects a former version of you. That is not failure. It is growth, it is information, and it is leadership, because the practice you lead should be something you build by design, not something you simply end up inside. What You'll Learn: Why a practice can look successful on the outside and still feel wrong on the inside The difference between inherited patterns, reactive patterns, and intentional choices The central clarity question: would you build your practice the same way if you started today? Common signs your practice is asking for redesign A simple three question exercise to find where your practice needs to change Free Episode Companion Resource: The Practice Design Assessment This week's free companion resource is the Practice Design Assessment, a seven minute interactive tool at intentionalpracticedesign.com that looks at five dimensions of a practice, including pricing, delivery, client experience, positioning, and AI governance. Take the assessment at IntentionalPracticeDesign.com Join The Practice Accelerator Susan's Practice Accelerator is now open as a monthly membership subscription! Designed for professionals who want more than just ideas, the Accelerator delivers structure, strategy, accountability, and a community of forward-thinking professionals who are serious about building sustainable, successful practices. If you have ever wondered if you would benefit from professional coaching, this is your opportunity to test the waters with Susan at an accessible price point. Members receive: One monthly live webinar with Susan in her signature practical and easily implemented insights and strategies for building your practice. Two live monthly group Office Hours sessions with Susan. A place to bring your questions to receive expert advice and insights from colleagues on the same journey. Weekly Premium Resource that accompanies the latest Practice Playbook Podcast episode that supports you in implementing the golden nuggets in the episode. And much more for only $99/month. Use code "PPP" for $10 off your monthly subscription! Visit https://susaneguthrie.com/accelerator to join now. Meet Our Creator and Host: Susan Guthrie Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices. Susan recently appeared on The Oprah Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following. As Immediate Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world. Connect with Susan E. Guthrie Website: https://susaneguthrie.com Books: https://susaneguthrie.com/books LinkedIn: www.linkedin.com/in/susaneguthrie Instagram: @susaneguthrie and @practiceplaybookpodcast If you enjoyed this episode, please take a moment to subscribe to The Practice Playbook Podcast on your favorite platform, leave a 5-star review, and share the episode with a colleague or professional friend who would benefit from this conversation. Your support helps us continue bringing practical insights, forward-thinking strategies, and meaningful conversations to lawyers, mediators, arbitrators, and entrepreneurial professionals looking to build stronger, smarter, and more sustainable practices. And as always, please remember that this podcast is presented for informational and educational purposes only. It is not intended as legal advice, business advice, or professional advice of any kind, and listening to this podcast does not create any attorney-client or professional relationship.

July 16, 2026Episode 57153 min

From Startup to Anthropic: How Descrybe Is Changing Professional Practice on the Practice Playbook Podcast #570

AI in the legal world is often met with fear instead of curiosity, but Susan Guthrie has a different take: used with the right skepticism, it doesn't replace professional judgment, it frees practitioners to use more of it. That shift is exactly what's playing out with Descrybe, the legal research tool that's gone from a free startup product to one of Anthropic's official launch partners for Claude for Legal in just eighteen months. Susan sits down with the co-founders of Descrybe, Kara Peterson and Richard DiBona to unpack how that happened, and what it means for the future of practice. Kara first joined Susan on the podcast back in December of 2024. Since then, Descrybe has added many new features, including a Citator to evaluate good law versus bad law, a deep research tool called Descrybe LM, and an advanced brief checker, all while earning national recognition, including being named one of the ABA's Legal Women of Tech. Together, Susan, Kara, and Richard, explore how Descrybe evolved from startup to industry leader, why the Anthropic partnership matters, what AI-powered legal workflows look like today, and where authority-based search and option generation are already changing how practitioners and mediators work. What You'll Learn Why Descrybe becoming an official Anthropic launch partner for Claude for Legal is a milestone for access to justice, not just for one company How Descrybe grew from a free case law search tool into a full suite that includes a Citator, a deep research tool called Descrybe LM, and an advanced brief checker Why healthy skepticism, not blind trust, is the right way to work with AI, and how treating hallucinations like an "Easter egg hunt" keeps you sharp instead of anxious How searching by authority instead of by keyword surfaces the cases practitioners actually cite, not just the ones that match the words Why option generation is one of the most valuable uses of AI for mediators, and how it can help polarized parties find middle ground faster How Descrybe's data-first approach lets the same verified legal data work across Claude, ChatGPT, Perplexity, and other platforms practitioners already use Meet Our Guests Kara Peterson, Co-Founder & CEO: Kara leads marketing, partnerships, and strategy. She brings a background in technology and social impact and a deep belief that access to information is a social justice issue. She was named to the ABA Women of Legal Tech 2024 list. Richard DiBona, Co-Founder & CTO: Rich leads product and engineering. He built the structured primary-law corpus and reasoning architecture that powers DescrybeLM. He is widely recognized as a leading expert in the application of AI to legal research. Descrybe has earned multiple industry awards for the platform he built, including the American Legal Technology Awards, the Anthem Award, and recognition from the Legalweek Leaders in Tech Law Awards and the Webby Awards. Website: http://descrybe.com Free Episode Companion Resource: The Modern Legal AI Starter Guide A practical guide to help you start putting Claude and Descrybe into practice, with prompts and a simple workflow you can use right away. Visit susaneguthrie.com to download. Join The Practice Accelerator Susan's Practice Accelerator is now open as a monthly membership subscription! Designed for professionals who want more than just ideas, the Accelerator delivers structure, strategy, accountability, and a community of forward-thinking professionals who are serious about building sustainable, successful practices. If you have ever wondered if you would benefit from professional coaching, this is your opportunity to test the waters with Susan at an accessible price point. Members receive: One monthly live webinar with Susan in her signature practical and easily implemented insights and strategies for building your practice. Two live monthly group Office Hours sessions with Susan. A place to bring your questions to receive expert advice and insights from colleagues on the same journey. Weekly Premium Resource that accompanies the latest Practice Playbook Podcast episode that supports you in implementing the golden nuggets in the episode. And much more for only $99/month. Use code "PPP" for $10 off your monthly subscription! Visit https://susaneguthrie.com/accelerator to join now. Meet Our Creator and Host: Susan Guthrie Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices. Susan recently appeared on The Oprah Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following. As Immediate Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world. Connect with Susan E. Guthrie Website: https://susaneguthrie.com Books: https://susaneguthrie.com/books LinkedIn: www.linkedin.com/in/susaneguthrie Instagram: @susaneguthrie and @practiceplaybookpodcast If you enjoyed this episode, please take a moment to subscribe to The Practice Playbook Podcast on your favorite platform, leave a 5-star review, and share the episode with a colleague or professional friend who would benefit from this conversation. Your support helps us continue bringing practical insights, forward-thinking strategies, and meaningful conversations to lawyers, mediators, arbitrators, and entrepreneurial professionals looking to build stronger, smarter, and more sustainable practices. And as always, please remember that this podcast is presented for informational and educational purposes only. It is not intended as legal advice, business advice, or professional advice of any kind, and listening to this podcast does not create any attorney-client or professional relationship.

July 2, 2026Episode 57054 min

The Two Words Sabotaging the Practice You Actually Want with Stephen Seckler on The Practice Playbook Podcast #569

There are two words that can make you excellent at your work and quietly sabotage the practice you actually want, and most professionals say them without noticing. A colleague floats an idea, and before they finish the sentence, you are already building the response that starts with "Yes, but." Stephen Seckler calls it the yes, but reflex, and he has spent a career helping lawyers and dispute resolution professionals catch it before it costs them the relationships, the work, and the practice they keep saying they want. Susan Guthrie sits down with Stephen Seckler, career and business development coach for lawyers, host of the Counsel to Counsel podcast, and author of Think Like a Lawyer, Act Like an Entrepreneur, published by the American Bar Association. Stephen spends his days helping skilled professionals get out of their own way. What Susan loves about his thinking is that he is not asking anyone to become someone they are not. The same instincts that make you sharp in a negotiation or precise as a neutral are the ones that can stall your growth the minute you step into building a practice. Together they get into where that line sits, how artificial intelligence is testing it right now, and why so many professionals end up with a full calendar of work they never actually chose. It is about the small shifts that move a practice from reactive to chosen. What You'll Learn Why the "yes, but" reflex makes you effective in a deal or a courtroom and quietly undermines you the moment you start building relationships Why you do not have to change who you are or how you think, only how you act when you are building a practice rather than practicing in it Why risk is not the enemy, avoiding it on reflex is, and how that same shift is exactly what our professions need around AI right now How to let the technology do the sorting while your judgment and critical eye stay the real value in the room Why most practices grow reactively, filled with whatever work shows up, and how to start choosing the work that actually energizes you Why marketing is not advertising or selling, and how a series of small, genuinely helpful touches is what gets you the call Free Episode Companion Resource: The "Yes, But" Audit A one-page reset to help you catch the reflexes that keep you reactive and start choosing the practice you actually want. Download the resource here: https://susaneguthrie.com/podcasts Meet Our Guest Stephen Seckler is a career and business development coach for lawyers and the host of the Counsel to Counsel podcast. He is an attorney who has dedicated his entire legal career to heaping other attorneys find greater professional satisfaction in or out of the law. Stephen is the author of Think Like a Lawyer, Act Like an Entrepreneur, published by the American Bar Association. He sits on the board of the ABA Career Center and on the editorial board of the ABA publication GPSolo. Website: http://www.seckler.com LinkedIn: https://www.linkedin.com/in/stephenseckler/ Book: Think Like a Lawyer, Act Like an Entrepreneur Join The Practice Accelerator Susan's Practice Accelerator is now open as a monthly membership subscription! Designed for professionals who want more than just ideas, the Accelerator delivers structure, strategy, accountability, and a community of forward-thinking professionals who are serious about building sustainable, successful practices. If you have ever wondered if you would benefit from professional coaching, this is your opportunity to test the waters with Susan at an accessible price point. Members receive: One monthly live webinar with Susan in her signature practical and easily implemented insights and strategies for building your practice. Two live monthly group Office Hours sessions with Susan. A place to bring your questions to receive expert advice and insights from colleagues on the same journey. Weekly Premium Resource that accompanies the latest Practice Playbook Podcast episode that supports you in implementing the golden nuggets in the episode. And much more for only $99/month. Use code "PPP" for $10 off your monthly subscription! Visit https://susaneguthrie.com/accelerator to join now. Meet Our Creator and Host: Susan Guthrie Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices. Susan recently appeared on The Oprah Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following. As Immediate Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world. Connect with Susan E. Guthrie Website: https://susaneguthrie.com Books: https://susaneguthrie.com/books LinkedIn: www.linkedin.com/in/susaneguthrie Instagram: @susaneguthrie and @practiceplaybookpodcast If you enjoyed this episode, please take a moment to subscribe to The Practice Playbook Podcast on your favorite platform, leave a 5-star review, and share the episode with a colleague or professional friend who would benefit from this conversation. Your support helps us continue bringing practical insights, forward-thinking strategies, and meaningful conversations to lawyers, mediators, arbitrators, and entrepreneurial professionals looking to build stronger, smarter, and more sustainable practices. And as always, please remember that this podcast is presented for informational and educational purposes only. It is not intended as legal advice, business advice, or professional advice of any kind, and listening to this podcast does not create any attorney-client or professional relationship.

June 25, 2026Episode 5691 hr 0 min

Why the Best Business Relationships Have Nothing to Do with Business with Philip Fornaro on the Practice Playbook Podcast #568

The best business relationships have nothing to do with business. Not at the start, not in the room, not over coffee or at a conference. Phil Fornaro, attorney and podcast host, calls what he has built relationship capital, and with a client conversion rate approaching 100%, he has the results to prove that leading with the relationship instead of the business is not just a nicer approach, it is the smarter one. Susan Guthrie sits down with Phil Fornaro, attorney, founder of Fornaro Law, and outside general counsel to founder-led businesses. He is also the host of the podcast Light Bulb Moments: It's All About The Energy. When Susan was a guest on his show, Phil said two words at the end of their conversation that made the light bulb go off: relationship capital. She knew right away it needed to be an episode of The Practice Playbook Podcast. Together they get into what relationship capital actually is, why most professionals are not building it intentionally even though they think they are, and how the shift from transactional networking to genuine relationship investment changes everything about how a practice grows. This is not a conversation about networking tips. It is a conversation about rethinking one of the most valuable assets in your professional life. What You'll Learn Why relationship capital is a compounding asset that grows in value over time, just like money in the S&P 500 Why the moment you walk into a room thinking about business, you have already lost the relationship How the follow-up, done in person and in a specific way, is where relationships are built or lost Why trust begins with your ears, not your elevator pitch or your credential list How to stop waiting for connection opportunities and start creating them, from small dinners to a thirteen-year networking event Why authenticity is not optional, and how people can always tell when you are performing instead of engaging Free Episode Companion Resource: The Relationship Capital Audit A 10-question self-assessment that gives you an honest picture of where your relationship capital stands right now, plus one clear action you can take immediately. Download the resource here: https://susaneguthrie.com/podcasts Meet Our Guest Philip Fornaro is the founder of Fornaro Law, where he serves as Outside General Counsel to founder-led businesses navigating complex, high-stakes decisions. For nearly three decades, he has worked at the intersection of legal strategy, business judgment, and relationship capital - helping clients create clarity and move forward with confidence. He is also the host of Light Bulb Moments: It's All About the Energy, a podcast featuring conversations with entrepreneurs, leaders, and professionals about the moments that shape how they think, lead, and grow. Philip believes the most valuable asset people build over time is relationship capital - the trust and alignment that compound when thoughtful people connect. Email: philip@lbmpodcast.com Website: http://fornarolaw.com Podcast: http://lbmpodcast.com Join The Practice Accelerator Susan's Practice Accelerator is now open as a monthly membership subscription! Designed for professionals who want more than just ideas, the Accelerator delivers structure, strategy, accountability, and a community of forward-thinking professionals who are serious about building sustainable, successful practices. If you have ever wondered if you would benefit from professional coaching, this is your opportunity to test the waters with Susan at an accessible price point. Members receive: One monthly live webinar with Susan in her signature practical and easily implemented insights and strategies for building your practice. Two live monthly group Office Hours sessions with Susan. A place to bring your questions to receive expert advice and insights from colleagues on the same journey. Weekly Premium Resource that accompanies the latest Practice Playbook Podcast episode that supports you in implementing the golden nuggets in the episode. And much more for only $99/month. Use code "PPP" for $10 off your monthly subscription! Visit https://susaneguthrie.com/accelerator to join now. Meet Our Creator and Host: Susan Guthrie Susan E. Guthrie is one of the most respected voices in mediation and conflict resolution today. A nationally recognized family law attorney and mediator for 35 years, she is now a top professional coach and consultant helping dispute resolution and legal professionals build thriving, modern practices. Susan recently appeared on The Oprah Podcast, expanding her reach to an even broader audience and highlighting her role as a trusted expert in divorce, communication, and modern conflict resolution. She is also the creator and host of The Divorce & Beyond Podcast, ranked in the top 1% worldwide, with millions of listeners and a global following. As Immediate Past Chair of the American Bar Association Section of Dispute Resolution, Susan continues to shape the future of the profession while training and mentoring practitioners around the world. Connect with Susan E. Guthrie Website: https://susaneguthrie.com Books: https://susaneguthrie.com/books LinkedIn: www.linkedin.com/in/susaneguthrie Instagram: @susaneguthrie and @practiceplaybookpodcast If you enjoyed this episode, please take a moment to subscribe to The Practice Playbook Podcast on your favorite platform, leave a 5-star review, and share the episode with a colleague or professional friend who would benefit from this conversation. Your support helps us continue bringing practical insights, forward-thinking strategies, and meaningful conversations to lawyers, mediators, arbitrators, and entrepreneurial professionals looking to build stronger, smarter, and more sustainable practices. And as always, please remember that this podcast is presented for informational and educational purposes only. It is not intended as legal advice, business advice, or professional advice of any kind, and listening to this podcast does not create any attorney-client or professional relationship.