The Loan Officer Podcast

Hosted by Dustin Owen

Business Careers Education

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Episodes

660

Latest episode

Jun 2026

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About the show

This show makes the boring FUN! Imagine if Joe Rogan and Dave Ramsey had a baby. That’s this show! These guys teach the sh*t they don’t teach in school. Their goal is to simplify topics that range from personal finance, purchasing real estate & obtaining home loans to being a successful mortgage originator, running a business and finding success as a sales professional. The mission is simple; to invite you into the room where it happens. They strive to teach you how to create opportunities even when it can be a struggle to get your foot in the door. While there is a lot of content geared specifically towards mortgage professionals, the majority of the episodes will resonate will all audience members. (Not just mortgage lenders!) D.O. (Dustin Owen) is the creator & host. He is a 20+ year veteran of the mortgage industry, a real estate investor, business coach and angel investor. J.C. (John Coleman) is the co-host / producer of the show. J.C. has 15+ years’ experience as an Emmy Award-Winning Content Creator & Marketer.

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60 recent

June 16, 2026Episode 66248 min

How Will VantageScore Change Mortgage Lending Forever? | Ep. 635

In this engaging episode of the Loan Officer Podcast, host Dustin Owen sits down with special guest Coach Kristi Nowrouzi, also known as Credit Kristi, to delve into the mortgage industry's first major credit scoring shift in three decades: the recent approval of VantageScore to be used alongside the traditional FICO scores. Together, they provide an in-depth exploration of the key differences between these two credit scoring models, highlighting how VantageScore offers unique advantages, particularly for borrowers with thin credit files and those who benefit from the model’s recognition of trended data. Throughout their conversation, Dustin and Kristi discuss the real-world implications of this change for both borrowers and industry professionals. They examine how the expanded use of VantageScore could open new doors for individuals who may have previously struggled to qualify for a mortgage, and how loan originators now have fresh opportunities to revisit and potentially assist clients who were previously declined under the old scoring system. The discussion also addresses some of the challenges and uncertainties surrounding lender adoption of the new model, including the need for education and updates to underwriting processes. In addition to the main topic, Kristi shares exciting personal and professional updates. She talks about the launch of her new mortgage brokerage, her acceptance into an upcoming PhD program, and the development of a comprehensive 16-week mortgage originator bootcamp designed to help new and experienced professionals elevate their careers. The episode is packed with valuable insights, practical advice, and forward-looking perspectives on the evolving landscape of credit scoring and mortgage lending. TLOP's Originator Coaching: 👉🏼 https://tloponline.com/mlo-coaching-programs Reserve Your Cabin For TLOP UNITE 2026: Caribbean Takeover 👉🏼 https://tloponline.com/tlop-unite-2026 Loan officer looking for a new place to call home? 👉🏼 https://specials.lower.com/tlop

June 11, 2026Episode 66151 min

The Best Programmatic Marketing Strategies for Mortgage Loan Originators and Realtors | Ep. 634

In this episode of the Loan Officer Podcast, host Dustin Owen sits down with guest Marketing Mike, alongside producer Karina "Special K", for an in-depth discussion on the power and potential of programmatic marketing specifically tailored for mortgage loan originators, real estate agents, insurance agents, and title companies. Together, they break down how professionals in these industries can leverage advanced digital advertising platforms, such as Google and Meta (Facebook & Instagram), to reach their ideal audiences and generate high-quality leads. The conversation covers practical strategies for targeting referral partners, including the use of educational webinars and value-driven content to build trust and engagement. They also dive into the mechanics of retargeting, explaining how to stay top-of-mind with prospects who have already interacted with your brand online. Throughout the episode, Dustin, Mike, and Karina highlight several key takeaways for listeners looking to implement programmatic marketing in their own businesses. They stress the critical importance of developing compelling creative assets, such as eye-catching graphics and persuasive ad copy, to capture attention in a crowded digital landscape. The trio also discusses the value of niche targeting, encouraging professionals to define their ideal client profiles and tailor their messaging accordingly for maximum impact. Budgeting is another focal point, with realistic expectations set around the investment required to see meaningful results from programmatic campaigns. Importantly, the hosts emphasize that programmatic marketing is not a quick fix or a standalone solution. Instead, it works most effectively when used to supplement and enhance an existing referral-based business model. Success requires patience, consistent effort, and a willingness to test and refine strategies over several months. By combining digital marketing with strong relationship-building practices, mortgage and real estate professionals can create a sustainable pipeline of leads and long-term growth. TLOP's Originator Coaching: 👉🏼 https://tloponline.com/mlo-coaching-programs/ Reserve Your Cabin For TLOP UNITE 2026: Caribbean Takeover 👉🏼 https://tloponline.com/tlop-unite-2026

June 9, 2026Episode 6601 hr 3 min

How Did Chris Kloc Go From Mortgage Newbie to Top 1% Producer in Just Five Years? | Ep. 633

In this episode of the Loan Officer Podcast, host Dustin Owen sits down for an in-depth interview with Chris Kloc, a top-producing mortgage loan originator from CrossCountry Mortgage. Chris shares the inspiring story of his remarkable five-year journey, detailing how he entered the mortgage industry as a complete newcomer and, through dedication and perseverance, grew his business to fund over $50 million in loans annually. He opens up about how his own childhood experiences with housing instability and uncertainty ignited a deep passion for helping others achieve the dream of homeownership, and how this personal mission continues to drive his work every day. Throughout the conversation, Chris reveals the key strategies and daily disciplines that have fueled his rapid success. He discusses the importance of building intentional, value-driven relationships with real estate agents, establishing consistent and reliable referral systems, and maintaining rigorous daily prospecting habits to keep his pipeline full. Chris also credits much of his growth to seeking out strong coaching and mentorship, which has helped him stay accountable and continuously improve his skills. In addition to sharing his business tactics, Chris emphasizes the critical role of team-building and fostering a supportive work environment, as well as the necessity of ongoing education to stay ahead in a constantly evolving industry. He offers insights into how he balances his professional ambitions with family priorities, ensuring that he remains present and engaged at home while still striving for excellence in his career. This episode is packed with actionable advice and motivational stories for both new and experienced loan officers looking to elevate their business and make a meaningful impact in their clients’ lives. TLOP's Originator Coaching: 👉🏼 https://tloponline.com/mlo-coaching-programs Reserve Your Cabin For TLOP UNITE 2026: Caribbean Takeover 👉🏼 https://tloponline.com/tlop-unite-2026 Loan officer looking for a new place to call home? 👉🏼 https://specials.lower.com/tlop

June 5, 2026Episode 65923 min

What Does It Really Take to Succeed as a Mortgage Loan Officer? | Ep. 29

In this episode of The D.O. Show, host Dustin Owen delivers an honest, no-nonsense guide for aspiring and struggling mortgage loan officers. Drawing on over 20 years of hands-on industry experience, Dustin pulls back the curtain on the realities of the mortgage business, debunking the glamorous, often misleading image portrayed on social media. He emphasizes that true success in this field is built on foundational sales skills, relentless networking, and the ability to cultivate and maintain strong, genuine relationships with clients and referral partners. Dustin highlights that becoming a top producer is not an overnight achievement, it requires a steadfast 2–3 year commitment marked by perseverance, learning from setbacks, and continuously honing your craft. He makes it clear that simply obtaining a mortgage license is not a ticket to success; a license alone is meaningless unless you can consistently generate referrals, earn trust, and deliver value to your clients and partners. For those new to the industry, Dustin strongly advises prioritizing mentorship and training opportunities over chasing high commission splits or signing bonuses. He underscores the importance of developing repeatable, disciplined habits and routines that drive long-term results. Above all, he urges listeners to treat mortgage lending as a serious, full-time profession not a side hustle or a quick way to make easy money. By embracing a mindset of professionalism, ongoing education, and service, Dustin believes that anyone willing to put in the work can build a rewarding and sustainable career in the mortgage industry.

June 4, 2026Episode 65828 min

Is Having a Niche Really the Key to Success for Loan Officers? | Ep. 632

In this episode of the Loan Officer Podcast, hosts Dustin Owen, Marketing Mike, and Special K engage in a lively and insightful debate centered around the popular saying, "the riches are in the niches," and whether this concept truly applies to loan officers in the mortgage industry. Dustin Owen takes the stance that the most successful and highest-producing loan officers tend to achieve their results by focusing on the core, mainstream loan products such as conventional loans, FHA loans, VA loans, and jumbo loans, rather than by specializing in narrow or highly specific loan niches. He argues that while niche products can be appealing, the bread and butter of a top producer’s business comes from mastering and consistently delivering on these foundational loan types. On the other hand, Marketing Mike brings a different perspective to the discussion, drawing from his expertise in marketing strategy. He emphasizes the importance of identifying and targeting specific buyer personas, suggesting that loan officers can set themselves apart and grow their business by tailoring their marketing efforts to attract certain segments of the market. According to Mike, developing a niche can mean understanding the unique needs and preferences of a particular group of clients and crafting messages and services that resonate with them, ultimately leading to more effective marketing and stronger client relationships. As the conversation unfolds, Dustin offers a reframing of what it means to have a "niche" in the mortgage business. He suggests that a niche is not necessarily defined by the types of loan products a loan officer offers, but rather by the personality, service processes, and overall approach that naturally attract a certain type of client. Dustin cautions loan officers against constantly chasing after the latest trends or so-called "shiny objects" in the industry, warning that this can distract from the real opportunities that already exist within their current business and client base. Instead, he encourages loan officers to focus on refining their processes, building authentic relationships, and leveraging their unique strengths to serve the clients who are the best fit for their style and expertise. Ultimately, the episode provides valuable insights into how loan officers can think about niches, marketing, and long-term success in a competitive industry. TLOP's Originator Coaching: 👉🏼 https://tloponline.com/mlo-coaching-programs/ Reserve Your Cabin For TLOP UNITE 2026: Caribbean Takeover 👉🏼 https://tloponline.com/tlop-unite-2026 Loan officer looking for a new place to call home? 👉🏼 https://specials.lower.com/tlop

June 2, 2026Episode 65755 min

Inside Pylon Lending: How Trent Hedge Is Automating the Mortgage Industry for the Future - Part 2

In part 2 of this engaging two-part series, host Dustin Owen sits down with Trent Hedge, the founder and CEO of Pylon Lending, for an in-depth discussion about the innovative ways his company is transforming the mortgage industry for Episode 631 of The Loan Officer Podcast. Since establishing Pylon in 2022, Hedge has successfully raised nearly $45 million in venture capital funding, which has enabled him and his team to focus on building a robust technology infrastructure designed to streamline every aspect of mortgage lending from the initial origination of loans all the way through to their delivery on the secondary market. Throughout the conversation, Hedge explains how Pylon’s platform is able to eliminate many of the inefficiencies and bottlenecks that have long plagued traditional mortgage processing, resulting in a smoother, faster, and more transparent experience for all parties involved. He also shares insights into how Pylon is able to deliver substantial pricing improvements for its customers, often in the range of 100 to 200 basis points, making home financing more affordable and accessible. Additionally, the discussion highlights how Pylon empowers loan officers by equipping them with advanced tools and resources that allow them to significantly scale their businesses without the need to hire additional staff, ultimately driving greater productivity and growth. This episode offers a comprehensive look at the future of mortgage lending and the pivotal role that technology and innovation will play in shaping the industry. TLOP's Originator Coaching: 👉🏼 https://tloponline.com/mlo-coaching-programs Reserve Your Cabin For TLOP UNITE 2026: Caribbean Takeover 👉🏼 https://tloponline.com/tlop-unite-2026 Loan officer looking for a new place to call home? 👉🏼 https://specials.lower.com/tlop

May 29, 2026Episode 65640 min

Inside Pylon Lending: How Trent Hedge Is Automating the Mortgage Industry for the Future - Part 1

In episode 630 of the Loan Officer Podcast, host Dustin Owen embarks on a special journey to Palo Alto, California, marking the show’s first-ever in-person interview. Dustin sits down with Trent Hedge, the dynamic founder and CEO of Pylon Lending, for an engaging and insightful conversation. Trent opens up about his remarkable entrepreneurial journey, beginning with his early days running a landscaping business as a teenager in Columbus, Ohio. He discusses how his passion for technology led him to teach himself coding, a skill that would prove invaluable as he made the bold decision to relocate to Silicon Valley at just 18 years old. Trent goes on to share the inspiration and challenges behind founding Pylon Lending, a company at the forefront of developing AI-driven, fully automated mortgage origination technology. The discussion delves into how Pylon’s innovative platform is designed to dramatically reduce operational costs and streamline the mortgage process, with the ambitious goal of disrupting the traditional lending industry. Dustin and Trent explore the broader implications of automation and artificial intelligence in financial services, and what this means for both lenders and borrowers in the years ahead. Listeners can look forward to part two of this compelling interview, where Dustin and Trent will take an even deeper dive into Pylon’s growing impact on the mortgage industry, the future of lending technology, and what’s next for both Trent and his groundbreaking company. TLOP's Originator Coaching: 👉🏼 https://tloponline.com/mlo-coaching-programs Reserve Your Cabin For TLOP UNITE 2026: Caribbean Takeover 👉🏼 https://tloponline.com/tlop-unite-2026 Loan officer looking for a new place to call home? 👉🏼 https://specials.lower.com/tlop

May 26, 2026Episode 65559 min

Analyzing RETR’s 2026 Mortgage Report: Growth, Consolidation, & the Rise of Broker Models | Ep. 629

In this episode of the Loan Officer Podcast, host Dustin Owen is joined by Marketing Mike and Karina Mojica as they take a deep dive into the latest mortgage industry data sourced from RETR, focusing on trends and developments projected for early 2026. The team discusses comprehensive findings that highlight significant movement within the industry, including the notable statistic that over 10,000 loan originators have switched companies during this period. This mass migration underscores the dynamic nature of the mortgage landscape and the ongoing search for better opportunities among professionals. The analysis reveals that, among all origination channels, brokers stand out as the only segment demonstrating net positive growth in both the number of originators and overall loan volume. This trend suggests a growing preference for the broker model, possibly due to its flexibility and client-centric approach. The hosts break down the performance of major players, noting that CrossCountry Mortgage led the industry in volume gains, solidifying its position as a top destination for high-performing originators. In contrast, Rocket Mortgage experienced the largest losses in both originator count and volume, prompting a discussion about the challenges faced by larger, more traditional lenders in adapting to current market shifts. Throughout the episode, Dustin, Mike, and Karina explore the underlying factors driving these trends, such as the impact of mergers and acquisitions, evolving business models, and the increasing importance of technology and innovation in the mortgage process. They emphasize that for loan originators aiming to succeed in today’s highly competitive environment, it is crucial to align with growth-oriented companies that offer structured coaching, robust support systems, and ongoing educational opportunities. The hosts stress that continuous professional development and adaptability are key to thriving amid rapid industry changes, and they encourage listeners to be proactive in seeking out organizations that prioritize both personal and professional growth. By the end of the episode, listeners gain valuable insights into the current state and future direction of the mortgage industry, as well as practical advice for navigating career decisions in a market defined by constant evolution and opportunity. Introduction and Industry Data Overview (00:00:01) Catching Up with the Team (00:01:22) The Top Unite Cruise Event (00:04:03) Sponsor Spotlight: Lower Mortgage (00:06:40) Analyzing Reder's Data (00:08:27) Top Gainers and Losers by Loan Volume (00:12:40) Analyzing Headcount vs. Volume (00:19:07) Sponsor Spotlight: Pilaf Unite (00:26:11) IMB vs. Bank vs. Broker Channels (00:26:43) Why the Broker Channel is Growing (00:30:25) Sponsor Spotlight: Labs Originator Coaching (00:42:25) Summarizing Key Takeaways (00:47:44) Clarifications and Final Thoughts (00:51:27) TLOP's Originator Coaching: 👉🏼 https://tloponline.com/mlo-coaching-programs Reserve Your Cabin For TLOP UNITE 2026: Caribbean Takeover 👉🏼 https://tloponline.com/tlop-unite-2026 Loan officer looking for a new place to call home? 👉🏼 https://specials.lower.com/tlop

May 21, 2026Episode 65450 min

From Bank Teller to Mortgage Titan: The Untold Playbook of Phil Jawny | Ep. 628

In this episode of the Loan Officer Podcast, host Dustin Owen sits down with Phil Jawny, a top mortgage producer who consistently funds over $100 million in loans annually. Phil recounts his inspiring journey, beginning as a bank teller in Chicago at the young age of 18, and details how his early experiences in the financial industry laid the foundation for his future success. Over the years, Phil worked his way up through various roles, eventually establishing himself as a leading loan officer in Raleigh, North Carolina. Throughout the interview, he emphasizes the importance of a disciplined and methodical approach to originating high-quality loan applications, which has enabled him to achieve an impressive 80-95% pull-through rate on his submissions. Phil also delves into his unique business philosophy: rather than paying referral sources for business, he focuses on demonstrating his value by actively helping builders and realtors sell more homes. By providing exceptional service and expertise, he creates strong partnerships where his referral partners are eager to work with him and, as he puts it, “want to pay him for his expertise.” Phil’s story offers valuable insights for both new and experienced loan officers looking to build lasting relationships and achieve long-term success in the mortgage industry. TLOP's Originator Coaching: 👉🏼 https://tloponline.com/mlo-coaching-programs/ Reserve Your Cabin For TLOP UNITE 2026: Caribbean Takeover 👉🏼 https://tloponline.com/tlop-unite-2026 Loan officer looking for a new place to call home? 👉🏼 https://specials.lower.com/tlop

May 18, 2026Episode 65346 min

What Critical Changes Are Coming to the Mortgage Licensing System in 2026? | Ep. 627

In this episode of the Loan Officer Podcast, host Dustin Owen welcomes back Bob Niemi, Director of Government Affairs at Weiner Brodsky & Kider, for an in-depth discussion on the latest developments impacting the mortgage industry. Together, they dive into critical updates to the Nationwide Multistate Licensing System (NMLS) - the first significant changes to the system since its inception in 2008. Bob provides a comprehensive overview of the new disclosure requirements now affecting both licensed originators and company control persons, emphasizing the importance of compliance ahead of the upcoming August 31st soft deadline. The conversation also highlights key advocacy topics addressed at the recent National Advocacy Conference in Washington, D.C. Dustin and Bob break down the industry’s ongoing efforts to ban trigger leads, a controversial practice that impacts both consumers and mortgage professionals, and discuss the implications of the proposed "Road to Housing" bill, which aims to improve access to homeownership. Throughout the episode, they stress the importance of industry engagement and encourage all mortgage professionals to join the Mortgage Action Alliance, a grassroots organization that makes it easy for individuals to participate in advocacy efforts and have their voices heard on Capitol Hill. Whether you’re a seasoned loan officer or new to the industry, this episode offers valuable insights into regulatory changes, legislative priorities, and practical steps you can take to stay informed and involved in shaping the future of mortgage lending. Disclosure Questions Update: https://mortgage.nationwidelicensingsystem.org/knowledge/Products/nmls/stateresourcecenter/SitePages/Disclosure-Questions-Update.aspx https://mortgage.nationwidelicensingsystem.org/knowledge/Products/nmls/stateresourcecenter/SitePages/Disclosure-Questions-Update.aspx TLOP's Originator Coaching: 👉🏼 https://tloponline.com/mlo-coaching-programs/ Reserve Your Cabin For TLOP UNITE 2026: Caribbean Takeover 👉🏼 https://tloponline.com/tlop-unite-2026 Loan officer looking for a new place to call home? 👉🏼 https://specials.lower.com/tlop