
Online Reputation Management for Small Business: Google Reviews, Fake Attacks & How to Fight Back (with Dan Klein)
Text us your comments or topic ideas for future shows.A single bad review can cost you 60% of your potential customers — and 94% of consumers say they've avoided a business because of what they found online. In this episode, Corey sits down with Dan Klein of Joseph Studios to unpack what online reputation actually means, how to protect it before something goes wrong, and what to do when it does. Including the wild true story of 880 fake one-star reviews posted in four hours by a Facebook group of witches.KEY TAKEAWAYSYour reputation starts before the sale — online reputation isn't just about reviews, it's about setting clear expectations at every touchpoint so customers know exactly what they're getting intoFake review attacks are real, and they're organized — Dan shares how a client was hit with 880 coordinated one-star reviews overnight and exactly how they got every single one removedAI is resurfacing your oldest bad reviews — answer engine optimization (AEO) is pulling low ratings from years ago to the top of your business summary, and most owners have no idea it's happeningYour Glassdoor strategy could be secretly recruiting your own employees away, and the hidden risk of asking your team for reviews that most business owners have never consideredTrain your customers, not just your staff — the businesses with the strongest reputations don't just deliver great service, they teach clients how to be great clients from day oneLINKS & RESOURCESLearn more about Dan Klein: https://www.josephstudios.netDownload your free Small Business Hiring Playbook: https://connect.keyhire.solutions/small-business-hiring-playbookConnect with Corey Harlock on LinkedIn: https://www.linkedin.com/in/coreyharlock/Learn more about KeyHire Solutions: https://www.keyhire.solutionsSubscribe on Apple: https://podcasts.apple.com/us/podcast/the-keyhire-small-business-podcast/id1643962763Subscribe on Spotify: https://open.spotify.com/show/1FT9oqXSek3jMfiKrZPLQsEPISODE CHAPTERS0:00 – Introduction & the stats that define your online reputation3:30 – What "online reputation" actually means for your business17:00 – The witch attack: 880 fake one-star reviews posted in four hours24:00 – How AI is surfacing your oldest bad reviews right now37:00 – The Glassdoor warning every employer needs to hear43:00 – 3 best practices to protect your reputation starting todayBuilt for small and medium-sized business owners, the KeyHire Podcast has earned a loyal audience of leaders who act on what they hear. We limit our sponsors intentionally with one voice, one message, and full impact, so your brand never gets lost in the noise. If you want direct access to the owners making the hiring decisions, this is your seat at the table.Learn More at Keyhire.Solutions Hiring the wrong person is one of the most expensive mistakes a business owner can make, and the KeyHire Hiring Playbook was designed to make sure it never happens to you. Packed with proven strategies trusted by SMB owners across the country, this free guide gives you a repeatable process for getting every hire right. Grab your free copy at keyhire.solutions/playbook and take the guesswork out of growing your team.













