Dental Business Mastery Podcast

Hosted by Julie Parker

BusinessInterviews guests

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Episodes

173

Latest episode

Jun 2026

Language

EN-AU

About the show

Listen to discover management insights and strategies for a successful dental practice. There are also interviews with key people in the industry who have advice and services to help you and your team achieve greater success.

Listen to episodes

60 recent

June 15, 2026Episode 17438 min

Ep #174. The Value of Growth: How to Build a Team That Never Stops Improving

In this episode, Julie explores what it really means to have growth as a core value in your dental practice - not just as a word on a wall, but as something your whole team genuinely lives.Whether you're a practice owner or a practice manager, this episode will challenge you to think differently about learning - and give you practical ways to bring that thinking into your team.Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.

May 28, 2026Episode 17340 min

Ep #173: Salena Kulkarni - How Practice Owners Can Build Long-Term Wealth and Freedom

In this episode of the Dental Business Mastery Podcast, Julie Parker sits down with accountant, investor and financial mentor Salena Kulkarni from Freedom Warrior to explore one of the most important - and often overlooked - aspects of practice ownership: wealth creation beyond the dental practice.Salena shares why so many dentists, despite earning strong incomes, still feel financially trapped, stressed, and unable to step away from the chair. Salena unpacks the difference between running a successful practice and building genuine long-term wealth.This conversation explores the psychology of money, the “golden handcuffs” many practice owners experience, and why financial freedom is ultimately about creating choice, flexibility, and purpose - not simply accumulating more income.Links to discover more about Salena:Salena KulkarniWebsite: https://freedomwarrior.com.au/LinkedIn: https://www.linkedin.com/in/salenakulkarni/Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.

May 21, 2026Episode 1721 hr 2 min

Ep #172: How AI Is Transforming the Dental Front Desk

In this episode, Julie Parker is joined by Jayne Bandy and Dr David Moffet to explore how AI is reshaping the dental patient experience without replacing the human connection that practices value most. Together, they discuss the growing pressures faced by front office teams, the challenges of phone management, training and patient communication, and how Jane Bandy AI was created to support practices with consistent, compassionate and highly skilled call handling. This conversation dives into the future of AI in dentistry, why human connection matters more than ever, and how practices can use technology to create better experiences for both patients and teams. Connect with Jayne and David, and find out more about JayneBandyAI:https://jayneai.guru/auth?ref=4735dc11https://jayneai.guru/jayne.bandy@theDPE.comdavid@theupe.comInterested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.

May 11, 2026Episode 17127 min

Ep #171: The 5 Growth Levers

In this episode, Julie Parker and Ameena Basile explore five key “levers” that can dramatically improve practice performance when implemented consistently and strategically together.Many practices immediately focus on attracting more new patients when production slows down. But sustainable growth usually comes from improving several areas at once, not relying on one single solution.Resources Mentioned5 Levers Calculator 5 Levers CalculatorDental Business Mastery Academy The AcademyThe Academy includes: 100+ team training videos Practice management resources Communication and leadership training Financial and operational tools AI-supported learning assistance for dental teamsInterested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.

May 4, 2026Episode 17016 min

Ep #170. How Triage Questions Build Connection with Every Caller

Triage questions aren't just a clinical tool, they're one of the most powerful rapport builders your reception team has. In this episode, Julie explores how asking the right questions, with the right warmth, can make every patient feel genuinely heard and cared for before they've even walked through the door.Julie covers triage questions for both urgent and routine appointments, why matching a patient's energy matters, and simple, practical habits your reception team can start using straight away.Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.

March 31, 2026Episode 16939 min

Ep #169. Ben Marcos: The End-to-End Property Partner Every Dental Practice Owner Needs

If you're thinking about opening your own dental practice, this episode is one you'll want to listen to more than once.Julie chats with Ben Marcos, co-founder and general manager of BusiHealth, a national end-to-end property partner for the dental and health industry. Ben and his team help practice owners navigate every stage of the property journey, from finding the right location and negotiating leases, to council approvals, business cases, cash flow modelling, and project delivery right through to opening day.In this episode, Ben shares some eye-opening stories about what can go wrong when dentists go it alone, and why having the right experts in your corner can save you far more than it costs. He also walks through BusiHealth's three-phase process, project viability, project security, and project delivery, so you know exactly what working with them looks like.Whether you're just starting to dream about your own practice or you've already begun the search, this conversation will give you a much clearer picture of what's involved and who you want by your side.Connect with Ben and the BusiHealth team: Website: busihealth.com Email: ben@busihealth.comInterested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.

March 22, 2026Episode 16842 min

Ep #168. Stress, Success, and the Power of Perspective: Rethinking Problems in Practice Ownership with Charles Kovess

In this episode, Julie Parker is joined by Charles Kovess, Australasia’s Passion Provocateur, to explore a powerful reframe on stress, problems, and performance, particularly for dental practice owners navigating high-pressure environments. Drawing from decades of experience, Charles introduces a simple yet transformative concept: stress is not caused by external forces, but by our resistance to them.Together, they unpack how shifting our thinking, from resisting problems to embracing them, can unlock greater clarity, resilience, and decision-making. For new and growing practice owners facing financial pressure, uncertainty, and rapid change, this conversation offers a grounded and practical mindset framework to navigate challenges with confidence and purpose.For those wanting to explore this work more deeply, Charles offers one-on-one coaching to support your thinking and decision-making. Contact him directly via charles@kovess.com or call him on 0412 317 404.Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.

March 9, 2026Episode 16745 min

#167: Costly Mistakes in Practice Renovations with Dr Jenny Liu

In this episode, Julie and Ameena sit down with Dr Jenny Liu, principal dentist and owner of Happy Dentistry (https://happy-dentistry.com.au/)in Melbourne's CBD, to hear her honest account of buying and renovating a dental practice from scratch.Jenny shares the real challenges she navigated as a young female practice owner - from choosing the wrong contractors and IT providers, to a flooded clinic just 10 months in. She talks openly about the lessons learned, the value of trusted tradespeople and suppliers, and why getting the right people around you from the start can save you enormous time, money and stress.This episode is a must-listen if you're thinking about buying or building your own dental practice.Join us at our upcoming event! If Jenny's story resonates with you, you won't want to miss Opening Your Own Practice: An Evening with Experts on Tuesday 18 March in Melbourne. For just $50, you'll get access to a panel of industry experts covering finance, fit-out, equipment, accounting, mindset and more - plus a gift bag valued at over $7,500. Grab your ticket here: https://www.trybooking.com/DIYVQInterested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.

February 25, 2026Episode 16659 min

#166: With Mike Collishaw of 32BYTE

In this episode, Julie chats with Mike Collishaw from 32Byte (https://32byte.com.au/), a dental-specific IT company that handles everything from new practice fit-outs to ongoing tech support, cybersecurity, and keeping your patient data safe. Mike shares why getting your IT sorted from the very start of your practice journey is just as important as your fit-out or finance, and what every practice owner needs to know about protecting themselves from a data breach. Both Julie and Mike will be part of the event, Opening Your Own Practice: An Evening with the Experts on Wednesday, 18 March 2026, 6:30-9:30 pm at Mulgrave Country Club, Wheelers Hill - grab your spot and come ready with questions! Book here: https://www.trybooking.com/DIYVQInterested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.

January 26, 2026Episode 16528 min

Ep #165: How Long-Term Team Members Can Hold Back Your Practice

In this episode, I explore a sensitive but vital topic: the role of long-term employees in a growing dental practice. While loyalty is often seen as a virtue worthy of reward, I challenge the idea that tenure alone should guarantee pay rises or position security, especially when that loyalty is accompanied by subtle resistance to change. Interested in taking your personal, team, and dental practice to the next level? Contact Julie and Ameena today to explore the possibilities for growth and success!Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meetingIf you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.