
055: Jennifer Chate
Ten Minutes With... Jennifer Chate Find Jenny Chate: Linkedin Big Empathy: Supporting People in Psychological Injury and Crisis Rhea Mercado chats with Jenny Chate, a former high school teacher, about workplace bullying, psychological injury, and how the brain responds to perceived danger. Jenny explains the limbic system’s threat scanning and how adrenaline and sugar release can shut down the prefrontal cortex, leaving someone overwhelmed, unable to think or communicate clearly, and feeling unsafe. She advises staying near (not confronting) a person in crisis, offering simple reassurance like “You are safe here,” and not leaving them alone, sharing her own vivid workplace crisis experience and how her husband supported her by staying calmly connected. Drawing on her work with overwhelmed teenagers, she reframes many outbursts as fear rather than bad behavior, notes how past childhood trauma can impair self-regulation, and outlines her Big Empathy framework: behavior has meaning, impact before information, and genuine curiosity. 00:00 Content Warning 00:30 Meet Jenny Chate 02:04 Psych Injury Basics 03:41 Crisis Response Tips 05:56 Jenny’s Breakdown Story 07:15 Why Staying Close Helps 10:06 Trauma and Self Regulation 11:33 Big Empathy Framework 12:42 Wrap Up and Credits "Ten Minutes With" is brought to you by The Intelligent Rebellion and is a Threesticks Production. Copyright (c) Threesticks Pty Ltd & Rhea Mercado (R) The team who produce the The Intelligent Rebellion Podcast , and Ten Minutes With Podcast acknowledge the traditional owners and ongoing custodians of the land on which the podcast is recorded. We are located on the land of the Dharug people. We pay our respects to all Aboriginal and Torres Strait Islander people, and to the Elders past, present and emerging The Intelligent Rebellion Podcast , and Ten Minutes With Podcast is a Threesticks Production. Hosted and Produced by Rhea Mercado . Our Emperor of Sound, Original Music Man and Executive Producer is Wills. Copyright 2026 Threesticks Pty Ltd & Rhea Mercado®. THE BIG PRINT - DISCLAIMER The contents of this program / podcast is made available for entertainment purposes. The views and information expressed by the Guests of the program represents the view and opinions of the Guest and does not necessarily represent the view or opinions of Rhea Mercado® and/or Threesticks Pty Ltd. The information presented in this podcast is not intended to be a substitute for any other professional rehabilitation advice, injury management advice, rehabilitation advice, medical advice, legal advice, financial advice, diagnosis, or treatment nor a substitute for guidelines, legislations, frameworks, processes or procedures. We encourage you always seek advice which meets your personal and/or professional circumstances and specific needs. Rhea Mercado® and Threesticks Pty Ltd hereby disclaims any and all liability to any part for any direct, indirect, implied, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of the content, which is provided as is and without warranties. See omnystudio.com/listener for privacy information.











