
The Human Skills Salespeople Can't Afford to Lose
In this episode of the Inspire Sales Podcast, Justin Leigh is joined by Richard Harris, sales trainer, consultant, keynote speaker and author of The Seller's Journey.With more than 30 years of experience across sales, sales leadership and consulting, Richard brings a refreshing blend of practical wisdom, straight-talking advice and humour to a conversation that explores what it really takes to succeed in modern sales.Together, Justin and Richard discuss:• Why discovery remains the most overlooked and underdeveloped skill in sales• The origins of Richard's NEAT sales framework (Need, Economic Impact, Access to Authority, Timeline)• Why many sales teams focus on the wrong problems when trying to improve performance• The growing importance of AI and how sales professionals can make it a genuine partner in their daily workflow• The decline of human-to-human communication skills and its impact on sales effectiveness• Why coaching, reinforcement and repetition are essential for long-term behavioural change• How sales leaders can help their teams build lasting sales skills rather than temporary knowledge• The psychology behind influence, persuasion and human behaviourRichard also shares his journey from corporate sales leadership to building a successful consulting business, along with practical advice for sales professionals at every stage of their careers.One of the most powerful messages from this episode is surprisingly simple:Invest just 15 minutes each week developing your sales craft.Small, consistent improvements create extraordinary long-term results.Whether you're a sales professional, sales leader, business owner or someone looking to improve your ability to influence and communicate, this episode is packed with practical insights you can apply immediately.Connect with Richard Harris:📧 richard@theharrisconsultinggroup.com🔗 LinkedIn:https://www.linkedin.com/in/rharris415/🌐 Website:https://theharrisconsultinggroup.com/📖 Book:The Seller's JourneyConnect with Justin Leigh:https://linktr.ee/JustinLeighIf you enjoyed this episode, please subscribe, share it with your network and leave a review. It helps us continue bringing world-class sales conversations to more listeners.🎯 Want to understand your own sales strengths and development areas?Take the free Sales Acceleration Scorecard:https://salesacceleration.scoreapp.com/









