The Happy Customer Channel

Hosted by Buena Vista Creative

Business Entrepreneurship

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Episodes

126

Latest episode

Aug 2026

Language

EN-US

About the show

YouTube and Podcast series around providing excellent customer service to any industry.

Listen to episodes

60 recent

September 2, 2026Episode 1161 hr 34 min

EP. 116 - Lt. Raul J. Diaz and Sean Oliver | Killing the Lieutenant: Miami’s Cocaine Wars

Diaz takes us inside Miami during the cocaine wars of the 1970s and ’80s—a city overwhelmed by political bombings, organized crime, police corruption, heavily armed traffickers, and hundreds of homicides. He shares his firsthand recollections of confronting a new generation of criminals, the rise of Griselda Blanco, the creation of CENTAC 26, and his complicated relationship with notorious informant Ricardo “Monkey” Morales. Sean Oliver explains how researching Monkey Morales led him to Diaz—and why Killing the Lieutenant needed to tell more than another “super-cop” story. Together, they explore the personal cost of the drug war, the toll on Diaz’s family, the temptation created by Miami’s cocaine money, and the betrayal Diaz says ultimately came from inside law enforcement. This conversation also covers Operation Pedro Pan, Miami’s Cuban exile community, the Dadeland shooting, CIA-connected operatives, The Mutiny, the modern drug war, Netflix’s portrayal of Diaz in Griselda, and one unforgettable undercover dynamite bust. This episode discusses violent crimes and other mature subject matter. Viewer discretion is advised.

August 19, 2026Episode 1151 hr 42 min

EP. 115 - Kim Bokamper: From NFL Star to Business Owner | Lessons Beyond Football

From playing under Don Shula and alongside Dan Marino to becoming one of South Florida's most recognizable sports broadcasters and successful restaurateurs, Kim discusses the lessons that carried him through every chapter of his life. In this conversation, Kim opens up about: • His journey from overlooked college athlete to NFL first-round draft pick • Life with the legendary Miami Dolphins • What made Don Shula and Dan Marino special • Transitioning from football into business • Building successful restaurants, including Catch & Cut Las Olas • Leadership, discipline, customer service, and entrepreneurship • Advice for succeeding long after your first career ends Whether you're a Dolphins fan, entrepreneur, business owner, or simply looking for inspiration on reinventing yourself, Kim's story is packed with practical lessons and unforgettable stories.

August 5, 2026Episode 11452 min

EP. 114 - How a Sopranos Superfan Built a Jewelry Brand | Daniel Acosta

Daniel joins us to discuss turning an online community into a product, building an authentic brand around your passion, and why The Sopranos continues to connect with new generations. We also go deep into the show’s biggest questions and theories: • Did Paulie betray Tony? • Was Christopher secretly working with the FBI? • Is Adriana buried beneath Carmela’s spec house? • What really happened in the final scene? • And what would a seventh season look like?

July 29, 2026Episode 1133 min

EP. 113 - 5 Things FIFA Got Right at the 2026 World Cup

After attending six FIFA World Cup matches across four cities, Dan shares the five things FIFA got right—from transportation and technology to volunteers, fan engagement, and flawless execution. In this quick episode, discover how FIFA: ⚽ Kept thousands of fans moving efficiently 📱 Used its app to simplify the entire customer journey 🙌 Empowered volunteers to deliver memorable service 🏟️ Turned matchday into a complete fan experience 🌎 Coordinated an enormous event across three countries The biggest takeaway? Great customer experience isn’t an accident. It’s thousands of people getting hundreds of little things right.

July 22, 2026Episode 11243 min

Episode 112: How FIU Baseball Is Building a Winning Culture | Juan Alvarez

Drawing on more than 30 years of professional baseball experience as a player, scout, and coach, Juan takes us inside the realities of modern college recruiting, the impact of NIL, the transfer portal, and what separates elite performers from everyone else. He also provides a rare behind-the-scenes look inside MLB draft war rooms, where scouts and executives debate the future of the game's next stars. Whether you're a coach, business leader, recruiter, entrepreneur, or customer experience professional, this conversation is filled with practical insights on leadership, character, decision-making, talent evaluation, culture, and building high-performing organizations.

July 8, 2026Episode 11149 min

EP. 111 – Seth Levit | How Leaders Build Winning Cultures | Miami Dolphins

Drawing from decades with the Miami Dolphins organization, Seth reflects on leadership lessons from legendary football figures including Jimmy Johnson, Dan Marino, Jason Taylor, and the lasting influence of Don Shula. From building high-performing teams and managing crises to creating strong workplace cultures and telling compelling stories through podcasting, this conversation is packed with valuable insights for leaders in every industry. Whether you're a business owner, customer service leader, sports fan, marketer, or aspiring podcaster, you'll walk away with practical lessons on leadership, accountability, culture, and what it really takes to build winning organizations. In this episode you'll learn: ✔️ The leadership traits shared by championship organizations ✔️ Why strong culture exists even when the boss isn't around ✔️ Lessons from working inside the Miami Dolphins organization ✔️ Crisis management and public relations under pressure ✔️ Building one of the top Miami Dolphins podcasts ✔️ How podcasting and storytelling have transformed sports media ✔️ The mission and impact of the Jason Taylor Foundation ✔️ Why accountability and character matter more than talent

June 24, 2026Episode 11022 min

EP. 110 - James Oyola | The Customer Service Playbook Behind FIFA's World Cup

James shares how FIFA is preparing to serve millions of fans, manage customer care at scale, build multilingual support teams, and create a consistent customer experience across the United States, Canada, and Mexico. We also explore leadership, emotional intelligence, communication, conflict resolution, and the principles behind his book, The Helpful Leader . Whether you're a business leader, entrepreneur, customer service professional, contact center executive, or sports fan, this episode offers valuable lessons on leadership, culture, and delivering exceptional customer experiences.

June 10, 2026Episode 10933 min

Episode 109: Why Every Beverage Brand Is Changing Right Now | Ex-PepsiCo Executive Explains

From protein drinks and prebiotic sodas to GLP-1 medications, TikTok product discovery, and the battle for retail shelf space — Rich explains what’s really happening inside the modern CPG industry and why legacy brands are struggling to keep up. We discuss: Why the beverage industry is changing so fast How GLP-1s are reshaping food & drink habits The rise of protein beverages and “health halo” products Why consumers are reading labels more than ever The psychology behind packaging and shelf design How TikTok influences what people buy What most direct-to-consumer brands get wrong Why smaller brands can outmaneuver giant corporations The future of alcohol, wellness, and consumer trends Rich also shares lessons from his years at PepsiCo and explains how today’s winning brands combine indulgence, health, and smart consumer insights. If you’re interested in marketing, branding, e-commerce, consumer psychology, food & beverage trends, or entrepreneurship — this episode is packed with insights.

May 27, 2026Episode 10838 min

Episode 108: Inside Miami’s Football Mecca: The Untold Story of Traz Powell Stadium

We dive into: The history of Traz Powell Stadium The real story behind Traz Powell Miami’s football culture and “305 pride” Legendary players and rivalries The iconic “Voice” of Traz Powell, Mr. Wilcox Why Miami football means more than just football Nicanson's filmmaking journey and future projects If you love documentaries, football culture, Miami history, or stories about community and legacy — this episode is for you.

May 13, 2026Episode 10732 min

Episode 107: She Was Homeless at 12—Now She’s Fixing the System

Homelessness isn’t just about bad decisions or lack of effort. It’s a systems problem. Millions of Americans are closer to it than they think—often just one paycheck away. The gap between income and housing costs continues to grow, and most people don’t realize how fragile stability really is. Katie shares what actually works: aligning resources, improving execution, and focusing on outcomes instead of assumptions. Leadership, speed, and accountability matter more than theory. The difference between failure and progress often comes down to how systems are run—not just how they’re designed.